客户管理服务中心手册中英文对照版

1、H:精品资料建筑精品网原稿ok（删除公文）建筑精品网5未上传百度轻松由我My Easy Way 神州行Shenzhouxing 客户服务手册User Manual一、 TOC o 1-3 h z u HYPERLINK l _Toc 公司介绍 PAGEREF _Toc h 5I HYPERLINK l _Toc Introduction to Guangdong Mobile Communications Co., Ltd. PAGEREF _Toc h 5 HYPERLINK l _Toc ( 一) 公司介绍 PAGEREF _Toc h 6 HYPERLINK l _Toc (I)Comp

2、any profile PAGEREF _Toc h 6 HYPERLINK l _Toc ( 二) 我们的品牌神州行 PAGEREF _Toc h 6 HYPERLINK l _Toc (II)Our key product Shenzhouxing Card PAGEREF _Toc h 6 HYPERLINK l _Toc ( 三) 网络介绍 PAGEREF _Toc h 7 HYPERLINK l _Toc (III)Introduction to our network PAGEREF _Toc h 7 HYPERLINK l _Toc 1、 网络概况 PAGEREF _Toc h

3、71.Introduction to our network7 HYPERLINK l _Toc 2、 未来展望 PAGEREF _Toc h 7 HYPERLINK l _Toc 2.Future development PAGEREF _Toc h 7二、 HYPERLINK l _Toc 服务篇 PAGEREF _Toc h 8II HYPERLINK l _Toc Services PAGEREF _Toc h 8 HYPERLINK l _Toc ( 一) 服务方式 PAGEREF _Toc h 9 HYPERLINK l _Toc (I)Service mode PAGEREF _

4、Toc h 9 HYPERLINK l _Toc ( 二) 服务渠道 PAGEREF _Toc h 9 HYPERLINK l _Toc (II)Service channels PAGEREF _Toc h 9 HYPERLINK l _Toc 1、 沟通100服务厅 PAGEREF _Toc h 9 HYPERLINK l _Toc 1.Communication 100 service hall PAGEREF _Toc h 9 HYPERLINK l _Toc 2、 1860/1861客户服务热线 PAGEREF _Toc h 9 HYPERLINK l _Toc 2.Customer

5、 service hotline 1860/1861 PAGEREF _Toc h 9 HYPERLINK l _Toc 3、 服务热线 PAGEREF _Toc h 9 HYPERLINK l _Toc 3.Service hotline PAGEREF _Toc h 9 HYPERLINK l _Toc 4、 自助销售终端 PAGEREF _Toc h 9 HYPERLINK l _Toc 4.Self-service sales terminals PAGEREF _Toc h 9 HYPERLINK l _Toc 5、 分销网点 PAGEREF _Toc h 9 HYPERLINK l

6、 _Toc 5.Distribution network PAGEREF _Toc h 9 HYPERLINK l _Toc 6、 广东移动通信公司有限责任公共网址 PAGEREF _Toc h 10 HYPERLINK l _Toc 6.Website of Guangdong Mobile Communications Co., Ltd. PAGEREF _Toc h 10 HYPERLINK l _Toc 7、 短信渠道 PAGEREF _Toc h 10 HYPERLINK l _Toc 7.Short message channels PAGEREF _Toc h 10 HYPERL

7、INK l _Toc 8、 24小时自助服务厅: PAGEREF _Toc h 10 HYPERLINK l _Toc 8.24-hour self-service hall: PAGEREF _Toc h 10 HYPERLINK l _Toc ( 三) 服务受理 PAGEREF _Toc h 10 HYPERLINK l _Toc (III)Service contents PAGEREF _Toc h 10 HYPERLINK l _Toc 1、 购卡 PAGEREF _Toc h 10 HYPERLINK l _Toc 1.Card purchasing PAGEREF _Toc h

8、10 HYPERLINK l _Toc 2、 激活 PAGEREF _Toc h 11 HYPERLINK l _Toc 2.Activation PAGEREF _Toc h 11 HYPERLINK l _Toc 3、 欠费停机重开机, 挂失解挂失 PAGEREF _Toc h 12 HYPERLINK l _Toc 3.Service interruption for owning fee/reactivation; loss reporting/reactivation after loss reporting PAGEREF _Toc h 12 HYPERLINK l _Toc 4、

