2016届-高三英语写作训练-投诉信(红).ppt

2018届作文指导3,投诉信,ALetterofComplaint,相关短语,makereservationsforasingleroom预订了一间单人房2.aprofessionaltourguide一个专业的导游3.famoustouristattractions著名景点placesofinterest风景名胜4.customersatisfaction客户满意度accompanyinginstructions随货使用说明书5.historicalattractions历史名胜6.afive-starhotel一个五星级宾馆sharearoom共住一个房间7.faultyitems/products故障产品8.getpunishment/bepunished受到惩罚,9.gowrong出毛病Thereissomethingwrongwith.出毛病/有问题/出故障10.returnmymoneytome退还我钱givehalfofonesmoneyback退还一半钱11.applyfor申请12.changeitforanewone/exchangeforanotherone换一件新的returnsth.foranewreplacement更换新的13.givesb.afullrefund全额退款给某人declareafullrefund要求全额退款14.fortheabovereasons基于上述理由15.travelagency旅行社,16.payforthepostage付邮资17.makemistakes犯错误18.withoutpatience=impatiently没有耐心19.beforcedtodosth.被迫20.apersonwithpatience有耐心的人21.makeanapologytosb./apologizetosb.向某人道歉22.toourdisappointment让我们失望的是.23.process/dealwithonescomplaintatyourearliestconvenience尽快处理某人的投诉,技巧点拨,1.开门见山、写明目的-投诉（产品/服务/人）。Iamwritingtocomplainabout_.2.所购买产品等存在的问题3.你的要求（退货；全额退款;道歉）写信时，要注意写信的对象，运用得体的语言表达，适当增加tomyanger等符合投诉信感情色彩的词或短语，以加强语气，使表达更加丰富。,Round1争分夺秒,GroupCompetition,规则：选手站起来后，要在10秒钟内完成任务。本轮积分较多的小组具有在Round2优先选择任务卡的权利。,Translatethefollowingsentences.Twopointseach.,1.我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋(sneaker)。ImwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.2.更糟糕的是，交鞋的日期推迟了10天。Worsestill,therewasaten-daydelayindeliveringmyshoes.3.我要求要么马上寄给我一双新的黑鞋子，要么全额退款。Idemandeitheranewpairofblackshoes(should)bepostedtomeimmediatelyorI(should)begivenafullrefund.,4.请退还我30%的钱，否则我会被迫采取进一步的措施。Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethematterfurther.5.她是个没有耐心的人，根本不耐心回答我的问题。Shewasnotapersonwithpatienceanddidntpatientlyanswermyquestionsatall.6.我要求她当面向我道歉。Idemandthatshe(should)makeanapologytomefacetoface.,Translatethefollowingsentences.Twopointseach.,(1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainabout_.(2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。_andaskforsolutionstotheproblemassoonaspossible.(3)Sinceyourstorehasgainedagoodreputationfor_(客户满意度),Iamsure/confidentthat_(尽快处理我的投诉).,Imwritingtocomplainaboutthepoorquality,thepoorserviceinyourrestaurant,oftheproductsofyourcompany,customersatisfaction,youwillprocessmy,complaintatyourearliestconvenience,Translatethefollowingsentences.Twopointseach.,Round2任务达人,规则：Round1中积分较多的组优先选择本组Round2的任务卡。其他组抢任务。（共6个任务）,Task1,Task3,任务：在5分钟内小组讨论Passage1,23.要求：重新邮寄或退款；4.询问：若寄回,谁承担寄费?,例题导写1.开门见山、写明目的。请根据中文完成句子。(1)Iamwritingtomakeacomplaintabout_.(我在你网站上购买的鞋子)(2)Iamwritingtocomplainthat_.(我在你网站上购买的鞋子有点问题)(3)Iamwritingtoinformyouthat_.(我不满意在你网站上购买的鞋子)(4)Iamwritingto_(对表示失望)abouttheshoesIboughtfromyourwebsite.,thepairofshoesIboughtonyourwebsite,thereissomething,Iamnotsatisfiedwiththeshoesboughtonyourwebsite,showmydisappointment,wrongwiththepairofshoesIpurchasedonyourwebsite,2.确定文体、规范语言：这是一封投诉信，因此必须注意语言的规范性和得体性，不能使用与朋友书信交流时的亲切语言，但也不能出现语气倔强等不礼貌用语。3.划分信息、统筹全文：根据写作内容，可把信息划分如下：(1)写信目的;(2)申购情况;(3)实际情况;(4)要求;(5)询问。,4.突破难点、正确翻译。请翻译：(1)在你的网站上_(2)投诉_(3)从购买_(4)一双九码的鞋子_(5)寄回_(6)承担邮寄费_(7)给某人退款/某人获得退款_(8)(申购情况和实际情况的对比)我订购的是,但我收到的是_,onyourwebsite,complainabout.,purchase/buysth.from.,apairofsize-nineshoes,send/post.back,payforpostage,givesb.arefund/getonesrefund,WhatIorderedwas.butIreceived.,【小试牛刀1】假设你叫李华,最近在某英文购物网站上购买了一双鞋子，但出现了以下问题。,写作内容请给网站写一封投诉信,包括以下内容：1.写信的目的；2.投诉内容：申购情况；实际情况;3.要求：重新邮寄或退款；4.询问：若寄回,谁承担寄费?,写作模板DearSir/Madam,Imwritingtocomplainabout_.WhatIorderedwas_but_.Worsestill,_.Fortheabovereasons,Idemand_.Thankyouforyourconsideration.Yourssincerely,LiHua,Writetheletterfollowingthemodel.8mins,1.开门见山、写明目的-投诉（产品）。Iamwritingtocomplaintabout_.2.所购买产品等存在的问题3.你的要求（退货；全额退款）,【小试牛刀1】DearSir/Madam,ImwritingtocomplainaboutthepairofsneakersIrecentlypurchasedonyourwebsite.WhatIorderedwasapairofblacksize-nineshoesbutIreceivedapairofwhitesize-8.5shoesinstead.Worsestill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonOctober18.Fortheabovereasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyorIbegivenafullrefund.Also,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?Thankyouforyourconsideration.Yourssincerely,LiHua,10points,Consolidation本节课学习了Aletterofcomplaint.1.开门见山、写明目的-投诉（产品/服务/人）。Iamwritingtocomplain/makeacomplaintabout_.2.所购买产品等存在的问题3.你的要求（退货;全额退款;道歉）,Assignment【小试牛刀2】假设你是李华，10月29日你收到了从Amazon网上书店购买的英汉词典。请根据下面内容要点，用英语给书店经理写一封信。内容要点：1.写信目的；2.所购词典的问题：缺页20多页；有些内容印刷模糊不清；3.你的要求：更换一本或者全额退款（人民币300元）写作要求:1.可适当增加细节，以使行文连贯；2.书信格式已给出，不计入总词数；词数100左右。DearSir/Madam,_Yourssincerely,LiHua,Chooseyourfavoritegift,1,2,3,小试牛刀2DearSir/Madam,IamwritingtomakeacomplaintabouttheEnglish-ChinesedictionarythatIboughtinyourbookstore.IboughtthedictionaryonOctober29,whichcostme300yuan.Returninghome,Iopenedit,onlytofindthatmorethantwentypagesweremissing.Whatsmore,somecontentswereprintedsopoorlyth