旅客列车乘务员

1、旅客列车乘务员实用英语旅客列车乘务员实用英语列车长服务用语一、语言1 .（组织旅客乘降）面带微笑您好，请问您是几号车厢？*号车厢请向前/后走。直臂式手势。英文：Hello.Whichcoachareyouin?TheNo.*coachpleasegoahead/backward.2 .（遇有领导）"领导您好！我是*次列车长，欢迎您检查指导工作。同时双目注视领导，请您随我来，您请上车。”引导手势。英文：IamtheconductoroftheTrainNo.*.Welcomeforinspectingandguidingourwork!Thiswayplease.3 .（纠正违章）先敬

2、礼您好！请您到*处吸烟，那里容许吸烟，谢谢您的合作！”英文：hello.Wouldyoupleasesmokein*?Thankyouforyourcooperation.4 .（遇有旅客询问）您好！请问您有什么事情需要我帮忙吗？”英文：Hello.WhatcanIdoforyou?5 .（列车进站台）列车长整队并站在队伍中间位置，右手提包口中要有口号，使队伍整齐统一。二、举止1 .（站台遇领导）敬军礼。（右手五指并拢提至眉间，面带微笑，双目注视领导，时间停顿1-2秒）2 .（领导伸出握手时）配合动作：立即摘手套，迎合领导握手时用力不要过大，时间不宜过长（大约停滞3秒左右）站在靠近车厢一侧，为

3、领导引路运用直臂式手势，注意走路不时回看领导位置，调整自己的走速。走到车门口面向领导站立运用请进手势将领导引导上车。总体要求做到：面带微笑，用规范的手势用语，组织旅客乘车，妥善安排重点旅客，耐心解答旅客问讯，语言轻柔亲切，队有需要的旅客主动帮扶。重点旅客上车时（外宾，领导）亲自陪同安排。乘务员服务用语二、开车欢迎词简单（中文）：各位女士、先生晚上好！很高兴为您提供服务，欢迎您乘坐我们列车，祝各位旅途愉快！谢谢！英文：Goodeveningladiesandgentlemen.Welcometotakeourtrainandit'sourpleasuretoprovideservicef

4、oryou.Wishyouapleasanttrip!Thankyou.三、中途作业清理茶桌语言：对不起，打扰您了，我清理一下，谢谢。”英文：Excuseme.MayIdosomecleaningplease?包房旅客订餐时语言：您好，是需要定餐吗？请把需要的饭菜告诉我，我来帮您联系。”英文：Excuseme.Doyouneedthereservationservice?PleasetellmethedishesyoulikeandIwillcontactforyou.旅客餐车点餐时语言：您好，是需要用餐吗？您请坐，这是菜单，您看需要什么饭菜？”英文：Hello.Pleasetakeyours

5、eat.Hereisthemenu.Whatwouldyouliketoorder?上菜时语言：这是您点的XXXX,您点的菜齐了，您请慢用。”英文：Herearethedishesyouhaveordered.Pleaseenjoyyourself.餐后告别语言：您吃好了，您请慢走，欢迎您再次光临。”英文：Thanksforyourdrawinginandwelcometocomeagain.车内售饭语言：您好，您需要套餐吗？（如不要）对不起打扰了！”英文：Excuseme!Wouldyoulikeapackagemeal?Sorryforinterruptingyou.列车广播服务用语（一）

6、正常情况广播用语1、始发通告主要内容：欢迎词、列车运行区间介绍、担当乘务组介绍、安全卫生提示、服务项目介绍、途中运行时刻及停站介绍、祝词。范例：中文：旅客朋友你好，欢迎乘坐由*站开往*站的*次列车，*铁路局*列车段XX车队X组的同志将竭诚为您提供服务。上车后请您对号入座，并将随身携带的行李物品安置好。列车设有大件行李存放处，贵重物品请妥善保存。旅客朋友们，为了我们大家的安全，请不要携带易燃烧或爆炸的物品乘车。有吸烟的旅客请到*号吸烟车厢，并将烟蒂熄灭后放进烟盒内。带小孩的旅客，请照看好您的小孩，注意安全。为了更好地为您服务，每个座位都配有列车服务指南，请您仔细阅读。英文：Goodmorning

