旅游英语考试问答题

1、Case Analysis1. Suppose a foreign tourist would like to buy a piece of precious jade ware from a tourist designated shop, but it is a pity that the shop is out of stock. The guest wants to leave some money and entrust the guide to buy one and then consign it to his country. What should the guide do?

2、Solutiona. If the guide doesnt want to do that, refuse politely.b. If the guide feel obliged to help, then he should ask the tourist to leave a note which indicates the exact order and the amount of money left for purchase and postage (shipping)c. Buy the goods and then post it to the touristd. Send

3、 the invoice of the goods, the postage bill and the consigning charge voucher to the guest. The guide shall also keep a copy of all the documentse. Report this to the tour company.1. 假设一个外国游客想买一块珍贵的玉制品从旅游指定商店,但遗憾的是商店脱销了。客人想要留一些钱,买一个委托指南,然后交付它到他的国家。导游应该怎么做?解决方案a。如果导游不想做,礼貌地拒绝。b。如果导游觉得有义务帮助,那么他应该问游客离开

4、一个注意显示的顺序和数量的钱去购买,邮费(海运)c。买货物,然后发布到他们的旅游d。发送发票的商品,邮费比尔和委托费用凭证给客人。该指南还应保持所有文档的副本e。这事报告给旅游公司。2. 为了避免接团时发生误接、漏接和空接，地陪在阅读接待计划时应注意哪些问题？答：(1)国内组团社联络人和全陪的姓名及电话号码; (2)旅游团成员的人数、性别、姓名和职位; (3)团队抵达本地时所乘的交通工具的班次、时间和接站地点; (4)接待入境团时还要了解客源地组团社和领队的名称、旅行团的外语名称或代号、游客的国籍、语言和宗教信仰以及旅行团的入(出)境地点等。2、what are the main points

5、 that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?（1）The name and telephone numb

6、er of the tour operator of the domestic tour organizer travel service.（2）The number of people in the group and the name ,sex and occupation of the tourists.（3）The arrival time and place of the plane or train that the group is going to take.（4）For an inbound tourist group ,he must also know the name

7、of the overseas tour organizer travel service，the foreign language name or code of the group ,the name of the tour escort ,the language ,nationality and religious belief of the tourists and the entry and exit cities of the group. 3、接待入境团的地陪在机场或车站接团时，应如何确认某一团队是否是自己应接的团？答：(1)应问清该团来自哪个国家(地区)、客源地祖团社和国内组

8、团社的名称、领队和全陪的姓名等;(2)如该团没有领队和全陪，地陪应与该团成员核对团名、团号、国别及游客人数、姓名并核实其主要行程。3、How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet ? (1)The local guide must ask the tourists what country they come from and inquire of them about the names of their

9、 tour escort and their national guide，the name of the travel service in their own country and the name of the tour agency in China (2)If the group has neither escort nor national guide，he must inquire of the tourists their nationality，the name or code of the group，and the number of people and the ma

10、in itinerary of the group. 4、在游客入住酒店后，地陪应如何保持与旅行团的联系？答：地陪要掌握领队、全陪和团员的房间号，并将与自己联系的方法如房间号、电话号码等告诉全陪和领队，以便有事时尽快联系。4、How can the local guide keep in touch with the tourists after the group has checked in at the hotel? The local guide must write down the room number of the group，especially those of the t

11、our escort and the national guide. He also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.5、游客下车参观景点前，地陪应交代什么？答：地陪要讲清并提醒游客记住旅行车的型号、颜色、标志、车号，以及停车地点、开车的时间等。5、what should the local guide remind the tourists to do wh

12、en they are going to leave the bus for sightseeing?On this occasion the local guide should advise the tourists to remember the model，color，number and special sign of tour bus. He should also tell them where the bus will be parking and what time they will be leaving for the next destination. 6、导游人员应如

