立体结构-文档资料

1、1 12 2Empowered, Knowledgeable EmployeesLearningOrganizationReduced OverheadInformedEmployeesEfficient, EffectiveEmployeesCollaboration toolsSelf-service applicationsUniversal Access to InformationCorporate CommunicationsStreamlined Resource ManagementAdministrationElectronic SupportJust in time lea

2、rningExpert Triage4 444.9%2.3%9.4%15.9%15.4%12.3% q : 5 5q eBiz Service & Solutions10%15%20%55%2004Web Service & Solution eBiz ConsultingSI Service & Solution Network Integration6 6q 2004 1 10,00020,000Solution(21,626)(21,626)(18,122)(18,122)(9,807)(9,807)(7,984)(7,984)(7,467)(7,467)(10,

3、266)(10,266)(14,073)(14,073)(7,810)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX( (: : ) ) 7 720022003200420052006( : )5,0005,0006,8006,8005,5005,5008,0008,0006,5006,5005,500ExtensionFront endBack end B2C / e-Community / Cyber IR B2C / e-Community / Cyber IR Web Business / e-Marketing Web Bu

4、siness / e-Marketing System (HW) / Network(LAN,WAN) System (HW) / Network(LAN,WAN) Solutions / Applications Solutions / Applications9,0009,0005,0005,0004,5004,5007,5007,500q 2004 Product8 8q IT ITIT1009080706050403020100240200160120804001431234567891011133154157147157154153171190186ITIT(:): 34.727.7

5、20.812.916.210.018.227.426.731.324.79 9 Web Agency Service DomainWeb CIWeb DesignWeb applicatione-Business ConsultingMarket Analysis1010e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer , , Order FulfillmentOrder Fulfillment e-Business e-Business Value ChainValue Chain1111qeBiz Total

6、ServiceeBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBizBuildingeBiztotal service1212PACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields : SI Development & Solutions1313 Data IntegrationEnterprise CRMeCRMData W

7、arehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfile1414SM MUSI MUNI MUR&D MUeBizeBizTotal ServiceTotal Serviceq eBiz Total ServiceeBiz Total Service1515E-MailE-MailEDMSEDMSGWGWKMSKMS2( )ERP1 ( )CRMSCME-PlanningE-Planningq Office Management System1616Customer ACustomer BCust

8、omer CSupplier A Supplier BSupplier C55%15%20%10%q eBiz Solutions & ServiceInternet AreaBSP AreaSI AreaNI Area171755%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web cons

9、ulting Web development Web managementq eBiz Solutions & ServiceWeb SI AreaSI AreaNI AreaSystem Area1818SI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Areaq SI Business Areaq SI consultingq SI development q SI managementq N/W managementq New technologyqNetwork Integration -

10、 Network Consulting - Network Integration - Network Management1919CRMForecasting, Opportunity Management,Configuration,Generation Forecasting, Customer CareSpare ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyq Solution & Service Solution &

11、Service - SI Development & SolutionsMarketingSalesServices2020Internet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutions & ServiceConsulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/ e-Infra/ e-InfraSI cons

12、ulting & managementNetwork Integration /Automation SystemIT development & management 2121e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem- , - - - Supply Chain q e-Business Perspectivee-Business Perspective2222q 2123 l 90 l : 60% ( 80 90% )l l : 40%2323q

13、2 2 () / : 100 / : 10 / ()2424StrategyContentsSolution() Ebiz q Summary- Integration Branding & Identity2525SupplierCustomereCompanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector & Solutions2626PublishInteractTransactIntegrate Customer Inf

14、ormation Access HSE Communication Customer and Technical Support Supplier Relationship Management Electronic Order to Cash Electronic Procurement Supplier Bidding & Selection Integrated Planning and Forecasting Integrated Plant Management: q e-Business _Fulfill Demand2727q e-Business Convergence

15、Industry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis : PwCeBiz Transformation2828KMSEISEDMSSolution & Service - SI Development & SolutionsGWHow convenient would it be, if we can view all the numerous information scattered on the i

16、nternet,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?SCMCRMERP2929Electronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solution & Service - Solution & Service - eagleOfficeGWe

17、agleOffice3030SI MU Business FieldsBusiness Fields : SI MU 3131 Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystem3232q Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D

18、 eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team3333Channel EnhancementValue Chain IntegrationConvergenceIndustry Transformation Win-WinWin-Win ( (: : ) ) , , : PwCqq eBusiness 3434Customers: IBMq e-Business Perspectivee-Business PerspectiveSuppliers3535BusinessSCMe-Automatio