前厅部的Fidelio系统使用说明

Fidelio Front Office System V7 Training NotesCopyright 2003 Micros-Fidelio Hong Kong Limited All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express prior written consent of the publisher. Micros-Fidelio Hong Kong Limited retains the right to update or change the contents of this document without prior notice. Micros-Fidelio Hong Kong Limited assumes no responsibility for the contents of this document.Information in this document is subject to change without notice. Micros-Fidelio Hong Kong Limited makes no warranty of any kind with regard to this material, including but not limited to the implied warranties of marketability and fitness for a particular purpose. MICROS Systems, Inc. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Fidelio Front Office System V7 Training Notes Table of ContentsFIT Reservation 散客預訂3Standard Group Reservation 標準團隊預訂14Registration 住房登記29Cashier Transfer Posting 收銀員作業賬目轉移42Cashier Check Out with Back Charge 收銀員作業退房並補充失誤賬目55Cashier Check Out without A/R Number 收銀員作業退房但沒有應收賬號的63Quick Keys and Enquiry 快速鍵功能和客人查讀75Housekeeping 客房部作業80Night Audit 夜間稽核作業98Block Group 鎖房配額團隊建立101Block Allotment Header 鎖房配額建立120Block Allotment Booking 用鎖房配額做預訂129Introduction of Package Element and Rate Code 配套元素和房價代碼介紹135Account Receivables 應收賬作業145Appendix 附錄156FIT Reservation 散客預訂After Power On your PC, you will see the NT Network Login Screen, please enter your User Name and password and press OK button. Click the FIDELIO MENU on left side menu and select Fidelio Front Office Icon. 當機器啟動後，打上網域登入者名稱和密碼後按OK鍵。找出FIEDELLO菜單後點選前台圖示。Wait about 3-5 seconds, you can find Fidelio Front Office icon on the Toolbar, please click and enter your USERID then PASSWORD, select LOGIN button afterwards.3-5秒後，你會看到前台系統圖示在工具列，點選後並打上用戶名稱和密碼，再按Login鍵If you cannot find Menu on the top line, press ALT+SPACE button or Right Click at anywhere on the right side, then select SHOW MENU button.如果沒看到菜單在頂部，可按Alt+Space鍵或在右上方按滑鼠右鍵，然後選Show Menu。Press Ctrl+N, Type Guest Name, then go to Agent field to link up the Travel Agent.按CTRL+N鍵，打上客人姓名，然後在Agent欄位打上旅行社名稱，按Search 鍵。If the Agent Profile already existed, select it and press OK button.如果旅行社檔案已存在，可見下圖並直接勾選按OK鍵。If the Agent Profile is not there, then press NEW button to create. Fill in data and press SAVE + CLOSE button.如果旅行社檔案沒存在，請按NEW鍵新增並填上適當資料，按SAVE和CLOSE鍵來存檔。Press SEARCH button to locate the Guest Profile, if the Profile already exist, you will find this screen. Please select the correct Profile and press NEW RESV button or if the profile name is not there, press NEW PROFILE button.按Search鍵後，如果客人檔案已存在，可見下圖。應選正確客人檔並按New Resv鍵或按New Profile鍵新增客人和新建預訂。Fill in the date, adult and click the RATE CODE field to select correct Rate and Room Type.填上日期和人數後，按Rate Code欄位進入房價和房型表格，選擇後按Select鍵完成。Fill in No Print Rate, Caller Name, Contact No, Commission To and Billing Information.記得勾上No Print Rate，Caller Name，Contact No，Commission To和Billing Information等欄位。Press OPTION and select ROUTING to prepare separate bill for Travel Agent.打開Option菜單，按Routing鍵來做旅行社的房租分單。Press NEW button for Window 2, therefore Room Charge goes from Window 1 (incidental bill) accordingly.第一張為自付的雜費單，按New鍵來新增第二張為旅行社付房租單。Change date if necessary, otherwise, click DEPARTMENTS field to separate room charge, then press OK button to close screen.如需要可控制日期，在Departments欄位點選分單組別後按OK鍵離開畫面。Click the NAME field to change the Billing Name to Travel Agent Profile.在Name欄位點選旅行社檔案。Then select the PAYMENT afterwards. You will see the Address Detail had been changed. Check if there is any A/R Number.然後在Payment欄位點選掛賬，就可查看旅行社地址和是否有應收賬號。If no, press OPTIONS button, select TRACE button. Press NEW button to choose which Department to follow up the job.如沒有應收賬號，就在Option菜單裡按Trace鍵來建立一個部門的事件更進。Change the Date and select Department on Left Screen eg. Account. On right side, to double click the correct Text or you can type free format in TEXT field, then press SAVE button.選取日期後，在左邊點選部門，例Account。在右邊點選預設事件或自行打上內容後按SAVE鍵存檔。You will see blue color indicator on left bottom of the screen.完成後會顯示在預訂的左下角。Press OK button to get your Reservation Number afterwards.按OK鍵就能得到預訂號碼。If there is second visit for same guest, press CTRL+U, type guest name and press SEARCH button.如果同一個客人入住二次，可複製預訂，按Ctrl+U，在Name欄位打上客人姓名。You will see the booking you made, just press OPTIONS button directly from Horizontal Menu.系統顯示第一個預訂，只要在橫菜單裡按Options鍵。Select ADD ON button and press YES button to confirm copy the booking.按Add On鍵來複製預訂，回答系統訊息來確定複製預訂。Once you change the date, you will see System Message to update the Routing Date for you. Press YES to continue to change rest of the booking information, press OK button to get new reservation number.在更改日期後，系統會連分單也自動複製，按Yes鍵確認並填上其他資料後按OK鍵存檔，新的預訂號碼就出現。After completed the booking, you will see this screen.完成