供应商管理程序《中英文版》

1、FormNo.表格編號：BZQP-4-01F01.3Title标题：DocNo.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page1of14RevisionHistory版本記录Rev.版本ChangeDescription修改内容OriginatedBy编写Date日期1234NewreleaseCancelitems6.2.6,6.2.7,6.2.8,6.4,6.5.1,6.6.2andformBZQP-7-07F07.1Modifyitems3.5,6.2.3,6.2.4,6.6

2、.1,6.6.2andupdateformBZQP-7-07F04.1,BZQP-7-07F08.1,BZQP-7-07F09.1Upaded6.2.1,6.2.2,6.5.1,and9.1CancelFormBZQP-7-07F08.2andupdatedBZQP-7-07F09.3KSYangKSYangKSYangFrankPengSep.1,2006July.1,2007Oct.9,2007Nov.19,2009Approval&Distribution审批&分发APPDept.Signature/DateAPPDept.Signature/Date審批部門簽署/日期審批部門簽署/日期

3、出山LJPI捋圧1山LJPI捋口生产部PRD口人力资源部HR口品保部QA口财务部FIN口资材部Sourcing口仓储部WH11工程部Engineering11管理者代表MR11生产及物料管控PMC匚二1厂长PlantManagerOtherDistributionLocation:Checkedby(Doc.Con.):EffectiveDate:Confidential&ProprietaryInformationofXXX(ZhongShan).XXX(中山)机密及专利文件Title标题：DocNo.文件编号：BZQP-7-07SupplierQualityManagementProced

4、ureRevision版本：4供货商质量管理程序Page贞码：Page2of14PURPOSE目的:Toestablishaguidelinetocontrolandmonitorsupplierqualityperformance,managesuppliertoimprovequalitysystemandproductqualitytomeetXXX(ZhongShan)expectations.建立监控供货商质量绩效的方针，管理供货商改进质量系统及产品质量以达到XXX(中山)的期望目标.SCOPE范围:Thisprocedureappliestoallsuppliersthatprov

5、idesproductionmaterialproductstoXXX(ZhongShan).此程序适合于XXX(中山)提供生产性物料的所有供货商ThisprocedureisapplicableforQAtomanagesupplierqualityandrelatedissueonly.此文件仅适用于QA管理供货商质量及相关问题.DEFINITIONS定义:KeySupplier:Thesupplierprovidesthematerialthatiseithervaluableand/orcriticalimpacttoproductscharacteristics关键供货商:提供对产品

6、价值或性能有关键影响物料的供货商.SRS:SupplierRatingSystem.SRS:供货商评估系统.FAI:FirstArticleInspection.FAI:首件检验.LAR:LotAcceptRatefromincominginspection.LAR:来料检查批接收率.REFERENCEDOCUMENT参考文件:BZQP-7-06SupplierRatingSystemProcedure供货商评估系统程序.BZQP-8-07Correctiveandpreventiveactionsprocedure纠正及预防措施程序.RESPONSIBILITY职责:Title标题：DocN

7、o.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page3of14Purchasingstaff采购Arrangeconsolidationoftheoverallmaterialsupplierperformanceanddistributetorelatedparties.整理供货商质量绩效并发布给相关部门Reviewthesupplierperformanceandenhancesupplierimprovementmanagement.评估供货商绩效加强供货商改善管理.Coord

8、inateandplansupplierssupportbothforongoing&futureifnecessary.协调和规划供货商现在及将来的支持5.2QA质量工程师.Followsuppliercorrectiveactioninlinecomplaint.跟进产线投诉问题和供货商的改善行动.Definekeysupplierforevaluationorassessmentwithpurchasingstaff.与采购定义关键供货商以便评估.Reviewtheassessmentresultforfurtherimprovementorsupplierqualityrelatedm

