PMBOK指南(第5版)第十章习题

1、1. You are working hard to be an excellent project manager. But you found that you have atendency to come up with a decision on you own judgment. If you wish to approach an issueby standing in others shoes, what should you do?A. Empathic listening skillsB. Speaking skillsC. Presentation skillsD. Act

2、ive listening skills1. 你在努力成为一个优秀PM，你发现自己习惯直接下结论。你想多从别人角度看问题，应该发展哪项技能？A. 换位的倾听技巧B. 演说技巧C. 演示技巧D. 积极倾听技巧2The MOST likely result of communication blockers is that:A. the project is delayed.B. trust level is enhanced.C. conflict occurs.D. senior management is displeased.2. 沟通出现障碍时最可能的结果是：A 项目被延迟B 增强了信任

3、C 出现冲突D 高级管理层很生气3. What is one of the most important skills a project manager can have?A. Negotiation skillsB. Influencing skillsC. Communication skillsD. Problem-solving skills3. 项目经理应该具备的最重要的技能是下列哪一种技能？A 谈判B 影响C 沟通D 解决问题4How much of Project Manager's time is spent on Communication?A. 50 %B. 90

4、%C. 30 %D. 40 % -60 %4. 项目经理花在沟通上的时间占多少?A50%B. 90%C30%D40%一60%5Projects, by their nature, requires that:A Communications be limited to facts regarding the product, schedule, quality, and costB Communications be closely controlled so that competing project managers will not get anunfair advantageC Th

5、e project manager be the focal point of communications between the customer, topmanagement, line managers, and project personnelD All project reports are shared externally and internally5. 项目的特性要求:A沟通局限于有关产品、进度、质量和成本的事实B应当严格控制沟通，以便不让竞争的项目经理得到不公正的优势C项目经理是客户、高级管理层、职能经理和项目成员之间沟通的焦点D所有项目报告部要在内部和外部共享6Whe

6、n a project manager is engaged in negotiations, non-verbal communication skills are of:A. little importance.B. major importance.C. importance only when cost and schedule objectives are involved.D. importance only to ensure you win the negotiation.6. 当一位项目经理在谈判时，非口头沟通技巧：A不怎么重要B很重要C只有当谈判中包括成本和进度目标时才重要

7、D只有当确定你赢得谈判胜利时才重要7Filtering is a concept that occurs when:A a technique used in conjunction with a project communication planB the supervisor performs verification and documentation of the results of acommunications messageC a large portion of the message was lost in upward or downward communication

8、s betweena subordinate and supervisorD A and B7. 过滤是何时发生的一个概念:A是和项目沟通计划一起使用的一个技术B当监督人对一个沟通讯息的结果进行核实和归档时C在下级与上级之间的向上或向下沟通中，丢失了讯息的大部分DA 和B8 A team member violated the ground rule the first time. What type of communicationmethod will the project manager use with the team member?A. Formal verbal.B. Form

9、al written.C. Hallway discussion.D. Informal written.8. 一个团队成员第一次违反了基本规则。项目经理对他应该采用什么类型的沟通方法？A. 正式口头B. 正式书面C. 走廊交谈D. 非正式书面9A team member violated the ground rule the second time. What type of communicationmethod will the project manager use with the team member?A. Informal verbal.B. Formal written.C

10、. Hallway discussion.D. Informal written.9. 一个团队成员第二次违反了基本规则。项目经理对他应该采用什么类型的沟通方法？A. 非正式口头B. 正式书面C. 走廊交谈D. 非正式书面10Which of the following is true regarding communication within a project environment?A The project manager must assume the primary burden of responsibility to ensure thatmessages sent have

11、 been received.B Effective meetings, a war room, and a tight matrix promote effective communicationC If a project consists of 12 people, 48 potential channels of communication exist.D Most project managers spend 30 percent of their working hours engaged incommunication.10. 在项目环境下，下列有关沟通的论述哪一个是正确的:A项

