GE供应商体系审核标准

DocumentNo..0.0Rev.14119/1514/01PAGE1PAGE23GENERALBUSINESS（总体营运）OrganizationandManagement(组织与管理)SupportQuestions:1.Provideupdatedorganizationchartforyourbusiness提供贵司的最新组织流程图2.Identifykeystaffmembersandresponsibilities确定关键成员和职责3.Outlineresponsibilitiesofkeystaffrelativetooperationobjectives概括关键成员的职责Scoring:1.Limitedorganizationwithrolesofkeyplayersnotclearlydefined.Companywouldhavedifficultysupportinganewprogramstart-upwithoutsignificantstaffingand/orplantandequipmentexpenditures.3.Organizationappropriateforscopeofcurrentbusiness.Rolesareclearlydefinedandkeyplayershaveabilitytoleadcompanytocurrentobjectives.Companyhasabilitytogrow,butwouldhavetoexpandstaffandfacilitiestoaccommodate.5.Organizationiscurrentlystaffedtohandleadditionalbusiness.Rolesareclearlydefinedandtoppositionsarestaffedwithleaderscapableofsuccessfullygrowingthecompany.Companyiscapableandwillingtomakeexpenditurestogrowbusiness.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)OperationalGoals（营运目标）SupportQuestions:1.Whatisyourcompanymission?Keymeasurements?贵司的使命？关键措施？2.Whatareyourcurrentyearbusinessobjectives?今年的业务目标？3.Comparecurrentyearobjectivestohistoricalperformance.今年和以往历史成绩的比较4.Discussbusinessreinvestment.Giveexamplesofdomesticandinternationalreinvestment.讨论商务再投资。举例国内和国外的投资5.Discussyourlong-termbusinessstrategy.长期公司发展策略6.Arethereanyoutstandinglegalissuesfacingyourcompanythatcouldpotentiallyhamperyourabilitytosupplyproductunderquotedcircumstances?是否有突出的政策针对贵司，从而能潜在妨碍贵司提供产品的能力Doesyourcompanyhavealegalandpoliciescomplianceprogram?Isthereanyoutstandingregulatoryorsafetycomplaintsstillpending?是否有仍未解决的规定或安全隐患Scoring:1.Keymeasurementsareneitherdefinednorcommunicatedbeyondstafflevel.Individualrolesandresponsibilitiesnotdefinedtoincludeaccountabilityformeetingobjectives.Goalsarelimitedtoshorttermwithlittlelongtermplanningevident.3.Keymeasurementsaredefinedandcommunicatedtoalllevels,andthereisclearaccountabilityforallkeymeasurements.Longandshorttermstrategicplanningispartoftotalbusinessplan.5.Keymeasurementsaredefinedindetailandcommunicatedandintegratedintotheworkplanofeachemployee.Progresstogoalsisupdatedonregularbasistoentirebusiness.Strategiclongtermgrowthisanimportantpartofbusinessplan.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Industry（行业背景）SupportQuestions:1.Describeyourmajorcompetencies.描述主要能力2.Areoffshoresuppliersafactorincurrentorfuturesales?可不用3.Whereareyourgrowthopportunities?哪里有增长机会4.Whatareyourplanstocapitalizeontheseopportunities?如何利用这些机会5.Marketshare,averageannualgrowthratesoverthepast5yearsforyourmajorproducts?市场分额，过去5年来主要产品的平均年增长率Scoring:1.Businesspositionedtomaintainsmallshareoftotalmarketornichebusiness,withlittlefundingforplanningforfuturegrowthoracquisition.Currentproductofferingsprovidelimitedgrowthpotential.2.Businessispositionedwellrelativetoothersinindustry,althoughtheymaynotbeoneofthekeysupplierswithintheindustry.Productlineofferingscouldprovideopportunitiesforfuturegrowthpotential.5.Companyisclearlyanindustryleaderandaccountsforanabove-averageproportionofthetotalindustryoutput.Productlineofferingsareinnovativeandvariedenoughtoassuretheirmarketplaceleadership.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)ProgramExecution（体系执行情况）SupportQuestions:1.Whatprogramsarecurrentlyunderwayinyourfacility?在贵司目前采取哪些体系Whatwasthelastmajorprogramyourcompanycompleted?Howlongdidittaketocomplete?最近完成的主要体系？花费多长时间来完成Arethereanyothermajorprogramscurrentlyunderconsiderationbyyourcompany?