新职业英语1酒店英Unit 1（课堂PPT）

1、中国劳动关系学院高等职业技术学院Unit 1 ReservationListeningSpeaking4Warming-Up1Reading23Writing5Project6Vocabulary and Structure7Listening Script8Unit 1 Reservationsingle roomBdouble roomDTWB/standard roomAtriple roomCSuggested Answers Task 1 Match the room types with their corresponding pictures.Unit 1 Reservation

2、Adeluxe suiteBpresidential suiteCexecutive suiteDjunior suiteSuggested Answers Task 2 Write each of the expressions under its corresponding picture. Task 3 How many room types do you know now? What are they? Discuss with your partner with the help of the words in Tasks 1 and 2.Unit 1 Reservation Fro

3、m Task 1 and 2, now I know eight room types. They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.Suggested AnswersUnit 1 ReservationMore Room Types (1): deluxe single room sea-vie

4、w room deluxe wedding suiteUnit 1 ReservationMore Room Types (2): family suiteUnit 1 ReservationMore Room Types (3): Chinese suiteJapanese suiteTask 1 Try to answer the following questions before you read the passage.Why is the reservation very important in the work of Front Office?2. How can the Ce

5、ntral Reservation System facilitate the reservation work?ReadingUnit 1 ReservationReadingUnit 1 Reservation Since most people make reservations before their stay, the Reservation Department usually becomes hotel guests first contact with the hotel. Efficient and high-quality reservation service will

6、 create guest satisfaction and bring hotel profitability in return. Therefore, reservation is an important Front Office function.Suggested Answers1. Why is the reservation very important in the work of Front Office?ReadingUnit 1 Reservation Since most people make reservations before their stay, the

7、Reservation Department usually becomes hotel guests first contact with the hotel. Efficient and high-quality reservation service will create guest satisfaction and bring hotel profitability in return. Therefore, reservation is an important Front Office function.Suggested Answers2. How can the Centra

8、l Reservation System facilitate the reservation work?Central Reservation System Since most people make reservations before their stay, the Reservation Department usually becomes guests first contact with the hotel. Therefore, reservation performs an important Front Office function. Efficient and hig

9、h-quality reservation service helps create higher levels of guest satisfaction and bring hotel profitability in return.ReadingUnit 1 ReservationCentral Reservation System People can book hotel rooms in a number of ways, by telephone, mail, fax, or the Internet. The introduction of the Central Reserv

10、ation System (CRS) greatly facilitates the reservation process. The CRS is a computerized system that stores and distributes information on a hotel, resort, or other lodging facility.ReadingUnit 1 ReservationCentral Reservation System The information commonly stored in the CRS includes the room rate

11、, room allotments, room types, room availability, hotel information (such as address, phone number, fax number, room features , and hotel features) , hotel cancellation, deposit and minimum stay information, nearby International Air Transport Association (IATA) cities and airports, on-site or nearby

12、 restaurants, bars and attractions.ReadingUnit 1 ReservationCentral Reservation System The CRS links different hotels in a hotel chain with each other. It also links the major airline seat reservation systems and the computer terminals in the off ices of important travel agencies. Thus the guests re

13、servation is very much facilitated. For now the guest can simply go to either a travel agency or an airline office or a hotel and have all his travel arrangements made.ReadingUnit 1 ReservationCentral Reservation System “The Internet is becoming more and more important for hotel bookings. However, I

14、 wouldnt say overall it is going to increase our bookings. We have to be aware of it because its a different method of the way guests can book,” the sales manager John from one five-star hotel says. “So, we have to make sure we are offering the right rates, at the right time and in simple English, s

15、o that everyone around the world can understand, as now it is not just travel agents accessing the hotel information, its somebody sitting at home.”ReadingUnit 1 Reservationreservationn. 预订eg. I need to confirm my reservation. 我需要确认我的预订。ReadingUnit 1 Reservationeg. Have you made a reservation? 您做过预订