12、目经理必须承担主要责任，以确保发出的讯息已经收到B有效的会议、"作战室"和紧密型矩阵可以促进有效的沟通C如果一个项目由12 人组成，则存在42 个潜在的沟通渠道D大多数项目经理花费30%的工作时间用于沟通11Under a seller agreement, formal, written correspondence with the seller is required when:A. change to the project is issued.B. meeting with the sellers management is held.C. seller is a

13、sked for supporting information.D. there is a follow up to a conversation.11. 根据提供商的协议，正式的，与提供商之间书面信件沟通在何时被要求？A 项目的变更被发布B 会见提供商的管理层时C 提供商要求支持信息时D 深入沟通时12Formal, written correspondence with the customer is required when:A. defects are detectedB. the customer requests additional work not covered under

14、 contractC. The project has a schedule slippageD. the project has cost overruns12. 在下列哪种情况下需要与客户进行正式的书面通信A检查出了缺陷B客户要求合同没有包括的额外工作C项目进度拖延D项目有成本超支13The reengineering project started in an organization of 5,000 employees. The projectteam is composed of each representative from each organization. The bes

15、t way to identifyand satisfy project information needs of stakeholders isA. Communication management PlanB. Communication and Responsibility MatrixC. Staffing and resource management PlanD. OBS13. 在一个有5000 名雇员的组织中开始进行一个重组项目。项目队伍由每个组织单位中一名代表组成。识别和满足利害关系者对项目信息需求的最好方式是:A沟通管理计划B沟通和责任矩阵C人员分配和资源管理计划D组织分解结

16、构(OBS)14Extensive use of _ communication is most likely to aid in solving complex problems.A. verbalB. writtenC. formalD. non-verbal14. 广泛使用（ ）沟通很可能有助于解决复杂问题。A口头B书面C正式D非口头的15The project has a problem with personnel performance. This is best handled through:A. Formal written communicationB. Formal ve

17、rbal communicationC. Informal written communicationD. Informal verbal communication15. 项目人员表现存在问题、这种问题最好通过下列哪种方法解决，A正式的书面沟通B正式的口头沟通C非正式书面沟通D非正式口头沟通16 In person-to-person communication, messages are sent on verbal levels and nonverballevelssimultaneously. As a general rule, what percentage of the mes

18、sage actually is sent throughnonverbal cues?A. 5%-15%B. 20%-30%C. 40 %-50 %D. Greater than50%16. 在人对人的沟通中，讯息同时通过口头和非口头传送作为一个一般规则，通过非口头暗示传送的讯息占多少百分比:A5%15%B20%30%C40%50%D高于50%17Communication under a contract should tend toward:A. Formal written communicationB. Formal verbal communicationC. Informal w

19、ritten communicationD. Informal verbal communication17. 按合同进行的沟通应当趋向于:A正式的书面沟通B正式的口头沟通C非正式书面沟通D非正式口头沟通18. Feedback is:A. Acknowledgement that a message was received.B. Agreement with the message.C. Always received.D. An inefficient waste of time.18. 反馈是：A. 确认信息被接收B. 同意该信息C. 总能被接收到D. 无效的并且浪费时间19The c

20、ritical element in a project's communication system is the:A. progress reportB. project directiveC. project managerD. customer19. 项目沟通系统中的关健要素是:A进展报告B项目指示C项目经理D客户20. Stacy needs to develop a Communications Management Plan for her project. Which of thefollowing is a tool or technique that will he

21、lp her with that task?A. Communications Management PlanB. Communications Requirements AnalysisC. Project Scope StatementD. Communications Skills.20. Stacy 需要为她的项目制定沟通管理计划。下面哪个工具或技术会对她的工作有帮助？A. 沟通管理计划B. 沟通需求分析C. 项目范围说明书D. 沟通技能21. Up and down the organization and with peers are what dimensions of comm

