欢迎加入酒店英文培训班ppt课件

1、 欢迎参与酒店英文培训班Welcome to join the hotel English training class 主办：盘王谷深航假日酒店 Sponsor：Lord Pans Hotel.初级部分第一章 日常问候及效力中常见单词您好！ How do you do!对不起！ I am Sorry!请勿打扰 Do not Disturb ( DND)谢谢！ Thank you!再见！ See you next time.早上好！ Good morning!下午好！ Good afternoon!晚上好！ Good evening!晚安！ Good night!初级部分欢迎光临我们酒店！ W

2、elcome to our hotel!祝您旅途愉快！ I hope you have a nice trip!电梯 lift, elevator 楼层 floor请稍等！ Wait a minute, please!经理 manager 主管 supervisor总经理 GM (general manager)初级部分办公室 office效力员 attendant waiter waitress maid送餐效力 room service自助餐 buffet 早餐 breakfast水 water饮料 soft drink我很乐意! I am very pleasure! (or “Its

3、my pleasure! )初级部分前台接待 reception, front desk 收银员 cashier大堂 lobby咖啡厅 coffee shop西餐厅 Chinese restaurant 客房 guest room的士 taxi巴士 bus初级部分西餐厅 western restaurant夜总会 night club卡拉OK KTV桑拿 sauna沐足 foot massage宴会厅 banquet hall会议室 meeting room健身中心 fitness centre初级部分客房效力中心 housekeeping service centre行李生 bell boy

4、, concierge协助 help危险 dangerous平安 safety出口 exit保安 security初级部分清洁 clean脏的 dirty好的 good坏的 bad美观的 nice高兴的 happy食物 food初级部分 telephone 国际长途 IDD international direct dial 国内长途 DDD domestic direct dial商务中心 business centre复印 copy fax初级部分第二章酒店及各营业点称号用餐各场所西餐厅：兰餐厅 Orchid Western Restaurant西餐厅:蝶餐厅 Butterfly Chin

5、ese Restaurant盘王小厨： LordPansKitchen 初级部分住宿酒店客房 hotel guest room 康体场所康体中心 fitness center 棋牌室 chess and card room 兵乓球 table tennis 英式桌球 snooker健身房 gym 瑜伽室 yoga room 初级部分篮球 basketball 羽毛球 badminton 网球 tennis 恒温泳池 indoor swimming pool室外泳池 outdoor swimming pool 沙滩泳池 sandy beach swimming pool 初级部分文娱、休闲场所

6、沐足 foot massage SPA按摩房 SPA room 夜总会 night club 卡拉OK包房 KTV room 三公主KTV The Third Princess KTV 砂盐浴 sand & salt bath初级部分第三章 酒店设备及效力引见词汇咖啡厅： coffee shop大堂吧： lobby lounge卡拉OK包房：KTV room 会议室： conference room酒吧：bar夜总会：night club24小时送餐效力： 24 hours room service初级部分洗衣效力：laundry service迷他酒吧：mini bar自助银行：ATM ba

7、nk客用保险箱：safe deposit box商务中心：business center初级部分健身房：gym 桑拿：sauna美容美发：beauty salon保健按摩：health massage 初级部分第四章 酒店各部门英文称号行政办：Administration office人力资源部： Human Resources Department保安部：Security Department财务部：Accounting Department营销部： Sales & Marketing Department工程部： Engineering Department 初级部分前厅部： Front

8、Office管家部： Housekeeping Department文娱部： Recreation Department西餐厅： Chinese Restaurant西餐厅： Western Restaurant日式餐厅：Japanese Restaurant桑拿部： Sauna Department沐足部： Foot Massage Department初级部分第五章 酒店职位头衔英文称号董事长： chairman总经理： general manager副总经理：deputy general manager总监： director经理： manager初级部分大堂副理： assistant

9、manager推行经理： promotion manager主管： supervisor客户助理主任: guest relation officer领班：captain秘书：secretary文员：clerk医生：doctor初级部分电脑技术员：computer technician客房效力员： room attendant餐厅男效力员：waiter餐厅女效力员：waitress收银员出纳员：cashier行李生：bellboy保安员： security guard接待员及咨客：receptionist接线生：operator初级部分司机： driver 采购员：purchaser厨师： ch

10、ef/cook清洁工：cleaner酒吧调酒员：bartender救生员：lifeguard美容师：beautician美发师：hairdresser绿化员：gardener营销代表：sales representative初级部分第六章 打招呼及送行的情景英语Hi. 嗨(用于朋友之间，较为随意，不宜对客人运用) ！Hello! 他好啊(用于朋友之间，较为随意，不宜对客人运用) ！Good morning/ afternoon/ evening.早上好/下午好/晚上好。Hows everything? 一切都好吧？How are you? 您好吗？Me too. 我也是。初级部分Fine. T