7、/afternoon/evening!LadiesandGentlemen:Welcomeaboardtrain*from*stationto*station!Thecrewmembersofteam*,Trainnumber*,*passengertraindepot,*RailwayAdministrationwillbesincerelyatyourservice!Youareexpectedtotakeyourseatinaccordancewiththeticketandwelldeposityourluggageanditems.Bulkyluggagestorageisavail

8、ableonthetrain.Pleaseleaveyourvaluablesunderattendance.Toensureyoursafety,pleasedonotbringinflammableorexplosivearticlesonboard.SmokingisonlyallowedinthesmokingcoachNo.*andcigarettestubshouldbeputintotheashtrayafterbeingextinguished.Pleasetakecareofyourchildren.ThetrainServiceGuidebookisavailableaty

9、ourseatforyourreference.Pleasereaditcarefully.（送餐及旅客信息采集按规定宣传）本次列车全程运行XX千米，X小时X分，中途停车站有:*请您注意收听广播到站通告。列车运行前方停车站*站，到站时间*。旅客朋友们，预祝大家旅途愉快！英文：Thetotallengthofourjourneyis*kmandwilltake*hoursand*minutestodestination,passingbythe*station,*station.Pleasebeattentivetothebroadcastforarrivalannouncements.Then

10、extstationis*.Thearrivaltimeis*.Wishyouapleasanttrip!2、中途通告用语(范例)(1)通告站名到站前：中文：旅客朋友你好，列车运行前方停车站XX车站，到达XX车站的时间是X点X分，停车X分。在XX车站下车的旅客，请您整理好行李物品，到车门口等候下车。等列车停稳后按顺序下车，(双门时：请下车的旅客携带好行李物品，等列车停稳后从X门下车)。英文：Ladiesandgentlemen,thenextstationis*andthetrainwillarriveat*,stoppingfor*minutes.Passengerstogetoffat*s

11、tation,pleasepackupyourluggage,waitbythedoorandgetoffinproperorderafterthetrain'scompletestabilization.(passengerstogetoffat*station,pleasepackupyourluggageandgetoffbythe*doorafterthetrainscompletestabilization.)开车后：中文：旅客朋友你好，欢迎乘坐本次列车，列车运行前方停车站xx站，到达xx站的时间x点x分。英文：Goodmorning/afternoon/evening!La

12、diesandGentlemen:Welcomeaboard!Thenextstationis*andthearrivaltimeis*.（2）服务通告中文：旅客朋友你好，用餐时间到了，列车将为大家提供免费（早、午、晚）餐，请您及时回到自己的座位上等候，把小桌打开准备就餐。（用餐后请将餐盒放入垃圾袋内，不要放在地板上，谢谢您的合作）如您有特殊就餐或购物需求欢迎前往*号车厢选购。英文：Ladiesandgentlemen,itstimeformeal.Thecateringserviceonthetrainisfree.Pleasewaitbyyourseatandputdownthetrayt

13、ableinfrontofyou.（Afteryourmeal,pleaseputthesnackboxintherubbishbaginsteadofonthefloor,thankyou.）YouarealsowelcomedtochooseyourfavoritefoodanddosomeshoppingincoachNo.*.3.终到站前：（范例）中文：旅客朋友你好，列车运行前方是本次列车终点站xx车站，到达xx车站的时间是x点x分，请您整理好行李物品，准备下车。感谢您一路上对我们工作的支持与协作，下次旅行再会！英文：Thenextstationistheterminusofourjo

14、urney:the*station.Thetrainwillarriveat*.Pleasepackupyourluggageandprepareforgettingoff.Thankyouforyoursupportandcooperationduringthejourney.Seeyounexttime!（二）非正常情况广播词范例：1 .广播找人中文：旅客朋友请注意，现在广播找人。从XX站上车到XX去的XXX旅客，听到广播后，请您到X号车厢去，有人找。英文：Attentionplease!Mr./Mrs./Miss/Ms.*whogotonthetrainat*stationleaving