目前贵公司考虑进行哪些其他的体系？4.Outlineprogrammanagementpersonnelandresourcesavailableforprogramimplementation.概要体系管理人员和执行体系的可利用资源Scoring:1.Companyhasnotimplementedamid/majorprograminrecentpast.Resourceswouldlimitscopeofanyprogramundertaking.GEAwouldhavetolendconsiderableresourcestobeassuredofsuccessfulimplementation.3.Companyhassuccessfullyimplementedmid/majorprogramsinrecentpast.ResourceswouldlimitProgramstosmallormid-sized.GEAwouldrequireadetailedimplementationplanalongwithcorrectiveactionprogrambeforebusinesscouldbeawarded.5.Companysuccessfullyimplementsmid/majorprogramsonacontinuingbasis.Resourcesareeitheravailableorcouldbeobtainedtoassuresuccessfulexecutionofprogram.GEA’sresourceinvolvementwouldbelimitedprimarilytoprogrammanagementinterface.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Supplier/CustomerInterface（供应商/客户情况）SupportQuestions:1.Whoareyourmajorcustomers?主要客户2.Doyourcustomersmeasureyou?How?客户如何评估贵司？3.Whoareyourmajorsuppliers?主要供应商？4.Howdoyoumeasurethem?如何评审供应商5.Provideexamplesofcurrentreportsandperformancemeasures(e.g.,on-timeshipments,availabilitybyproduct).就目前的报告和执行方式提供一些事例Scoring:1.Companyworksprimarilythroughblanketordersandhasminimalcontactwithcustomersandsupplierbase.Quality,deliveryand/orotherissuesaregenerallyreactivelyhandledoncasebycasebasis.3.Companyemploysarepresentativewho,astheprimarycustomercontactpersonallyhandlesmostquality,deliveryorcustomerquestions.Therepresentativewillinvolvehisplanresourcesonanasneededbasis.Customer/supplierrelationshipsarerecognizedasbeingimportantandarehandledinaprofessionalandamiablemanner.5.Customersatisfactionisakeyoperationalobjectiveandcompanyhassystemsinplacetomeasurecustomerapprovalaswellassupplierperformance.Companyhasestablishedprogramsthatproactivelyaddresscustomersatisfactionaswellassupplierperformance.Comments/Deficiencies:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________)Pricing（价格）SupportQuestions:1.Whatpercentofsalesareinternational?海外销售的比例？2.Whatareyourplansforexpandingintointernationalmarkets?扩充国际市场的计划3.Whatcompetitiondoyouseefrominternationalmarkets?从国际市场看，你们有何竞争力4.Areyouwillingtoshareyourcoststructurewithyourcustomers?是否愿意与客户共享成本结构Doyouhaveaformalizedprogramforcostreductionandwasteelimination?是否有正式的体系，对于降低成本和消浪费Doyoupasscostsavingstoyourcustomers?是否把成本积累转移给客户Describedeflation/costsavingshistoryoverthepastfewyears.在过去一些年内，描述成本节约历史。Scoring:1.Companycompetesprimarilyinlocal/regionalmarkets,orsuppliesanicheproduct.Littlecompetitioninthismarket.3.Companycompetesnationallyforbusiness,withsomeinternationalmarketsserved(mostlyNorthAmerican).Hasabilitytocompeteinternationally,however,currentinfrastructurecouldnotsupportalargeexportbusiness.5.Customerbaseisworldwideduetoabilitytoprovidepricingcompetitivewithanyone.Pricinghasallowedthemtodevelopasubstantialinternationalmarketbasetocomplementdomesticsales.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________)QUALITY质量ManagementResponsibility管理职责SupportQuestions:1.Whatisthequalitypolicy,howisitcommunicatedtoALLemployees?公司的质量政策是什么？如何告知全体雇员？2.Dotheshopflooroperatorshavethefreedomtostopproductionifaqualityissueissuspected?怀疑质量事件发生时，工场操作者们有无自由停止生产？3.Areallseniormanagementpersonnelmeasuredonthequalityoftheproduct?是否用产品质量评估所有高级管理人员4.Arethegoalsappropriateforthebusiness?Aretheytoughenough?Isthereevidenceofavision?目标是否与业务相符。是否太严？有何证据。5.Whatlevelofinvolvementdoesthemanagementteamhaveindealingwithqualityissues?IstheQualityManagerexpectedtohandleandresolveallissues?