sunny新视野商务英语unit9business-dinner课件

1、Business Englishunit 9 Business Dinner sunny第1页，共78页。This unit aims to help us toUnderstand the basic information of business entertainment商务接待;Understand the basic table manners;Effectively use communication skills to: 1. invite business associates合伙人 to dinner; 2. order western/Chinese food; 3. co

2、mment on food; 4. propose a toast during a dinner.Objectives 第2页，共78页。 I. Background information: discussion. 1. Why do we entertain our clients/associates? 2. How to entertain them? What kinds of activities do we usually have to entertain our business partners?第3页，共78页。 I. Background information: d

3、iscussion. 1. Why do we entertain our clients/associates? To secure the loyalty and partnership of the existing/potential clients and gain an advantage over competitors; To provide rewards or incentives激励,奖励 for them; To help provide a relaxed and less formal environment to do business.mix business

4、with pleasure.Corporate entertaining activitiesare business meetings in a social setting.第4页，共78页。 I. Background information: discussion. 2. What kinds of activities do we usually have to entertain our business partners? We should decide who we are going to entertain, what activities we will do to e

5、ntertain them and where we will have the entertaining activities. business dinner: cocktail party client appreciation banquet wine tasting & food tasting concerts or exhibitions an sightseeing tour of the city charity events sporting events shopping trip golf Find out what interests our guests.鸡尾酒会客

6、户答谢宴会品酒会慈善活动演唱会、展览会第5页，共78页。P116Watch the video. Pay attention to the oral expressions how to invite others to business dinner. Answer the questions:1. How does Mr. White think of the hotel?2. When and where will the driver to pick up Mr. White?第6页，共78页。A: Good morning, Mr. White. How was your room?

7、B: Very 1 _and 2_, Im very happy with the hotel 3_ and 4_ here.A: Im glad to hear that. Now Im here just to tell you that well be having a dinner party 5 _ _. Wed like to 6_ you all to come.B: Wow, how 7_ _ you. We would like to come.A: Here is the 8_.B: Thank you! Then well send somebody to 9_ _ _

8、from the hotel 10_at 6 tomorrow evening, is that all right?A: Yes, thats fine. Thank you.B: See you, then.A: See you.第7页，共78页。A: Good morning, Mr. White. How was your room?B: Very 1 _and 2_, Im very happy with the hotel 3_ and 4_ here.A: Im glad to hear that. Now Im here just to tell you that well b

9、e having a dinner party 5 _ _. Wed like to 6_ you all to come.B: Wow, how 7_ _ you. We would like to come.A: Here is the 8_.B: Thank you! Then well send somebody to 9_ _ _ from the hotel 10_at 6 tomorrow evening, is that all right?A: Yes, thats fine. Thank you.B: See you, then.A: See fortablequietfa

10、cilitiestomorrow eveningserviceinvitationnice ofinvitelobbypick you up第8页，共78页。Dinner step1.Making an invitationWould you like to come for a coffee?How would you like to come to our celebrationdinnerwith me?I was wondering if you would like to go to thedinnerparty with us.Wed love to have the pleasu

11、re of your company at adinnerparty this evening.Yes Id love to.Yes that sounds great.Yes I like the idea very much.How nice of you! Ill be delighted to go.Im sorry Im afraid I cant.Sorry Id like to but I just cant.Sorry. Maybe we can make it next time.Im afraid Im not able to but thanks all the time

12、.Im sorry I really cant this time. What about another time?Wed really appreciate it if youd come.Are you absolutely sure you cant It should be fun.第9页，共78页。2.Proposing a toastCheers!Lets drink to our friendship.Heres to our success at the fair.Heres a toast to your promotion（升值）.May I propose a toas

13、t to our distinguished guests尊贵的客人Id like to propose a toast to our friendly co-operation.3.Settling the billPlease bring me the bill Miss.Can I pay by travelers cheque?Whats this amount for?Its the service charge.Its my treat. 我请客Let me get the bill.Lets go Dutch. AA 制第10页，共78页。4.Taking orders and

14、doing the orderingMay I take your order,please?Would like to order nowHave you decided on something,madam?What kind of soups do you have?Do you have pork,eggplant and laver soup?Anything to drink?What wine would you like to have?Ill have Sweet and Sour Cucumber.Ill take the crisp fish.May I have a b