22、unication?A. Internal and external.B. Vertical and horizontal.C. Internal and Intra-team.D. Global and local.21. 组织上下级和同级之间沟通属于哪种沟通？A. 内部和外部的B. 垂直的和水平的C. 团队内部的和团队间的D. 全局的和局部的22.International activities and diverse stakeholders are a part of more projects than ever.Because the objectives of time, cos

23、t, and performance may be interpreted differently for thesetypes of projects, kickoff meetings (even those conducted electronically) are especiallyimportant. All the following are objectives of the kickoff meeting exceptA. Establishing working relationships and standard formats for global communicat

24、ionB. Reviewing project plansC. Establishing individual and group responsibilities and accountabilitiesD. Discussing specific legal issues regarding the contract22.现在的项目比以往的项目牵扯到更多的国际合作和形形色色的干系人。因此，如果没有在项目进行之前统一大家的理解， 那么对项目的时间、成本和业绩方面的目标可能会出现各种各样的解释，所以项目动员大会是非常重要的(即使是通过多媒体的形式召开的动员大会也是具有重要的意义)。下列各项中，

25、 哪一项不属于动员大会的目标?A. 确立项目各部分的沟通关系和标准形式B. 审阅项目计划C. 确定个人和小组的责任和义务D. 讨论与合同有关的、具体的法律问题23. To a project manager, what is disadvantage of progress reports over watching what isgoing on in a project asking questions, and assisting team members?A. Progress reports, include information from all the team.B. Prog

26、ress reports include information from stakeholders.C. Progress reports generally show problems after they have occurred.D. Progress reports supply information about trends.23. 对于项目经理而言，阅读进展报告同实地观察项目情况、询问问题并协助团队成员的工作相比，有什么不利之处？A进展报告包含所有团队成员提供的信息。B进展报告含干系人提供的信息。C进展报告一般在事发后显示发生的问题。D. 进展报告提供趋势方面的信息。24Al

27、l the following are examples of informal written communication exceptA. Engineers' notesB. E-mail messagesC. The project management planD. A and B24.下列各项哪一项不是非正式书面沟通的例子;A工程师的笔记B电子邮件信息C项目管理计划DA 和B25.The current update to the schedule performance report shows no schedule variance. Basedupon this r

28、eport, you tell the client than the project is on time. However, your team membersknow that you just missed a major milestone and the project will not meet is startup date. Thisis an indication of poor:A. Team trustB. Scope management planningC. Plan communicationsD. Schedule planning25. 最新绩效报告显示某项目

29、无进度偏差,基于该报告,你告诉客户该项目按时运行,然而团队成员很清楚：项目刚刚错过一个主要的里程碑，不可能按期启动。这表明欠缺：A. 团队信任B. 范围管理规划C. 规划沟通D. 进度规划26. A boss called a project manager and asked for a new report. As the project manageranalyzed the information needs,he did not think that the boss needed such information. Whatshall the project manager do?

30、A. Find the most effective way to provide the requested information.B. Such a request may be rejected if the information value is low.C. Request additional resources and cost necessary for additional information.D. Have a team meeting in order to understand the background of the bosss request.26.老板打

31、电话给项目经理索要一份新的报告。项目经理分析了他的信息需求以后，认为老板不需要这样的信息。项目经理应该怎么做？A. 找到最有效的方法，提交老板所需要的信息B. 如果信息价值很低，这样的请求可以拒绝C. 申请额外的资源和成本，为老板编制额外的信息D. 召开团队会议来了解老板所要求的信息背景27. Ed needs to compress his project timeline, so he increases his team size to add resourcesto some critical path activities. What else must change?A. WBSB

32、. Communications Management PlanC. Project CharterD. Crashing the project.27. 爱德华需要压缩他的项目进度，因而他扩大他的团队，为关键路径活动增加资源。除此之外，还需要修改？A. WBSB.沟通管理计划C. 项目章程D. 赶工28. As the leader of a project team, the project manager may be required to assess thecompetencies of his or her team members. Occasionally, some wea

