南开大学22年春学期《酒店业培训与人才发展（一）（二）（EI双语）》在线作业平时作业-00001

1、-本页为预览页PAGE14-本页为预览页-本页为预览页22春学期（高起本：1509、1603、1609、1703）酒店业培训与人才发展（一）（二）（EI双语）在线作业-00002第1题. 在实际工作场所进行的培训是()选项A：一对一培训选项B：在职培训选项C：小组培训选项D：离职培训参考答案：B第2题. 有效培训的受益者通常不包括选项A：员工选项B：管理层选项C：供应商选项D：顾客参考答案：C第3题. 以下不属于培训中可以使用的辅助媒体的是选项A：视频选项B：图片选项C：麦克风选项D：学员姓名牌参考答案：D第4题. 测量培训的内容由什么来确定?选项A：组织目标选项B：学院目标选项C：部门目标选

2、项D：培训师目标参考答案：A第5题. The disadvantages of using focus groups to collect data is:选项A：Some might not get returned选项B：They require a large time commitment选项C：Requires high degree of technical skill to design选项D：May not address root causes of problems参考答案：B第6题. Competencies that are important for property

3、 trainers exinclude:选项A：Industry awareness选项B：Organization understanding选项C：Understand the qualities of effective employees and model/train those qualities选项D：Negotiation/contracting skills参考答案：C第7题. 以下不属于人员层面的培训需求分析的内容的是选项A：员工的专长选项B：工作描述书选项C：员工年龄结构选项D：员工能力分析参考答案：B第8题. 以下哪些不属于师徒制活动()选项A：鼓励参与团队选项B：阅读

4、选项C：调研选项D：参加专业协会参考答案：C第9题. 将评估和修订纳入每一个阶段的设计模型是?选项A：Dick和Carey设计模型选项B：Hannafin Peck设计模型选项C：Knirk和Gustafson设计模型选项D：Gerlach-Ely设计模型参考答案：B第10题. ()is the systematic process of determining organizational gaps between ideal performance and actual performance.选项A：Job analysis选项B：Resource analysis选项C：Needs a

5、nalysis选项D：Task analysis参考答案：C第11题. 入职培训对酒店的益处是()选项A：提升员工满意度选项B：降低酒店投诉率选项C：降低员工流动率选项D：提供沟通平台参考答案：C第12题. 以下不属于测量培训的受益方的是选项A：学员选项B：培训师选项C：供应商选项D：管理层参考答案：C第13题. Which of the following is university?based executive education?选项A：General management programs, such as executive MBA programs选项B：Shorter, ope

6、n enrollment programs选项C：Customized programs选项D：All of the above参考答案：D第14题. Some guidelines that you can provide participants for working with a case study include:选项A：Read the case carefully选项B：Identify the problem选项C：Define parameters of the problem选项D：all of the above参考答案：D第15题. ()stresses that e

7、ach step in the process be done in a particular order as the feedback from one step will provide the information to perform the next step.选项A：Hannafin Peck Design Model选项B：Gerlach?Ely Design Model选项C：Rapid Prototyping Design Model选项D：Dick and Carey Design Model参考答案：D第16题. Which of the following is n

8、ot an important factor in determining a successful employee orientation?选项A：Language and cultural differences among employees选项B：Varying literacy levels among employees选项C：The employee orientation space选项D：Convenient reference material参考答案：C第17题. Orientation is introductory instruction concerning a

9、new environment or organization. This instruction generally helps answer employees questions in选项A：Job?related issues选项B：Cultural issues选项C：Job responsibilities选项D：All of the above参考答案：D第18题. 下列不属于Hannafin Peck设计模型的流程之一的是选项A：需求评估选项B：设计选项C：分析选项D：开发参考答案：C第19题. 酒店管理层的培训要侧重()。选项A：能力驱动选项B：效率驱动选项C：利润驱动选项D

10、：绩效驱动参考答案：C第20题. 下列不属于访谈法的特点的是选项A：充分沟通选项B：时间长，不适合大规模人群选项C：可能影响员工工作选项D：需要观察者熟悉使用记录表参考答案：D第21题. The process of benchmarking includes:选项A：Begin by examining the organization as it is, using the current conditions as a foundation选项B：Decide on specific goals the organization needs to attain选项C：Track the

