实用商务英语口语教程-全套课件

1、Programme 1 Business Reception商务接待,Popular Business Proverbs,1. A father is a treasure, a brother is a comfort, but a friend is both. 2.Absence sharpens love, presence strengthens it. 3. Do as the Romans do. 4. Seeing is believing,Programme Study Objectives,In business field, reception stands the mo

2、st prominent position. It aims to make clients relaxed and to develop further relationships among them. When a businessman receives his clients, he usually leaves his office and immerses in an open air with the clients. That is important to improve the relationship among the clients and find additio

3、nal chances for business. A successful reception will make a good impression on the clients and be likely to reach an agreement. Business reception includes such activities as meeting the business clients at the airport, sending them to the hotel, entertaining them, arranging visits and sightseeing

4、trips, checking out and other activities,Section I: Warm Up Your Mind,1) the Customs (2) passport control (3) flight connection (4) light luggage (5) reception desk (6) fill in (7) registration form (8) round-trip ticket (9) departure time (10) international flight,A.轻便行李 B.接待处 C.填写，填补 D.入境检验 E.往返票

5、F.起飞时间 G.海关 H.国际航班 I.登记表 J.转机处,1.Terms Match,2. Pictures and Questions for Discussion.【Direction】 Look at the following pictures and discuss the following three questions,In picture one, what are the woman and man doing,How do you think of the dining room of the hotel? Does it leave a deep impressio

6、n on you,Section II: Act Out,Preparations,Project Study 1,Dialogue,Role-play,Role-play the above-mentioned dialogue in pairs,Meeting a Client,Project Study 2,Dialogue,Role-play,Role-play the above-mentioned dialogue in pair,Laying Dinner for a Client,Project Study 3,Check Out,Dialogue,Role-play,Role

7、-play the above-mentioned dialogue in pairs,Section III: Practice Out,1. Terms Practice (1) thoughtful (2) hospitality (3) cuisine(4) check into (5) comfortable(6) propose (7) splendid (8) look forward to (9) reception desk(10) on behalf of sb,2. Sentences Practice,1) Lets go and get you checked int

8、o the hotel and have a good rest. (check into) (2) Thank you very much for preparing such a splendid dinner especially for me. (splendid) (3) I hope to have a chance to repay your hospitality some day. (repay ones hospitality) (4) Mao Tai is really nice and it wont go to your head, as most liquor do

9、es. (go to ones head) (5) On behalf of my corporation, I shall propose a toast to you. (on behalf of,6) Thank you for your inquiry about our new products. (inquiry about) (7) Thanks again for an enjoyable evening. (enjoyable) (8) Im leaving at 6:00 p.m., so Id like to settle my account now. (settle

10、ones account) (9) Thats for the breakfast you ordered from the room service. (room service) (10) Wed like one for your file and the other for the account. (file, account,3. Dialogues Practice,Miss Zhan: Excuse me, are you Mr. Smith from Australia? Mr. Smith: Yes, Im John Smith. Its my honor to meet

11、you. Miss Zhan: Me too. 您旅途还好吗？ Mr. Smith: The flight was good. But I was a little bit tired. Miss Zhan: The flight was so long. 我们走吧,等到饭店登记后好好休息一下吧。 Mr. Smith: OK. Miss Zhan: Welcome to Dalian, Mr. Smith. 我们真期望我们的合作能成功。 Mr. Smith: Thank you. 很高兴有机会来到大连。 Miss Zhan: Mr. Smith, let me help you with yo

12、ur baggage. Mr. Smith: No trouble, thanks. Miss Zhan: I want to make sure that you know our schedule. The meeting starts at eight thirty tomorrow morning in the meeting room. Mr. Smith: I know. Miss Zhan: 我让司机八点来接你。Have a good rest! Mr. Smith: Thanks again,Section IV: Speak Out,1. Tongue Twisters (1

13、) Bill built a big brick building. (2) I bought a bit of baking powder and baked a batch of biscuits. (3) I have a black-backed bath brush. Do you have a black-backed bath brush? (4) One for sorrow, two for mirth, three for a wedding, four for a birth. (5) A big black bat flew past. A big brown bat

14、flew past. Did the big black bat fly past faster than the big brown bat flew past,2. Pair Work,You are asked to go to the airport to meet the foreign client on the behalf of your company. At the airport, you easily find your client and talk with him happily,Situation I,Situation II,3.Group Work,1) H

