国家开放大学电大专科《国际商务礼仪》期末试题及答案(试卷号：3981)

1、国家开放大学电大专科国际商务礼仪期末试题及答案（试卷号：3981）第一部分 判断题（30分）There are fifteen statements in this section. Mark the statements True （T） or False （ F） according to what you have learned in this course.1 The first rule of etiquette is to show the other people what a nice person you are.2. A genuine smile with a twin

2、kle in your eye is a powerful way to communicate your willingness to meet another person.3. When people shake hands, three shakes seem to be about right, but a lingering handshake is necessary to indicate you are comfortable with the person.4. In a restaurant, always talk softly to your server, as i

3、f you were sharing a secret.5. It is courtesy for men but not women to give up their seals in a waiting room with limited seating.6. Quality management practices recognize that all people are our clients.7. As soon as someone has been introduced to you, do not try to repeat his or her name.8. Try to

4、 be comfortable with others no matter how they act, and try to make others comfortable in your presence.9. If you are at work sitting behind your desk when a visitor comes by, walk around your desk so you are next to your visitor when you shake hands.10- Do not make a. big show of it when opening th

5、e door for anyone.11. When having a working meal, you can put your briefcase on the table.12. No matter how simple a meeting is, an agenda is imperative-13. If the driver is a woman, she should not open the door for the passengers.14. A general guide of professional dress is to wear clothes that sho

6、w your personal style.15. Smoking is a personal choice that does not affect other people. 第二部分选择题（20分）There are five questions in this section. Each question has one or more than one correct answer.Select the correct answer or answers.16. Why is lunch an excellent time to accomplish a good deal of w

7、ork?A. Because you arc away from the usual interruptions.B. Because the atmosphere in a restaurant sets a different mood.C. Because you can have the whole table to yourself in a restaurant.I）. Because working while eating is a new fashion.17. In a more formal meeting, which of the following item or

8、items should an agenda identify?A- People not invited to the meeting.B. The lunch menu-C. The subject.D< People expected to speak on the issue.18. How long should a handshake last?A. Three shakes seem to be about right.B. A lingering handshake is necessary.C. Let go of your hand as quickly as pos

9、sible.D. It relies on your best sense of social timing.19. How do you give your work life the quality of your personal life?A. Dress comfortably*B. Be punctual.C. Be critical.D. Offer privacy.20- Why should you repeat his or her name as soon as someone has been introduced to you?A. So that the other

10、 person feels recognized.B. Because repeating the name helps you better remember it.C. Because you need to show the other person that you like the name.D. So that the other person knows you are talking to him or her.21. 如果规定上午8:30上班，那么几点到办公室比较合适?为什么？22. 为什么说礼仪具有成本效益？23. 在工作环境中，使用手机的基本礼仪是什么？24. 目光接触有

11、什么作用？25. 安排会议时，需要考虑哪些问题？第四部分实践题20分）26. 结合你的日常观察，说一说在你的工作环境中，人们是如何送、收礼物的，例如逢年过节或同事的 生日，等。结合本课程所学，谈谈你的看法。试题答案及评分标准(仅供参考)第一部分判断题(30分)There are fifteen statements in this section. Mark the statements True (T) or False (F) according to what you have learned in this course.每题2分1. F2.T3. F4. T5. F6. T7. F8

12、. T9. T10. T11.F12. T13. F14. F15. F第二部分选择题（20分）There arc five questions in this section. Each question has one or more than one correct answer.Select the correct answer or answers.每一个正确答案2分16. AB 17. CD 18. AD 19. BD 20. AB21. 答：应该在规定的上班时间之前十五到二十分钟到办公室，为开始工作做好准备。利用这提前的 十几分钟脱大衣、倒水、擦桌子等等。这样，不仅可以按时开始一

13、天的工作，也不会对其他同事产生干扰。22. 答：礼仪有成本效益指的是礼仪提高了工作场所的生活质量，有助于提高员工的工作热情，美化 公司形象，从而在创造利润方面发挥重要作用。另一方面，负面的行为，无论是出于自私、粗心还是无知, 都有可能使一个人失去晋升的机会，甚至丢掉工作。23. 答：在办公室，要把铃声调成静音或震动；在会议中，要把手机调成静音；如有重要的电话，要 到僻静之处接听，避免影响其他同事的工作。24. 答：目光接触可以表达自信、真诚和善意。缺乏直接的目光接触，特别是在两个人之间进行交流 时，可能会让对方感到不舒服，感到给冒犯，或者感觉说话人不够真诚，甚至有欺骗性。25. 答：什么日期和时间对大多数人来说是方便的？哪些人是必须参会的主要人员？哪些人是必须参 会的非主要人员？能否预定到会场及会场设施？会场需要