9、 补换卡 PAGEREF _Toc h 12 HYPERLINK l _Toc 4. Card renewal and change PAGEREF _Toc h 12 HYPERLINK l _Toc 5、 密码设置 PAGEREF _Toc h 13 HYPERLINK l _Toc 5.Password setting PAGEREF _Toc h 13 HYPERLINK l _Toc 6、 解PUK PAGEREF _Toc h 13 HYPERLINK l _Toc 6.PUK unblocking PAGEREF _Toc h 13 HYPERLINK l _Toc 7、 解除黑

10、名单 PAGEREF _Toc h 14 HYPERLINK l _Toc 7.Blacklist rescission PAGEREF _Toc h 14 HYPERLINK l _Toc 8、 缴费 PAGEREF _Toc h 14 HYPERLINK l _Toc 8.Fee payment PAGEREF _Toc h 14 HYPERLINK l _Toc 9、 短信通知服务 PAGEREF _Toc h 15 HYPERLINK l _Toc 9.Short message noticing service PAGEREF _Toc h 15三、 HYPERLINK l _Toc

11、 业务篇 PAGEREF _Toc h 16III HYPERLINK l _Toc Businesses PAGEREF _Toc h 16 HYPERLINK l _Toc ( 一) 基本通信 PAGEREF _Toc h 17 HYPERLINK l _Toc (I)Basic businesses PAGEREF _Toc h 17 HYPERLINK l _Toc 1、 来电显示 PAGEREF _Toc h 17 HYPERLINK l _Toc 1.Caller ID display PAGEREF _Toc h 17 HYPERLINK l _Toc 2、 短信业务 PAGER

12、EF _Toc h 17 HYPERLINK l _Toc 2.Short messages PAGEREF _Toc h 17 HYPERLINK l _Toc ( 二) 个性通信 PAGEREF _Toc h 18 HYPERLINK l _Toc (II)Personalized businesses PAGEREF _Toc h 18 HYPERLINK l _Toc 1、 呼叫限制 PAGEREF _Toc h 18 HYPERLINK l _Toc 1.Call Restriction PAGEREF _Toc h 18 HYPERLINK l _Toc 2、 彩铃业务 PAGER

13、EF _Toc h 19 HYPERLINK l _Toc 2.CRBT service PAGEREF _Toc h 19 HYPERLINK l _Toc 3、 17951IP业务 PAGEREF _Toc h 20 HYPERLINK l _Toc 3.17951 IP service PAGEREF _Toc h 20 HYPERLINK l _Toc 4、 神州行香港、 澳门、 台湾漫游 PAGEREF _Toc h 21 HYPERLINK l _Toc 4.Shenzhouxing roaming service in Hong Kong, Macao and Taiwan PA

14、GEREF _Toc h 21 HYPERLINK l _Toc ( 三) 应用通信 PAGEREF _Toc h 23 HYPERLINK l _Toc (III)Applicable businesses PAGEREF _Toc h 23 HYPERLINK l _Toc 1、 天气预报 PAGEREF _Toc h 23 HYPERLINK l _Toc 1.Weather forecast service PAGEREF _Toc h 23 HYPERLINK l _Toc 2、 手机邮箱 PAGEREF _Toc h 24 HYPERLINK l _Toc 2.Mobile pho

15、ne mailbox PAGEREF _Toc h 24 HYPERLINK l _Toc 3、 广播新干线 PAGEREF _Toc h 25 HYPERLINK l _Toc 3.Broadcasting new highway PAGEREF _Toc h 25 HYPERLINK l _Toc ( 四) 移动梦网 PAGEREF _Toc h 26 HYPERLINK l _Toc (V)Monternet PAGEREF _Toc h 26 HYPERLINK l _Toc 1、 什么是移动梦网? PAGEREF _Toc h 26 HYPERLINK l _Toc 1.What i

16、s Monternet? PAGEREF _Toc h 26 HYPERLINK l _Toc 2、 如何取消移动梦网? PAGEREF _Toc h 26 HYPERLINK l _Toc 2.How to cancel Monternet? PAGEREF _Toc h 26四、 HYPERLINK l _Toc 资费介绍篇 PAGEREF _Toc h 28IV HYPERLINK l _Toc Rates PAGEREF _Toc h 28 HYPERLINK l _Toc ( 一) 、 基本资费 PAGEREF _Toc h 29 HYPERLINK l _Toc (I)Basic

17、rates PAGEREF _Toc h 29 HYPERLINK l _Toc ( 二) 12593优惠干线 PAGEREF _Toc h 30 HYPERLINK l _Toc (II)12593 Preferential Line PAGEREF _Toc h 30 HYPERLINK l _Toc 1、 如何使用12593优惠干线? PAGEREF _Toc h 30 HYPERLINK l _Toc 1.How to use 12593 preferential line? PAGEREF _Toc h 30 HYPERLINK l _Toc 2、 12593优惠干线的资费标准如何?