33、knesses or areas forimprovement will be identified. The project manager should:A. Communicate those weaknesses and establish a performance improvement program.B. Remove any team members who have demonstrated weaknesses in critical knowledgeareas.C. Hire additional resources to compensate for weak ar

34、eas.D. Wait for the team member to fail in an assignment to justify termination.28. 作为一个项目团队的领导，项目经理需要评估团队成员的能力，有时，发现一些需要改善的弱点，项目经理应该：A. 就弱点沟通并建立绩效改善计划B. 剔除那些在关键知识领域有弱点的成员C. 雇用额外的资源以补偿薄弱环节D. 等待团队成员在任务中失败以便有理由终止雇用29 You have decided to organize a study group of other project managers in yourorganizat

35、ion to help prepare for the PMP exam. Everyone is highly motivated to earn thecredential because the CEO has decided to pay a $5,000 bonus to each person who becomescertified. What type of communication are you employing in your efforts to organize thisgroup?A HorizontalB VerticalC FormalA External2

36、9. 你决定要在公司中组建一个PMP 考试的学习小组， 邀请公司内部其他的项目经理一起参加， 以此帮助大家更好地准备这次考试。由于公司总经理已经决定要奖励每个通过考试的人5000 美元， 所以每个人都有了很强的动力要通过考试。那么， 在组织这个学习小组的过程中你要采用什么类型的沟通方式呢?A 水平型B 垂直型C 正式型D 外部型30. You are managing a project to develop nutritional soda for the “under 20” market. Youhave recently heard that the client calls your

37、 progress reports the “Code of Crap” because theyseem to be written in a foreign language and incomprehensible. This situation could have beenavoided by-A. Informing the client at the start of the project of the types of reports they willreceiveB. Using risk management techniques to identify client

38、reportsC. Hiring an expert report writer to prepare standard reportsD. Develop a communication plan30. 你管理一个面向20 岁以下市场的营养饮料的开发项目，你最近听说客户把你的进展报告称为“天书”，难以理解。这种情况可以通过什么来避免：A. 在项目开始的时候告诉客户他们将收到的报告类型B. 使用风险管理技巧来识别客户报告C. 雇佣专家来撰写标准报告D. 制定一个沟通计划31. Which of the following is most appropriate for face-to-face

39、 communication?A. Providing a permanent record of key project decisionsB. Addressing negative behavior of one of your project team membersC. Encouraging creative thinking of project team membersD. Asking information questions of key project stakeholders31. 有很多沟通的方法，下列哪种情况适合“面对面”的沟通？A. 提供一个关键项目决策的永久记

40、录时B. 针对一个团队成员的负面行为时C. 鼓励团队成员的创新思维时D. 询问关键干系人信息时32. A project has several teams. Team A has repeatedly missed several deadlines in the past.This has caused Team B to have to crash the critical path several times. As the project leaderfor Team B,you should_A. Meet project manager aloneB. Meet leader o

41、f team AC. Meet sponsorD. Meet project manager and leader of Team A32一个项目由几个团队组成，小组A 在过去曾多次在最后期限前没有完成任务，这导致小组B 好几次不得不对关键路径赶工。作为B 组项目领导, 你应该_A. 单独会见项目经理B. 会见小组A 的领导C. 会见发起人D. 会见项目经理和小组A 的领导33. You have a project team consisting of people from four countries. The project is veryimportant to the compan

42、y and the project manager is concerned about its success. The lengthof the project schedule is acceptable. What type of communication methods should you use?A. Informal verbalB. Formal writtenC. Formal verbalD. Informal written33. 你的项目团队来自四个不同的国家。项目对于公司非常重要，项目的工期是可以接受的。在选择沟通方法上，你应该使用：A. 非正式口头B. 正式书面