15、ave you ever attended reception activities? If have, tell your classmates the experience. (2) Which business hotel impresses you most? Why? (3) Do you know what are paid attention to when receiving foreign clients? (4) Have you ever had a dinner with a foreign businessman? If have, when and where? (

16、5) What kind of recreational activities would you like to recommend to a foreign client,Section V: Expression Pool,Vogue words,2. Business Presentation,Scene of Project 1: Miss Zhang, the secretary of ABC Company in Shenyang, is waiting at the gate of the Arriving Hall of Taoxian Airport. She is exp

17、ecting Miss Green, who comes for an important negotiation,Scene of Project 2 :On behalf of her corporation, Miss Wang has prepared a splendid dinner at Hongxiang Hotel for her American client Mr. Thomas. At the dinner table, They talk a lot and have a good time,Scene of Project 3 :After several days

18、 business talks, Miss White has completed her business task and is leaving at 6:00 p.m. Shed like to close her account, so she comes to Miss Li at the reception desk,Business Presentation refers to Page,Vogue-word refers to Page,Programme 2 Going Sightseeing 观光旅游,Popular Business Proverbs,1. Custom

19、is the guide of the ignorant.2. A change of work is as good as a rest. 3. Cheerful company shortens the miles. 4. A journey of a thousand miles begins with a single step,Programme Study Objectives,Sightseeing refers to the act of visiting famous or interesting places, especially travelling as touris

20、ts. As to a businessman, one usually goes sightseeing during a business travel somewhere, which is often on company service and under the arrangement of a travel agency. Whether one is travelling as an ordinary or on a business travel, it is necessary for one to get well prepared. Especially when go

21、ing on a business travel, one is more likely to think of work than the things that may help make ones trip easier and pleasant,Section I: Warm Up Your Mind,1) itinerary (2) guidebook (3) travelling expense (4) tourist (5) travel brochure (6) off-season (7) peak-season (8) cash advance (9) tour route

22、 (10) reimbursement,A.旅游手册 B.游客 C.旅行指南 D.旅程表 E.淡季 F.旅游路线 G.公司返还的差旅费 H.旅费 I.旺季 J.预支差旅费,1.Terms Match,2. Pictures and Questions for Discussion.【Direction】 Look at the following pictures and discuss the following three questions,Look at the above pictures, can you tell us which countries are the famous

23、 spots located in,Do you often go sightseeing ? Which tourist attraction impresses you most ,Section II: Act Out,Preparations,Project Study 1,Dialogue,Role-play,Role-play the above-mentioned dialogue in pairs,The first business trip,Project Study 2,Dialogue,Role-play,Role-play the above-mentioned di

24、alogue in pair,Talking about sightseeing plan,Project Study 3,Making a reservation for a business travel,Dialogue,Role-play,Role-play the above-mentioned dialogue in pairs,Section IV: Field Practice,1. Terms Practice (1) sightseeing (2) business travel (3) travel arrangement (4) travel insurance (5)

25、 perk (6) tourist attraction (7) passport (8) credit card (9) travel agent (10) visa,2. Sentences Practice,1) Dr. Tang was supposed to have arrived at the meeting at 7:00pm. (be supposed to) (2) Proceed to do it as you are told. (proceed) (3) Hotel and tickets will be arranged by our travel agent. (

26、travel agent) (4) I get used to living out of a suitcase. (live out of a suitcase ) (5) Mr. Brown wanted to see something in particular. (in particular,6) One can buy exclusive goods in a duty-free shop. (duty-free shop) (7) Generally speaking, your performance is a success. (generally speaking) (8)

27、 Please book a second-class window seat ticket for my daughter. (book) (9) Our school has been equipped with new facilities. (equip with) (10) Shall I make the reservation at a four-star hotel? ( make a reservation,3. Dialogues Practice,Dialogue One Mr. Liu: 今天我们的日程安排是观光。 Mr. Green: Thank you for yo

28、ur thoughtful planning. Mr. Liu: 有什么特别想去的地方吗？ Mr. Green: Oh, Ive no idea. But I heard that its an ideal place for sightseeing and shopping. Mr. Liu: 如果您愿意的话，我可以带你看一些景点。 Mr. Green: You dont know how tight the schedule is for this business trip. 我不能错过今晚十点的火车。I have to visit several important clients i

29、n another city. Mr. Liu: Then lets go to the most famous spots and try on some delicious local snacks. Mr. Green: OK, that sounds quite interesting. Mr. Liu: 希望您对各项服务都满意。 Mr. Green: Id quite appreciate your service. Mr. Liu: Its my pleasure to be your agent,Section V: Speak Out,1. Tongue Twisters (1

