Introduction to Management

1、 Introduction to Management Lecture One Management and Managers (1) Lecture given by Maggie on Mar 6, 2015 Questions to Think About Why do we need management? What is management? Do you know how to manage? You will try to understand the nature of management. You will get some sense about management.

2、 You will start to know the main things to do about management. Why do we Need Management ? Why do we Need Management ? Thomas Alva Edison Inventor and Entrepreneur + Management team Nature of Management Allocate and use resources more efficiently and effectively Goals of Organization Pursuit of wea

3、lth, power, or social effect What can Management do to achieve the above goals? Arranging a Wedding Party Assume that you are a project manager who are assigned to fully in charge of the wedding arrangements of a pair of to-be-weds. 1. What are needed to be arranged for a wedding party? 2. What do y

4、ou think you need to manage throughout the whole process? Scheming Purchasing Decoration Guesting What is Management？ Management is about . understanding what you want people to do and make them do their best (Tailor) . accomplishing works with people and assigning them tasks. (Follett) . coordinati

5、ng (Stephen P. Robbins, Mary Coulter) . making decision. (Herburt Simon) . the process of designing and maintaining proper environment where people can work effectively towards given goals (Harold Koontz, Heinz Weihrich) . taking action. (Peter F. Drucker) Definition of Management Management is the

6、attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources. Main Things to Do about Management Planning Controllin g Leading Organizin g Resources (Input) Goals (Output) The preparation of a firm for future b

7、usiness conditions. (e.g.: goal setting) The The process of influencing the habits of others to achieve a common goal (e.g.: motivating) The organization of employees and other resources in a manner that is consistent with the firms goals (e.g.: task assignment) The monitoring and evaluation of task

8、s (e.g.: quality control) Case Review Check with your neighbor to see if you have thought through using the above management functions to manage the wedding party. Case Study: Using Managerial Functions to Make Decisions Zycles Company, the motorcycle producer, illustrates how a firm can use the fun

9、ctions just described to improve its performance. Its managers recently applied the planning function to set a goal of developing a new design for a motorcycle that will appeal to customers and can be produced at a low cost. They applied the organizing function to establish a set of tasks so that th

10、e engineering department will produce a model worked together with different technical groups, and the model will be tested by customers before the design is finalized. Zycles managers applied the leading function to ensure that the final design will not be completed until the engineering department

11、 receives feedback from the assembly-line workers on the potential problems or limitations they may encounter in producing the new model. The managers applied the controlling function to ensure that the engineers will consider all the information from other sources so that the model can be produced

12、at a low costs. Please explain the potential problems Zycles Company might encounter in achieving its goal if each managerial function is ignored. Introduction to Management Lecture Two Management and Managers (2) Lecture given by Maggie, on Mar 13, 2015 Questions to Think About Who are managers? Wh

13、at skills should they have? What roles do managers play? You try to understand the main idea and find their places in organizations. You will find out those major skills that managers should have. You will try to put yourself in those roles that managers play. Who Are Managers? Managers are those wh

14、o coordinate others activities (do as what definition of management says), in order to achieve organizational goals with others or through others. Vertical Differences (Levels) Horizontal Differences (types) Top Management (Managers) Long-term decision Supervisory Management (Managers) Day-to-day de

15、cision Middle Management (Managers) Short-term decision Managers Skills Test 5分：通常都是；4分：经常这样；3分：有时这样；2分：很少这 样；1分：从不这样（如有*，分数倒过来算） 1. 有好多事情或作业要做的时候，我会分清事情的先后轻重，而且有好多事情或作业要做的时候，我会分清事情的先后轻重，而且 通常都能在限期内处理好。通常都能在限期内处理好。C 2. 别人认为我是个很好的听众。别人认为我是个很好的听众。I 3. 如果我选择学一个课程，一种手艺或一种乐器，我通常能预见我如果我选择学一个课程，一种手艺或一种乐器，我

16、通常能预见我 会花会花3年或以上的时间去坚持。年或以上的时间去坚持。C 4. 我更喜欢数学、物理等学科，而不是文学、心理学和社会学。我更喜欢数学、物理等学科，而不是文学、心理学和社会学。T 5. 如果我对别人或事情有完全不同的意见，我会坚持并与别人争辩如果我对别人或事情有完全不同的意见，我会坚持并与别人争辩 到底直到事情解决为止。到底直到事情解决为止。I 6. 比起作整体构想或计划，我更喜欢完成细节。比起作整体构想或计划，我更喜欢完成细节。* C 7. 我宁愿坐在电脑面前也不愿意花太多时间跟人在一起。我宁愿坐在电脑面前也不愿意花太多时间跟人在一起。T 8. 当进行团体活动时，我会乐意帮助别人一

17、起参与，让他们给出自当进行团体活动时，我会乐意帮助别人一起参与，让他们给出自 己的想法。己的想法。I 9. 当我学习一门课时，我会善于把它与其它相关的课程或问题联系当我学习一门课时，我会善于把它与其它相关的课程或问题联系 在一起。在一起。C 10. 如果别人犯了错误，我会指正他并让他知道正确的做法。如果别人犯了错误，我会指正他并让他知道正确的做法。*I 11. 当我与别人交谈时，我更愿意有效率一些，以便让我更快的做回当我与别人交谈时，我更愿意有效率一些，以便让我更快的做回 我的正事。我的正事。T 12. 我对未来的职业、家庭生活等都有比较清晰和仔细的考虑。我对未来的职业、家庭生活等都有比较清晰