15、for*.PleasegotocoachNo.*.Someoneiswaitingforyouthere.2 .失物招领中文：旅客朋友请注意，刚才有位旅客（乘务员）拾到XX,是哪位旅客丢失的，请到XX去认领。英文：Attentionplease!Anyonewhohaslosta*pleasegoto*forclaim.3 .认领孩子、寻找小孩中文：旅客朋友请注意，列车上有一名x岁左右的小男（女）孩与家长走散了。小孩身穿XX衣服，现在X号车厢，请孩子的家长听到广播后，到X号车厢去认领0英文：Attentionplease!Ax-year-oldboy/girlislookingforhis/h

16、erparents.Theboy/girliswearingaxandisnowincoachNo.*.Parentspleasecomeheresoon.4 .请医找药中文：旅客朋友请注意，现在列车上有位旅客得了急病（有位孕妇快要分娩了），由于列车上没有随车医务人员，哪位旅客是医务工作者，请到X号车厢协助诊断治疗（接生）。谢谢。（旅客朋友，现在列车上有位旅客生病了。经医生诊断，需要XX（药品）进行治疗，哪位旅客随身带有这种药品，请您给予支援。谢谢。）英文：LadiesandGentlemen,mayIhaveyourattentionplease?Thereisanemergencyhere

17、.（Apregnantpassengeronboardthistrainisgoingtogivebirthtoababyverysoon.）Becausethetrain'smedicalstaffisnotavailable,couldanyonewhohappenstobeamedicaldoctorpleasecometotheNo.xcoachtohelpthepatient（thebabydelivery）?Thankyouverymuch.（LadiesandGentlemen,thereisanemergencyhere.Anillpassengeronboardthi

18、strainhasbeenidentifiedbythedoctorandheneedsmedicaltreatmentwithx>medicinenow,couldanyonewhoistakingthismedicinewithyoupleaseofferhelp?Thankyouverymuch.）5 .临时停车中文：旅客朋友，列车现在是临时停车，还没有到站，请大家不要下车。英文：LadiesandGentlemen,thetrainismakingatemporarystopnowandhasnotarrivedatthestation,sopleasedon'tgeto

19、ffthetrain.6 .因故停车中文：旅客朋友请注意：由于（说明原因），有关部门正在组织抢修。列车在车站要停留x个小时左右（列车要暂时在本站停留，开车时间还没有确定）。列车停留期间，大家的吃饭、喝水等生活问题，我们会妥善安排，请旅客们放心；希望大家保管好自己的行李物品，防止丢失或被别人拿错；同时，希望旅客之间要发扬团结友爱的精神，照顾好老年人和小朋友；下车散步的旅客，要注意车站开车通告，请不要远离车厢，更不能穿越轨道或钻车底，以免发生意外。请各位旅客协助我们维持好车内秩序。英文：LadiesandGentlemen,because，thedepartmentconcernedisorgan

20、izingarushrepairnow.Thereforethetrainwillstayatthisstationforaboutxhours.（Thetrainwilltemporarilystayatthisstation,andthedeparturetimehasnotbeenfixedyet.）Duringthestayperiod,wewillprovidecateringtoyou.Everyonepleasekeepaneyeonyourbaggageincaseofbeinglostormistakenbyothers.Meanwhile,wehopeyoutakegood

21、careofeachother,especiallytheoldpeopleandchildren.Thepassengerswhogetofftrainforawalkpleasenoticethetraindepartureannouncementatthestation.Pleasedon'tleavefarawayfromthecoach,anddon'twalkacrossthetrackorgounderthetrainforfearofaccidents.Everyonepleasehelpustokeeporderintrain.7 .列车晚点中文：旅客朋友你好

22、，我是本次列车列车长，列车运行前方停车站XX车站，正点到站时间X点X分，列车现在大约晚点X小时X分。因列车晚点给您的旅行造成不便，在这里我代表铁路部门向您表示诚挚的歉意，我们工作人员将努力为您提供服务，同时，请您给予谅解。（大雾、水害、沙尘暴、线路中断、下雪、设备故障）英文：LadiesandGentlemen,welcomeonboard.I'mthechiefconductorofthetrain.Ourtrainwillarriveat>station,>andthearrivingtimeis:xbythetimetable.However,thetrainwill