11、hank you. And you? 很好，谢谢。您呢您也好吗？Not bad. 还不错。Great! 我很好！And you? 他呢？他好吗？ Welcome to our hotel! 欢迎光临我们酒店！Glad to meet you. 认识您太好了用于初次见面初级部分Glad to see you again. 再次看到您真是太好了。I hope youll enjoy your stay with us. 希望您住店愉快用于客人入住时。 Hope you have enjoyed your stay with us. 希望您住店愉快用于客人退房时。Thank you for comi

12、ng. 多谢光临用于送客。初级部分任务中的对话Dialogue A 对话AG： Guest 客人 B: Bellman行李生 B: Good afternoon. Welcome to our Hotel. 下午好。欢迎光临我们酒店。G: Good afternoon. 下午好。B: How many pieces of luggage do you have? 请问您有几件行李？G: Just one handbag. Ill take it myself. 就一个手提袋。我本人来拿吧。B: All right. This way, please. 好的，这边请。初级部分Dialogue B

13、 对话BG： Guest 客人 A: Attendant效力员 A：Long time no see, Mr. Smith. How are you? 史密斯先生，好久不见了，您好吗？G: Hi, Xiao Wang. Im fine, and you? 嗨，小王。我很好。他呢？A：Me too, thank you. You look great! 我也一样，谢谢您。他看上去气色真好！G: Oh yeah? Ill go sightseeing today. 哦，是嘛？我今天要去观光。A: Have a nice day! 祝您玩得开心。初级部分第七章 前台岗位情景英语 接待Receptio

14、n接待生 Front Office Receptionist 客人 GuestR: Welcome to Lord Pans Hotel . . May I help you? 欢迎光临盘王谷深航假日酒店。请问我能为您效力吗？G: Id like to check in. please. 我要登记住宿。R: May I have your name, please? 请问大名？初级部分G: Im Bill Handsome. 我叫比尔.汉森。R: Were expecting you, Mr. Handsome. You reserved a twin from today to July 3

15、rd for two nights. Is that right? 我位正在等待您光临呢，汉森先生。您预订了今晚到7月3日号共两晚的双床间。是这样吗？初级部分G: Exactly. 对。R: May I have your passport and credit card, please? We need them for registration. 能出示您的护照和信誉卡吗？我们需求登记资料。G: Sure. 好的。R: We require a deposit of US200. Shall I take a print of your credit card? 我们需求200美圆作为定金

16、。我能划印您的信誉卡吗？初级部分 Sure. 好的。R: Thank you, Mr. Handsome. Please sign the registration form and credit receipt. 谢谢您，汉森先生。请您在登记表和与付账单上签字。G: Sure. 好的。初级部分R: Here is your room card, breakfast voucher, credit card and passport. Your room is 1607 on the 16th floor. A bellman will show you to your room. Pleas

17、e enjoy your stay. 这是您的房卡、早餐券、信誉卡和护照。您的房间是16楼的1607房。效力员会带您过去，希望您住得愉快。初级部分第八章 客房岗位情景英语清洁客房 Cleaning the Room顾客 G: Guest 客房效力员 R: Room Attendant R: (knocking at the door) Housekeeping. May I come in? 敲门我是客房效力员，可以进来吗？G: Come in, please. 请进！R: Good morning, sir. May I make up your room now? 早上好，先生。我如今可以

18、清理您的房间吗？初级部分G: Sure. 当然啦。R: Shall I vacuum the room? 请问需求吸尘吗？G: No, thanks. 不需求了，谢谢。、清理完房间R: The room is done. Anything else I can do for you, sir? 房间做完了。还有什么可以为您效力吗，先生？G: No, thanks. 没有了，谢谢。初级部分第九章 西餐部岗位情景英语预订餐位 Table Reservation顾客 G=Guest 接待员 R=ReceptionistR: Butterfly Chinese Restaurant. May I he

19、lp you? 蝶餐厅。能为您效力吗？G: Id like to book a table for 6 tonight. 我想预定今晚的餐台，要6位的。初级部分Would you like a table in the hall or a private room? 您需求订房间还是大厅？G: Is there any difference? 有什么收费区别吗？R: Yes. For a private room, there is a minimum charge of 2000 yuan; while for a table in the hall, there is no minimum