15、ottle of Zhujiang Beer?Of course,Ill be right back with it.5.Commenting on the foodHow do you like the food?What do you think of the fish?This food is the best that Ive ever tasted.6.DinnerTalkPlease make yourself at home.Help yourself to whatever you like.Its only an informaldinner. Please dont sta

16、nd on ceremony.No thanks. Ive had enough.Im full. I have no room for ice cream.第11页，共78页。 Tips 1.Invite your guests early and give them time to respond.2.Know which clients expect to bring their wife with them. 3. Dont arrange events on or near public holidays.4.It is a good idea to arrive at an eve

17、nt with your guests.5.Where there are several guests, ensure that there is one host for every two guests.6.A meal is a perfect setting for more intimate business discussions than a football match.7.It is a great chance for staff members honored as hosts to have a good time at the entertaining event.

18、 F: Staff members honored as hosts must remember that their attendance at the activity is not necessarily to be a good time for them, but an opportunity to strengthen the client relationship.Uncompanied guests may feel uncomfortable.第12页，共78页。 II. Business dinner: discussion with your partner. 1. Wh

19、ich meal do you select? A meal selection has its own time frame.Breakfasts are great for urgent business. An English consists of bacon熏肉, eggs, sausage香肠, tomatoes, toast吐司, marmalade果酱, tea, etc. A continental 欧陆式早餐 consists of breadstuff面包类 (toast, croissants羊角面包, pastries面点) and coffee, tea, or o

20、ther drinks.Lunch and supper may last 2 hours. appetizer开胃菜-soup-main course-dessert甜点-coffee/teaTea is the new “power meal”.4 p.m.第13页，共78页。 II. Business dinner: discussion with your partner. 1. Which meal do you select? 2. How do you choose a restaurant? 3. How can you combine entertainment with b

21、usiness communication?第14页，共78页。II. Business dinner: discussion with your partner. location atmosphere facilities cleanlinessstaff friendliness/ attentiveness speed of service quality of food and drink price of food2. How do you choose a restaurant?Select a restaurant that you know well and that you

22、r client can find it easily.Call ahead for reservation and top service.Make sure you have a prime质量最佳的 location away from the restroom and the kitchen allowing the client a view of the landscape风景.第15页，共78页。vegetable salad or cheese sweets or fruit Appetizer/starter coffee or teasoup main course(mea

23、t or fish ) Lunch and supper may last 2 hours.上菜顺序Appetizer/starter soup main course(meat or fish ) vegetable salad or cheese sweets or fruit coffee or tea 第16页，共78页。P112 fill in the blanksTinaIvanstartermain coursewinedessertreverage第17页，共78页。P112 fill in the blanksTinaIvanstarterprawn crackersoupm

24、ain coursechickenchickenwinered winebeerdessertnonenonereveragefresh grape juicea cup of coffee第18页，共78页。useful sentences:Are you ready to order now?what would you like for the main course?what do you recommend?Todays speciality is the chicken.im on a diet.im trying not to eat too much fatty food,yo

25、u know.what would you like to drink?would you like any soft drinks?we have various canned罐装的 and bottled drinks like coconut drink,coca-cola,fresh juices such as orange juice, grape juice and tea and coffee.第19页，共78页。Four course meal: starter, fish course, main course, dessert, tea or coffee(optiona

26、l).Three course: starter, main course, dessert, tea or coffee(optional), After meal drinks such as whisky can also be served after dessert.Tasting menu can have up to 8 courses, service follows the same rule of appitiser, starter, fish, main and dessert. cheese is usually served between main and des

27、sert.第20页，共78页。 II. Business dinner: discussion with your partner.3. How can you combine entertainment with business communication?After watching a football match with your clients, you may invite them to have a meal and discuss business.Make small talks before you get into any business item.Start d

28、iscussing business after the appetizer 开胃菜has been served and do not wait until dessert餐后甜点.Before the entertaining, invite the guests to your office for a cup of coffee and a boardroom会议室 presentation of the new products and services. After the entertaining activity, write and thank the clients for

29、 their attendance and enclose marketing brochures小册子with your firms services.第21页，共78页。Effectively use some communicative skill第22页，共78页。1.The restaurant is a public place.Talking with people,the volume must keep low.And you can not act recklessly and care for nobody,then may the loud noise. Chinese

