HR商务英语基础培训.ppt

1、Private and Confidential,2008,HR商务英语基础培训,Private and Confidential,招聘猎头 Recruitment Solutions,商务英语邮件处理 商务英语口语交流 人力资源商务词汇 如何提高英语水平,Private and Confidential,商务英语邮件处理,如何准确的写英文邮件 首次给陌生客户发邮件案例,Private and Confidential,如何准确的写英文邮件,文法 1.切忌主客不分或模糊. 例子: Deciding to rescind the earlier estimate, our report was

2、updated to include $40,000 for new equipment.” 应改为 Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We决定呀, 不是report.),Private and Confidential,如何准确的写英文邮件,2.句子不要凌碎. 例子: He decided not to audit the last ten contracts. Because of our previous o

3、bjections about compliance. 应该连在一起.,3.时态和语气不要转变太多.看商务英语已经是苦事,不要浪费人家的精力啊.,Private and Confidential,如何准确的写英文邮件,4.标点要准确. 例如: He did not make repairs, however, he continued to monitor the equipment. 改为: He did not make repairs; however, he continued to monitor the equipment.,5.选词正确. 好像affect和effect, ope

4、rative和operational等等 就要弄清楚才好用啦.,Private and Confidential,如何准确的写英文邮件,6.拼字正确. 有电脑拼字检查功能后,就更加不能偷懒.,7.大小写要注意.非必要不要整个字都是大写,除非要骂人. 例如: MUST change to OS immediately. 外国人就觉得不礼貌和喝令人一样. 要强调的话,用底线,斜字,粗体就可以了.,Private and Confidential,如何准确的写英文邮件,6.拼字正确. 有电脑拼字检查功能后,就更加不能偷懒.,7.大小写要注意.非必要不要整个字都是大写,除非要骂人. 例如: MUST

5、change to OS immediately. 外国人就觉得不礼貌和喝令人一样. 要强调的话,用底线,斜字,粗体就可以了.,Private and Confidential,如何准确的写英文邮件,B. 文体 1.可读性.对象是大学程度的话,用高中的英文就行,不要以为人人都是语言大师.多用短句(15-20字吧), 技术性的字,就更加要简单易明.,Private and Confidential,如何准确的写英文邮件,注意段落的开头.一般来说,重要或强调的事情都放在信件或段落的开头,而句子就放在最尾. 例如: 1.Because he was unable to attend the meet

6、ing personally, he forwarded his congratulations on cassette tape. 2.He forwarded his congratulations on cassette tape because he was unable to attend the meeting personally. 两者强调的事情就有分别了.,Private and Confidential,如何准确的写英文邮件,3. 轻重有分. 同等重要的用and来连接,较轻放在次要的句子里.,句子开头不要含糊不清的主词. 例子: These decisions have b

7、een a big disappointment to the committee members. They have delayed further action. They是指什么呀?开头少用this, that, it, they, 或 which.,Private and Confidential,如何准确的写英文邮件,5.修饰词的位置要小心 例如: He could only reimburse the cost after July 15. 应为 He could reimburse the cost only after July 15.,6. 用语要肯定准确.切忌含糊. 例如

8、:The figures show a significant increase.” 怎样significant？ 改为: The figures show an increase of 19%.,Private and Confidential,如何准确的写英文邮件,7. 立场观点一致. 少用被动语. 例如: Partial data should be submitted by April. 改为: You should submit partial data by April.就很好了.,Private and Confidential,如何准确的写英文邮件,C. 格调 1.亲切,口语化

9、是比较受欢迎! 用宾词和主动的词,让人家受落. 例如: 1. This information will be sincerely appreciated.” 2. We sincerely appreciate your information. 明显地,我们会喜欢第2句.,Private and Confidential,如何准确的写英文邮件,D. 写信提示 1.人家的名字千万不要错.老一辈的看到名字错就干脆撵去垃圾桶. 同样, 头衔都不要错. 头衔或学位,任择其一吧. 2.多过一个男人,用Messrs,就是Misters的意思,不过不要跟名字,跟姓就行啦. 例如: Messrs. Smi

10、th, Wyatt, and Fury,Private and Confidential,如何准确的写英文邮件,女人呢? 用Mesdames or Mses. 同样不要跟名字. 例子: Mses. Farb, Lionel, and Gray 男女一起 弄清楚称呼就行. 例如: Mr. Harold Wright and Dr. Margaret Wright,3.有人有自己头衔就要跟紧,例如有人有荣誉学位就不喜欢用一般的头衔啊有时大头不知道对方头衔,干脆用Ms.算了. Ms. Sarah Gray,Private and Confidential,如何准确的写英文邮件,4. 外国国名尽量用大

11、写.是为尊重。,书信的结尾致意要留意,弄清大家的关系才选择用词,例子:,Private and Confidential,如何准确的写英文邮件,1. Very formal非常正规的(例如给政府) Respectfully yours, Yours respectfully, 2. Less formal正规的(例如客户) Sincerely yours, Yours sincerely, Sincerely, Cordially yours, Yours cordially, Cordially,Private and Confidential,如何准确的写英文邮件,有时在we, I, an

12、d you之间选择是很烦的事- 如果是公司代表联络生意之类,可以用: We will reimburse you for these legal expenses. Sinopec will reimburse you for these legal expenses. 如果单纯说你自己,可以用: I found the brochure very informative. 有时可以一起用啦.: We are pleased to offer you the position of sales director, and I am looking forward to our Tuesday

