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EnglishforBusinessCommunicationThirdEditionEnglishforBusinessCommunica1ContentsChapter1Writtencommunication------anoverview
Chapter2EstablishmentofBusinessRelations
Chapter3Inquiriesandreplies
Chapter4
MakingQuotations&Offers
Chapter5
Making
Counteroffers&DecliningOrders
Chapter6Acceptance&OrdersContentsChapter1Writtenco2Contents
Chapter7TermsofPaymentChapter8LetterofCreditChapter9Packing&ShipmentChapter10InsuranceChapter11Complaints&ClaimChapter12AgencyContentsChapter7TermsofP3外贸英语函电Chapter-1-Written-Communication课件4外贸英语函电Chapter-1-Written-Communication课件5IthasitsuniquelanguagestyleandjargonsItisfullofbusinessterminationsandabbreviationsThereisacloserelationsbetweenEBCandinternationaltrade
3.FeaturesWeareinthemarketforsilkblousesandshouldbepleasedifyoucouldkindlyquoteusyourkeenestpricesforthegoodsbelowOfferquotationordercounterofferletterofcreditCIFFOBYL11/11RVDS/C123L/CUNRCVPLSRUSH
Examples:Ithasitsuniquelanguagesty6
PartsofaBusinessLetter
A.Thestandardparts
theletterheadtheinsideaddressthedatethesalutationthebodyoftheletterthecomplimentaryclosethesignaturePartsofaBusinessLetterA.7
PartsofaBusinessLetter
A.Thestandardparts
Theletterheadwillshow:Thesender’snameThesender’sfullpostaladdressPartsofaBusinessLetterA8
PartsofaBusinessLetter
A.Thestandardparts
(2)TheDateshouldalwaysbeshowninfullTheorderofthedate:day/month/year(nocommasareused)month/day/year(acommaafterthemonth)PartsofaBusinessLetterA9
PartsofaBusinessLetter
A.Thestandardparts
(3)TheInsideAddressTherecipient’snameTherecipient’sfullpostaladdressPartsofaBusinessLetterA10
PartsofaBusinessLetter
A.Thestandardparts
(4)Thesalutationisthepolitegreetingwithwhichaletterbegins.DearSirs,Gentlemen:PartsofaBusinessLetterA11
PartsofaBusinessLetter
A.Thestandardparts
(5)ThebodyofthelettercontainstheactualmessageoftheletterPartsofaBusinessLetterA12
PartsofaBusinessLetter
A.Thestandardparts
(6)ThecomplimentarycloseismereapolitewayofendingaletterYoursfaithfully,===DearSirs,Trulyyours,=====Gentlemen:PartsofaBusinessLetterA13
PartsofaBusinessLetter
A.Thestandardparts
(7)ThesignatureThenameoftheorganizationThesignatureofthemanageraswellashis/herjobtitleorpositionPartsofaBusinessLetterA14(8)thereferences(9)thespecialmarkings(10)thesubjectline(11)thecarboncopynotation(12)theenclosure
PartsofaBusinessLetterB.Theoptionalparts
(8)thereferencesPartsof15(8)thereferences
PartsofaBusinessLetterB.Theoptionalparts
eg.BC/EN/151212(8)thereferencesPartsof16(9)thespecialmarkings
PartsofaBusinessLetterB.Theoptionalparts
eg.Attn.:Mr.JackLeePersonnelDirectorDalianvocational&TechnicalCollege100Xiaboroad,Ganjingzidistrict.Dalian116035,China(9)thespecialmarkingsParts17(10)thesubjectline
PartsofaBusinessLetterB.Theoptionalparts
eg.Re.:SewingMachines(10)thesubjectlineParts18(11)thecarboncopynotation
PartsofaBusinessLetterB.Theoptionalparts
eg.CCto:ABCcompanyBccto:××××××(11)thecarboncopynotation19(12)theenclosure
PartsofaBusinessLetterB.Theoptionalparts
eg.Enc.Asstated.Enc.3Encls.3(12)theenclosurePartsof20Formatofabusinessletter
1.ThefullyblockedstylewithOpenPunctuationThefullyblockedstyleisnowthemostwidelyusedmethodofdisplayforallbusinessdocuments.Thisstyleisthoughttohaveabusinessappearance.Thislayoutreducestypingtimeastherearenoindentationsfornewparagraphsortheclosingsection.Openpunctuationisoftenusedwiththefullyblockedstyle.Againthisreducestypingtimebecausethereisnoneedforanyunnecessaryfullstopsandcommas.Formatofabusinessletter1.21齐头式示例除信头外全部左对齐齐头式示例除信头外全部左对齐222.IndentedstylewithOpenPunctuation
FollowingtraditionalBritishpracticetheindentedstylebusinesslettersareroughlydividedintotwostyles:"Blocked"and"Indented".TheformerisusedmainlyintheUnitedStateswhilethelatterisusedtobepopularinBritishandtheoldBritishcolonies.2.IndentedstylewithOpenPu23缩行式示例日期靠右具体收信人和事由居中段首缩格客套结束礼词和签名偏右缩行式示例日期靠右具体收信人段首缩格客套结束礼词和24改良齐头式示例参考编号和日期靠右签名偏右改良齐头式示例参考编号和日期靠右签名偏右25EnvelopesaddressingaccuracyclearnessappearanceTheprinciplesofaddressingenvelopes:
EnvelopesaddressingaccuracyT26Nameandaddressofthereceivershouldbetypedabovehalfwaydowntheenvelope,leavingenoughspaceforthepostmarkorstamps.thereturnaddressshouldbeprintedintheupperleftcorneroftheenvelope.Postnotationssuchas‘Registered’,‘Certified’or‘Confidential’shouldbeplacedinthebottomleft-handcorner.
