南开大学22年春学期《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00003

1、-本页为预览页PAGE14-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）酒店业培训与人才发展（一）（二）（EI双语）在线作业-00003第1题. 有效培训的受益者通常不包括选项A：员工选项B：管理层选项C：供应商选项D：顾客参考答案：C第2题. 即使组织的法律部门可能会参与监督合同的起草工作,合同阶段也不应该完全“移交”给()。选项A：外包供应商选项B：公司负责人选项C：法律顾问选项D：当地法律机构参考答案：C第3题. Orientation is introductory instruction concerning a new environm

2、ent or organization. This instruction generally helps answer employees questions in选项A：Job?related issues选项B：Cultural issues选项C：Job responsibilities选项D：All of the above参考答案：D第4题. 以下不属于测量的四种主要方式的是选项A：定类选项B：定量选项C：定距选项D：定比参考答案：B第5题. 以下不属于人员层面的培训需求分析的内容的是选项A：员工的专长选项B：工作描述书选项C：员工年龄结构选项D：员工能力分析参考答案：B第6题.

3、Labor?related benefits deriving from effective training are:选项A：Fewer employee grievances选项B：Fewer lawsuits选项C：Less likelihood of a strike选项D：all of the above参考答案：D第7题. 最常见的外包类型是()。选项A：全面外包选项B：业务外包选项C：选择性外包选项D：部分外包参考答案：C第8题. 下列选项中()不属于高层经理的培训需求。选项A：调整愿景、战略和行为选项B：改善内部流程选项C：关注时事选项D：保持高绩效参考答案：C第9题. Whi

4、ch of the following is the main clause of the outsourcing contract?选项A：Data rights选项B：Penalties选项C：Payment schedules选项D：All of the above参考答案：D第10题. 下列选项中()不属于主管层选项A：主管选项B：部门经理选项C：高级主管选项D：领班参考答案：B第11题. ()课程的时间较短,可以专注于更具体的主题,如营销策略和电子商务问题。选项A：EMBA选项B：非学位公开招生选项C：定制课程选项D：在线高管参考答案：B第12题. Both mentoring an

5、d ()can be highly effective in developing the leadership capacity of individuals. The goal of both processes is to maximize performance.选项A：coaching选项B：training选项C：guiding选项D：directing参考答案：A第13题. 计算机辅助学习的优点是()选项A：帮助学员更容易地理清思路选项B：提供个性化数据反馈和需求和结果的评估信息选项C：提高员工学习积极性，帮组其学习和理解选项D：为学员探索、实验、交流和反思提供机会，特别是合作解

6、决问题或交流练习参考答案：B第14题. 在20世纪60年代,成人教育从夜间大学转移到更广泛的()。选项A：专业培训选项B：继续教育选项C：高等教育选项D：基础教育参考答案：B第15题. 许多公司的企业大学作为利润中心,不仅培训内部员工,还对()进行培训。选项A：内部高层经理选项B：志愿体验者选项C：内部主管选项D：外部人员参考答案：D第16题. 酒店商业联盟(HBA)支持()从学校到酒店的职业课程。选项A：高中生选项B：大学生选项C：小学生选项D：职场人士参考答案：A第17题. Besides department trainers, property trainers, and region

7、al and corporate trainers, other specialized training roles in hospitality also include:选项A：Instructional systems designer选项B：Web?based media developer选项C：Consultant选项D：all of the above参考答案：D第18题. 下列在实际上脱离了ADDIE系统的设计模型是选项A：Dick和Carey设计模型选项B：Hannafin Peck设计模型选项C：快速原型设计模型选项D：Gerlach-Ely设计模型参考答案：C第19题.