30、 used to speak loudly, it attract attention in europe and the United States restaurant and affect others, That is not polite. 餐厅是公共场所，与人交谈，声量要放低，不可以肆无忌惮、大声喧哗。中国人习惯说话大声，在欧美西餐厅常引人侧目，影响到别人，很不礼貌。 第23页，共78页。2.Dating a meal, the focus is not on the table, but focuses on communication, exchange of feelings

31、. Therefore, do not pay your all attention on eating, not only to the conversation, but also to take into account all the people here, dont neglect any one. 约会饭局时，重点不在吃饭，而重在与人沟通、感情交流。因此，与人共餐不可只顾吃菜，不但要谈话，而且要顾及在座的每一个人，不要冷落了任何一位。 第24页，共78页。3. Pay more attention on the conversation.It should not touch p

32、olitical, religious, age, salary and other sensitive topics.So that dont make people upset谈话内容不宜碰触政治、宗教、年龄、薪水等敏感话题，以免引起面红耳赤的争论。第25页，共78页。4. Dont talk with food in your mouth. If the mouth just to have food and others are asking, dont hurry to answer, to take a wait gesture, to chew the food and swal

33、lowed .And then make the answer.嘴里有食物时别说话。若嘴里正好有食物而他人问话时，别急着回答，先做个“稍等”的手势，赶紧嚼食把食物吞下后再张口 第26页，共78页。5.For the clumsy person.before the banquets,you can anticipate some suitable topic.Therefore the dinner wont too embarrassed to say anything. In general, news, current affairs, sport, art, film, economy

34、, health, food and other related topics, wont cause controversy. 不善言辞的人，参加宴席前，可以事先准备一些合适的话题，用餐时就不会尴尬不知说什么了。一般而言，新闻、时事、体育、艺术、电影、经济、健康、美食等相关话题，不太会引起争论。 第27页，共78页。6.Men and women in the social occasion.Dont say porn joke.Dont to indulge in idle gossip.And dont be gossip .男女共处的社交场合，不要说黄色笑话，更不要说长道短，讲八卦流言

35、 第28页，共78页。7. When you talk with people in dinner.Do not make an exaggeration to cry greatly and laugh.Also do not have a few people whisper to one another 宴席上与人交谈，不要夸张地大鸣大笑，也不要一直与少数人窃窃私语 第29页，共78页。CucumberGreen PepperCeleryPumpkin第30页，共78页。OnionMushroomEggplantChive第31页，共78页。CherryStrawberryWaterme

36、lonLemon第32页，共78页。GrapePersimmon p:simn, p- Pineapple第33页，共78页。White radish白萝卜cauliflower k:liflau n. 花椰菜capsicum kpsikm 辣椒，柿子椒broccoli brkli n. 西兰花Chinese cabbage大白菜 cabbage卷心菜,洋白菜chestnut栗子Bamboo shoots竹笋jam-packed拥挤不堪的prawn 对虾 scamp 大虾 lobster龙虾crawfish小龙虾 steam 蒸 boil煮的 broil 烤,焙 stew 炖 stir-fry

37、炒 braise焖 roast烤 fry煎 barbecue烧烤Barbecued chicken烤鸡Vocabulary第34页，共78页。Stewed Chops & Wax Gourd Soup冬瓜炖排骨side dish 正菜外的附加菜French fries=French fried potatoes 炸薯条,炸土豆片Crisp fish酥鱼Sweet and Sour Fish 糖醋鱼Sichuan Chicken Cube-lets宫保鸡丁Corn Chowder 玉米浓汤Caesar salad 恺撒什锦色拉Crouton 油煎/烤面包块portion (饭菜的)一份，一客 j

38、am-packed a. 塞紧的；拥挤不堪的 specialty 特色菜，招牌菜promising prmisi a. 有希望的,有前途的Stand on ceremony 拘于礼节，讲客套Vocabulary第35页，共78页。II. Listening 第36页，共78页。III. Act it outRead the sample dialogues and Act out the situations in P112，114 & 116第37页，共78页。 Table mannersIntroduce the person of the highest rank first.Hold