20、 charge. 是的，房间最低消费2000元，大厅不设最低消费。初级部分G: Ill just reserve a table in the hall. 我订大厅的就可以了。R: Certainly, sir. What time, please? 好的，先生。请问您估计什么时候到达？G: Around 7:30pm. 大约在晚上七点半。R: I see. A table for 6 for Mr. ? 我明白了。一张6位的餐台，给、哪位先生？初级部分G: Mr. Ramsay. 拉姆齐先生。R: How do you spell it, please? 请问怎样拼？G: Its R-A-M

21、-S-A-Y. R-A-M-S-A-YR: And your telephone number, please? 请问您的是？G: Its -8765-9087. -8765-9087.初级部分R: -8765-9087. Ill repeat it: a table for 6 for Mr. Ramsay, arriving at 7:30 pm tonight. Is that right? 我反复一下：拉姆齐先生订了一张供6位用的餐台，今晚七点半到。是这样吗？G: Yes. 对。R: Thank you for calling. Good-bye. 赞赏您来电。再见！初级部分 第十章

22、西餐部岗位情景英语 为客人点菜 Taking Orders 顾客G=Guest 女侍应生 W=WaitressW: Here is the menu, please take your time. 这是菜单，您请渐渐看。G: Thanks. Do you have set meal? 谢谢。他们有套餐吗？W: Yes, we do. (open the men )You can find them on this page. 是的。翻开菜单、您在这一页可以找到。初级部分第十一章 康体中心境景英语在康体中心 Fitness Centre(客人G: Guest 康体中心效力员 C: Clerk o

23、f Fitness Centre)C: Good afternoon. Can I help you? 下午好。有什么能为您效力吗？G: Is there the SPA Room available this afternoon? 他们今天下午SPA按摩房有空位吗？初级部分C: For what time, please? 请问什么时间？ G: From 4:00 to 6:00. 下午4：00到6：00，C: Im afraid they are fully booked for that time. 恐怕那个时间段曾经订满了。G: What other facilities do you

24、 have? 他们还有什么其它的设备？初级部分C: We also have Sand & salt bath, swimming pools, Gym, medicated bath ,and so on Ah, you may find more details in this booklet. 我们还有砂岩浴、游泳池、健身房，药浴、，等等，您从这个小册子能看到更多细节。G: Thank you. Ill go swimming then. 谢谢。我去游泳好了。初级部分C: The swimming pool is on the first floor of the No.3 Buildi

25、ng 室内游泳池在3号楼1楼G: Do you have Swimming trunks? 他们卖游泳裤吗？C: Yes, you can find it in the Spa area 是的，您可以在水疗区域买到。初级部分第十二章 酒店日常英语口语Welcome to our hotel! 欢迎光临(我们酒店). Welcome, sir/madam! 欢迎光临.Good morning/afternoon/evening. 早上/下午/晚上好! Front Office/Restaurant/Guestroom /Operator, May I help you? 您好,总台/餐厅/房务中

26、心/总机, 我能为您做些什么?初级部分Lord Pans Hotel, May I help you? 您好,盘王谷深航假日酒店(我能为您做些什么?) May I have your name/room number, please? 您可以通知我您的姓名/房号吗? One moment, please. 请您稍候。 Thanks! 谢谢您!初级部分My pleasure! 不用客气!Thank you for waiting. 您久等了.Im sorry to have kept your waiting. 对不起让您久等了.Do you speak Chinese/English? 请问您

27、讲中文/英文吗? Do you have a reservation? 请问您有预订吗?初级部分Shall I have your passport or identification, please. 请出示一下您的护照或证件。How would you like to pay? Cash or credit card, please? 请问您用什么方式付款，现金还是信誉卡？Would you please show me your credit card? 请出示您的信誉卡.Please sign here. 请在这儿签字。初级部分Here is your charge please. 这

28、是找您的零钱。This way, please. 这边请。Follow me, please. 请跟我来。After you, please. 您先请。I hope you enjoy your stay here with us! 希望您在这里过得愉快!Hope you have a nice trip! 祝您旅途愉快!初级部分Good luck! 祝您好运！Have a nice day! 祝您一天愉快！Here you are. 这是给您的。Sorry. 对不起。Not at all. 没关系。Of course. 当然可以。Pardon? 请您再反复一遍,好吗?初级部分 No prob

29、lem. 没问题。Excuse me. 对不起，打扰一下。Hold on, please. 请别挂。Goodbye/Bye-bye! 再见!The lift/toilet is over there. 电梯/洗手间在那边。初级部分Banquet Hall is on the second floor. 宴会厅在二楼。The Conference Centre is on the third floor. 会议中心在三楼。Do you have a reservation? 请问您有预定吗？How many people, please? 请问您们是几位?初级部分What kind of room do you want? 请问您需求哪种房间?A single/twin room/suite is RMB1200 per day. 单间/规范双人间/套间每天是1200元人民币。Breakfast is i