18、 PAGEREF _Toc h 30 HYPERLINK l _Toc 2.Whats the rate for 12593 preferential line? PAGEREF _Toc h 30 HYPERLINK l _Toc ( 三) 亲情号码 PAGEREF _Toc h 31 HYPERLINK l _Toc (III)Familiarity Number PAGEREF _Toc h 31 HYPERLINK l _Toc 1、 什么是神州行亲情号码业务? PAGEREF _Toc h 31 HYPERLINK l _Toc 1.What is Shenzhouxing Fami

19、liarity Number Service? PAGEREF _Toc h 31 HYPERLINK l _Toc 2、 如何设置亲情号码? PAGEREF _Toc h 31 HYPERLINK l _Toc 2.How to set you familiarity numbers? PAGEREF _Toc h 31 HYPERLINK l _Toc 3、 亲情号码的资费如何? PAGEREF _Toc h 32 HYPERLINK l _Toc 3.Whats the rate of familiarity number ? PAGEREF _Toc h 32 HYPERLINK l

20、_Toc ( 四) 17951 IP电话 PAGEREF _Toc h 32 HYPERLINK l _Toc (IV)17951 IP call rates PAGEREF _Toc h 32 HYPERLINK l _Toc ( 五) 神州行香港、 澳门、 台湾漫游资费 PAGEREF _Toc h 3233 HYPERLINK l _Toc (V)Shenzhouxing roaming rate in Hong Kong, Macao and Taiwan PAGEREF _Toc h 33 HYPERLINK l _Toc ( 六) 新业务功能费 PAGEREF _Toc h 35

21、HYPERLINK l _Toc (VI)Function fee of new businesses PAGEREF _Toc h 35 HYPERLINK l _Toc ( 七) 神州行省钱小窍门 PAGEREF _Toc h 36 HYPERLINK l _Toc (VII)Sweet tips for Shenzhouxing users PAGEREF _Toc h 36五、 HYPERLINK l _Toc 话费查询/充值篇 PAGEREF _Toc h 37V HYPERLINK l _Toc Rate Inquiry/ Recharge PAGEREF _Toc h 37 HY

22、PERLINK l _Toc ( 一) 余额查询 PAGEREF _Toc h 38 HYPERLINK l _Toc (I)Balance inquiry PAGEREF _Toc h 38 HYPERLINK l _Toc ( 二) 国内充值 PAGEREF _Toc h 38 HYPERLINK l _Toc (II)Domestic recharge PAGEREF _Toc h 38 HYPERLINK l _Toc ( 三) 香港充值 PAGEREF _Toc h 38 HYPERLINK l _Toc (III)Recharge in Hong Kong PAGEREF _Toc

23、 h 38 HYPERLINK l _Toc ( 四) 境外客服热线 PAGEREF _Toc h 38 HYPERLINK l _Toc (IV)Foreign customer service hotline PAGEREF _Toc h 38神州行客户服务手册User Manual for Shenzhouxing Card公司介绍Introduction to Guangdong Mobile Communications Co., Ltd.( 一) 公司介绍(1)Company profile广东移动通信有限公司作为全国最早开通移动电话系统的移动通信运营公司之一, 公司一直秉持”沟通

24、从心开始”的服务理念, 致力为广大客户提供优质、 方便和个性化的移动信息服务。网络覆盖全省99%以上的人口, 国内漫游无盲区, 截至 12月底,中国移动与216个国家和地区的285个运营公司开通了GSM国际漫游业务, 并与135个国家和地区的126个运营商开通了GPRS国际漫游。Guangdong Mobile Communications Co. Ltd. is one of the first operators to provide mobile telephone services in China. We have always adhered to the service prin