23、bexhoursandxminuteslate.Onbehalfoftherailwaydepartment,Iapologizetoyoufortheinconvenienceofbeinglate.Ourtraincrewwillmakegreateffortstoprovideservicestoyouandhopeforyourunderstanding.(heavyfog,flooddisaster,sandstorm,interruptionontrack,snow,equipmentbreakdown)8 .组织赶点中文：旅客朋友你好，为了争取恢复正点，列车到站要缩短停车时间。在

24、xX站下车的旅客，请提前作好准备到车门口等候下车。下车散步和购买食品的旅客，不要远离车厢，注意开车铃声，铃响立即上车。英文：LadiesandGentlemen,ourtrainwillshortenthestoppingtimeatstationsinordertorestorepunctuality.Passengerswhogetoffthetrainatxstationpleasegetreadytowaitatthetraindoor,andwhodecidetogetoffthetrainforawalkortobuysomefoodpleasedon'tleavethec

25、oachPeaseay.payyourattentiontotheringofdeparture,andgetonthetrainassoonasthebellrings.9 .列车停运中文：旅客朋友你好，由于前方线路发生故障，列车运行到x站后要停止运行。现在向大家介绍列车停运的有关规定：(1)如您到前方终止旅行，请您到*车站(终止旅行站)办理退票手续。(2)如您愿意返回发站，可以免费送回，并在发站退还有效车票的票价；如您返回中途站要求停止旅行，退还己收车票票价与发站至停止旅行站的车票票价差额。(3)愿意在发站、停运站、返回中途站等候继续旅行的旅客，请注意车站公告，凭原票在通车10天内恢复旅行

26、。以上向大家介绍的是列车停运的有关规定。英文：LadiesandGentlemen,thereissomebreakdownonthefrontline,sothetrainwillstoprunningwhenitarrivesatxstation.Now,I'dliketointroducetoyoutherulesoftrainsuspension:(1) Ifyoudecidetocancelyourtripwhenthetrainstops,youcanreturnyourticketatthe*station(suspensionstation)andgetyourimme

27、diatefullrefund.(2) Ifyoudecidetogobacktothedeparturestation,wewillsendyoubackforfree,andrefundyourticketfareatthedeparturestation.Ifyoudecidetogobackandgetoffthetrainatamidwaystation,thepricedifferencebetweenyouroriginalticketfareandthenewticketfarechargedfromthedeparturestationtothemidwaystationwi

28、llberefundedtoyou.(3) Ifyoudecidetocontinueyourtripatthedeparturestation,thesuspensionstation,orthemidwaystationbacktothedeparturestation,pleasepayattentiontothestationannouncement.Youroriginalticketcanbeusedwithin10daysafterthetrain'sreopeningtotraffic.That'sallfortherulesoftrainsuspension.

29、10.绕道运行中文：旅客朋友你好，由于前方线路发生故障，不能通行，本次列车需要变更经由XX等站开往本次列车终点站xX车站。现在，向大家介绍列车绕道运行的有关规定：(1)到XX站下车的旅客请注意，由于列车绕道运行，前方不再经过这些车站，如您愿意等候继续旅行，请注意车站公告；如您要停止旅行，请到车站办理退票手续；如您要返回原发站，铁路将免费送回，并在原发站退还有效车票栗价。(2)到XX站的旅客，可凭原票乘坐本次列车，绕道到达原站，票价不补不退，在绕道运行中不能退票。(3)绕道运行中，旅客不能中途下车。以上向大家介绍的是列车绕道运行的有关规定。英文：LadiesandGentlemen,therei

30、ssomebreakdownonthefrontlineandthetraincannotpassthrough.Thereforeourtrainneedstochangetopassbythestationsofxtotheterminalstation0fxxNow,Idliketointroducetoyoutherulesoftraindetouring:(1) Passengerswhowouldgetoffthetrainat>station>pleasepayattention10thatthetrainwillnotgothroughthesestationsan