13、何预防游客走失？(1)导游人员要提醒游客：记住地接社名称、车号、酒店名称，团队行进时不要离团太远，在外逗留或自行外出时回酒店不要太晚。(2)在参观游览过程中，经常向游客预报行程并讲清用餐时间、地点，游览线路，集合时间、地点以及停车地点。(3)时刻与游客在一起，经常清点人数。(4)地陪、全陪、领队密切配合;地陪在前领路，全陪领队做好断后工作。(5)地陪要以精彩的讲解吸引游客。6、How can the tour guide ensure that the tourists will not get lost?(1) The local guide must request that the to

14、urists should bear in mind the names of the local travel service and the hotel and the number the tour bus，that they must not wander too far away from the group while its moving on，and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of th

15、e hotel by themselves. (2)During the sightseeing tour, the local guide should often announce the itinerary of the day so as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.(3)The

16、 tour guide should stay together with the tourists all the time and frequently count the number of people in the group.(4)The local guide, the national guide and the tour escort must closely cooperate in their work. While the local guide leads the way for the group, the national guide and the tour e

17、scort should bring up the rear.(5)The local guide's explanatory speeches must be interesting enough to attract the tourists' attention so that they would not wander away from the group. 7、全陪在旅行团的旅游活动中充当什么角色？承担什么责任？答：全陪是组团社的代表，应自始至终参与旅游团队的全程活动，负责旅行团行程中各环节的衔接，监督接待计划的实施，协调领队、地陪、司机等接待人员之间的关系。7.

18、What role does the national guide play in the group and what are his responsibilities?The national guide is the representative of the tour organizer travel service .He must join the group throughout journey and take part in all its activities ,His duty is make the whole trip of group well connected

19、between destination cities along the route of the journey ,to supervise the service of the local travel companies to ensure that the set itinerary for the group will be carried into effect ,and to coordinate and harmonize the relations between the tour escort ,the local guide and the driver.8、在带团的全过

20、程中，导游人员与游客之间应保持怎样的人际关系？（1）导游人员要记住自己是主任。要有主任热情好客的态度，要有主人的度量，对游客礼让三分。（2）导游人员不要与游客过分亲近，不介入旅行团内部的矛盾和纠纷，不在游客之间搬弄是非，对待游客要一视同仁，不厚此薄彼。8、What kind of relationship should be maintained between the tour guide and the tourists ?(1)The tour guide must bear in mind that he is the host and must behave as such .He

21、should have the manner of being hospitable, courteous and thoughtful towards the guests.(2)But, the tour guide must not keep much too close a relation with the tourists. He should treat people equally and must not favor one and be prejudiced against the other. He must never tell tales among the tour

22、ists, nor must he get involved in the disputes between them.9、地陪上团前应准备好那些物品？ 上团前，按人数领取导游图、门票、用餐结算单和费用，带好接待计划、导游证IC卡、本社社牌、导游旗、接站牌等必备物品。9、What articles should the local guide get ready for conducting a tourist group ? Before setting out to meet the group, the local guide should get the following thing

23、s ready for use in conducting the group: adequate copies of tourist maps or brochures and admission tickets according to the number of people in the group, vouchers or cash for meals or other expenses, tour plan of the group, tour guides identity certificate, sign board and flag of his travel servic

24、e and so on.10 . A guest loses his baggage on the way to China. What should the guide do? 1. Firstly, the guide should lead the guest to the lostandfound office to register the lost property. 2. Before the baggage is found, the guide should help the guest buy the necessities. 3. If the baggage is no

25、t found before the tour group leave for the next stop, the guide should help the guest tell the airline company about the name of the reception travel agency, the itinerary of the whole journey, the name of the hotel in every site and the phone number. 4. If the loss is confirmed, the guest claims f

26、or compensation to the airline company.10.客人失去他的行李在中国。导游应该怎么做? 1。首先,导游应该带领客人去失物招领处登记失去的财产。 2。行李是发现之前,导游应该帮助客人购买必需品。 3。如果行李不是发现在旅游团前往下一站,导游应该帮助客人告诉航空公司的名称接待旅行社行程的整个旅程,宾馆的名字在每个网站和电话号码。4。如果损失是确认,客人索赔的航空公司。11 If a fire breaks out in the hotel where the tourists are stay, how should the guide lead the to