9、atters.审核供货商质量相关的事项的评估结果,达到持续改善.5.3ME制造工程Ifnecessary,MEwillsupportQAtoperformsupplierprocessauditandtechnologyevaluation.必要时,ME将协助QA执行供货商制程审核及技朮评估PROCEDURE程序:SupplierRatingSystem供货商级别评估体系.PurchasingandQAshallselectthekeysupplierandperformSRS.RefertoSupplierRatingSystemProcedure(BZQP-7-6).采购和QA选择关键供货

10、商进行评估，参照供货商评估系统程序(BZQP-7-6)Materialqualification物料资格认证.Underselectionofapotentialsupplier,SourcingorpurchasingsendsthespecificationordrawingcomponentrequirementstosupplierandEngineerinstructsuppliertosubmitsampleandrelateddocument(Attachment1.)选定部分供货商后，资材部或采购将部件规格要求或图纸转交给供货商，工程部工程师指导供货商按照提交样品和相关档(附檔

11、1)Title标题：DocNo.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page4of14EngineerwillcooperatetocompleteFAI,detailoperationprocessreferto“IncomingFirstArticleInspectionInstruction(BZQAWI-003)”.工程师将完成物料的FAI检查,具体作业方法请参考“来料首件检查指示(BZWIQA-003)”Aftertheinternalinspectioncomplet

12、ed,QAsubmitthepassedpartandFAIdocumentstocustomerformakefinalapproveifneed.Aftercustomerapprovethesample,QAdistributetheapprovedsampleandrelativefilestoIQCandbuyerastheproofofapprovedbyXXX(ZhongShan).内部检查完成后，如客户要求,QA将零件批准的数据(零件样板)和FAI报告送与客户批准.客户检查并批准后,QA将客户最终承认的样板及相关文件分发至IQC和采购，作为样板被XXX(中山)承认的依据.Ifm

13、aterialisrejectedbycustomer,theoriginalcopyofmaterialapprovalshouldreturnbacktoQA.Returnprocessfrom6.2.1to6.2.4如零件承认被客户否决，则承认零件退回给QA.重复步骤6.2.1至6.2.4.Forthecriticaltoqualityindirectmaterialandnotcustomerspecified,newdevelopedsuppliermaterialneedstopassEngineersapproval,andsendtocustomerforapprovalasr

14、equired.对于客户未指定的间接物料,在其对产品质量有重要影响的状况下,新物料需要经过工程师批准,如果客户要求将送给客户进行批准.Materialdisqualificationprocedure.物料资格取消程序Inthebelowcases,IQCorbuyerhastheauthoritytorequestanddisqualifysupplierspartsupply,andIQCriseamaterialdisqualificationrequest.(BZQP-7-07F01.1)当发现如下情况时,IQC或采购有权对供货商提出取消其生产件供应资格的申请，并且该申请将以物料供应资

15、格取消申请书形式提出(BZQP-7-07F01.1)Seriousqualityissuefromsupplier(example:safetyissue,usebannedmaterial,orseriouslyimpactproductioninXXXetc).部品发现重大质量问题(如安全问题，使用禁用物料，或对XXX造成重大生产影响等).Morethan3timesclaimsformaterialqualityfromIQCorproductionlinewithinonemonthandthereisnoeffectiveactiontoimprovethequalityafterI

16、QCwarnorQAperformfactoryaudit.在一个月内IQC拒收三批以上的物料或生产线对该物料有三次以上的质量投诉并且在IQC通知供货商或对供货商进行审核后供货商在质量方面没有有效改善.Title标题：DocNo.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page5of14Continualtwicegetredcardinsupplierratingsystem(forsinglesourcingsupplier,materialisdisqualifiedexcep

17、tcustomerapproval)在供货商级别评定中连续两次评定为不合格(对于单一货源供货商,除非客户批准,否则将取消其资格).Customerrequirement客户要求.Others其它.6.3SupplierQualification&disqualification供货商资格认证及取消Fornewsupplier(orsecondsource)whoisopenedbyXXX(ZhongShan),QAneedstoqualifynewsupplier.Forthecurrentsuppliers,purchasingcanlistthemdirectlyintheAVLlist.