8、 将评估和修订纳入每一个阶段的设计模型是?选项A：Dick和Carey设计模型选项B：Hannafin Peck设计模型选项C：Knirk和Gustafson设计模型选项D：Gerlach-Ely设计模型参考答案：B第20题. 以下不属于视频媒体的优点的是选项A：低成本选项B：便于管理选项C：可移植性选项D：高互动参考答案：D第21题. Icebreakers help set the tone of a training session by:选项A：Creating enthusiasm选项B：Creating a friendly environment that is conduciv

9、e to interaction选项C：Stressing participants选项D：Providing a venue for exchange or interaction参考答案：A,B,D第22题. Typical questions to be included in designing feedback mechanisms are选项A：What do we need to know?选项B：How do we get the information?选项C：How do we provide information to all people who need to ha

10、ve it?选项D：How do we get the feedback?参考答案：A,B,C第23题. How does an organization select external training suppliers?选项A：Establish selection criteria选项B：Identify potential service providers选项C：Analyze capabilities using a Request For Proposal format选项D：Make a tentative decision参考答案：A,B,C,D第24题. 通常进行培训需求

11、评估的参与者包括选项A：培训部门经理选项B：员工本人选项C：人力资源部门选项D：员工上级参考答案：A,B,C,D第25题. 外包决策的六步模型中的“选择活动”阶段需要进行哪些工作()。选项A：明确参与培训的员工选项B：检查可用选项选项C：确定所需的培训任务和功能选项D：确定哪些最适合外包参考答案：B,C,D第26题. 以下属于介绍培训师的常见方法的有选项A：书面介绍选项B：他人介绍选项C：自我介绍选项D：相互介绍参考答案：A,B,C第27题. Games for training should be:选项A：Expensive选项B：Participative选项C：Brief选项D：Adap

12、table参考答案：B,C,D第28题. Research on professional certification programs revealed common characteristics such as ()in certification programs professional associations offer.选项A：All seek to enhance professions by developing the competence of practitioners选项B：None provide basic entry into the profession选项

13、C：All capitalize on the employees internal motivation to achieve technical competence and recognition by professional peers选项D：All require education and work experience in the chosen field in addition to competence in a body of knowledge, as demonstrated through an examination参考答案：A,B,C,D第29题. Some

14、of the many factors contributing to the labor shortage in the hospitality industry are:选项A：Demographics选项B：Competition from better paying industries选项C：Low perception of service culture选项D：Perceived lack of education needed参考答案：A,B,C,D第30题. 以下哪些不属于培训评估的建议()。选项A：严格揪出错误选项B：每天培训少量任务选项C：获得受训者的反馈选项D：每天布置

15、大量任务参考答案：A,D第31题. 师徒制的技巧包括()。选项A：互相理解选项B：分享选项C：倾听选项D：互相尊重参考答案：B,C第32题. 技术可以在以下哪些方面帮助追踪发展?选项A：时间分析选项B：考试分析选项C：学员分析选项D：支持分析参考答案：A,C,D第33题. Training objectives should outline what a trainee should know and be able to do after training.()will help you set training objectives.选项A：training details选项B：task

16、 lists选项C：job breakdowns选项D：job descriptions参考答案：B,C,D第34题. There are numerous methods used for evaluating training,such as:选项A：Homework选项B：Class projects选项C：Papers选项D：Quizzes参考答案：A,B,C,D第35题. A job description can be used in选项A：Preparing for training选项B：Preparing necessary stuff选项C：Orienting and tr

17、aining a new employee选项D：Evaluating the employees performance on the job参考答案：A,C,D第36题. 一个好的培训师不能向学员分享自己过往的经历,尤其是错误经历。选项A：对选项B：错参考答案：B第37题. Certifications offer recognition to the industry professional for mastery of a certain body of knowledge.选项A：对选项B：错参考答案：A第38题. Similar competencies to those of

18、the property?level training professional are needed on the regional and corporate levels but involving an even wider, more diverse, and complex perspective.选项A：对选项B：错参考答案：A第39题. 交流三要素中的视觉要素包括眼神接触、姿势、收拾和面部表情。选项A：对选项B：错参考答案：A第40题. The main disadvantage with group training is that it is time?consuming.选项A：对选项B：错参考答案：B第41题. A trainer will be more successful if he or she understands and uses learning levels principles when working with trainees.选项A：对选项B：错参考答案：B第42题. The use of measurement and evaluation in training provides a win-lose situation.选项A：对选项B：错参考答案：B第43题. Shadowing is no