Front Office Reception国际酒店前台管理操作程序资料RM-FO-Rec-003 Registration Card Preparation for Arrival Guest预订宾客登记住宿单准备

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、标准操作程序LSOP No.:RM FO FD -003Effective Date:Division:Front Office前厅部Revised Date:Section:Reception前台接待员Prepared by : Approved by批准人:SUBJECT:Registration Card Preparation for Arrival Guest预订宾客登记住宿单准备_OBJECTIVE目的：All registration cards for VIP guest, Marriot Rewards guest, and Regular guest will be pre

3、pared prior to arrival所有贵宾客人，万豪礼赏俱乐部和常客的登记卡必须在客人抵店前打印出来POLICY政策：To ensure a smooth, efficient and fast registration process.确保客人顺利，高效，快速登记入住。PROCEDURES 程序： 1. Night shift GSA will print all registration forms for VIP guests, Marriott Rewards guest, and Regular guest for the next following day.夜班当值员工

4、负责准备第二天预抵的贵宾客人，万豪礼赏会员俱乐部会员客人，常客的登记卡。2. Print registration cards according to standard.按照标准打印登记卡。3. Sort groups into individual piles.整理好团队登记卡。4. Print an arrival report. Block as many vacant rooms as possible, if pre-allocation is necessary as per the trace report.打印一份预抵客人报表。根据系统跟踪报表上的要求为一些客人预留房间。5.

5、 File cards in alphabetical order in the arriving guest file. Notice “RC-A” with system.按照字母顺序整理好登记卡。并在电脑中注明“RC-A”。6. Different groups must be sorted into separate files, with the name of the respective group and time of arrival on each file.不同团队的登记卡必须分开放置，写清团队名称和预抵时间。7. Payment back-up and/or any o

6、ther documents relevant to the reservation must be attached to the respective registration card, for easy reference during check-in.付账方式等证明材料和其它与预订有关的文件必须订在入住登记单后面，以方便办理入住手续。8. If over 5 reservation under some company/guest name, should be prepare registration form, assign room, make key. Put the registration form together with the first alpha of the company name, and notice with computer: “RC-A ”如同一公司/客人名字预订房间数超过5间，应预先打印登记单，排房，做钥匙，将登记单按公司名的第一个字母放入文件夹内并注明“RC-A”Reviewed by审核人 : Approved b