25、ciple of ”Communicating from the heart”, and have been dedicated to providing personalized services with high quality and convenience. Our network covers over 99% of the province and with this network, our users can also roam to any part of China. By the end of December , we have cooperated with 285

26、 operators in 216 countries and regions to provide GSM international roaming service, and with 126 operators in 135 countries and regions to provide GPRS international roaming service.公司坚持服务与业务领先战略, 密切跟踪世界先进技术、 引领移动电子商务发展潮流, 在构建移动互联网、 发展移动电子商务、 开展信息应用服务的道路上始终走在市场前列。300多项新业务与新服务, 让广大客户充分体验到移动信息服务给生活、

27、 学习和商务带来的方便和快捷。We have always insisted on leading services and business strategies and closely followed the most cutting-edge technological trends in the world, thus leading the development of mobile e-commerce. With more than 300 new services and businesses, our users can fully enjoy the convenienc

28、e provided by our mobile information services for their life, studies and businesses.我们一直谨记: 客户是企业生命所在。我们为客户提供服务而存在, 我们将秉承精益求精的专业精神, 用心为客户创造价值, 为提升人民生活与工作品质而不懈进取! We have always upheld the principle that customers are the key to our success. With the professional spirit of constantly improving our s

29、ervices, we will devote ourselves to providing the best services and creating high values for our customers and thus to constantly improving their living and working quality.( 二) 我们的品牌神州行(II)Our key product Shenzhouxing Card轻松由我, 神州行! My Easy Way, Shenzhouxing!神州行品牌是为您提供GSM数字移动电话的可充值储值卡, 采用预付费可充值方式进

30、行实时计费, 是一个预付话费的品牌。您不需要入网费、 月租费, 、 只需购买神州行号码卡( SIM卡) , 就可获得一个固定的移动电话号码, 在经过购买手机充值卡, 并将卡上的面额充注动到手机号码帐户上, 即能够享用与普通全球通客户一样的网络覆盖和童话服务。当前神州行可在全国大陆和香港、 澳门、 台湾( 神州行大众卡除外) 范围内实现自动漫游。Shenzhouxing Card is a rechargeable prepaid card for GSM digital mobile phones. Call fees are charged in real-time with the amo

31、unt in this rechargeable prepaid card. It is a brand for prepaid calling cards. You can get a fixed mobile phone number without any network entrance fee or monthly rent by only purchasing a Shenzhouxing card (SIM card). After you get a SIM card, you can buy a mobile phone rechargeable card, and char

32、ge the value in the rechargeable card to your mobile phone numbers account. With the SIM card and the recharged value, you can enjoy the same network and communication service with common Global Tone users. At present, Shenzhouxing users (excluding Shenzhouxing public card users and former Shenzhou

33、public card users) can enjoy automatic roaming service in the whole Chinese mainland , Hong Kong and Macao. Now Shenzhouxing public card users and former Shenzhou public card users cannot enjoy automatic roaming service in Hong Kong, Macao and Taiwan. ( 三) 网络介绍(III)Introduction to our network1、 网络概况

34、=1.Introduction to our network中国移动数字移动电话网采用世界流行的GSM( Global System for Mobile Communication) 蜂窝式网络标准, 具有保密性强、 通话质量高、 新业务功能多、 漫游方便等特点。The digital mobile telephone network of China Mobile adopts the beehive network standard of GSM (Global System for Mobile Communications), which is popular in the worl

35、d now. It features good security, high speech quality, multiple services and functions, and convenient roaming.经过十余年的网络建设, 我公司已建成一个覆盖范围广、 通信质量高、 业务种类繁多、 服务水平一流的综合通信网络, 近几年的网络质量一直居全国前列, 网络覆盖接近100%。Through over 10 years hard work in network construction, we have built up a comprehensive communication

36、network featured with broad coverage area, high communication quality, various business types, and top-ranking service level. Our network quality has always been ranked in the forefront all over the country, the network coverage rate being nearly 100%.2、 未来展望=2.Future development中国的移动通信行业在现代发展中急速腾飞,

37、 展示了巨大的潜力。到当前为止, 中国的移动电话总用户数已超越美国。其中, 中国移动移动集团就拥有近32亿的客户。The Mobile Communications industry in China is developing rapidly, and has shown its huge potential. To date, the number of mobile phone subscribers in China has exceeded that in the USA. And China Mobile Communications Group has about 200,000