16、吗？contactn. 联系eg. The children lost contact with their families. 孩子们和家人失去了联系。Useful Expressions: contact with 与的联系 be/get in contact (with sb.) 与（某人）联系/联系上 stay/keep in contact (with sb.) 保持与（某人）的联系 lose contact 失去联系ReadingUnit 1 Reservationefficientadj. 有效率的eg. Service at the restaurant is efficien

17、t and friendly. 这家餐厅服务高效，态度友好。 The heating system is very efficient in its use of fuel. 该供暖系统能高效节省燃料。 ReadingUnit 1 Reservationprofitabilityn. 盈利能力eg. They plan to increase profitability by making the factory more efficient. 他们计划通过提高工厂效率来增加盈利能力。 The firm is now showing signs of a return to profitabi

18、lity. 公司现在又重新显示出盈利的势头。 ReadingUnit 1 Reservationfacilitatev. 使便利eg. Dividing students into small groups usually helps facilitate discussion.ReadingUnit 1 Reservation将学生们分组通常有助于促进讨论。Modern devices facilitate domestic work. 现代设备使家务活便利了。 distributev. 分配eg. Copies of the report were distributed shortly

19、after the meeting. 会后不久，报告就分发了下去。 The manager distributes the work every morning. 经理每天早晨分派工作。 ReadingUnit 1 Reservationlodgingn. 住所eg. The tourist office will send you information on lodging.ReadingUnit 1 Reservation旅游局会寄给你有关住宿信息的材料。 The girl could hardly afford a fee for board and lodging at that t

20、ime. 那时女孩几乎付不起伙食和房租费 。raten. 房价、价格eg. Our shop assistants are paid an hourly rate of 5.50. 我们店的营业员按小时支付工资，每小时 5.5英镑。 We have to offer higher rates. 我们不得不付更高的价钱。 ReadingUnit 1 Reservationavailabilityn. 利用（或获得）的可能性eg. The availability of public transport is also part of the equation. 公共交通的便利也是考虑因素之一。

21、Before travelling we must ensure the availability of petrol and oil. 旅行前，我们必须确保能够买到汽油和机油。 ReadingUnit 1 Reservationtravel agencyn. 旅行社eg. Im now working as a tour guide in a travel agency. 我现在在一家旅行社做导游。 Liberty Travel is a 59 year old travel agency. 自由之旅是一家有着59年历史的旅行社。ReadingUnit 1 Reservationbe awa

22、re of 意识到，知道eg. We should be aware of some of the traffic laws. 我们应该知道一些交通法规。 He doesnt seem to be aware of the problems. 他好像没有意识到这个问题。 ReadingUnit 1 Reservation中央预订系统中央预订系统 由于多数人会在住店之前先进行预订，因此预订部通常会由于多数人会在住店之前先进行预订，因此预订部通常会成为客人与酒店打交道的第一个环节。因此预订服务是前厅部成为客人与酒店打交道的第一个环节。因此预订服务是前厅部的一项重要工作职能。有效高质的服务会使顾客更

23、加满意，从的一项重要工作职能。有效高质的服务会使顾客更加满意，从而为酒店带来盈利。而为酒店带来盈利。ReadingUnit 1 Reservation中央预订系统中央预订系统 人们可以通过多种方式预订房间，包括电话预订、邮件预人们可以通过多种方式预订房间，包括电话预订、邮件预订、传真预订和网上预订。中央预订系统（订、传真预订和网上预订。中央预订系统（CRS）的引进使）的引进使预订流程大大地便捷起来。预订流程大大地便捷起来。CRS 是一个由计算机操作的信息是一个由计算机操作的信息系统，其内存储着饭店、度假以及其他住宿设施的信息，可供系统，其内存储着饭店、度假以及其他住宿设施的信息，可供人们检索。