18、对于XXX(中山)开发的新供货商(或者第二供货商),QA需要进行新供货商的资格认证对于现有的供货商,可直接进入AVL表.Thereare5classificationsof“supplierqualification”processwillbeapplied:将有5个不同级别的文件被引用到供货商认证中去:NDA(Non-disclosureagreement):保密协定Thisisanon-disclosedagreementforsupplierwithXXX(ZhongShan)beforebusiness.SuppliermustobeyXXX(ZhongShan)businessreq

19、uirements,cannotdiscloseanyXXX(ZhongShan)businessinformation,drawing,technicalinformation,pricinginformationtoanyother3rdpartyunderthisagreementwithoutXXX(ZhongShan)permissions.此档是供货商与XXX(中山)生意合作之前的保密协定供货商必须遵守XXX(中山)商业要求,不能揭露任何XXX(中山)生意方面信息、图纸、技术信息、价格信息等给任何未经XXX(中山)授权的第三方机构.Supplierreliableinvestiga

20、tereport:供货商信誉度调查ThisreportistoinvestigatesupplierreliableinformationinmarketandensuresuppliercanshowenoughcapabilitytosupportXXX(ZhongShan)此文件用以调查供货商的市场信息以保证供货商有足够能力和XXX(中山)配合.SupplierQualificationSummaryReport供货商认证总结报告Thisreportisconductedbypurchasingforonesupplierevaluationsummaryreport&qualifica

21、tionstatus.此份报告由采购主导用以供货商评估总结及认证状况.Supplierauditreport,QAisresponsibleforperformaudit,ifitisnecessaryandapplicable,QAreleasesthecopyofreporttopurchasing.Title标题：DocNo.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page6of14供货商审核报告,QA有必要且可实施状态下将对供货商进行审核,QA将复印件分发至采购.Suppli

22、erDisqualificationRequest供货商资格取消申请.Thisreportwillberequestedbypurchasing&QAtodisqualifyasupplier;andtheapplicantwillfillintheapplication.ItwillbeeffectivebytheirmanagerandPlantManagerapproval.此份报告由采购及QA用以供货商资格取消申请由各自部门经理和厂长签名后生效.Primaryopportunitiesforonequalifiedsupplier:供货商认证的首选机会:Awelldevelopedqu

23、alitymanagementsystem.优秀的质量发展管理系统.ReasonablepriceandforwardlytosupportXXX（ZhongShan）oncostdownapproach.可以接受的价格水平并主动配合XXX（中山）降低成本.Capabilityofensuringstableandpunctualmaterialsupplychainsystem.能够保证稳定而准时的供应链系统.GoodservicecansupportXXX（ZhongShan）atemergency;provideXXX（ZhongShan）onreliable&acceptableinf

24、ormation;quicklyrespondonclaims&remarks;supportXXX（ZhongShan）onflexibility;forwardlytoprovideXXX（ZhongShan）onInformation（News,Technicalsupport）.优良的服务；能够在紧急状况下支持XXX（中山）；提供给XXX（中山）合理的和可以接受的信息;迅速回馈XXX（中山）的抱怨及相关要求；弹性地服务XXX（中山）；主动配合XXX（中山）有用的信息（新闻、技术支持）.Buyergatheringinformationofsupplier:companyprofiles

25、,brochures；productsinformation（samples,specs）,etc.Ifitmatchescurrentbusinessrequirments,thenwillsend“SupplierReliableInvestigateReport”tosupplierforself-evaluation,requestsuppliertosubmitself-evaluationdatatopurchasingforevaluation,basedoncurrentcommoditysupplierbasestatus,technology,quality,cost,re