38、,000 users in China.我们将以真诚的服务与您携手, 共同踏入比梦想更绚烂的未来移动通信时代! We will be always providing sincere services for our users, and cooperating with them for a prosperous Mobile Communications era in the future.神州行客户服务手册User Manual for Shenzhouxing Card服务篇Services( 一) 服务方式(I) Service mode神州行主要采用自助方式办理业务。服务密码就是您

39、办理业务的凭证, 请牢记您的密码, 它将使您在办理业务时更加轻松方便。温馨提示: 密码设定不要过于简单, 以免被盗用。The businesses of Shenzhouxing Card are mainly managed through self-service. You can manage your businesses with your service password, so please remember this password well, with which you will be able to manage your businesses more easily

40、and conveniently. Sweet tips: This service password should not be too simple, in case that it would be embezzled.( 二) 服务渠道(II) Service channels1、 沟通100服务厅=1.Communication 100 service hall有”沟通100”标志的中国移动服务厅, 提供全方位、 个性化、 百分百满意的服务; Every China Mobile service hall with a symbol of ”Communication 100” pr

41、ovides all-round, personalized and satisfactory services for each user.2、 1860/1861客户服务热线=2.Customer service hotline 1860/1861客户服务人工/自动热线, 用于人工受理客户投诉及建设, 或客户自助办理业务。本地中国移动手机拨打10086免费, 在异地使用中国移动手机拨打0 086免收本地通话费或漫游费( 如果在异地拨打10086, 将会接入当地的客服热线, 而非广州的热线) , 长途费用按实收取, 使用非中国移动手机拨打, 按实收取本地通话费、 漫游费或长途费用; 神州行客

42、户凡是能够在本地经过10086办理的业务, 均能够在异地使用0 086办理。This manual /automatic customer service hotline is used to handle the complaints and suggestions from our users. Users can also manage their businesses themselves through this hotline. If you are a user of China Mobile Guangzhou, you can dial 10086 with your mob

43、ile phone in the metropolis free of charge. If you are not in Guangzhou, you can dial 0 086 with your mobile phone and the call is free of local call fee and roaming fee (but if you just dial 10086, you will be put through to the local service hotline and not Guangzhous), with the toll call fee to b

44、e charged accordingly. For calls made with a non-China Mobile card, the local call fee, roaming fee and toll call fee, if any, will be charged accordingly. Shenzhouxing users can dial 0 086 in other parts of China for services as the same as those provided by 10086 in Guangzhou.3、 服务热线=3.Service hot

45、line 神州行客户可经过本机在本国范围之内免费拨打, 查询和办理业务。Users of Shenzhouxing Card can inquire and manage their services through dialing with their mobile phones.4、 自助销售终端=4.Self-service sales terminals您可在我公司沟通100服务厅的自助售卡机购买手机充值卡。You can buy a rechargeable card from the self-service card distribution machines in any Co

46、mmunication 100 service hall of our company.5、 分销网点=5.Distribution network社会代理受理移动业务及卡类销售网点; 分销网点均有”广州移动授权销售点”的字样, 敬请留意! It refers to China Mobile service agents and card distribution networks. Those agents and networks are all symbolized with the characters of ”Authorized distribution point of Guan

47、gzhou Mobile”.6、 广东移动通信公司有限责任公共网址=6.Website of Guangdong Mobile Communications Co., Ltd. HYPERLINK .,全省统一网上移动业务咨询、 查询和受理平台。 HYPERLINK . This is the unified online platform of Guangdong Mobile for consultation, inquiries and service handling.7、 短信渠道=7.Short message channels神州行客户可用本机免费发送短信到短信端口办理相关业务。

48、Users of Shenzhouxing Card can send free short messages to the 1861 SMS port with their own mobile phones to manage related businesses of their cards.8、 24小时自助服务厅: =8.24-hour self-service hall:您可自助在服务厅的终端机上完成移动的业务查询和业务办理。当前开通的服务厅: You can inquire and manage your mobile services on the self-service t

49、erminal machines in the service halls. The self-service halls available now are listed below:( 1) 天河南二路24小时沟通100自助服务厅: 天河南二路26号之一=24-hour self-service hall on 2nd Tianhe South Road: No.26-1, 2nd Tianhe South Road( 2) 龙口西24小时沟通100自助服务厅: 天河龙口西路210号13号铺=24-hour self-service hall on Longkou West Road: N

