酒店电梯困人处置程序

1、STANDARDOPERATINGPROCEDURE标准工作程序The procedure for person coop in lift.电梯困人处置程序T ASK NUMBER :SEC-FC-17任务编号：DEPARTMENT :Security部门安全部DATE I SSUED :签发日期：APPROVED BY ：批准人 :PREPARED BY:准备人：WHAT / STEPS工作步骤1>Receive alarm收警HOW/ STANDARDS怎么做 /工作标准Person will coop in elevator to press button alarm, alarm

2、 phone of monitor receive alarm sound, hint corresponding elevator will be appeared abnormity.电梯内的人员若遇到电梯被困时会按下报警按钮，监控中心报警电话会收到报警音，示意相应的电梯出现异常。WHY为什么Alarm facility of job elements 报警设备工作原理2） Pick up alarm 接警Once ,alarm signal ring, that monitor willAlarm facility of standard operatingtakecorrespondi

3、ng cedure报警信号响起后，监控员拿起相应电话报警设备标准操作规程No.1-No.6 、No.8-No.10 of elevator alarmring, first take phone to call person topress button alarm, who he press it cancommunicate with person1 / 4WHAT / STEPS工作步骤3> TO know elevator circs了解报警电梯情况4） To appease who can not leave in elevator安抚被困人员HOW/ STA

4、NDARDS怎么做 /工作标准of elevator.6 号、 8 号10 号电梯报警音响起后，首先需拿起电话呼叫对方按下电梯内的报警按钮，对方按下后方可与电梯内人员通话。No.7 and No.12 of elevator will be received alarm ,to take phone can communicate with person of elevator.7 号和 12 号电梯收到报警音后拿起电话就可以和电梯内的人员通话。No.11 of elevator must press corresponding button of phone, and can communi

5、cate with person.11 号电梯要一直按住电话对应键不放手方可通话。May I help you ？标准用语是： “请问有什么可以帮助您的吗？ ”To communicate with person of elevator ,first ask how is person of elevator, make sure guest alarm reason.和电梯内的人员取得联系后，首先询问电梯内人员有无异常情况，确定客人报警原因。If person coop in elevator , first to know how is malfunction, and how many

6、person ?and how many floor? Then use monitor kinescope to see who can not leave in elevator .If have foreigner ,contact AM immediately to come to monitor to communicate with guest.WHY为什么To knowguest coop in elevatordetail, and to inform participate in rescue person.了解客人被困细节并转达参与解救人员Intercontinental

7、etiquette standard.洲际酒店礼仪标准。To know elevator circs ,and to inform participate in rescue person.了解电梯内人员情况并转达参与解救人员.2 / 4WHAT / STEPS工作步骤5）To rescue and deal with解救和处理HOW/ STANDARDSWHY怎么做 /工作标准为什么如电梯出现困人等情况时，首先应简短了解电梯发生怎样的故障，被困人员是多少？被困多少层？然后利用电梯监控录像查看被困人员的情况。如果有外籍人员应立即通知大堂副理到监控中心和客人沟通。To appease guest

8、, standardwords: ”Please do not scare, we are dealing withit!安抚客人，标准用语是： “请你不要惊慌，留在原地不动，我们正在处理之中！”To inform Security and Engineering and成功解救被困客人将为酒店挽回声誉AM arrive scene first time to deal with it.To redeem hotel reputation whenTo use door slot appease guest: “ Pleaserescue guest successfully.do not s

9、care, we are dealing with it!通知安全部和工程部员工及大堂副理第一时间赶到现场处理，利用电梯门缝安抚被困客人：“请不要惊慌，我们正在处理之中！”By monitor of elevator observe ifchild 、elder 、pregnant woman or oxygen is notenough,to inform hotel doctor come tofloor and when elevator is opened, and tocureat any moment 。通过电梯监控观察如有小孩、老人、孕妇或因人多发生供氧不足时，应立即通知酒店医生

10、赶到事故楼层以便电梯门开后随时救治；To ensure that guests security3 / 4WHAT / STEPS工作步骤6) Follow up and register跟进与记录HOW/ STANDARDS怎么做 /工作标准Engineering should open flee for their life window in time and to rescue guest outside elevator.工程部员工应及时设法打开逃生窗和电梯门解救被困客人。After guest is rescued, should be set up conspicuous symbol ,To prevent guestdoesnknow fact and use elevator again. 客人解救完成后，应在事故电梯处设立醒目标识，防止电梯被不知情者再次使用。Please register accident report, Security supervisor on duty show accident report.将事故的详细经过进行记录，由