26、sponsiveness,service,delivery,stability&capability,environmental&safety,IfrecommendedsuppliermatchesXXXsrequirements,purchasingwillleadthe“Developmentteam”toauditsupplier.采购收集供货商信息：公司资料及手册；产品信息（样品、规格）等如果供货商符合当前XXX（中山）商业需求,负责采购将“供货商信誉度调查报告”发给供货商进行自我评估；要求供货商提供自我评估数据并回馈给采购，采购依据XXX现有商品供货商基础、技术、质量、成本、反应速

27、度、服务、交期、稳定性和能力、环境及安全等予以综合评估如果推荐的供货商符合XXX（中山）要求,采购将安排发展团队予以评鉴.Title标题：DocNo.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page7of14Purchasingwilllead“developmentteam”tosummarize“SupplierQualificationSummaryReport”,toevaluaterecommendedsupplierwillbequalifiedsupplier.XXX(

28、ZhongShan)qualifiedsuppliermustberequired:采购将主导“发展团队”总结“供货商认证总结报告”,以评估推荐供货商成为合格供货商.XXX(中山)合格供货商必须同时满足如下要求:PassXXX(ZhongShan)QAauditifitisapplicable.Theapprovalclassificationwillreferto“BZWIQA-015supplieraudit&qualification”.在审核可以进行和需要的条件下,供货商须通过XXX(中山)QA稽核有关承认条件请参考“BZWIQA-015供货商审查和认证指示”.Reasonablepr

29、iceandproactivelytosupportXXX(ZhongShan)oncostreductionapproach.合理的价格水平和主动配合XXX(中山)进行成本降低.Supplierhasacapability&stabilitysystemtosupportXXX(ZhongShan);供货商具有稳定的能力服务XXX(中山).SuppliercanprovideXXX(ZhongShan)technologysolutionsproactively.供货商能够主动提供XXX(中山)材料技术解决方案.“Acceptable”andoraboveclassificationstat

30、usapproachedto“Costcompetitive,Stability&Capability,Technology”criterions.“价格竞争性、稳定性及能力、技术”达到“可接受”或以上标准.“Supplierreliableinvestigatesreport”willbematchedXXX(ZhongShan)requirementsonsupplierreliablesurvey.“供货商信誉度调查”必须符合XXX(中山)关于供货商可信度调查要求.6.3.6Thesupplierevaluationsummarizedreportwillbeforwardedtosup

31、plierbypurchasing.IfopenednewsupplierwhichpassorconditionalpassXXX(ZhongShan)audit,purchasingwillcreateavendorcodeinsystemandpasstoFinance,afterthesignatureofpurchasingManager.采购将供货商评估总结报告转给供货商如果新开发的供货商通过或条件通过XXX(中山)的审核，采购将填写供货商代码并经采购经理签名后,附上供货商评估总结报告交会计部.6.3.7Forcustomerspecifiedsuppliers,orsupplie

32、rsarespecifiedincustomerBOM,QAdontneedqualifysupplierexceptcustomerrequest.QAwillperformsupplierauditwhensupplierqualityperformanceisnotsatisfying.Ifsupplierfailaudit,customershallapprove“supplierqualityriskassessmentform”ifcustomerstillusethissource.对于客户指定的供货商，或在客户BOM中指明的供货商，除非客户有要求，否则QA不必对此类供货Titl

33、e标题：DocNo.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page8of14商进行认证当供货商质量表现不好时，QA将执行审核。如果供货商不能通过审核，且客户需要继续使用该供货商，客户需要批准“供货商质量风险评估表”.Supplierdisqualification:thesupplierfromAVLwillberemovewhenitmeetsoneofbelowstandards:合格供货商资格取消:符合下述条件之一者，其将被取消合格供货商资格.Poorontimedelive

34、ry,continuethreemonthsOTDlessthan60%orwithinsixmonthstheOTDinaveragelessthen80%.无法准时交货者:连续三个月准时交货率低于60%，或半年内准时交货率低于80%者.Poorquality，continuethreemonthberakedwithclassD，orcontinuethreemonthsberakedwithtop6worstqualitysupplier.质量能力低下者:连续三个月被评为D级供货商，或连续三个月被评为6差供货商者.Poorcooperationattitude，continuethree