50、o.210-13, Longkou West Road, Tianhe District( 3) 中山三路24小时沟通100自助服务厅: 中山三路10号之一首层=24-hour self-service hall on rd Road: 1F, No.10-1, rd Road( 4) 中山一路24小时沟通100自助服务厅: 中山一路48号吉林大酒店首层24-hour self-service hall on ZhongShan 1st Road: 1F, Jilin Hotel, No.48, ZhongShan 1st Road( 5) 天寿路24小时沟通100自助服务厅: 天寿路8号首层

51、101铺 =24-hour self-service hall on Tianshou Road: No.101 Stand, 1F, No.8, Tianshou Road( 6) 华景新城24小时沟通100自助服务厅: 华景路6268号首层中庭=24-hour self-service hall in Huajing New City: Atrium, 1F, No.6268, Huajing Road( 三) 服务受理(III) Service contents1、 购卡1.Card purchasing您可到我公司沟通100服务厅、 分销网点购买到神州行套卡, 只收取购买套卡的费用,

52、不收取手续费用。You can purchase a Shenzhouxing Card set at our Communication 100 Service Hall or a distribution point at the cost price free of commission.温馨提示: =Sweet tips:=( 1) 您在买卡后, 请在套卡标明的最晚首次激活日期内进行激活使用, 最晚一次拨打激活充值电话的时间在使用套封上已注明, 超过该时间还没有拨打激活号码, 该储值卡将不能再使用。After purchasing your card set, please activ

53、ate it before the latest initial activation date as indicated. The deadline for the latest charging activation call is already indicated on the envelope of the card set. If you fail to dial the activation number within the above time, the prepaid card will become invalid.( 2) 其中沟通100服务厅的套卡号码实行公开化、 透

54、明化销售, 您可自主选购自已喜爱的号码。Card sets are sold at the Communication 100 Service Hall with numbers available for open and public selection, so please feel free to choose your favorite number.( 3) 所购套卡的价格及内含的预充值金额, 请在购卡时详细询问售卡人员。Please inquire the salesperson about the price and the credit of your card set.2、

55、 激活2.Activation您购买神州行套卡后, 经过设置密码后激活开通, 成为我公司客户。After purchasing your Shenzhouxing Card set, you can enjoy our privileged services by dialing to activate the card and set a password.办理手续: 在您拨打客户服务热线成功激活后24小时内系统予以开通。=Handling formalities: The service will be available within 24 hours after you dial th

56、e customer service hotline and successfully activate your card.收费标准: 该项服务不收手续费。=Charging standard: No commission fee is charged for this service.神州行的有效期和保留期、 冷冻期说明: Validity period, reservation period and frozen period of Shenzhouxing Card: ( 1) 有效期: 神州行的有效期从激活后开始, 能够经过充值累加并延长有效期, 累加后的有效期最长不能够超过两年,

57、累加充值金额最多不能超过5000元, 不过请放心, 只要不断充值, 神州行储值卡就能够不断使用。您也能够随时拨打查询有效期。不同面值的充值卡会有不同的有效期。Validity period: The validity period of Shenzhouxing Card starts from its activation and can be extended by recharging. In case of extension, the validity period shall be no longer than two years and the accumulated recha

58、rging amount shall be no more than 5,000 yuan. However, as long as it is recharged from time to time, the Shenzhouxing prepaid card can be maintained valid. You can also inquire about its validity period by dialing at any time. Different prepaid cards have different validity periods.( 2) 保留期: 储值卡的有效

59、期过了之后, 还有一段时间可经过充值使储值卡又能够打电话, 这段时间就称为保留期。如果您帐户上的资金用完, 也会进入保留期。保留期限为90天, 在保留期内您将不能拨打和接听电话, 卡上的余额将被封存。如果您及时充值, 您将获得新的有效期, 同时您原有的封存金额还可累加到新充值的金额中。如果90天内您没有充值, 将不能再进行充值, 被视为放弃号码并封存金额。Reservation period: After your prepaid card expires, there is still a period in which it can be used again by recharging,

60、 and this period is known as the reservation period. If you do not have enough funds in your account to fully pay the charge, the reservation period will begin automatically. The reservation period is limited to 90 days, in which you can neither make nor receive calls and the balance in shall be sto