南开大学22年春学期《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00003

1、-本页为预览页PAGE15-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）酒店业领导力与管理（一）（二）（EI双语）在线作业-00003第1题. One of the most commonly used tools for generating ideas is:选项A：Brainstorming选项B：Meeting选项C：Discussion选项D：Quarrel参考答案：A第2题. The description of Force field analysis is NOT right选项A：A planning techniquethat

2、helps identify the significant forces that influence a problem选项B：It begins withthe supposition that any particular situation is the result of dynamic forces that create that situation.选项C：There are twotypes of forces acting upon any situation according to Force field analysis.选项D：It is a scientific

3、 way tomake a compromise参考答案：D第3题. 字词、语音语调、身体语音在沟通中的影响比例是选项A：字词(55%)、语音语调(38%)、身体语音(7%)选项B：字词(7%)、语音语调(38%)、身体语音(55%)选项C：字词(55%)、语音语调(7%)、身体语音(38%)选项D：字词(38%)、语音语调(55%)、身体语音(7%)参考答案：B第4题. Please select a suitable communication style according to the following situation: F&B Manager is delegating a p

4、roject to his subordinate.选项A：Reflective Communication Style选项B：Supportive communication style选项C：Directive Communication Style选项D：Emotive Communication Style参考答案：B第5题. Please identify the stage of team development according to the following description: Team members learn that they can work effecti

5、vely together as a cohesive unit. They are more tolerant of each other. The team is better able to cope with differences of opinion.选项A：Forming选项B：Norming选项C：Storming选项D：Performing参考答案：B第6题. 请根据以下描述来确定反馈的类型“明确那些符合要求的行为与结果“选项A：沉默选项B：批判选项C：建议选项D：强化参考答案：D第7题. You are old enough to know better? What bus

6、inesswriting rule the writer broke in this sentence?选项A：Take a stand选项B：Stress the positive选项C：Follow the inverted pyramidrule选项D：Avoid condescending statements参考答案：D第8题. 哪一个角色最会发表以下的言论?:”我们在上次的会议上讨论过这个想法,我已经说过我不喜欢.选项A：统治者选项B：阻碍者选项C：游说者选项D：讥讽者参考答案：B第9题. Where the personal details should beplace on t

7、he your resume?选项A：At the bottom选项B：At the top选项C：In the middle选项D：Anywhere you like参考答案：B第10题. Which one is NOT the focus of management?选项A：Do things right选项B：Communicate visionand values选项C：Direct operations选项D：Enforce policies and rules参考答案：B第11题. Which one is NOT the benefits of gaining competen

8、cy of storytelling ?选项A：It is a powerful motivational tool选项B：Provide listeners with mental map选项C：Memorable stories can act as potent change mechanisms选项D：Transform listeners life参考答案：D第12题. 重新设计工作与管理哪一类多元化劳动力联系最紧密?选项A：少数民族劳动力选项B：残疾人劳动力选项C：低教育劳动力选项D：女性劳动力参考答案：B第13题. What power stems from an individ

9、uals special knowledge or skill in relation to tasks performed by members of his or her staff选项A：Referent Power选项B：Legitimate Power选项C：Coercive Power选项D：Expert Power参考答案：D第14题. 让我能在团队会议上勇敢发言的驱动力是什么?选项A：过往的尴尬经历选项B：紧张的情绪选项C：我能够清楚的表达自己的想法选项D：会议主持会在我无话可说时让我发言参考答案：C第15题. 椭圆形在流程图中表示的含义是:选项A：开始或结束选项B：主要步骤选

10、项C：此处需要做决定选项D：一项活动参考答案：A第16题. Which role is the most likely to make the following comments:So far we have identified five reasons why we need to do this. Let me list them and see if we all agree.选项A：The Inquirer选项B：The Reviewer选项C：The Contributor选项D：The Evaluator参考答案：B第17题. Which one of following qu

11、estion is NOT suitable to ask interviewers?选项A：How would you describe your companys culture选项B：How often will I be evaluatedif hired?选项C：Whats your companys mission?选项D：Why is the job Im applying for open?参考答案：C第18题. “盗窃”是在侵害他人广义财产中的哪一类?选项A：品格选项B：良心选项C：财物选项D：名誉参考答案：C第19题. What type of feedback manag

12、ers should use in order to maintain status quo?选项A：Reinforcement选项B：Advice选项C：Silence选项D：Criticism参考答案：C第20题. Yesterday afternoon The Kunlun Hotel held the veryfirst Hotel Product Knowledge Contest and Housekeeping won the first prize. What business writing rule the writer broke in this paragraph?选项

13、A：Take a stand选项B：Stress the positive选项C：Follow the inverted pyramidrule选项D：Avoid condescending statements参考答案：C第21题. 在哪一个团队发展阶段团队成员会提出以下的问题?- 我们如何确定我们已经做出了最好的决定?选项A：形成期选项B：争吵期选项C：平稳期选项D：高效期参考答案：D第22题. Please identify the stage of team development according to the following description: Members ofte