24、人们检索。ReadingUnit 1 Reservation中央预订系统中央预订系统 CRS 中存储的信息一般包括：房间价格、房间分配、房中存储的信息一般包括：房间价格、房间分配、房间类型、空房间、酒店信息（如间类型、空房间、酒店信息（如地址、电话、传真、房间特色、地址、电话、传真、房间特色、酒店特色）、房间取消情况、入住押金、最短入住要求、附近酒店特色）、房间取消情况、入住押金、最短入住要求、附近的国际航空运输协会（的国际航空运输协会（IATA）城市和机场、酒店内以及附近）城市和机场、酒店内以及附近的餐厅、酒吧、景点信息等。的餐厅、酒吧、景点信息等。ReadingUnit 1 Reserva

25、tion中央预订系统中央预订系统 CRS 将酒店集团中各连锁酒店的信息、重要航班的预订将酒店集团中各连锁酒店的信息、重要航班的预订系统以及重要旅行社的办公室电脑终端连接起来了。这样，客系统以及重要旅行社的办公室电脑终端连接起来了。这样，客人进行预订就变得非常便捷。现在，客人只需要在旅行社、航人进行预订就变得非常便捷。现在，客人只需要在旅行社、航空公司售票处或者酒店这三家机构选择任何一家，就可以将自空公司售票处或者酒店这三家机构选择任何一家，就可以将自己旅行的全部行程都安排好。己旅行的全部行程都安排好。ReadingUnit 1 Reservation中央预订系统中央预订系统 “因特网对酒店预订

26、的作用正变得越来越重要。我并不是因特网对酒店预订的作用正变得越来越重要。我并不是说网络会增加我们的预订，但是我们必须注意到它的作用，因说网络会增加我们的预订，但是我们必须注意到它的作用，因为这是一种不同的预订方式，客人们会通过网络来预订，为这是一种不同的预订方式，客人们会通过网络来预订，”某某五星级酒店的销售经理约翰说道，五星级酒店的销售经理约翰说道，“因此，我们必须确保我们因此，我们必须确保我们在正确的时间、用简单的英语给出正确的价格，让世界上每个在正确的时间、用简单的英语给出正确的价格，让世界上每个人都能理解它，因为现在查询酒店信息的不仅包括旅行社的代人都能理解它，因为现在查询酒店信息的不

27、仅包括旅行社的代理人，还有坐在家里的普通人。理人，还有坐在家里的普通人。”ReadingUnit 1 Reservation reserve in person book through a travel agency reserve through a central reservation system reserve at attractions reserve over the phone book on the Internet reserve by mail reserve at nearby restaurants book through the International A

28、ir Transport Association reserve at nearby bars reserve by fax book at an airline officeTask 2 Read the passage and tick off the ways of reservation mentioned in the passage.ReadingUnit 1 ReservationSuggested Answers reserve in personbook through a travel agencyreserve through a central reservation

29、system reserve at attractionsreserve over the phonebook on the Internetreserve by mail reserve at nearby restaurants book through the International Air Transport Association reserve at nearby barsreserve by faxbook at an airline officeReadingUnit 1 ReservationSuggested AnswersTask 2 Read the passage

30、 and tick off the ways of reservation mentioned in the passage.Task 3 Read the passage again and fill in the table about the information stored in the CRS.ReadingUnit 1 ReservationSuggested AnswersReadingUnit 1 ReservationSuggested Answers3. room types5. hotel cancellation8. fax number9. restaurants

31、 attractionsTask 3 Read the passage again and fill in the table about the information stored in the CRS. 1. The CRS links hotels around the world with each other. 2. We have to offer the right rates at the right time and in difficult English. 3. Now everyone may access the hotel information through

32、the Internet. 4. The Internet provides a different reservation method.Task 4 Decide if the following statements are true (T) or false (F).ReadingUnit 1 ReservationSuggested AnswersReadingUnit 1 ReservationSuggested Answers1. F 2. F 3. T 4. TTask 4 Decide if the following statements are true (T) or f

33、alse (F).pic 1Ratepic 2Telephone No.pic 3Swimming pool pic 4No. of people pic 5DateDialog 1Dialog 2Dialog 3Dialog 4Dialog 5Task 1 Listen to five short dialogs and decide what each dialog is about and mark () where appropriate.ListeningUnit 1 ReservationSuggested AnswersSuggested AnswersTask 1 Listen

