台风管理要求及处理预案

1、policy & procedure政策与程序subject 主题：typhoon management requirements and processing plan台风管理要求及处理预案no.:sec/pp/a-90effective date:supersedes:total page(s): oneprepared by:distribute to:all department headsapproved by:a, objectiveto ensure that the typhoon / tropical storm during the hotel staff and

2、guests of thepersonal and property safety, ensure that the hotel property; reduce the loss to the lowest degree; to ensure the smooth operation of hotel management.目的确保在台风/热带风暴期间酒店员工及宾客的人身、财产安全；确保酒店的财产损失减少到最低程度; 确保洒店的经营管理运行顺畅。b, scope of application适用范围this standard specifies the duties, anti typhoo

3、n work requirements, record and report, check.本标准规定了防台风的职责、工作要求、记录与报告、检查。this standard is applicable to the hotel on the tropical cyclone (including tropical storm) each working arrangement, on the tropical low pressure only as a generalstorm for preventive work.本标准适用于酒店对热带风暴以上(包括热带风暴)的各项工作安排，对热带低压只

4、作为一般的暴 风雨进行相应的预防工作。c, a typhoon / tropical storm duties预防台风/热带风暴职责1, by the hotel general manager is responsible for the hotel in the typhoon / tropical storm during the comprehe nsive traffic control departme nts of the hotel, the exercise of preventi on rescue work organization, coordination funct

5、ion.由酒店总经理负责酒店在台风/热带风暴期间对酒店各部门的全面调度工作，行使预防、抢险工作的 组织、协调职能。2, general manager responsible for the typhoon during the work arrangement, andsupervise the implementation of anti typhoon plan in detail;总经办全面负责台风期间各项工作布置，并督促落实防台风方案中的细节要求；3, the departments responsible for the departments of typhoon prepara

6、tions. and in the general manager under the leadership of the department, the jurisdiction of theprevention and rescue work 各部门负责做好本部门防台风的前期准备工作。并在总经办的领导下，做好本部门管辖范围的预防assistant manager - front office工作及抢险工作。4, typhoon “instruction, all the staff during the 4 typhoon to strictly enforce themanagement

7、 of； be ”unified action, unified command", and keep in touch with theoffice, found the problem, danger and all losses immediately report全体员工防台风期间要严格执行总经办的“防台风”指令，做到“统一行动，统一指挥”，并随时 与总经办保持联系，将发现的问题、险情及所有损失情况立即报告。5, the departments responsible for the people to actively arrange good prevention wor

8、k, before typhoon will of the jurisdiction of the goods, facilities take effective protective measures, and urge the staff during the typhoon alert and to enhance safety awareness, both to protect the hotel property safety but also pay attention totheir own safety, especially the rescue workers shou

9、ld pay special caution! in the work, strengthen the awareness of safety and emergency measures.各部门负责人要积极安排好预防工作，在台风来临前将所管辖区域的物品、设施采取有效的防护措 施，并督促员工在台风期间提高警惕和加强安全意识，既要保护酒店财产安全又要注意自身生命安 全，尤其是抢险人员在工作中应特别注意安全，加强抢修时的安全防范意识与措施。6, the security department, engineering department is the hotel rescuecommandos,

10、 under the direct leadership of the general manager's office, deal with emergencies, the implementation of emergency rescue and disaster relief.保安部、工程部是木酒店抢险突击队，在总经办的直接领导下，应付突发事件，实施抢险救灾。组织机构：commander总指挥deputy commander 副总指挥members 成员d, the organization:general manager总经理chief engineer工程总监securi

11、ty manager (general holidays, holidays or at night to the hotel manager on duty)保安经理(公休、节假fl或夜间为酒店值班经理)chief financial officer财务总监director of sales & marketing市场销售总监director of food & beverage餐饮总监director of human resources人力资源总监front office manager前厅部经理executive housekeeper行政管家spa directors

12、pa总监assistant manager - front office大堂副理rescue team 一一security staff, engineering staff, departments above the ministeriallevel employees (duty)抢险突击队 保安部员工、工程部员工、各部门部长级以上员工(当值)e、job requirementsannual typhoon time, according to the local weather bureau statistics, each year from june 10th to october

13、 30th. district flood control office phone: 5722151 ;district constructionbureau hotline: 5722244. the provincial meteorological bureau (tel: 65335534) keep in touch, promptly to the typhoon, typhoonthunderstorm trends report to leadership group 工作要求每年预防台风的时间，根据当地气象局统计，从每年6月10日起至10月30日止。区防汛办值班电话： 57