管理团队处理质量问题时涉及到哪一层？质量经理是否被认为是要处理各解决所有问题。Scoring:1.Qualityorganizationexists,butthereisnoevidenceofauthority,vision,orstrongtietototalbusinessmeasurements.3.Appropriatequalitygoalsinplace,butcommunicationandtrackingofthegoalsisnotthorough.5.Thereisclearevidencethatwelldefined,effectivegoalsareinplaceandcommunicated,andthattheprogresstowardthosegoalsisunderstoodbyalllevelsofemployees.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)（建议权重：５）；（供应商等级：_______）Documentation文件SupportQuestions:1.Isthequalitymanualcompleteanduptodate?Isitaccessibletoallemployeesandapprovedbyuppermanagement?质量手册完整及更新吗？是否为全体雇员所理解以及是否已被高层批准？2.Aretheredetailedqualityinstructionspostedattheworkstationsintheappropriatelanguage?是否有详细质量指引用合适的语言摆放在工位。Whatistheprocessforchangecontrol?更改控制的过程是怎样的？Howareshopfloordrawingscontrolledandupdated?Isthereamasterlisting?工场图纸的控制和更新？有没有主要清单。Arespecificationsandcontrolplansdocumented?参数和控制计划有没有文件化。Scoring:1.Documentationexists,butdoesnotcoverallareasandisnotcomplete.3.Documentationexistsforsome,butnotallareas,orisnotcomplete.5.Alldocumentationiscompleteandcurrent,nononconformity.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)QualityPlanning质量计划SupportQuestions:1.Areallnewcontractsreviewedpriortoacceptancebyappropriatepersonneltoensurecustomerrequirementsareunderstood?是否所有合同在被接受前都有合适的人员评审过并确定已明白客户的要求？2.Dothereviewsaddresssuppliercapabilitytomeetcustomerrequirementsandresolutionofnon-capabilities?评审有没有含关于供应商能力能否满足客户要求？及无能力时的终止？3.Arecriticalprocessesidentifiedandqualityplansdevelopedtoensureprocesscapabilityto6Sigmarequirements?有没有制定关键的过程定义和质量计划来保证过程能力满足６西格码要求？Scoring:1.Noprocedureexistswhichappliestothequalitysystemrequirementsorabilityofsuppliertomeetcustomerneeds.Manyimportantpersonnelinsales,engineering,purchasingorothercustomerinterfacesareunawareoforexcludedfromqualityplanningactivities.3.Evidenceexiststhatalmostallcustomerrequirementsaredefined,documentedandreceivecapabilityassessment.Onlyoneortwocustomerinterfaceswereunawareofsomespecificsofqualityplanningprocedures.Theshortcomingsarenotsubstantialintermsofcapabilityassessmentandhavebeencorrectedpromptly.5.Allcustomerrequirementsareaddressedwithsoundcapabilityassessment.Correctiveactionsconsistentlyinvestigateandimprovecontractrevieweffectivenesstoaddressnon-complianceorcustomercomplaints.Criticalprocessesare6Sigmacapable.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Traceability/InspectionandTest追踪／检验和测试SupportQuestions:1.Doestheinspectionandtestplanincludeacceptancecriteria,equipment,anddocumentationrequirements?检验和测试计划有无包含接受标准，设备，以及文件化要求？2.Isincomingmaterialhelduntiltherequiredinspections/testsarecompletedornecessaryinspection/testreportsarereceivedandverified?是否拒收物料直至物料通过了要求的检验和测试或必要的文件已经被接受和已确认。3.Ismaterialinspectedandidentifiedfromrawmaterialtofinishedproductasrequiredbytheinspectionandtestplan?有没有按检验和测试计划对物料进行从原料到成品的验证和定义？4.Aretraceabilityrecordskeptfromfinishedproducttorawmaterial?有没有从成品到原料的追踪记录？Scoring:1.Traceabilityexistsonlywithinproductionprocess,butnottorawmaterial.Noinspectionandtestplanexists.3.Traceabilityexistsfromfinishedproducttorawmaterial,butnodocumentedprocedureexists.Inspectionandtestplanexistsandarecordofresults/statusaccompaniesmaterialthroughouttheproductionprocess.5.Proceduresaredocumentedandmaintainedsuchthatproductcanbetracedfromfinishedproducttorawmaterial.Specificationandtestplanexists(whichincludesacceptancecriteria,equipment,anddocumentation)andarecordofresults/statusaccompaniesmaterialthroughouttheproductionprocess.