34、 to five short dialogs and decide what each dialog is about and mark () where appropriate.pic 1Ratepic 2Telephone No.pic 3Swimming pool pic 4No. of people pic 5DateDialog 1Dialog 2Dialog 3Dialog 4Dialog 5ListeningUnit 1 Reservation name length of stay address method of payment number of people in th

35、e party telephone number reserve by mail special requirement type of room reserve at nearby bars arrival time guarantee methodTask 2 Joanna Eliot is a tour guide. She is calling to make a reservation for her tour group. Tick off the information mentioned in the conversation.ListeningUnit 1 Reservati

36、onSuggested AnswersSuggested Answersnamelength of stay address method of paymentnumber of people in the partytelephone number reserve by mail special requirementtype of room reserve at nearby bars arrival time guarantee methodTask 2 Joanna Eliot is a tour guide. She is calling to make a reservation

37、for her tour group. Tick off the information mentioned in the conversation.ListeningUnit 1 ReservationTask 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.Reservationist (R): Good morning. Room Reservations. How may I help you?Gue

38、st (G): I am calling from the International Youth Travel Agency. Id like to know if you have any rooms (1) _ for the nights from December 2nd to 6th.R: May I know how many people there will be (2) _?G: 28.per room in the party under your name looking forward toroom rate check Twin-bed rooms availabl

39、eListeningUnit 1 ReservationR: What kind of rooms would you like?G: (3) _ with bath.R: Just a moment, please. Let me (4) _. Sorry to have kept you waiting, madam. I can book 14 TWBs for you for those days.G: How much is the (5) _, then?R: Four hundred and eighty yuan per night (6) _, with breakfast.

40、G: Thats good.R: May I book the rooms (7) _?G: Yes. My name is Joanna Eliot. J-O-A-N-N-A, Joanna, and E-L-I-O-T, Eliot.per room in the party under your name looking forward toroom rate check Twin-bed rooms availableListeningUnit 1 ReservationR: Thank you, Miss Eliot. May I have your phone number, pl

41、ease?G: 312-5541412.R: 312-5541412. Thats 14 TWBs for Joanna Eliot at 480 yuan from December 2nd to 6th. Is that correct?G: Thats correct.R: Thank you for calling. Were (8) _ seeing you soon.ListeningUnit 1 Reservationper room in the party under your name looking forward toroom rate check Twin-bed r

42、ooms availableSuggested AnswersSuggested Answers(1) available (2) in the party(3) Twin-bed rooms (4) check(5) room rate (6) per room(7) under your name (8) looking forward toTask 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.Lis

43、teningUnit 1 ReservationTask 4 A guest is calling the hotel to cancel a reservation. Listen to the conversation and fill in the blanks with the information you hear.ListeningUnit 1 ReservationSuggested AnswersSuggested AnswersGuest name: Jim FischerDate of reservation: from April 3rd to 5thCallers n

44、ame: Kelvin JoantPhone number:isteningUnit 1 ReservationTask 4 A guest is calling the hotel to cancel a reservation. Listen to the conversation and fill in the blanks with the information you hear. 1. Alice Green calls to change her travel schedule. 2. The reservation is under Alice Gre

45、ens name. 3. The boss calls to cancel his reservation. 4. The deposit will be refunded to Jim Fischers account in seven days.Task 5 Listen to the conversation in Task 4 again and decide if the following statements are true (T) or false (F).ListeningUnit 1 ReservationSuggested AnswersSuggested Answer

46、s1. F 2. F 3. F 4. TListeningUnit 1 ReservationTask 5 Listen to the conversation in Task 4 again and decide if the following statements are true (T) or false (F).SpeakingUnit 1 ReservationTask 1 Read and practice the conversation in pairs.Reservationist (R): Good morning, New Century Hotel Reservati