43、C. 正式口头D. 非正式书面34Barriers can influence communication when sending or receiving information. Which ofthe following is NOT a barrier?A. PrejudicesB. Attitudes and emotionsC. Personalities and interestsD. Feedback34. 当发送或接收信息时，沟通障碍可以能会影响沟通效果。下面哪项不属于沟通障碍？A. 偏见B. 态度和情绪C. 人身攻击与兴趣D. 反馈35. The project stat

44、us meeting is not going well. Everyone is talking at the same time, thereare people who are not participating and many topics are being discussed at random. Which ofthe following rules for effective meetings is not being adhered to?A. Courtesy and consideration of each otherB. Schedule meetings in a

45、dvanceC. Have a purpose for the meetingD. Create and publish an agenda35. 项目状态会议进展不顺，每个人都在讲话，有人不参与会议，许多议题随机讨论。下列哪个是有效会议规则而未被遵守？A. 相互谦恭和体谅B. 提前制定会议日程C. 有明确的开会目的D. 制定公布会议议程36. Your project is well into the execution phase and remains on time, on budget and onspecification. This morning, your project s

46、ponsor called to express concern about the project.Based on the schedule baseline, the project should be nearing implementation, but the sponsordoes not know the current status of the project. You remind the sponsor that your teamproduces a detailed status report weekly and distributes it via e-mail

47、. The sponsor indicatesthat e-mil is too impersonal and verbal updates are preferred. This situation suggests problemswith which of the following project management processes?A. Plan communications managementB. Management communicationsC. Control communicationsD. Stakeholder management36.项目顺利进入到执行阶段

48、，按时、在预算内并符合规范。今天早上，项目出资人来电话表示担心。基于进度基准，该项目接近执行阶段，但该出资人不清楚项目目前状态。你提醒他你们团队每周出一份详细的项目状态报告并通过电子邮件发送。该出资人表示电子邮件太没人情味而喜欢口头确认。这一现象说明下列哪个管理过程出了问题？A. 规划沟通管理B. 管理沟通C. 控制沟通D. 利害关系都管理37. A project manager has just been assigned a team that comes for many countries includingBrazil, China, the US and Britain. Wha

49、t is her BEST tool for success?A. The Responsibility Assignment Matrix(RAM)B. The teleconferenceC. Team communication with the WBSD. Communication and well developed people skills37. 一名项目经理刚刚负责一个团队，该团队成员来自包括巴西、中国、美国和英国在内的许多国家。以下哪项是她取得成功的最佳工具？A. 职责分配矩阵B. 远程电话会议C. 团队信息沟通工作分解结构D. 沟通和良好有人际关系技巧38A projec

50、t team was composed of 5 member .five more members additionally joined to thisteam. what are the communication channels added?A. 6B. 35C. 2timesD. 2038.项目团队原来有5 个成员。现在新增加5 个。沟通渠道增加了多少？A. 6 条B. 35 条C. 2 倍D. 20 条39You prepared an integrated project plan and a project schedule. You submitted it to thes

51、teering committee, and it was approved. Key stakeholders accepted the plan. It is time todistribute it. Both the project plan and schedule should be distributed toA All stakeholders in the performing organizationB All project stakeholdersC Project team members and the' project sponsorD People no

52、ted in the communications management plan39.你在准备一个综合项目计划和一个项目时间表。你将它们提交给筹划指导委员会，并得到了批准。有关各方也接受了计划。现在是分发这些计划的时候了。项目计划和时间表应该分发给:A 组织中执行项目的所有有关各方B 项目所有的干系人C 项目小组成员和项目发起人D 在沟通管理计划中指明的人40. A project team has members in 4 different locations with varying information systems.The project manager works with

53、the project team. To determine how project information willbe distributed, these methods are detailed in which document?A. Overall project planB. Activity definitionC. Communication management planD. Staffing management plan40. 项目团队成员工作在具有不同信息系统的四个地方，项目经理与这些成员一起工作，要想确定如何发布项目信息，下列哪个文件中详细描述了信息发布方法？A. 项目总体计划B. 活动定义C. 沟通管理计划D. 员工管理计划41. A project loses a contractor in the middle of a