35、timesQSAfailed，andcannotprovideeffectiveimprovementplanorcorrectiveaction.无配合意向者:连续三次质量系统稽查不合格，且无有效改善计划或对策者.。PoorcooperationincostdownorotherstrategicsolutionfromXXX，Purchasingcanconsidertoraisedis-qualificationapplication.无意配合XXX（中山）成本改进或其它战略行动者，采购可申请取消其资格.QAandpurchasingcansuggesttodisqualifysuppl

36、iers.Allapplicantswillfillup“SupplierDisqualificationRequest”tomanagerapprovalonSupplierDisqualificationQA及采购均可建议取消供货商资格，所有申请者必须填写“供货商资格取消申请表”经过经理批准.6.5Suppliercorrectiveactionsfollowup供货商纠正行动跟进.Linecomplaint生产线投诉.Thehighdefectivenon-conformanceincomingwhichaffectnormalproductionisdetectedinline，IPQ

37、Cwillissue，andIQCissue8Dreporttosupplierafterconfirmednon-conformanceincomingtillthecaseclose.在生产中发现的高比率来料不良,IPQC开出制程异常处理单并在IQC确认不符合物料后发出8D报告，跟进并核实供货商改善行动直至结案.8Drelease8D的发出.Inbelowcases，IQCmayrelease8Dtorequestsuppliertoperformcorrectiveaction.在以下情况下,IQC将发出8D要求供货商进行改善.Title标题：DocNo.文件编号：BZQP-7-07Su

38、pplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page9of14Supplierhascriticalqualityorsafetyissue,hasseriouseffecttoXXX(ZhongShan).供货商出现重大质量或安全问题，对XXX(中山)造成重大影响.Incomingofsupplierhasthreetimesorabovequalityissuespermonth,andsupplierhasnoeffectiveaction.供货商的来料有每月3次或3次以上普通质量问题，并且无有效的改善.Mate

39、rialofsupplierhasqualityissuecausecustomercomplaint.供货商的物料出现质量问题，造成客户投诉.Detailoperationof8D;refertotheprocedureBZQP-8-07“correctiveandpreventiveactionsprocedure”.关于8D的作业方式，参照“纠正及预防措施程序”.6.6Supplierqualitymonitorandimprove供货商质量监控和改善.IQCmonthlymonitorsupplierqualityperformanceandevaluatetopworstperfor

40、mancesupplierinLAR，line/customercomplaint.Detailoperationasbelow:IQC每月监控供货商的质量表现，并且从来料检验批合格率，产线投诉和客户投诉中选择最差供货商.详细作业方法如下:IQCchoosesworst5LARperformancesupplierandtheirLARmonthlyperformancetocalculatethescoreofsupplierbasedonbelowformula:60-(1-actualLAR)x100.IQC从供货商LAR表现中选择最差5位供货商和其当月的LAR,依照以下公式计算供货商的

41、得分:60-(1-actualLAR)x100.IQCcalculatescoringofworst5LARsuppliersperformaceinline/customerclaimasbelow:IQC从供货商LAR表现最差5位供货商,按照以下方式计算供货商产线投诉和客户投诉得分:Line/customercomplaint1;scoring30;产线投诉和客户投诉1,得分30;Line/customercomplaint=1;scoring20;产线投诉和客户投诉1次,得分20;Line/customercomplaint=2;scoring10;Title标题：DocNo.文件编号：

42、BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page10of14产线投诉和客户投诉2次,得分10;Line/customercomplaint二3;scoring0;(orsupplierhasrepeatedqualitycomplaint)产线和客户投诉大于等于3次(或供货商出现重复质量投诉),得分0;IQCsummarizesselectedsupplierpercorrectiveactionrequest,thecriteriaasbelow.IQC对以上挑选的供货商进行改善要求的评比,