47、ons. Can I help you?Guest (G): Yes, Id like to reserve a room for my boss.R: For which dates?G: For the nights from January 10th to 14th.R: How many guests will there be in your party?G: Just two.R: Could you hold the line for a moment, please? Ill check if there is a room available for those days.G

48、: OK.(The Reservationist checks the hotels reservation system for the room availability.)SpeakingUnit 1 ReservationTask 1 Read and practice the conversation in pairs.R: Thank you for waiting. We have double rooms and suites. Which do you prefer?G: How much do you charge for a suite?R: A junior suite

49、 is at 790 yuan per night, and an executive suite 1,090 yuan.G: Id like to take the one at 790 yuan.R: Certainly, madam. Could you tell me the name of the guest, please?G: Peter Anderson.R: Peter Anderson. Very well, madam. Could I know if you have any special requests, please?G: Oh, if possible, I

50、would like to have a quiet room.SpeakingUnit 1 ReservationTask 1 Read and practice the conversation in pairs.R: All right, madam. We can arrange a quiet room for you. So thats a quiet junior suite for Mr. Peter Anderson for the nights from January 10th to 14th. Is that correct?G: Correct.R: Thank yo

51、u, madam. Well send you an email to confirm the booking. May I have your email address?G: Certainly. My email is .R: S. Thanks for calling, madam. We are looking forward to seeing Mr. Anderson. Goodbye.G: Goodbye.SpeakingUnit 1 ReservationTask 2 Discuss the procedure of reservation with your partner

52、 with the help of the conversation in Task 1 and put the following steps in the correct order.A. Confirming the reservation details with the guest;B. Asking for the date and room type the guest wants;C. Asking for the guests name, telephone and fax number, address, number of the party, etc.;D. Askin

53、g for any special requests;E. Checking room availability;F. Saying goodbye;G. Greeting the guest.Correct order: _Suggested AnswersSuggested AnswersCorrect order: G B E C A D FTask 2 Discuss the procedure of reservation with your partner with the help of the conversation in Task 1 and put the followi

54、ng steps in the correct order.SpeakingUnit 1 ReservationSpeakingUnit 1 ReservationTask 3 Michael Ford calls the Reservation Department. He wants to reserve a double room. Make up a conversation similar to the one in Task 1 with the expressions given in the box, and then act it out in pairs.Room Rese

55、rvations. How may I help you?For which dates?How many guests will there be in the party?What kind of room would you like?Wait a moment, please. Let me check.Sorry to have kept you waiting.Could I know if you have any special requests?Id like to reserveFor the nights from toHow much is the room rate?

56、If possible, Id like to have a room with a street view.Suggested SampleSuggested Sample (1)Reservationist (R): Good evening, Room Reservations.How may I help you?Guest (G): Good evening. Id like to reserve a room.R: For which dates, sir?G: For the nights from March 3rd to 5th.R: How many guests will

57、 there be in the party?G: Two.R: What kind of room would you like, sir?G: A double room.R: Wait a moment, please. Let me check Sorry to have kept you waiting. We do have double rooms available for those days. May I have your name, please?SpeakingUnit 1 ReservationSuggested Sample (2)TG: Michael Ford

58、. By the way, how much is the room rate?R: The room rate is 380 yuan per night per room, including breakfast. Could I know if you have any special requests, please?G: If possible, Id like to have a room with a street view.R: No problem, Mr. Ford. So thats a double room for Mr. Michael Ford with a st

59、reet view for the nights from March 3rd to 5th at 380 yuan per night per room including breakfast. Is that correct?G: Exactly. Thanks.R: Youre welcome, Mr. Ford. Were looking forward to seeing you at our hotel. Goodbye.SpeakingUnit 1 ReservationSpeakingUnit 1 ReservationTask 4 Mr. Smith comes to the

60、 hotel to revise his reservation. Please role-play the situation with the help of the useful expressions provided below.Last ReservationRevised ReservationRoom Typesingle roomfamily suiteLength of Staytwo nights from February 15th to 16thfour nights from February 15th to 18thRoom RateRMB 290 yuanRMB