11、progress made toward these goals by comparing then to now选项D：Determine that your organization offers certifications for upper management only, and the shift needs to be toward offering several certifications at the supervisory level参考答案：A,B,C,D第22题. 当一个入职培训项目评估说明成功的时候,为公司带来的的益处在于()。选项A：员工流动率降低选项B：公司

12、收益增加选项C：员工忠诚度更高选项D：团队关系形成的更快参考答案：A,C,D第23题. The stages of selecting vendors includes选项A：Establish selection criteria选项B：Identify potential service providers选项C：Analyze capabilities using a Request For Proposal format选项D：Make a tentative decision参考答案：A,B,C,D第24题. Typical questions to be included in d

13、esigning feedback mechanisms are选项A：What do we need to know?选项B：How do we get the information?选项C：How do we provide information to all people who need to have it?选项D：How do we get the feedback?参考答案：A,B,C第25题. 以下哪些是管理层培训的方法()。选项A：在职培训选项B：岗位轮换选项C：工商管理硕士课程选项D：大学在校课程参考答案：A,B,C,D第26题. Good listening invo

14、lves distinct steps of选项A：Paying attention选项B：Attaching meaning选项C：Evaluating the message选项D：Responding and remembering参考答案：A,B,C,D第27题. Some common orientation types include选项A：Group sessions选项B：Individual sessions选项C：Self?orientation选项D：Mentor sessions参考答案：A,B,C,D第28题. 通常的培训成本包括哪几个方面选项A：劳动力成本选项B：资

15、料成本选项C：实施成本选项D：其他成本参考答案：A,B,C,D第29题. Which of the following belong to the stages to a role play?选项A：Provide background选项B：Conduct the role play选项C：Close the session选项D：Debrief the participants参考答案：A,B,C,D第30题. 培训差距或问题的来源可能是选项A：技巧缺乏选项B：知识缺乏选项C：适当系统的缺乏选项D：资金缺乏参考答案：A,B,C第31题. Job analysis involves two

16、steps,they are:选项A：creating a task list选项B：analyze each task选项C：developing a job breakdown for each task选项D：analyze the job参考答案：A,C第32题. In hospitality, three “S” elements that trainers must train include选项A：Salary选项B：Standards选项C：Service选项D：Safety参考答案：B,C,D第33题. 在以下选项中,可以进行培训测量的主体有选项A：培训师选项B：培训项目主导

17、者选项C：基层经理选项D：外部顾问参考答案：A,B,C,D第34题. The position of instructional systems designer requires a number of competencies including:选项A：A foundation in learning theory, including adult learning principles选项B：Content expertise, including a thorough working knowledge of job skills and performance expectatio

18、ns for varied positions选项C：Effective communication skills选项D：A comprehensive knowledge of and skills in using a variety of instructional methods参考答案：A,B,C,D第35题. Training objectives should outline what a trainee should know and be able to do after training.()will help you set training objectives.选项A

19、：training details选项B：task lists选项C：job breakdowns选项D：job descriptions参考答案：B,C,D第36题. The first phase of a job and task analysis is breaking down each task previously listed into specific components, required equipment, supplies needed, procedures to be used, and proficiency scores.选项A：对选项B：错参考答案：B第3

20、7题. A standard rule of thumb is to use a minimum of three data collection methods.选项A：对选项B：错参考答案：B第38题. 师徒制在酒店培训中的作用是在职业道路上从重要导师那里获得指导。选项A：对选项B：错参考答案：A第39题. 一个好的培训师不能向学员分享自己过往的经历,尤其是错误经历。选项A：对选项B：错参考答案：B第40题. 尽管有许多不同的教学设计模式,但几乎所有的教学设计模式都强调要使用系统的方法。选项A：对选项B：错参考答案：A第41题. The most basic method of calcu

21、lating turnover cost is by measuring only those costs associated with filling the vacated position.选项A：对选项B：错参考答案：A第42题. A trainer should analyze apparent trends as part of his or her preparation for training.选项A：对选项B：错参考答案：A第43题. 行为层评估最为错综复杂,但提供的信息也最有用。选项A：对选项B：错参考答案：B第44题. The primary purpose for conducting a needs assessment at the organizational level is just to create a temporary fix or satisfy this years training needs initiative.选项A：对选项B：错参考答