39、your cocktail in your left hand to keep your right hand free so that its not cold and wet.Put your napkin on your lap. Dont use it to wipe your nose.Dont select food that you are unsure about. Avoid foods that requires lots of chewing.If food gets stuck in your teeth, try to remove it behind a napki

40、n or go to a mirror.Dont talk with your mouth full. Never chew with your mouth open or make loud noises.Becoming tipsy or drunk is inappropriate behavior.Guests dont ask for a doggy bag. Save it for informal dining situations.Dont smoke during a meal/when others are eating.第38页，共78页。Assignment Act o

41、ut the dialogues.Revise the background information about business dinner.Revise the words and expressions related to business dinner.For more table manners: 第39页，共78页。table manners第40页，共78页。host hostessGentleman of honorlady of honorlady(2)Gentleman (2)第41页，共78页。餐位(Seating arrangement)原则上男主宾(Gentlem

42、an of honor)坐在女主人(hostess)右边，女主宾(lady of honor )坐在男主人(host)右边，而且多半是男女相间而坐，夫妇不坐在一起，以免各自聊家常话而忽略与其他宾客间的交际.第42页，共78页。餐具摆法 家庭或餐厅宴会时，餐具的种类和数量，因餐会的正式(formal)程度而定。越正式的餐会，刀叉盘碟摆得越多。多数家庭式宴会就会少一些。叉子(forks)放在主菜盘(main plate)左侧，刀子(knives)、汤匙(spoons)摆在右侧. 刀叉和汤匙依使用的先后顺序排列。最先用的放在离主菜盘最远的外侧，后用的放在离主菜盘近内侧。假如主人决定先上主菜再上沙拉，

43、就要把主菜叉子放在沙拉叉子的外侧。 沙拉盘放在靠主菜盘的左边。美国人通常把主菜和沙拉一起送上桌来，而不像法国人一样，主菜吃完以后才上沙拉。 第43页，共78页。英美人的饮食习惯不一样。吃肉菜时，英国人左手拿叉，叉尖朝下，把肉扎起来，送入口中，如果是烧烂的蔬菜，就用餐刀把菜拨到餐叉上，送入口中，美国人用同样的方法切肉，然后右手放下餐刀，换用餐叉，叉尖朝上，插到肉的下面，不用餐刀，把肉铲起来，送入口中，吃烧烂的蔬菜也是这样铲起来吃。 第44页，共78页。1. How do you like your steak cooked? 牛排要几分熟? 全熟是 well done，七分熟是medium-we

44、ll，五分熟是medium，四分熟是medium-rare，三分熟是 rare。 2. How do you like your egg cooked? 你的蛋要几分熟? Scramble 炒蛋（就是全熟），Sunny side-up只煎一面的荷包蛋 (因为荷包蛋像太阳，所以老美用 sunny side 来形容)Sunny side down 两面都煎。 白煮蛋：soft boil 和hard boil。所谓的soft boil 是指让蛋黄的部份还有点液体状，而 hard boil 则是指整个的蛋黄都煮成固体状的。 第45页，共78页。viedoDo you have a reservatio

45、n?its exactly what i want because weve got a lot to discuss.ill be back with the menus and the tea.please excuse me for a while.ill be right back to take your order.* is a Muslim,* is a vegetarian.could you recommend something for us?but i d like to leave the choice to the other two gentlemen.do you

46、 care for bean curd? very nutritious.Bean curd en casserole is one of our speciaties.weve got a choice of mushrooms ,chinese cabbage, chestnuts,bamboo shoots, carrots ,potatoes.第46页，共78页。 II. Business dinner: discussion with your partner.3. How can you combine entertainment with business communicati

47、on?After watching a football match with your clients, you may invite them to have a meal and discuss business.Make small talks before you get into any business item.Start discussing business after the appetizer 开胃菜has been served and do not wait until dessert餐后甜点.Before the entertaining, invite the

48、guests to your office for a cup of coffee and a boardroom会议室 presentation of the new products and services. After the entertaining activity, write and thank the clients for their attendance and enclose marketing brochures小册子with your firms services.第47页，共78页。look for tableHave you got a table for tw

49、o, please?请问您有两个人的桌子吗? Do you have a reservation? / Have you got/made a reservation? / Have you booked a table? I havent got a reservation. Can I get a seat anyway?How many people (are you together)? / How many persons, please? Would you like to sit in smoking section or non-smoking section? Where w

