导游业务技能8.

1、Chapter EightGuiding at Attractions Always notice the tourists Be patient to the clients Be perfectly calm Know that experience lessens fear Take strength in what you know more than your audience To attract tourists Give up-to-date information Be accurate Know your audience Keep it light Keep it pos

2、itive Personalize your information8.4.1 What to speak on bus Experienced guides and tour leaders deploy an arsenal of tactics to energize a drowsy group: Make occasional photo-taking and bathroom stops Give the group time for shopping after lunch Rather than show a group something from the motorboat

3、,take them off the bus to see it.: What should tour guide do “When-”? What is the acceptable way for the guide to check the number of tourists on the bus? What should the guide do to present an on-the-way introduction well? What measures should the guide take in case a traffic accident happens on th

4、e way of sightseeing?What are five diligences you should keep in attraction guiding 1 Eyes Open 2 Ears Attentive 3 Legs in motion 4 hands Active 5 Mouth Explaining8.5.2 Arrival at Attractions How much time will my group need to visit this attraction? Is this best time to see the attraction? 1.Learm

5、about the situation. 2.Report to the police station nearby or the administrative departments of the scenic spots and ask for help. 3.Call the hotel to see whether the guest has returned by himself. 4. report to the travel service and ask for help. 5.Continue sightseeing with the rest of the group. 6

6、.When the guests is found,comfort him first and then find out the reason. 7.Write a report on the incident in details and learn a lesson from it. 1.Provide first aid 2.send the wounded to the hospital. 3.Report to the travel service and help the wounded with the following-up problems. Contact the bu

7、s driver. Arrive at the airport or rail station half an hour earlier. Reconfirm the arrival time of the flight or train once again. Await the arrival of the group with the sign at a place where the guests can easily see you. Deliver a welcome speech. Inform of the time difference and ask the guests

8、to adjust their watches if they want to. Give the first on-the-way introduction, announce the next meeting time and place Help the guests to get off the bus. He should stand in front of the bus. Bear a smile. When testing the mike dont pat or blow into it. Speak in medium volume and rate. Repeat or

9、explain whats important.What should the first(on-the-way) introduction include? Views on the sides. Background information of the city and its people. Introduction about the hotel, their temporary home. Itinerary in this city. Handing out tour maps and badges of the guides company etc.Appoint when a

10、nd where to meet with group.Show the group to the restaurant and help the guests to be seated,Explain the meal regulationsTell the waitresses or waiters about the special requirements of the guests.Introduce the tour leader to the manager or captain of the restaurant.When the guests have started eating, wish them Good Appetite before leaving for dinner himself.If the group is to dine out, the