14、22151；区建设局值班电话：5722244c省气象局(电话：65335534)保持联系，及时对台风、雷 雨动向报告给防台风领导小组。before the typhoon, material preparation:台风前的物资准备工作：1? the security department in the typhoon season windproof materials need to be prepared before the appropriate for emergency temporary use. each department according to the prevent

15、ion of the department to put forward the corresponding prevention materials to prepare the report, and by the security departmentsummary，according to the actual situation of the purchase of woven bagscorresponding (sand filled with), sealing glue, raincoat, rain boots, helmet,emergency lamp / flashl

16、ight, hoe, shovel and other protective equipment, do be prepared against want.保安部在台风季节來临前需准备适量的防风物资以备紧急临时使用。各部门根据本部门的预防需要 提出相应的预防物资准备报告，并交由保安部汇总后，根据实际情况购置相应的编织袋(装沙用)、 封口胶、雨衣、雨靴、安全帽、应急灯/手电、锄头、铲等防护用品，做到有备无患。2, anti typhoon material, usually kept by the security department, when used by the department

17、of registration for use, refund of security department.防台风物资，平时由保安部保管，需用时由各部门登记领用，用后退还保安部。communications:通讯联络：1, to ensure that the typhoon liaison and communication, the hotel each department supervisor level and above management personnel must maintain 24hours open mobile phone. the operator is re

18、sponsible for 24 hours non-stoplistening to radio, television storm signal, and promptly notifythe departments为确保台风时联络及沟通，酒店各部门主管级以上管理人员需保持24小时打开手机。总机负责24小 时不停监听电台，电视台的风暴讯号，并及时通知各部门。2, received a tropical storm signal, general will convene each department is responsible for meeting arrangement, issu

19、ed a notice, prevention, and inspect thehotel each department responsibility, found problems in a timely mariner tocoordinate.接到热带风暴信号时，总经办将召集各部门负责人开会，发布通知，布置防范工作，并对酒店各部 门责任区进行检查，发现问题及时协调处理。3, when a tropical storm signal, both during normal operation or holidays, generalwill convene the hotel manag

20、ement personnel to the hotel check, the implementation of anti typhoonwork arrangement, on-site emergency measures,organize emergency rescue teams, and arrange related persorinel value class.当接到热带风暴信号时，无论是正常经营还是节假口休息期间，总经办将召集酒店管理人员赶赴酒 店进行检查，落实防台风工作，布置现场应急措施，组织抢险应急队伍，并安排有关人员值班。4, the gross and the de

21、partment behind personnel, rescue commandos shouldstick to their posts, to maintain smooth communication, the abnormal situation should timely report andimmediately organized rescue总值及各部门留守人员、抢险突击队员应坚守岗位，保持通讯联络畅通，发现异常情况应及时汇报 并立即组织抢险。5, the administrative personnel of the various departments responsi

22、ble for deployment by the general unity of comma nd，to complete the temporary task.各部门行政人员山总指挥统一负责调配，完成临时交办的任务。f. each department wind specific work arrangements and the matters needing attention各部门防风具体工作安排及注意事项engineering department:工程部：1, the engin eeri ng department in the typho on seas on every

23、year (6 10)before, to arrange, electrical system, lightning protection system of the hotel the whole area is fully detailed inspection, eliminate hidde n dan gers.工程部在每年台风季节(6-10月份)来临z前，要、安排对酒店整个区域的电气系统、避雷系统进 行充分细致的检查，消除隐患。2, before the typhoon comes to some anti risk materials preparation, suchas:w

24、ood, wood, fenee, wire, tools etc.在台风来临前做好部分抗险物资的准备，如：木板、木条、围网、铁丝、工具等。3, establishment of engineering repair group, to conduct a safety inspection of allelectrical equipment within the region, ensure good.成立工程维修小组，对区域内所有电器设备进行一次安全检查，保证完好备用。4, the engineering department all staff during the typhoon w

25、ill stop off, be responsible for the hotel all communication, power supply facilities, equipment in good condition. hotelsecurity computer room equipment from damage, with thecomputer room staff do security work during the period of typhoon.工程部所有员工在台风期间一律停休，负责本酒店范围所有通讯、供电设施、设备的完好。保障酒 店电脑机房设备免遭损坏，配合电