50、ould you prefer to sit, smoking or non-smoking? Wed prefer non-smoking section. Can I have the table by the window ?This table is free.第48页，共78页。How to orderCan/May I look at the menu? / May I have the menu, please？May I take your order, please? / Are you ready to order now? May I order, please?What

51、 is the special for today?Do you have something delicious to recommend?What do/would you recommend？I prefer something light.We would like to have/orderPlease give me this one.How would you like your steak, sir?Ill have it medium, please. / medium, please.Anything else you want? / Is there anything e

52、lse youd like? No, thank you. Thats all.第49页，共78页。raw几乎生的(但绝不会是全生的,而是外熟内温)Rare三分熟medium-rare三至四分熟medium五分熟medium-well七至八分熟well-done全熟 第50页，共78页。Pay the billCould I have the bill, please? Yes, sir. Here is your bill. Your bill totals 450RMB, sir.第51页，共78页。Commenting on foodgood/ great/ delicious/ fan

53、tastic/ wonderful Smell/ look/ tasteIt smells good/looks great/tastes delicious.This is the best steak Ive ever had.Sichuan food is too hot for me. My mouth is burning.This dish tastes kind of salty/ sour/ greasy/ stale.The soup is too heavily/ highly seasoned/ plain.第52页，共78页。sweethot / spicy/ pepp

54、ery sour highly/heavily seasoned light / plain/ bland (清淡的)，bitter (苦的)，crispy (脆的)， saltygreasy/ oilytaste第53页，共78页。Proposing/ making a toastI propose a toast to our friendship. I propose to drink to our friendship.I propose to cheer for our friendship.May I propose a toast to our friendship?Id lik

55、e to propose a toast to our friendship.Lets drink to our friendship.Heres to our friendship.To our friendship.Cheers!our friendship and cooperationyour promotionyour health a successful new yearyour pleasant trip in Beijingthe long-term cooperation between usour distinguished American guestssuccess

56、in your work/ businessthe future success of our cooperation第54页，共78页。Introduce Chinese foodChina has five thousand years of eating culture.There are eight styles of Chinese cuisines in our country. They are Anhui cuisine, Cantonese cuisine, Fujian cuisine, Hunan cuisine, Jiangsu cuisine, Shangdong c

57、uisine, Sichuan cuisine, Zhejiang cuisine. Among them, Cantonese, Sichuan, Shangdong, Jiangsu cuisine are often considered as the standouts of Chinese cuisine.Most Sichuan dishes are spicy and hot. Hunan food is hot.Guangdong food is a bit light and sweet.Shanghai food is oily.Beijing food is heavy

58、and spicy.第55页，共78页。menu第56页，共78页。Appetizersoup Side dishmain course T-Bone Steak, Sirloin Steak, Fillet Steaksaladdessert pie, icecreamBeverages coffee, tea, mineral waterMenu第57页，共78页。Appetizer冷头盘热头盘鱼子酱、鹅肝酱、熏鲑鱼、奶油鸡酥盒、局蜗牛等第58页，共78页。soup香浓牛尾汤 Oxtail Soup奶油蘑菇汤 Cream of Mushroom Soup奶油胡萝卜汤 Cream of Ca

59、rrot Soup 奶油芦笋汤 Cream of Asparagus Soup 意大利蔬菜汤 Minestrone Soup法式洋葱汤 French Onion Soup清汤奶油汤蔬菜汤冷汤第59页，共78页。火腿煎蛋 Fried Eggs with Ham 茄汁烩鱼片 stewed fish slices with tomato sauce 腌熏三文鱼 Smoked Salmon 煎比目鱼 Pan-fried Whole Sole 第60页，共78页。main course第61页，共78页。saladLettuceTomatoCucumberasparagus第62页，共78页。dessert布丁、煎饼、冰淇淋、奶酪、水果等 第63页，共78页。Beverages第64页，共78页。porkbeefchickenmutton (羊肉)/ lamb duck lean meat / fatty meat meat第65页，共78页。carrot 胡萝卜 pumpkin 南瓜cabbage 包心菜; 大白菜 bitter gourd 苦瓜 tomato 番茄eggplant 茄子potato 马铃薯spinach 菠菜 vegetable第66页，共78页。leek