31、ymore.Ifyoudecidetowaitandcontinueyourtrip,pleasenoticetheannouncementatthestation.Ifyoudecidenottotravel,youcanreturnyourticketatthestation,andwewillgiveyouanimmediatefullrefund.Ifyoudecidetogobacktotheoriginaldeparturestation,wewillsendyoubackforfree,andrefundyourticketfareattheoriginaldeparturest

32、ation.(2) Passengerswhowouldgetoffthetrainatx>stationcanstillusetheoriginalticketandwillarriveatthedestinationstationafteradetour,norefundforanyoverpaymentandnosupplementalpaymentforanydeficiency.Duringthetraindetouring,theticketcannotbereturned.(3) Duringthedetouring,nooneisallowedtogetoffthetra

33、in.11.中途提示(可在列车滚动屏使用)(1)请您看管好自己的行李物品，贵重物品请随身携带。英文：Pleasekeepyourluggagewell,andtakevaluableswithyou.(2)为了您和他人的健康，请不要在列车上吸烟。英文：Forthesakeofyoursandotherpeople'shealth,pleasedon'tsrkieinthetrain.(3)本次列车是动力快速列车,运行速度比较快，您在车内行走时请注意安全。英文：Thistrainisthepowerfast-speedtrainwithfastrunningspeed,sople

34、asewatchoutwhileyouarewalkinginthetrain.(4)为保持铁路沿线的卫生，这趟新型客车的厕所采用真空集便器，这里特别要提醒大家不要把杂物扔到便器里，以保证设备的正常使用，谢谢。(根据列车设备的实际情况)英文：Vacuumtoiletisappliedinthistraininordertokeepsanitationalongtherailwayline.Pleasedon"tlitterintothetoilet,soastoensurethenormaluseoftheequipment.Thankyou.(Accordingtotheactua

35、lsituationofthetrainequipments)(5)当您出入车厢、厕所、开关车门时，请注意不要把手扶在门缝处，以防把11手挤伤。英文：Whenwalkingthroughthecoachesorenteringthetoilet,pleasepayattentionnottogetyourhandsshutinthedoorandgethurt.(6)带小孩的旅客要照看好小朋友，不要让小朋友在车厢内来回跑动或到车门口去玩。英文：Pleasetakecareofyourchildrenanddonallow'themtorunaroundinthecoachorplaya

36、tthedoor.(7)珍爱环境，举手之劳，请您将吃剩下的果皮、快餐盒放在垃圾袋内，以保持车内卫生。英文：Pleasekeepenvironmentclean,anddonotlitteranywhereoutsidetherefusebag.12列车服务情景100句（中英）i.欢迎您乘坐本次列车。（ladiesandgentlemen）Welcometoboardourtrain.2,请出示您的车票。Goodafternoon.Wouldyoupleaseshoutyourticket?3 .谢谢，请上车。Thankyou,pleasegeton.4 .请问您的车票呢？谢谢。请这边走。到了。

37、这是您的座位。Yourticket,please?Thankyou.Thisway,please.Hereitis.Thisoneisyours.5 .（在列车上）对不起，列车马上就要开车了。持站台票的人，请马上下车。谢谢。Excuseme,weareleavingrightaway.Personswithplatformticketsarerequestedtoleavethetrainatonce.Thankyou.6 .（对话）客：对不起，请问离开车还有多少时间？Execuseme,buthowlongisitdeparture,please?乘：让我看一下，女士（先生），还有5分钟。L

38、etmesee（lookathiswatch）-youhavefiveminutestospare,madam.7 .客：您好！请问列车规定在什么时候到达天津？Hello,whattimeisthetrainduetoarriveinTianjin,please?乘：天津吗？今天上午10点钟Tianjin?At10p.m.today.8 .（在站台上）女士们，先生们：开车铃响了，请大家上车，列车马上就要开车了。（Ontheplatform）ladiesandgentlemen.Thisinthefinalboardingcall.Allpassengersarerequestedtobeonb