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)ProcessControl/StatisticalProcessControl过程控制／统计过程控制SupportQuestions:Haveproceduresbeenestablishedandmaintainedformonitoringthevariationinprocesses?有没有确立和维护流程来监视过程偏差。ControlPlan:控制计划Whichdepartments(finishing,sub-assembly,etc.)哪个部门（成品，半成品等） CTQcharacteristicsＣＴＱ参数 Whodoesmonitoring谁监视？ Howoftenthecharacteristicismonitored(samplesize/frequency)监视参数的频率（抽样大小／频率） Toolsrequired（工具要求） Typeofmonitoring(SPC)监视类型（ＳＰＣ） Ifoutofcontrol,whatactiontotake失控时的行动。 Dateandlatestrevision日期／最新版本3.Areappearancestandardsinplace?有适当的外观标准？4.Haveshorttermandlongtermcapabilitystudiesbeenperformed?有没有做长／短期的能力分析？5.Arespecialcausevariationsinprocessesinvestigatedandcorrected?有没有在过程中调查和纠正特殊偏差原因？Scoring:1.Littleornoevidenceofprocesscontrol.3.Operatorsunderstandandworktostationinstructions.5.Proceduresaredocumentedandmaintainedsuchthatproductcanbetracedfromfinishedproducttorawmaterial.Specificationandtestplanexists(whichincludesacceptancecriteria,equipment,anddocumentation),andarecordofresults/statusaccompaniesmaterialthroughouttheproductionprocess.Comments/Deficiencies:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Metrology方法SupportQuestions:1.Isinspection,measurement,andtestequipmentcapableoftherequiredaccuracy/precision(1/10tolerance)andhandled/storedtoprotectaccuracyandfitnessforuse?检验，测量，和测试仪器的精度是否达标（1/10公差），保存是否能保证精度和能够使用。2.Whataretheresultsoftherepeatability&reproducibility(R&R)studies(<20%)?Whenaretheyperformed?重复性和重复能力的试验结果？（Ｒ&R）<20%,什么时候做？3.Arecalibrationrecordscompleteforobservedmeasuringandtestequipment?测量和仪器的计量是否完成？ -equipmenttype&identification -methodsofcalibration&adjustment－仪器类型&定义 －计量和调试方法 -location -acceptancecriteria－位置 －接受标准 -frequencyofchecks -correctiveactionstoaddressnon-conformity－检查频率 －不一致的纠正行动4.Haveappropriateactionsbeentakenwhenmeasuringandtestequipmentisfoundtobeoutofcalibration?当发现测量和仪器计量不合格时，有无适当的行动？ -Previoustestresultscheckedforvalidity? 检查前次测试的结果是否合格？ -Upstreammaterialheldforretest? －是否重测朔源的原料？ -Customersnotifiedifsuspectmaterialhasbeenshipped? 是否通知客户已出货的被怀疑原料？Scoring:1.Inspection,measurement,andtestequipmentisnotcapableofrequiredaccuracy/precisionandisnotcalibratedregularly.(R&Rnotperformedor>30%).3.Inspection,measurement,andtestequipmentiscapableofrequiredaccuracy/precision,isstoredtomaintainfitnessforuse,iscalibratedregularly,butnodocumentedproceduresoradequaterecordsarekept.(R&R<30%).5.Inspection,measurement,andtestequipmentiscapableoftherequiredaccuracy/precision,isstoredtomaintainfitnessforuse,iscalibratedperdocumentedscheduleandprocedures,appropriateactionshavebeentakenwhenequipmentisfoundtobeoutofcalibration,andrepeatability/reproducibilitystudieshavebeencompleted.(R&R<20%).Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)CorrectiveAction/ProblemSolving纠正行动／问题解决SupportQuestions:1.Iscontrolprovidedforidentification,documentation,evaluation,segregationanddispositionofnon-conformingproduct?有没有对不一致的产品进行定义，文件化，评审，隔离，报废等处理的控制？2.Arerecordsofnon-conformancemaintainedforcustomerreview?有无记录和维护不一致以供客户检查？3.Doeswrittenformalprocedureexistforproblemsolvingthatdefinesrootcause?有无正式文件定义根本原因并解决问题的流程？4.Docorrectiveactionshavedateofpermanentfixandowner?纠正行动有无完成日期和责任人？Correctiveandpreventativeactionisreviewedbyseniormanagementforeffectiveness高层确认和生效纠正预防措施。