27、urists save themselves? 1. If the body were caught fire, they could roll on the ground or strike the fire with heavy clothes.2. While going through the thick smoke, they must cover the body, mouth and nose with wet clothes and crawl along the walls.3.If they cant escape, block the cracks with wet cl

28、othes or bed clothes and pour water to reduce the temperature while waiting for the rescue, and wave high-colored clothes to ask fireman for help.11如果火灾发生在酒店的游客留下,应该如何引导引导游客自救? 1。如果身上着火,他们可以在地上滚动或罢工火与沉重的衣服。 2。虽然经历了浓烟,他们必须覆盖身体,嘴巴和鼻子用湿衣服,爬在墙上。 3。如果他们不能逃脱,阻止裂纹的湿衣服或床上用品和倒水来降低温度,等待救援,和波色彩强烈的衣服问消防队员帮忙。12

29、If a tourist is suffering from airsickness, what should the guide do? 1. Tell the tourist to tighten his trouser-belt to reduce the vibration of the interior organs.2. Tell him to take some medicine if possible. The guide shouldnt provide medicine to the tourists. 3. After the sickness is controlled

30、, tell guests not drink wine or eat too much before set off, and prepare some medicine for airsickness in advance. 4. Discuss with the TL, try her best to let him to sit in the front or middle part of the car.12如果旅游正遭受晕机,什么应该做导游吗? 1。告诉游客收紧他的裤子的皮带来减少振动的内部器官。 2。告诉他如果可能的话带一些药。导游不应该向游客提供药物。 3。疾病控制后,告诉客人

31、不喝酒或吃太多之前,准备好出发提前一些晕机药。 4。讨论与TL,尽力让他坐在前面或中间部分的汽车。13 tourists suffer from vomit and having loose bowels, and even some tourists suffer from fever, whats the quality of the sickness? How to deal with it? How to prevent? Quality: food poisoning. Treatment: 1. immediately tell the guests to vomit up the

32、 poisonous food what they have eaten and drink more water.2. Immediately send the tourists to the near hospital and ask the doctors to write the diagnosis report.3. Report it to the travel agency and ask the restaurant to take responsibility for it Precaution: 1. Take the tourists to the designated

33、restaurant 2. Remind them not to eat food sold by the street vendors 3. If the tourists find the food is not hygienic, change it immediately 13 游客遭受呕吐、腹泻,甚至一些游客患有发热、什么质量的疾病?如何处理它?如何预防?答:质量:食物中毒。治疗:1。立即告诉客人吐了有毒食品他们吃和喝更多的水。2。立即发送游客到附近的医院,问医生写诊断报告。3。报告旅行社,问餐厅为此负责预防措施:1。带游客到指定的餐厅2。提醒他们不要吃食物卖的街头小贩3。如果旅游者

34、找到食物不卫生,改变它立即14what should the guide do when a tourist faints from sunstroke? 1. Ask for help within the group. If there is no doctors, move the tourist to a shady and cool place with the help of other people. 2. Laid the patient on the floor, undo the clothes and waistband to make him feel comforta

35、ble. 3. Ask the tourists to provide some drugs to the patient or the guest, who has medical knowledge to press the patients philtrum, make him come to himself. Then, send him to the hospital quickly.14.什么应该做一个旅游指南中暑晕倒了? 1。请求帮助组内。如果没有医生,将旅游到阴凉处的帮助别人。 2。把病人放在地板上,解开衣服,腰带让他感觉很舒服。 3。要求游客提供一些药物给病人或客人,谁有医学

36、知识按病人的人中,让他来自己。然后,送他去医院很快。15.A tourist loses his ID card. But the tour group will take a plane to leave, In this case, what should the guide do? 1. Go to the travel agency and ask for a loss certificate 2. The tourist bring the loss certificate to the local police office to report the loss of the ID

37、 card 3. After the loss is confirmed, the police will give him an ID certificate 4. The inspection department of the airport will allow him to pass after the checking the certificate 15.一个旅游失去他的身份证。但旅行团将乘飞机离开,在这种情况下,应该做什么导游吗? 1。去旅行社问损失证书 2。旅游带来的损失证明向当地警察办公室的挂失的身份证 3。确认损失后,警察就会给他一个ID证书 4。检查部门的机场将让他通过