14、n regress to the unproductive behaviors. Conflicts may arise again, and members may need to resume active roles in resolving them.选项A：Forming选项B：Norming选项C：Transforming选项D：Performing参考答案：C第23题. 阻碍我在团队会议上勇敢发言的牵制力是什么?选项A：会议主持会鼓励讨论选项B：能得到想要的答案选项C：会议有一个每人都需要贡献想法的规则选项D：担心我发言内容的质量参考答案：D第24题. 在求职信的第二段应该包含的

15、信息是:选项A：为什么感兴趣选项B：总结你的能够胜任此工作的优势选项C：总结你可以贡献给公司的要点选项D：所有选项参考答案：D第25题. 客人投诉餐厅,厨师责怪餐厅服务员点单的准确性,服务员则责怪厨师出品太慢。这类冲突的发生出于什么样的原因?选项A：任务互赖选项B：资源竞争选项C：管辖模糊选项D：身份争斗参考答案：A第26题. 高绩效的以质量为导向的酒店公司会聚焦在以下哪个质量管理元素上?选项A：建立与使用标准选项B：建立质量管理团队选项C：赋权给员工选项D：以上全是参考答案：D第27题. The description of Vision Statement is NOT right选项A：

16、It is the articulationof what the organization will look like after a change is complete选项B：It definesthe organizations response to a perceived need.选项C：It sets the direction选项D：Creating a vison isonly in the hands of change sponsor参考答案：D第28题. 高层管理在推行多元化项目过程中定期地向员工展示既定的短期或长期目标完成情况是属于“达成多元化五步法”里的哪一步?

17、选项A：识别组织多元化的问题选项B：强化高层的承诺选项C：要求结果及回顾目标选项D：保持可持续性参考答案：C第29题. Which strategy can mostly help undereducated groups?选项A：Provide English Training选项B：Provide continuing education opportunity选项C：Develop more lateral career opportunities选项D：Provide diversity training program参考答案：B第30题. 前厅经理想用培训预算做前台系统培训,人力资

18、源部想将之用做其它培训。这类冲突的发生出于什么样的原因?选项A：任务互赖选项B：资源竞争选项C：管辖模糊选项D：身份争斗参考答案：B第31题. 变革失败的原因有哪些?选项A：变革的方向被改变了选项B：变革对象拒绝变革选项C：变革推动者过于关注技术而忽视人的作用选项D：变革推动者的专治态度参考答案：B,C,D第32题. Third-Party Interventions strategies that are available to managers are:选项A：Mediation选项B：Process Consultation选项C：Organizational change选项D：Co

19、mpromise参考答案：A,B,C第33题. 在会议中会议主持人可以通过哪些技巧来控制操控会议的发言者?选项A：点头示意发言者他/她的观点已被采纳选项B：打断发言者：“我们需要讨论下一个话题了。”选项C：通过向发言者提出关闭型问题（是或不是）来结束发言选项D：归纳总结发言者的观点然后问其它与会者是否有补充参考答案：A,B,C,D第34题. 官僚型管理者的特征有哪些?选项A：不按常规出牌选项B：他们拒绝变革，最后保持原样选项C：按照既定的政策或流程做决定选项D：员工可以自行做一些决定参考答案：B,C第35题. 管理多元化的原因有哪些?选项A：女性人口比例增长选项B：少数民族人口比例增长选项C：

20、人们倾向与同类人聚集，当非同类在一起时会出现各种偏见、误会甚至冲突选项D：人们喜欢保持个性化参考答案：A,B,C,D第36题. What are characteristics of The SecuritySeeker?选项A：Likely to make a commentsuch as I wish somebody would have told me what to do when that happened to me.选项B：Wants sympathy or personal recognition选项C：Always has it worse than anyone else

21、选项D：Always plugs pet theories参考答案：A,B,C第37题. How to be an effective listener responding stage选项A：Ask questions to find outexactly what kind of response the speaker wants选项B：When giving response youalso need to consider your time, energy and inclination选项C：Give the answers you knew选项D：Give response b

22、ased on yourown judgement参考答案：A,B第38题. 处理人际关系导向冲突时,第三方介入时的指导方针有哪些?选项A：劝阻消极行为（侮辱、成见等）选项B：确保每一方有机会发言选项C：请双方描述他们是如何看待自己与对方的行为选项D：请双方选择一到三个他们愿意改变的行为参考答案：A,B,C,D第39题. 创新企业的特征有哪些?选项A：赋予员工许多自主权力选项B：鼓励在各层级开发的沟通选项C：聘用带有多元化背景的员工选项D：有严格的审批流程参考答案：A,B,C第40题. Comparing with Deming, Jurans mainfocuses on quality management are:选项A：Delved much more deeply into the mechanics of actually Implementing a system of quality improvement within an organization选项B：Emphas