13、morning meeting.,Private and Confidential,如何准确的写英文邮件,开头致意 如果没有名字,可以考虑这些: Dear Colleagues， Dear Sir or Madam， 如果是公司 Gentlemen or Ladies， 注意标点符号。,Private and Confidential,商务英语口语交流,见面拜访客户 电话拜访,Private and Confidential,商务英语口语交流,Smith: 您好，我是前程无忧的Smith，我可以和波特小姐讲话吗？ Smith : Hello, Im Smith from 51JOB.May I

14、 speak with Ms. Port Ms. Port: 您好，我是波特。 Ms. Port: Hello, I am Port Mr. Smith: 我从网上得知贵公司最近正在招聘？ Mr. Smith: I saw the information on the internet that does your company hv recruitment？Ms. Port: YES Mr. Smith: 因为我们公司在中国是最知名的人力资源供应商，所以想看看能不能帮到您。 Mr. Smith: Because We are famous HR provider in China so I

15、 would like to help you to do sth. Ms. Port: Ok,我现在需要招2名软件工程师? Ms. Port: OK，Ill looking for two software engineer in CHINA? Mr. Smith: 好的，工作地点在哪里呢？ Mr. Smith: OK，where is working place for this position. Ms. Port: 北京，你能给我些建议吗？ Ms. Port: BEIJING, Can you give me some suggest? Mr. Smith: 当然，你能给我一个邮箱，我

16、准备针对这个职位给你做一个计划发给你，你能把这个职位的描述发给我吗？ Mr. Smith: Sure，Can you give me a email address, I m going to make a plan for this position and can you send JD about the position to me? Ms. Port: 我的邮箱是，非常感谢。 Mr. Port : My email is xxx, thanks you very much. Mr. Smith:别客气，我明天发给你，很高兴今天和您通话。 Mr. Smith: Welcome, I w

17、ill send it to you tomorrow and I am nice talk with you today. Ms. Port: me too. Mr. Smith: thanks so much. Keep touch!Bye!,Private and Confidential,2008福布斯中国潜力企业200强 福布斯杂志 2006-2007信得过人才服务机构 上海市人才中介行业协会 2007中国人才市场消费者满意首选品牌 中国市场消费趋向问卷调查组织委员会等 2004，2005亚太高科技高成长500强 2005中国高科技高成长50强 德勤会计事务所 全球100家最佳中文网

18、站 PC HOME “全球私人企业创新100强” 服务类最佳网站 Always On 中国最具影响人力资源网站 中国互联网络信息中心 2005中国互联网产业调查“人才招聘”第一名 中国互联网协会,前程无忧在国内外不断获得各种殊荣。 51job has received multiple awards and recognitions in China and worldwide.,Chinas Top 200 Potential companies in 2008 Forbes Magazine 2006-2007 Trusted HR Service Organization Shangha

19、i Job Agent Association 2007 Top Brand of Consumer Satisfaction in the Chinese job market Organization Committee of Consumer Trend Survey of China, etc. “Technology Fast 500 Asia Pacific” 2004, 2005 “Technology Fast 50 China” 2005 Deloitte Competition for talent is intense so ad size and design need

20、s to be attractive.,通过为20万家企业的招聘服务，我们深入和全面了解并掌握当地人才市场、行业竞争、市场薪资水平、招聘时机等，为客户决策提供重要信息和帮助。 Through our experience working with 200,000 companies, we have developed a deep understanding of local talent market, industry competition, salary levels and recruitment seasoning, etc., which provide our clients

21、 with valuable information and help.,举例：职位分析 “销售经理” 这个岗位则要求相对较高，单纯通过广告发布怕很难满足招聘。效果还受到时间、同类职位供求量等多种因素的影响，为规避此风险，因此有必要从其他途径搜寻简历补充。 Sample: Position Analysis “Sales manager” requires higher qualifications. Various elements, such as time, applicant amount and competition, may influence the result. There

22、fore, its necessary to search and gather sufficient resumes via more channels beyond ad posting.,Private and Confidential,我们可以协助企业安排招聘日程和渠道，以便更高效地招聘到合适人才：,Private and Confidential,招聘猎头 Recruitment Solutions,We can assist the client to arrange the recruitment schedule and channel to ensure an efficie

23、nt and effective recruitment:,Private and Confidential,我们可以为企业提供“网+报”服务，报网联动 强强联合 针对目标 一矢中的 We can provide integrated “ + 51job Weekly” service to achieve better results and client satisfaction:,Private and Confidential,我们可以为企业分析招聘需求，预测招聘效果 We can assist clients to analyze recruitment needs and esti

24、mate results.,Private and Confidential,我们可以为企业设计和实施现场招聘会、校园招聘等综合项目。 We can assist clients to design and coordinate such comprehensive projects as onsite recruitment and campus recruitment.,客户： 提出需求，提供信息 前程： 办理相关手续、安排和通知面试、其他支持服务 Client: Requests assistance, provide information 51job: Coordinate procedures, arrange interviews and other related logistics,Private and Confidential,我们可以为企业提供“招聘外包”（特别是大量低端职位），把人力资源管理者从招聘前期大量的事务性工作中解脱出来，将主要精力放在对推荐候选人的评价与聘用人员的配置上。 We can provide Recruitment Outsourcing for large numbers of entry-level jobs, releasing HR from administrativ