38、检查证书之后16. When the visitor orally sue against guide, how to handle (1)Listen attentively. no matter there is proper reason or not ,guide dont plea immediately (2)To survey and verify. The guide should report the problem to the agent and related tourism department immediately, and make survey serious

39、ly(3)Properly deal with the problem. having verified the reason, the guide should apologize to the prosecutor objectively(4)Continue to service. after handling ,the guide should thank the visitor and go on offering warm and considerate service16. 客人口头起诉反对指南,如何处理(1)仔细聆听。无论有适当的理由,不要恳求立即指导(2)调查和验证。导游应该

40、报告问题到代理和相关旅游部门立即,认真调查(3)妥善处理这个问题。在验证了原因,导游应该道歉,检察官客观(4)继续服务。处理后,导游应该感谢客人和继续提供温暖和体贴的服务17 If one of the group members refuses to share a double room with his or her roommate and asks for a single room, what should the local guide do?如果组的成员之一拒绝与他或她的室友分享一间双人房和单人房，询问当地导游应该做些什么吗？(1) If the guest room and

41、because tourists fight or different living habits and want to stay single, tour guides should be mediation or in internal restructuring;(2) if mediation does not resolve, if you have chosen the hotel can get tourists into a single room, but guides to have a request and rates by the tourists themselv

42、es (usually people who put living room who paid the price).（1）如果这个客人是因为与同房间旅游者闹矛盾或生活习惯不同而想要住单间，导游人员应该调解或在内部调整；（2）如果调解不能解决，酒店如果有空房，可以帮游客换成单人房；但是导游要有一个要求，房费由旅游者自理（一般是谁提出住单间谁付房费）。18 What should a guide do if the hotel has sold the reserved rooms to other tourists, or the reserved double rooms are chang

43、ed to triple rooms, and no double rooms are as ail able?指南如果酒店已售出保留的房间到其他游客，或保留的双人房将更改为三人间，和困扰能是没有双人房，应该怎么做?(1) three-person rooms available to guests, while no reduction in beds, but are actually lower than the tourist double room standards set forth in the agreement, inbound tour operators should

44、be responsible for replacement.(2) Could be considered near the hotel.(3) If you do have difficulties, should explain to the visitors, and balance compensation.(4) Persuade guests and giving material compensation (such as extra drinks, meals and souvenirs) and spiritual compensation (providing more

45、quality services).（1）向客人提供的三人房，虽然床位没有减少，但实际是低于旅游协议中规定的双人房标准，地接社应负责予以调换。（2）可以考虑临近酒店。（3）如确有困难，应该向游客解释，并给予差额补偿。（4）劝服客人入住，并在事后给予物质补偿（如加酒水、加菜、送纪念品）和精神补偿（提供更为优质的服务）。19 What should a local guide introduce to a tour group on the way to a tourist attraction?当地的导游应该介绍什么给一个旅行团去旅游景点的路上的？ When the group is on th

46、e way to the tourist resort for sight-seeing, the local guide should 1 Announce to the tourists the sight-seeing program of the day;2 Take occasion to make the tourists acquainted with the sights passed by; and 3 Give them a general description of the place they are going to visit.（1）重述当日的活动的安排；(2)做

47、好沿途风光导游；（3）扼要介绍景点的情况。20 Whats the difference between on-the way introduction and introductions of scenic spots? 途中介绍和在风景名胜区的介绍之间的区别是什么？(1) On-the way introduction is explain the concise, lively rhythm of language, clarity; the scenery choices, by ear.(2) Introductions of scenic spots are explaining

48、the content and simplified the appropriate, should include the attractions of historical background, characteristics, status, value, and so on. Explain the language should be vivid, full of expressive power.(1）讲解的内容简明扼要，语言节奏明快、清晰；景物取舍得当，随机应变。（2）讲解内容繁简适当，应包括该景点的历史背景、特色、地位、价值等方面。 讲解的语言应生动，富有表达力。21. On