30、) I wish you were a fish in my dish. (2) If two witches would watch two watches, which witch would watch which watch? (3) If you notice this notice, you will notice that this notice is not worth noticing. (4) I like to ride my light white bike, and fly a white light kite with my wife. (5) Never trou

31、ble about trouble until trouble troubles you,2. Pair Work,Your manager appoints you as the representative of your company to attend a business meeting in the Washington. Suppose it is the first time for you to go on a business travel. Therefore, you are not familiar with the relevant procedures. Now

32、 you are trying to get as much information as possible about it from Jane Smith, a co-worker who are experienced in business travel,Situation I,B,Situation II,Betty Green is going to attend a trade exhibition in Beijing. She makes a phone call to book a room for three nights from August 3rd to 5th i

33、n Holiday Inn, requiring the room to be equipped with laundry. Now, you are the hotel receptionist receiving the calling,3.Group Work,1) What is a business sightseeing? Which contents does a business sightseeing contain? (2) What functions does a business sightseeing have? (3) How is a business sigh

34、tseeing carried out? (4) What should we pay attention to during a business sightseeing,Section V: Expression Pool,Vogue Words,2. Business presentation,Scene of Project 1: Tom is going to have his first business trip himself. He knows little about the business trip. So he is worried about it and he w

35、ants to get some advice from her colleague Mary,Scene of Project 2 :Carol and John are business partners. After concluding the contract, theyd like to go sightseeing in the city. They are talking about their sightseeing plan,Scene of Project 3 :Kate is the secretary of B while the 21st is the centur

36、y of quality,Programme Study Objectives,Commodity inspection is often used for import and export trade. With the development of international trade, commodity inspection becomes more and more important in selling the commodities, and even becomes a necessary element of contracts. It reflects the reg

37、ulation of different countries for the import and export commodity quality. By the regulation, these countries can play an active role in export production, sale and import of goods in accordance with established conditions in procurement,Section I: Warm Up Your Mind,1) quality inspection (2) random

38、 inspection (3) sampling inspection (4) exterior inspection (5) field (spot) inspection (6) export inspection (7) technical inspection (8) packing inspection (9) loading inspection (10) material inspection,A.随机检查 B.外观检查 C.现场检查 D.质量检查 E.抽样检查 F.技术检验 G.监装检验 H.材料检验 I.出口检验 J.包装检验,1.Terms Match,2. Picture

39、s and Questions for Discussion.【Direction】 Look at the following pictures and discuss the following three questions,Have you ever heard of the matter of commodity inspection,Do you know how to carry out commodity inspection in the business field,Have you seen a certificate of commodity inspection,Se

40、ction II: Act Out,Preparations,Project Study 1,Dialogue,Role-play,Role-play the above-mentioned dialogue in pairs,Defining the Inspection Right,Project Study 2,Dialogue,Role-play,Role-play the above-mentioned dialogue in pair,Clarifying the Inspection Bureau and Certificate,Project Study 3,Consultin

41、g the Inspection Declaration,Dialogue,Role-play,Role-play the above-mentioned dialogue in pairs,Section IV: Field Practice,1. Terms Practice (1) surveyor (2) release (3) sanitary (4) engage a surveyor (5) comply with (6) apply for (7) inspection (8) customs declarer (9) application form (10) frontie

42、r trade,2. Sentences Practice,1) You must make it clear whether you export from our port or from the shipping place. ( make it clear) (2) What if the letter of credit is revised after the inspection? (What if?) (3) You just have to apply for the change and wait for reinspection. (reinspection) (4) A

43、fter the goods arrive, the importers may find commodity inspection bureau at the port to reinspect the goods. (commodity inspection bureau) (5) You should have the goods inspected before delivery and we should have the goods reinspected after their arrival. (delivery,6) So you have to engage a surve

44、yor as soon as possible. (engage) (7) Could you please tell me how should I apply for the inspection? (apply for) (8) In fact, we have the best surveyor, that is China Import and Export Commodity Inspection Bureau. (China Import and Export Commodity Inspection Bureau) (9) You stressed on the phone t

45、hat you sold on the shipped quality, quantity and weight. (stress) (10) But in the case of short weight and disqualification? (in the case of,3. Dialogues Practice,Mr. Lin: 首先明确检验的权利怎么样？ Mr. Brown: Why? Mr. Lin: 根据国际商务规则，交货之前出口商有权在权威检验员的指导下对商品进行检验。After the goods arrive, the importers may find commo