39、oard.Wewillbeleavingimmediately.139 .厕所在车厢两头。Thetoiletisateachendofthecoach.10 .如果您有事，请随时跟我们说。Please,Donothesitatetoletmeknowifyouneedanyhelp.11 .祝您旅途愉快。Wehopeyouhaveapleasantjourney.12 .先生（女士），我能为您做点什么？IsthereanythingIcandoforyou,sir（madam）?13 .客：对不起，请问哪里可以找到列车长？Execuseme,butwherecanIfindthechiefco

40、nductor,please?14 .乘：列车长吗？通常可以在服务台找到他，让我领您去吧。请这边走。Thechiefconductor?UsullyyoucanfindhimattheServeCounter.Letmeshowyouto.Comethisway,please.15 .乘：下午好，这位先生要见您，（转向旅客）这是列车长陈先生。Goodafternoon.Thisgentlemanhascometoseeyou.ThisischiefconductorMr.Chen.16 .列车长：您好！有什么事需要我效劳吗？Howdoyoudo!IsthereanythingIcandofor

41、you?17 .您需要我帮忙吗？CanIhelpyou?18 .您有什么不舒服吗？Areyouallright?19 .您有什么麻烦事吗？Isthereanythingthematter?20 .您好，你是不是需要加点食物？Hello,wouldyoulikemorefood?21 .请用茶，先生。Enjoyyourtea,sir.22 .别客气。Notatall.1423 .不客气，这是我的份内事。Youarewelcome.Thisismyduty.24 .对不起，能占用您一点时间吗？Excuseme,butcouldyousparemeamoment?25 .女士，请您再说一遍好吗？Pl

42、easepardon,madam?26 .您哪儿不舒服吗？Areyouallright?27 .当然可以。我去给您拿止痛片来。给您药。最好马上就服用以便好得快一点。您看，我们快到一个有名的风景区了。Yes,byallmeans.Letmefetchyouapain-killer.Here'sthemedicine.Youdbettertakeitrightawaytogetaspeedyrecovery.Yousee,wereapproachingawell-knownscenicspot.28 .是免费的。It'sfree.29 .真遗憾，车上没有随车医生。但是我试着通过广播

43、在旅客中找一位医生。Sorry,thereisn'tatrain-doctor.ButI'lltrytospotadoctorinthepassengersovertheaudiosystem.30 .这位是吴医生。碰巧今天他乘坐我们的列车。让他给您检查一下。ThisisDr.Wu.Hehappenstobeaboardourtraintoday.Lethimcheckyou.31 .您看用不用请个医生看看？Doyoufeellikeseeingadoctor?32 .好，我就去安排。Allright.I'llmakethearrangements.33 .您发烧吗？A

44、reyourunningatemperature?34 .祝您早日康复。Iwishyouaquickrecovery.35 .请稍等一会儿，我查一下登记表，看看有没有空着的座位。Waitforamoment.I'llchecktheseattoseeifthere'saspareone.1536 .有一个空着的座位，是19号。我看，您得搬个家了。我来帮忙好吗？Ivegotaseatforyou,that'sNo.19.Ithinkyouhavetomove.ShallIhelpyou?37 .请付差额票价21元。Pleasepaythebalance21Yuan,sir

45、.38 .这位小朋友需要补一张儿童票。Thislittleboyneedmendachild'sfare.39 .小孩票价按大人票价50刈算，卧铺票与大人相同。Thechild'sfareisfiftypercentoftheadult'sfare.40 .列车长吗？通常可以在服务台找到他。让我领您去吧，请这边走。Thechiefconductor?UsuallyyoucanfindhimattheServiceCounter.Letmetakeyouthere.Comethisway,please?41 .您先请。Afteryou.42 .对不起，请让我过去好吗？Ex

46、cuseme,mayIpassthrough?43 .对不起，我有点急事要处理，请让一让。谢谢。Excuseme,havetodealwithsomeemergency,pleasemakeawayforme.Thankyou?44 .厕所有人，请等一下。Thetoiletisoccupied,waitforaminuteplease.45 .请问里面有人吗？Isthereanybodyin?46 .先生，对不起。车厢内不许吸烟。Excuseme,sir,butsmokingisnotallowedinthecar.47 .吸烟时，请您到吸烟车厢。Pleasegotothesmoke_carw