26、脑机房的工作人员做好台风期间的安全防范工作。5, before the typhoon comes with oil, make sure to power more than 48 hours.在台风來临前备足油料，确保能自行发电48小时以上。6, the water of life living area, the front of the hotel with the dormitory a typhoon is coming. do be prepared against want.在台风来临前备足宿舍生活区、酒店的生活用水。做到有备无患。7, such as a water shor

27、tage power-off appeared during the typhoon, and immediately put to repair the water supply in ba廿le; in the maintenance, troubleshooting, maintenance of allregional mobile equipment and materials, tools, equipment and other reinforcement, prevent wind blew, broken or were was headway.如台风期间出现缺水断电的情况，

28、立即投入到抢修供水供电的战斗中；在检修、排除故障时，对检 修区域内所有可移动的设备材料、工具、器械等进行加固，防止被风刮倒、摔坏或被雨水冲走。8, according to the typhoon level, in advance of the external lighting equipment, garbage can, tree of reinforcement or the temporary removal.根据台风等级，提前对外围照明设备、垃圾筒、树等进行加固或暂时拆除。9, the special parts of the green reinforcement or adv

29、anee pruning.对特殊部位的绿化进行加固处理或提前修剪。housekeeping department:房务部：1，front desk / operator always pay attention to the latest trends and to obtain the typhoon, the wind leading group report 前台/总机随时注意获取台风的最新动向，并向抗风领导小组及时汇报。2, the receptionist in time for the guests to answer in terms of typhoon, and provid

30、e releva nt informatio n.前台接待及时为客人解答析疑，并提供有关台风信息通报。3, the early ready comm only used drugs and medical first aid supplies, ready for use 前台提前准备好医疗常用药品和急救必需品，随时待用。4: the team arranges the vehicles to park in the parking lot, to prevent the vehiclehas been falling from a height. the driver should be o

31、n standby at any time, and ensure that the rescue vehicle. other departments for vehicles in the wind by the general unified deployment.车队安排车辆统一停放在停车库，防止车辆被高空坠落物砸坏。司机需随时待命，并保证抢险用车。 其他部门自用车辆在抗风时由总经办统一调配。5, carefully check the hotel area, clean area, balcony ground clutter. to ensure smooth drainage s

32、ystem in all guest rooms and public areasall the room doors and windows closed waterproofing of easy water room.认真检查酒店各区域，清理区域内地面、阳台杂物。保证所有客房及公共区域的排水系统通畅。关闭好所有客房门窗。对容易进水的客房进行防水处理。6, room service center will daily information bulletin (weather, flight), summary, unified to the guest. 客房服务中心将每日信息通报(天气

33、、航班)等情况汇总后，统一向住客派送。7, room pa examination of various types of water absorption machine before the typhoon comes, the normal use to ensure that during the typhoon period.客房pa在台风来临之前检查各类型吸水机，确保在台风期间能正常使用。food and beverage department:餐饮部：1, check and close all the doors and windows of the restaurant, c

34、onference room,whennecessary, affix the sealing tape; special locations of inform engineeringmaintenance department for reinforcement.检查并关好所有餐厅、会议室的门窗，必要时贴上密封胶带；对特殊部位通知工程维护部进行加固。2, prepare a suitable amount of food reserves, to prevent the market supply isinterrupted for a long time.准备适当量的食品储备，以防市场供

35、应长时间中断。3, staff canteen to prepare eno ugh grain food and water, to preve nt the marketsupply disrupti on. 员工食堂要考虑备好足够的粮菜和用水，以防市场供应中断。4, clean up the department stored in the open places in the articles and proper placement, prevent wind and rain.清理本部门在霜天场所内存放的物品并妥善安置，防止风吹雨淋。human resources departme

36、nt人力资源部：1，the housing office to check the dormitory area, clean area of ground clutter, toen sure smooth drain age system;宿舍管理处要认真检查宿舍区，清理区域内地面杂物，保证排水系统通畅；2, to remi nd staff accommodatio n to shut the doors and win dows, glass, check theflowerpot can be mobile and easily falling things away.提醒住宿员工关

37、好门窗、检查玻璃、将花盆等可移动和容易高空坠落的东西放好。3,in the storm rain during a stop employees go out and pay attention to its own security. 于台风暴雨期间劝阻员工不要外出并注意自身安全。marketing department:市场销售部：1, grasp the typhoon information, according to the need to post signs in the lobby,the guests stay informed about typhoon.掌握台风信息，根据