46、dity inspection bureau at the port to reinspect the goods. Mr. Brown: That means, 你方可以在交货前对商品进行检验，我方则可以在商品到达后对其进行复检。 Mr. Lin: Right. In that case, we can get the certificates of inspection in our country for negotiating payment, and you can gain the certificates in your country. Mr. Brown: You said

47、it. 你方得尽快安排一个检验员。 Mr. Lin: 事实上，我们有最好的检验机构，那就是中国进出口商品检验局。 Mr. Brown: It is very famous all over the world. We will choose Underwrites Laboratories as the reinspetion bureau. Mr. Lin: Good,Section V: Speak Out,1. Tongue Twisters (1) Bruces bird is perched on the broken birch. (2) Camels can not keep c

48、arpets and closets clean. (3) When the computer crashed, the class gasped. (4) Exercise instructors instruct struggling exerciser to exercise strongly. (5) If a task is once begun, never leave it until its done; be the labour great or small, do it well or not at all,2. Pair Work,Lisa, associate pres

49、ident of ABC Company is consulting the surveyor of China Import and Export Commodity Inspection Bureau about the inspection declaration,Situation I,Situation II,John, the manager of an Australian company, would like to do business with a Chinese company for the first time. So, he decides to come to

50、China in person to discuss the inspection right,3.Group Work,1) What is commodity inspection? (2) Is commodity inspection important in international business? Why? (3) How to define the inspection right? (4) Do you know how many commodity inspection bureaus in the world? (5) How many kinds of inspec

51、tion certificates are usually used in China? What are they,Section V: Expression Pool,Vogue Words,2. Business presentation,Scene of Project 1: Since it is the first time for an American company to do business with a Chinese company, the manager of the American company comes to China himself to discu

52、ss the inspection right,Scene of Project 2 :Because Japan has suffered violent earthquake and tsunami, Mr. Zhang is worried about the quality of the frozen marine products imported from a Japanese company. So, Mr. Zhang and Mr. Tanaka get together to clarify the inspection bureau and certificate,Sce

53、ne of Project 3: Linda, the associate president of AD Company is consulting the surveyor of China Import and Export Commodity Inspection Bureau about the inspection declaration,Business Presentation refers to Page,Vogue-word refers to Page,Programme 12 Delivery and Shipment交货和装运,Popular Business Pro

54、verbs,1. Master key is placed freely and that will hazard the safety of freight transport. 2. Load goods carefully, reinforce them timely, and standardize operation procedure completely. 3. Remember the scheme by heart, and observe the scene with care;Inspect the freight thoroughly, and fill out a f

55、orm perfectly. 4. Take a lesson from the loss caused by careless freight supervision,Programme Study Objectives,Transport is one of the most important parts in international business. Goods are carried by several means of conveyanceon road or rail, by sea or air. Basically, 98% of world trade is con

56、veyed by sea transport. Nowadays, a new type of carriage appears, called container transport (goods are transported by container ships.,Section I: Warm Up Your Mind,1) immediate delivery (2) punctual delivery (3) prompt shipment (4) timely shipment (5) express shipment (6) delayed delivery (7) sea (

57、ocean) transport (8) rail transport (9) container transport (10) air transport,A.即期装运 B.快速装运 C.按期交货 D.时装运 E.立即交货 F.延期交货 G. 铁路运输 H.集装箱运输 I.海洋运输 J.航空运输,1.Terms Match,2. Pictures and Questions for Discussion.【Direction】 Look at the following pictures and discuss the following three questions,Have you e

58、ver noticed the process of delivery or shipment,What kind of shipping method is used in the above pictures,Do you know how to arrange the shipment,Section II: Act Out,Preparations,Project Study 1,Dialogue,Role-play,Role-play the above-mentioned dialogue in pairs,Settling the Date of the Delivery,Pro

59、ject Study 2,Dialogue,Role-play,Role-play the above-mentioned dialogue in pair,Arranging the Way of Shipment and Ask for Partial Shipment,Project Study 3,Asking for Transshipment,Dialogue,Role-play,Role-play the above-mentioned dialogue in pairs,Section IV: Field Practice,1. Terms Practice (1) vesse

60、l (2) effect delivery (3) be fully committed (4) backlog (5) payment terms (6) voyage charter (7) cargo (8) offstream (9) navigation (10) consignment,2. Sentences Practice,1) I am calling you for the purpose whether it is possible for you to allow transshipment. (transshipment) (2) Any delay in ship