18、和仔细的考虑。C 13. 如果要解决某些困难，我宁愿自己独立调查和分析一些数据和事如果要解决某些困难，我宁愿自己独立调查和分析一些数据和事 实，而不是跟一群人商量。实，而不是跟一群人商量。T 14. 当我在一个团队或小组工作时，如果别人没有作最大的努力，我当我在一个团队或小组工作时，如果别人没有作最大的努力，我 会很恼火并且习惯向朋友吐苦水而不是选择面对那个懒鬼。会很恼火并且习惯向朋友吐苦水而不是选择面对那个懒鬼。*I 15. 如果让我出主意和谈一下不同的看法，我会感到很兴奋。如果让我出主意和谈一下不同的看法，我会感到很兴奋。C 16. 我觉得学管理不需要专门读管理学的书。我觉得学管理不需要专

19、门读管理学的书。T 17. 我觉得与人相处更重要是有礼貌，而不要轻易中伤别人的感受。我觉得与人相处更重要是有礼貌，而不要轻易中伤别人的感受。 *I 18. 比起跟人打交道，我更喜欢和数字打交道。比起跟人打交道，我更喜欢和数字打交道。T 计算一下计算一下C、I、T的分数各是多少？这些分数意味着什么？对不同的的分数各是多少？这些分数意味着什么？对不同的 管理者需要多少分？管理者需要多少分？ Skillis the knowledge and ability that enables you to do something well. we What Skills should Managers H

20、ave？ Top Managers Middle Managers Supervisors ConceptualInterpersonalTechnicalDecisional Discussion on the fit of levels/types of manager and managers skills Managers skills How about the fit of types of manager and managers skills? Informational Role Interpersonal Role Decisional Role What Roles do

21、 Managers Play? Role means a set of expectations for ones behavior. Wedding Service Company You are recently promoted to Be in charge of international Wedding projects new projects For your company, as you have Background of both learning English and culture A special and challenging task for you Ob

22、jects to serve: A young couple of both sport-circle celebrities -bride from China -groom from France Wedding party required: -Be lively -Be sport-related (special) -Be private You are expected to have: 1. sense of innovation 2. spirit of overcoming difficulties 3. sense of responsibility Monitor see

23、k and receive information e.g.: scanning periodicals and reports; maintaining personal contacts Disseminator forward information to organization members e.g.: sending reports, memos and emails, making phone calls Spokesperson transmit information to outdoors e.g.: giving speeches, sending out messag

24、es to the media Informational role Describe the activities used to maintain and develop an information network Try to be innovative at this planning stage of the wedding party! Discussion Monitor seek and receive information Disseminator forward information to organization members Spokesperson trans

25、mit information to outdoors e.g.: Seek some new elements for innovative ideas. Where would you like to get them? e.g.: Forward ideas to supervisory teams and other middle-level managers. In what way would you forward the ideas to them? e.g.: show image of innovation and profession to clients How wou

26、ld you like to transmit the above information to your clients? Interpersonal role pertains to relationship with others and are related to the interpersonal skills Figurehead perform ceremonial and symbolic duties Leader direct and motivate subordinates Liaison maintain information links both inside

27、and outside organization e.g.: training, counseling and communicating with subordinate e.g.: through face-to- face, email, phone call, meetings, etc. e.g.: greeting visitors, signing legal documents Please be aware of something challenging to handle with Discussion Figurehead perform ceremonial and

28、symbolic duties Leader direct and motivate subordinates Liaison maintain information links both inside and outside organization e.g.: What kind of relevant activities you need to attend for your company? e.g.: How would you motivate your guesting team which is in charge of the most tiring and challe

29、nging tasks? e.g.: How would you maintain links of both inside and outside when business is not going well? The team leader is always anxous about settling so many different guests for different needs (e.g.: accommodation and transportation). All problems come to him for solutions, which drives him

30、crazy. Although international wedding is getting more and more popular, of which projects do not always go well. For one thing, most foreigners like having their own parties held by themselves ratherthan hiring others for help, for the other thing, the shortage of qualified staff would not make such

31、 wedding parties as good as expected. Decisional role pertains to those events about which the manager must make a choice and take action Entrepreneur decide where the business is heading for Disturbance handler decide how to take corrective action on dispute and crises Resources allocator decide wh

32、o gets resources Negotiator represent organization e.g.: initiate, identify and delegate project idea e.g.: customer complaints and employee conflict e.g.: scheduling, budgeting, priority setting e.g.: during negotiation of union contracts, sales, purchases, budgets; represent organizational benefit

33、s Please make sure that you have a sense of future and responsibility to make decision and take right action Discussion Entrepreneur decide where the business is heading for Disturbance handler decide how to take corrective action on dispute and crises Resources allocator decide who gets resources N

34、egotiator represent organization New Trend and opportunities Uncooperative teams staff allocation Sign contract with outsourcing firms Disputes of scheming team and decoration team keep going on, as D Team always thinks that S Team which does not do anything on spot but only tell them to do whatever

35、 it wants them to do. In this case, the whole process of project postponed. As more elements are involved in personal-tailored wedding parties. Your company needs to outsource more other companies, in which situation you have more chances to negotiate and sign contracts with them. How is A Managers Life ? 7:30a.m. Arrive at work and begins to plan 7:37a.m. Subordina