38、需要在大堂张贴告示牌，向住店的客人通报关于台风的最新情况。2, cooperative hotel rooms division, coordinate in-house guests because of the typhoon during the stay possible problems.协同酒店房务部，协调住店客人因台风滞留期间可能岀现的问题。security department保安部：1, a typhoon warning immediately after the mobilization department staff,arrangements and the depl

39、oyment of good anti typhoon work; and non duty officersorganized into rescue commando (10 people) on standby in the hotel, ready to go into battle to rescue and relief.接到台风警报后立即进行部门员工动员，做好抗台风工作的安排和部署；并将非值班警员组织成抢 险突击队(10人)在酒店内待命，随时准备投入到抢险救灾的战斗中。23 ready to resist the typhoon materials and supplies (b

40、ags, rain coats, flashlight,safety hat) according to the needs of hotel regional typhoon to each department,and asked all departments to correct and reasonable use of various materials准备好抗台风的物资及用品（沙袋、雨衣、手电、安全帽等）根据酒店各区域预防台风的需要发给 各部门，并要求各部门合理正确的使用各类物资。3: the establishment of cooperative office anti ty

41、phoon prevention inspection group work, anti typhoon cases from other departments;协同总经办成立抗台风预防工作检查小组，收集各部门的防台风情况；4, with the various departments, various regional typhoon measures for generaland supervise, guide and improve; check, exclude the presence of anti typho on work in dan ger.配合总经办对各部门、各区域预

42、防台风的措施及准备工作进行督促、指导和完善；检查、排除防台 风准备工作中存在的隐患。5, post duty police officers in their posts at the same time, during the typhoon period should raise vigilanee, pay attention to the outdoor activities, so as to avoid the lightning, or broken trees, billboards and other injured.岗位值班警员在坚守岗位的同时，在台风期间要提高警惕，注意在

43、户外活动，以免雷击或被刮断 树木、广告牌等砸伤。g、during the period of typhoon personnel arrangements:台风期间人员安排：1, xiamen city, typhoon emergency plans and the provisions of article 5.2.6.3:5.2.6.4 （5.2.6.3 when the wind reached 9 level, close the haicang bridge, all thetourist attractions, brt outage, ground public traffic

44、 class reducti on or outage,primary and sec on dary schools and kindergartens will be closed. the 5.2.6.4 linhaihotel restaurants out of business, shut down the beach）厦门市台风应急预案第5.2.6.3条及5.2.6.4条规定：c5.2.6.3当风力达到9级时，关闭海沧大桥、所冇旅 游景点，brt停运，地面公共交通减班或停运，中小学校和幼儿园停课。5.2.6.4临海餐饮酒店停止营 业，关闭海滨浴场）2, i n accord a

45、nee with the above provisions, proposed in the typhoon to reach level 9 （accordi ng to the implementation of xiamen city during typhoon information）employees neednot work, but the typhoon weakened or typhoon warning liftedafter the first time to the hotel.根据以上规定，建议在台风达到9级（根据厦门市实施台风信息）期间员工无需上班，但需在台风减

46、 弱或台风警报解除后笫一时间至酒店报到。3, in the hotel to work overtime employees will leave to lift the typhoon warning and then arrange shift. 在酒店上班员工将留下加班待解除台风警报后再安排人员交接班。4, during the typhoon will arrange the room for staff to work overtime to rest.在台风期间前厅部将负责安排客房供加班人员休息。h、record and report记录与报告1? the departments

47、responsible for the anti typhoon of the department of preventive measures, work arrangements, on duty situation, developments, such as throughloss of records, and for the first time to report the total comma nd.i、各部门负责将木部门的防台风的预防措施、工作安排、值班情况、事态发展经过、遭受损失等情 况如实记录，并第一时间内向总指挥报告。2, security departme nt w

48、ill be resp on sible for anti typho on preve ntion work in material preparation and distribution (bags, raincoats, flashlight, safety hat);prevention and inspection, theimpleme ntation; found that the existi ng problems,a nd execution; emerge ncy measures; the whole process of anti typhoon dutycondi

49、tion detailed records to commander report.保安部负责将防台风预防工作中的物资准备与发放(沙袋、雨衣、手电、安全帽等)；预防工作的 检查、落实情况；发现问题、存在的隐患；应急抢救措施与执行；防台风全过程中的值勤情况等详 细记录向总指挥汇报。3, the marketing department and media department prepare camera, camera on the scene and timely loss due to typhoons do photograph.市场销售部及传媒部准备相机、摄像机及时对因台风造成的损失现场及情况做拍摄记录。4, finan cial department summary losses and claims to the insur