Scoring:1.Noproceduresexistsforcorrectiveactionorcontrolofnonconformingmaterial.3.Proceduresexist,butafewnon-conformanceswerefound.5.Totalcontrolofnon-conformingproducts.Structuredproblem-solvingisusedwithcontainmentaction,definingrootcause,verifyingcorrectiveactionandsystemchangetopreventrecurrence.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)Handling,Storage,Packaging,Delivery搬运，存储，包装，交付SupportQuestions:1.Areproceduresdocumentedandcarriedoutforeachofthefourelements?对此４个原素有无文件化的流程及执行2.Doproceduresspecifywhoisauthorizedtoreceiveanddispatchproduct?流程有无指定何人接收和交付产品。3.Ismaterialexamineduponreceipttocheckquantity,identity,transitdamage?接收时有无对材料进行检查质量，一致，运输损坏等？4.Ismaterialexaminedpriortoshipmenttocheckquantity,identity,properpackaging?交付前有无对材料进行检查质量，一致，正确包装等？Scoring:1.Productatriskofnon-conformanceinoneormoreofthefourelementsinthissectionandhavenotbeenaddressedwithprocedurestocorrect.3.Proceduresinplaceforall4elements.Oneortwominornon-conformancestocustomerrequirementswerefound.5.Therearewrittenproceduresforeachofthefourelements.Thecompliancetotheseproceduresresultsincustomersatisfaction.Comments/Deficiencies:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________)Training（培训）SupportQuestions:1. Howaretrainingneedsidentified?如何鉴定培训需求？Whoisresponsibletoensurethetrainingisdocumented,accurate,completeandup-to-date?谁来负责监督培训是准确，完成的和最新的3. Areclassparticipantstestedforaccurateapplicationofthetraining?Arefollowupsessionsscheduledtoensure knowledgeretention?培训参与者是否会被考核？接下来是否有计划工作来确保知识的保持性？Whatactionistakenifclassparticipantsarenotabletocompletethetrainingsatisfactorily?如果参与者不能达到培训的满意效果，将会采取什么措施？Whatisthetrainingprocessfornewpersonnel?Hours?Typeoftraining?新进人员会进行什么培训？时间？形式？Scoring:1.Trainingprogramsforselectedpersonnel.3.Trainingprogramsavailableforallpersonnel,participationrequiredforCTQoperators,optionalforothers.5.Comprehensivetrainingprogramrequiredforallemployees(hourlyandsalaried),withschedulesandneedsclearlydefinedforallpositionsandpeople.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)CustomerOrientation客户定位SupportQuestions:Doesthesupplierattempttoreviewtherealneedsandexpectationsofcustomers?供应商是否试图了解客户的真正需求和期望需求Doestheorganizationactivelyseekwaystokeepallemployeesawareofcustomersandtheirroletomeettheirneeds?机构是否积极寻找方式让所有员工认识客户和他们在满足客户需求中所扮演的角色Doallemployeesviewmeetingcustomerrequirementsastheirprimarytask-bothinternalandexternal?是否所有员工认为满足客户需求是他们的首要任务-无论是内部还是外部Doesthesupplierattempttomeasurecustomersatisfaction?Arethesemeasuresreviewedbymanagement?供应商是否试图评估客户满意度？这些评估是否被管理机构评审？Scoring:1.Customerinvolvementandevaluationofcustomerneedsoccursonlywhennecessary.Personnelresponsiblefordesign,purchasing,processing,inspection,correctiveaction,training,etc.Alldemonstratealackofcustomercontactandawarenessofgeneralcustomerneeds.3.Customerinvolvementandproactivedeterminationofcustomerneedsisevidentinmoststagesfromdesignthroughdelivery.Personnelresponsibleforimportantfunctionsaregenerallyincontactwithcustomersanddemonstrateawarenessandrespondtocustomerneeds.Oneortwoshortcomingsarebeingrectified.5.Customercontactandinvolvementareevidencedthroughouttheorganizationandallpersonnelunderstandandrespondtocustomerneedsidentifiedthroughregular,proactivecommunication.Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________)CostofQuality质量成本SupportQuestionsDoessupplieridentifyandtrackcostassociatedwithquality(internal,external,inspection,appraisalcost)?供应商是否把鉴定成本与质量（外部，内部，检验，鉴定费用）联系再一起Isthereevidencethatcorrectiveactiontakenreducecosts?是否有正确的方式来降低成本？Iscostofqualitydatareviewedandmeasuredagainstgoals?根据目标，质量成本资料是否被评审Whatistrend