47、henyousmoke.48 .对不起，先生。我这就去调整空调机的温度。I'msorry,sir.I'llhavetheair-conditionerregulatedatonce.49 .空调没问题。如果您觉得太凉，我去把空调机的温度调高一点。16Theair-conditionerisallright.Ifyoufeeltoocold,I'llsetitforahighertemperature.50 .女士们，先生们，现在我们要检查一次车票，请大家配合出示车票。LadiesandGentlemen,wearegoingtocheckthetrainticketsn

48、ow,Pleaseshowyourticket,thankyouforyourcooperation.51 .请问，我挪一下这东西行吗？MayImovethis?52 .车厢马上就要熄灯了，请整理好您的东西，祝您晚安。Thelightincoachwillbeswitchedoffsoon,pleaseputyourstuffwell.Goodnight.53 .明天见。Seeyoutomorrow.54 .餐车供应早餐的时间是6点。Thebreakfastwouldbereadyat6:00inourdiningcoach.55 .餐车在列车中部9号车厢，您要就餐的话，请朝前(后)走。The

49、diningcoachistheNo.9inthemiddleofthetrain,pleasegoahead(back)toitifyouwanttohavesomefood.56 .您好，欢迎来我们餐车用餐。Goodmorning/afternoon/evening.Welcometohaveyourdininghere.57 .请进，请到这里就座Pleasecomein.Youmayhaveaseathere.58 .我们餐车供应中餐、西餐，这是菜单。OurdiningcoachsuppliesbothChinesefoodandwesternfood?59 .您好，你想吃什么？是中餐还

50、是西餐。Howdoyoudo!Whichwouldyoulike,Chinsesfoodorwesternfood?60 .西餐有面包、牛奶、煎鸡蛋、火腿、红肠。Forwesternfoods,wehavebread,milk,friedeggs,andhamandredsausage.61 .您好，您要喝点什么？Hello,doyouneedsomedrink?1762 .请问，还要点别的吗？Excuseme,wouldyoulikeanythingelse?63 .先生，早餐满意吗？Didyouenjoyyourbreakfast,sir?64 .请对我们的饭菜多提宝贵意见。Pleaseg

51、iveyourcommentsonourfoods.65 .当然可以。很高兴为您效劳。Yes,ofcourse,withpleasure.66 .谢谢光临，请走好。Thanksforcoming.GoodBye.67 .别客气。That'sallright.68 .谢谢你的忠告。Thanksforyourkindadvise.69 .感谢你的帮助。Thankforyourhelp.70 .请问您需要什么？Whatwouldyoulike?71 .女士（先生）您好，我们准备了各种饮料（矿泉水、饮料）供您挑选。Hello,Madam（sir）,Herearedifferentkindsof

52、drinks（mineralwater,softdrink）foryourselection.72 .对不起，下一站就是终点站北京站了。我可以把这些杯子和残余物品拿走吗？Excuseme;thenextstopwillbetheterminus,BeijingStation.MayItakethecupsandtheoddsandendsaway?73 .您好，上海（拉萨）很快就要到了。Hello,we'llgettoShanghai（Lasa）RailwayStationsoon.74 .请您检查一下随身携带的行李物品，准备下车。Pleasecheckyourluggageandpr

53、epareforgettingoff.75 .女士们先生们，列车已运行了小时分，大家即将平安到达终点站北京（拉萨）车站了，请允许我对各位的协助表示感谢。18LadiesandGentlemen,ourtrainhasbeenrunningforhoursandminters.WellarriveatourdestinationLasa(Shanghai)RailwayStation.Pleasepermitustothankyouforallyourcooperation.76 .欢迎您对我们的工作多提宝贵意见。Yourcommentsonourservicearehighlyappreciated.77 .谢谢您的夸奖。能为您服务，我很高兴。It'sverykindofyoutosayso.It'salwaysapleasuretobeatyourservice.Comeagain,please.78 .谢谢您的夸奖，我确实非常喜爱这礼品，但是我们的纪律不允许接受旅客的礼物。您的心意我领了。谢谢。It'sverykindofyoutosayso.ForsureIlikeitverymuch.B