43、标准如下:SupplierdidntreceiveanyIQCcorrectiveactionrequestfromXXX(ZhongShan)inamonth,thescoringis10.供应商一个月内没有收到XXX(中山)IQC发出的改善要求，此项得10分SupplierresponseXXX(ZhongShan).IQCcorrectiveactionrequestpromptlyandsuppliercanclosecorrectiveactionontime.Thescoringis5.供货商能快速地反馈XXX(中山)IQC发出的改善要求并且能按时结案,此项得分为5分.Ifsupp

44、liercantcloseanycorrectiveactions,thescoringiszero.如果供货商不能对改善行动要求结案,此项得分为零分.Ifitisapplicable,IQCwillrelease8Dandgotosuppliersitetoassistthemtoimprovetheirqualitytothesuppliersintopworst3andwhosescorewaslessthan70,IQCmayperiodicallymonitortopworst3supplierqualityperformanceifcustomerrequired.如果可以进行，对

45、于得分最低的3位且分数小于70分的供货商,IQC将发放8D,并到供货商工厂进行辅导.IQC可以按客户的要求定期对最差3位供货商的质量表现进行监控。Forsupplierwhocontinuallylistintopworst3supplier3timesorabove,IQCmaydisqualifysupplierfollowedtheclause6.3“supplierqualificationanddisqualification”.对于连续3次或3次以上列入最差3位的供货商,IQC将按照6.3”供货商资格认可和取消程序”取消供货商资格.RECORD记录:DescriptionStora

46、geMinimumRetentionMaintainbyObsoleteDisposalTitle标题：DocNo.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page11of14记录名称保存方法Period保存时间维护人过期处理MaterialDisqualificationrequest物料资格取消申请单BZQP-7-07F01.1FileSave文件保存OneYear一年QATearing销毁SupplierNon-disclosureAgreement供货商保密协议BZQP-7-

47、07F02.1FileSave文件保存OneYear一年PURTearing销毁SupplierReliableInvestigateReport供货商信誉度调查报告BZQP-7-07F03.1FileSave文件保存OneYear一年PURTearing销毁SupplierQualificationSummaryReport供货商认证总结报告BZQP-7-07F04.2FileSave文件保存OneYear一年PURTearing销毁SupplierDisqualificationRequest供货商资格取消申请BZQP-7-07F05.1FileSave文件保存OneYear一年PURTe

48、aring销毁SupplierQualityRiskAssessmentForm供货商质量风险评估表.BZQP-7-07F06.1FileSave文件保存OneYear一年QATearing销毁Monthlypoorqualityperformancesupplierlist每月质量不良供货商清单BZQP-7-07F09.2FileSave文件保存OneYear一年QATearing销毁FLOWCHART流程图:N/AATTACHMENT附件:Forthegeneralproduct,suppliershallsubmitdocumentsandsamplesasbelow:Title标题：D

49、ocNo.文件编号：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供货商质量管理程序Page贞码：Page12of14对于一般产品,供货商需按下表要求提交数据和样品:No序号Document文件Packingmaterial包装材料MetalPart五金件Plasticpart塑料件Others其它1Partsubmissionwarrant零件提交保证书Required必须Required必须Required必须Required必须2Partdrawingorspecificationsheet产品规格图或规格书Required

50、必须Required必须Required必须Required必须3Samples样品Standardsample标准样品Accordingtotheactualsituationtodecide(Maxqtylessorequalto7pcs)视具体情况而定(最大数量不多于7pcs)Additionalsample附加样品Accordingtoth视具体情况而eactualsituationtodecide(Maxqtylessorequalto30pcs)定(最大数量不多于30pcs)4SupplierFAIreport供货商FAI报告Basedonrequirement依据要求Basedonrequirement依据要求Basedonrequirement依据要求Basedonrequirement依据要求5Rawmaterialdata原材料资料Basedonrequirement依据要求Basedonrequirement依据要求Basedonrequirement依据要求Basedonrequirement依据要求6Reliabilitytestreport可靠性测试报告Basedonrequirem