49、 a tour without compliance with the requirements in terms of professional image?Answer: (1) clothing to meet the tour guide's identity;(2) clothing to be clean, neat, graceful, natural, wearing jewelry to moderate, not too much make-up;(3) when on tour guides, tour guide must wear IC card.21地陪上团

50、时在职业形象方面要符合什么要求？ 答：（1）衣服要符合导游人员的身份； （2）衣着要简洁、整齐、大方、自然、佩戴首饰要适度，不浓妆艳抹； （3）导游人员上团时，必须佩戴导游IC卡。22. Tour a guest in a heart attack, to be should do?(1) if it is established that a heart attack, family pharmacy for patients, to alleviate the condition(2) call an ambulance immediately, or send the patient t

51、o the nearest hospital;(3) inform the travel agencies to assist(4) when the hospital, tour guides should require presence of relatives of patients(5) to be good the rest of the team should be organized tourist activities22旅行团中有一个客人心脏病发作，地陪应如何处理？ （1）若证实是心脏病发作，家人应该有备用药品让病人服用，以舒缓病情 （2）马上叫救护车，或送病人到最近的医院

52、； （3）通知旅行社派人协助 （4）医院抢救时，导游人员应要求病人亲属在场 （5）地陪应安排好团队其他游客的活动23. During the tour, guests have acclimatized and illness. Tour guide what should I do?(1) persuade them to seek medical advice and rest;(2) care about his condition and arrange for their care;(3) clarifying to tourists to see a doctor at their

53、 own expense.23在旅游期间，有位客人因水土不服而患病。导游员应怎样处理？ （1）劝其及早就医并多休息；（2）关心其病情并安排生活上的照料；（3）向旅游者讲清看病费用自理；24. Tour guides should have quality?1. A solid basic knowledge of English.2. Have a higher level of listening and speaking.3. Have keen cultural consciousness. 4. Have certain pragmatic competence. 5. Rich to

54、urism and guided tours of English sentence patterns of English words.6. Observe law and discipline, love and dedication.7. Service enthusiasm, generous, Tour guides are tourists, tourists as guests, friends, relatives, tourists would like to worry tourists worry, with this realm, such as understandi

55、ng, warm and thoughtful, painstaking, for many virtues, are manifested in practical work. Such a tour would be welcomed by tourists.8. Solidify cooperation, the overall situation.导游应该具备的素质？1扎实的英语基础知识。2较高的听力和口语水平。3. 敏锐的文化意识。4. 一定的语用能力。5.丰富的旅游英语词汇和导游常用英语句型。6.遵纪守法，敬业爱岗 。7. 服务热情，大方。导游员心中有旅游者，把

56、旅游者看成客人，朋友，亲人，想旅游者所想，急旅游者所急，有了这种境界，诸如善解人意，热情周到，任劳任怨等种种美德，就会在实际工作中表现出来。这样的导游员就会受到旅游者的欢迎。8. 团结协作，顾全大局。 The Main Procedures of Pre-departure Services离岗前服务的主要程序Verify flight/ train/ ship tickets one day ahead of the departure.验证机票航班/火车/船提前一天出发的。 If any variation of the flight or departure time occu

57、rs, dont forget to relay it to related personnel who is supposed to arrange the greeting of the passengers on next destination.如果任何变化的飞行或起飞时间发生时,别忘了把它传输到相关人员应该安排问候上乘客的下一个目的地。Talk over with the group leader to determine when and how to deliver luggage. Inform passengers the precise assembling and boa

58、rding time. 讨论与组长确定何时以及如何运送行李。向旅客提供精确的装配和登机时间。Remind guests that all personal belongings must be double checked when get packed. Make sure all of their belongings must be out of the room at the time of your check-out according to the check-out instructions. Otherwise, check-out will be postponed. 提醒客人,所有个人物品必须进行双重检查当得到包装。确保他们所有的财产必须走出房间在你退房根据检测指令。否则,将被推迟退房。Assist with check-out when guests sign the check-out sheet. Remind them to bil