酒店英语学习情境三：客房服务英语32CleaningtheRoom课件

1、酒店英语学习情境三：客房服务英语32CleaningtheRoom酒店英语学习情境三：客房服务英语32CleaningtheR学习任务: 客房清理服务 Name : PeterJob: Room attendantResponsibility: To make up the hotel rooms and clean the rooms on guests request 学习任务: 客房清理服务 ContentsLearning Objectives 学习目标1Working Procedures 工作程序2Working Knowledge 工作知识 3Hotel Task 酒店任务45W

2、ords and Expressions6ActivityContentsLearning Objectives 学习Learning Objectives 学习目标After finishing this task, you should be able to： Know the procedure of cleaning the room. Make up the room on guests request.Learning Objectives 学习目标After Working Procedures 工作程序 Enter the guestroom. 进入客房 Dispose the

3、 rubbish. 清理垃圾 Remove dirty bed linen. 更换床单 Make up the bed. 整理床铺 Dust the room. 清理房间 Replenish guest supplies. 补充客用品 Clean the bathroom. 清洁浴室 Vacuum the sleeping room floor. 地板洗尘 Fill in the form and leave. 登记并离开 Working Procedures 工作程序 Working Knowledge 工作知识(1)1.Before entering the room, you shoul

4、d ask the guest if he/she allow you to enter with the following sentence, “Housekeeping. May I come in?” If the guest doesnt allow you to come in, you need to ask him/she, “When would you like me to do the room?”Working Knowledge 工作知识(1)1.BefWorking Knowledge 工作知识(2)2. Room status 房态中文英文缩写保留房Blocked

5、 Room B请速打扫房Makeup RoomMUR住客房(又称“实房”)Occupied Room O已打扫的实房Occupied and CleanOCOk房（又称“空房”）Vacant and Ready VR走客房Check-out Room CO待清洁房（又称“脏房”）Unmade Room外宿房Sleep-out Room S/O携带少量行李的住客房Light BaggageL/B没有携带行李的住客房No BaggageNO/B请勿打扰房Do Not DisturbDNDWorking Knowledge 工作知识(2)2. Ro3. Priority in guestroom c

6、leaning. 客房清理顺序 Working Knowledge 工作知识(3)3. Priority in guestroom clean4. Tags. 标签Working Knowledge 工作知识(4)请勿打扰请速清洁请清扫房间4. Tags. 标签Working Knowledge Hotel Task 酒店任务Suppose you are Peter, now youre going to clean the guestroom. Please perform the task according to the hints below with your partner.角色

7、A: 你是George Brown, 住在1501房间, 你要求客房服务员到房间清洁并提供夜床服务。角色B: 你是客房服务员Peter，你为客人打扫房间和提供夜床服务。Hotel Task 酒店任务Suppose you areWords to know housekeeping n.客房部disturb v.打扰 attendant n.服务人员service n.服务 convenient adj.方便的disagree v.不同意 later adv.稍后turn-down service晚床服务 clean v.清洁make up整理Words to know housekeeping

8、 n.Useful expressions1. Asking whether start to do room cleaning. 为客人提供清理客房服务 (1) Im sorry to disturb you. May I make up your room now? (2) Would you like me to make up your room? (3) May I do the turn-down service?2. The guest disagree to do room cleaning at the moment.客人目前不同意清理客房 (1) What time wou

9、ld it be convenient? (2) What time would be better for you? (3) I will come back later.Useful expressions1. Asking whUseful expressions3.Going into the room and doing room cleaning.进入客房进行清理 (1) May I vacuum the room now? (2) May I make up these things on your bed? (3) Your room will be ready in fift

10、een minutes.Useful expressions3.Going intoActivity 1.Identify the items in the picture and write down the names of the items as more as you can. 在图中辨识相关的物品并尽你所能写下物品的名字。_Activity 1.Identify the items Activity 2. Can you put the following pictures into the right steps? Cut the following pictures, and paste them in the right box. Then tell your partner what they are doing. 把下列图片贴在相应的步骤。Activity 2. Can you put the foStep 1Step 5Step 2Step 6Step 3Step 7Step 4Step 8Step 1Step 5Step 2Step 6Step 3 清理房间基本礼仪 如门上有“请勿打扰（DND）”的字牌，则不应进房。 进房前一定要先按门铃，或轻敲房门，即使是空房也应如此，以防房内有客人。 如果客人在房间，则应礼貌地