EnvelopesaddressingNameandaddressoftherecei27EnvelopesaddressingWhenaletterismailedtoathirdpersonwhoisboundtopassitontotheaddressee,writethethirdperson'snamedownbelowtheaddressee’s,writethewords‘careof’infrontofit.
EnvelopesaddressingWhenale28LanguageandtoneØ
Choosethemethodofcommunicationcarefully.Ø
Createthedocumentthoughtfully.Ø
Presentthedocumentsothatitlooksgoodandgivesanimpressionofefficiencyandreliability.Ø
Useaformatthatisneat,easytoreadandstructureslogically.Ø
Useappropriatetone,consideringthecircumstances,thesituationandtherecipient.Ø
Ensureyourmessageisaccurateintermsofgrammar,spellingandpunctuation.LanguageandtoneØ
Choos291.RememberyourABC
AccurateCheckfactscarefullyIncludeallrelevantdetailsProofreadthoroughlyBriefkeepsentencesshortUsesimpleexpressionsUsenon-technicallanguageClearUseplain,simpleEnglishWriteinaneasy,naturalstyleAvoidformalityorfamiliarity1.RememberyourABCAccurate302.Becourteousandconsiderate
Replypromptlytoallcommunications-answeronthesamedayifpossible.Ifyoucannotanswerimmediately,writeabriefnoteandexplainwhy.Thiswillcreategoodwill.Understandandrespecttherecipient’spointofview.Resistthetemptationtoreplyasifyourcorrespondentiswrong.Ifyoufeelsomecommentsareunfair,betactfulandtrynottocauseoffence.Resistthetemptationtoreplytoanoffensiveletterinasimilartone.Instead,answercourteouslyanddonotloweryourdignity.2.Becourteousandconsiderat313.UseappropriatetoneIfyourletteristoachieveitspurposethetonemustbeappropriate.Thetoneofyourletterreflectsthespiritinwhichyouputyourletteracross.Youalteryourtoneofvoicetoconveymessagesindifferentways.Muchofwhatyousayisalsointerpretedthroughnon-verbalclues-----eyecontact,gestures,inflectionsofthevoice,etc.Thistypeof‘readingbetweenthelines’isnotpossiblewiththewrittenword.Thereforeitisvitaltochooseyourwordscarefully.Youcanbefirmorfriendly,persuasiveorconciliatory—itdependsontheimpressionyouwishtoconvey.Itisimportanttotrytogetthetonerightbecauseusingthewrongtonecouldcauserealoffencetoyourreader.3.UseappropriatetoneIfyou324.WritenaturallyandsincerelyTrytoshowagenuineinterestinyourreaderandhis/herproblems.Yourmessageshouldsoundsincerewhilewritteninyourownstyle.Writenaturally,asifyouarehavingaconversation.4.Writenaturallyandsincere335.RemembertheKISSprinciplesKISSstandsfor:KeepItShortandSimpleKISSmeansinsteadoflongorcomplexwords,useshortones.5.RemembertheKISSprinciple346.UsemodernterminologyOld-fashionedphrasesaddnothingtoyourmeaning.Suchunnecessary,long-windedphrasesarelikelytogiveapoorimpressionofthewriterandmayevenleadtoconfusion.Agoodbusinessletterwillusenomorewordsthanarenecessarytoconveyaclearandaccuratemessage.6.UsemodernterminologyOld-357.IncludeessentialdetailsIftherecipientofyourlettermustaskaquestion,orifsomethingisunclear,thensomethinghasbeenomittedfromyourmessage.Donotleaveanythingtochance.Includeallessentialinformation.7.IncludeessentialdetailsI368.BeconsistentConsistencyisnotonlyimportantinthewayyourmassageispresented,itisimportantwithinthemessageitself.ThepeopleattendingwillbeGeorgeBush,BillClintonandDennyfromtheSales.ThepeopleattendingthenextcommitteemeetingwillbeGeorgeBush,BillClintonandDennySmith.8.BeconsistentConsistencyi379.Useactivenotpassivevoice‘Voice’isagrammaticaltermthatreferstowhetherthesubjectofthesentenceisactingorreceivingtheaction.Usingactivevoicecanconsiderablyimproveyourwritingstyle.Activevoicemakesyourwritingmoreinteresting,morelivelyandmore--well,active!Activevoice:Tomplayedtheviolin.Passivevoice:TheviolinwasplayedbyTom.Makecomparisons:9.Useactivenotpassivevoic3810.ComposeCLEARcommunicationsCLEARobjectives.Yourmessageshouldbe:ClearLeavenodoubtinyourreader’smind.Helpyourselfbybeingspecific,avoidingvagueexpressions,usingfamiliarwordsandusingsimpleEnglish.Rememberalsotousestraightforwardlanguagethatyourreadercanunderstand,writteninafriendly,natural,conversationalstyle.10.ComposeCLEARcommunicatio3910.ComposeCLEARcommunicationsCLEARobjectives.Yourmessageshouldbe:LogicalStructureyourmessagelogically,rememberingtousethe4pointplan.Startwithanintroduction,developyourpointslogicallyinthecentralsection,andcometoanaturalconclusioninwhichyoustatetheactionyouneedfromthereader.Finishwithanappropriateone-line.10.ComposeCLEARcommunicatio40EmpatheticPutyourselfinyourreader’splaceandaskyourselfhowthereaderwillfeelwhenhe/shereadsyourletter.Ifanythingisunclear,orifanythingiswordedbadly,thenchangeitbeforeyousentit.AccurateMakesurealltherelevantdetailsareincluded------times,dates,namesofcommodity,factsandfigures.RightProofreadcarefully(notjustspellcheck)tomakesureeverythingis100%rightbeforeyousentthemessage.CLEARobjectives.Yourmessageshouldbe:EmpatheticPutyourselfinyou41Themottoinbusinessletter-writing
Aletterispersonalcontact.Theexchangeofinformationisbasictobusiness.Lettersshouldbeeasytoreadandeasytounderstand,theymustbefriendlyandcourteous.Businesslettersshoulddevelopgoodwill.Themottoinbusinessletter-42Structuringcommunications4POINTPLANIntroduction(BackgroundandBasics)Details(FactsandFigures)ResponseorAction(Conclusion)Close(Asimpleone-liner)1234Structuringcommunications4P43LayoutofE-mails
电子邮件格式LayoutofE-mails电子邮件格式44外发的邮件收件人被抄送人被暗抄人事由主体部分添加附件处外发的邮件收件人被抄送人被暗抄人事由主体部分添加附件处45接收的邮件主体部分发件人收件人被抄送人事由日期附件接收的邮件主体部分发件人收件人被抄送人事由日期附件46Skilltraining&PracticeArrangethefollowinginproperformastheyshouldbesetoutinaletter:HeadingsDateInsideaddressSpecialmarkingsSalutationSubjectlineBodyComplimentarycloseSignatureEnc.CCtoSkilltraining&PracticeArran47II.Addressanenvelopefortheaboveletter.Sender’sname&addressstamprecipient’sname&address
PostalwaysII.Addressanenvelopeforth48From:jsimpson@To:martin.baker@Subject:WhartonExecutiveDeskDearMr.Baker:IreadaboutyourWhartonExecutiveDeskintheApril4issueofOfficeMagazineandmightliketobuyone.Beforedeciding,couldyouanswerthesequestions:1.ifIpaidC.O.D.,couldyougivemea10%discount?2.CouldyoudeliverthedeskonorbeforeMay30?Ilookforwardtohearingfromyou.BestRegards.J.SimpsonV.Writee-mailsaccordingtothefollowingsituation.------1From:jsimpson@V.W49From:martin.baker@To:jsimpson@Subject:WhartonExecutiveDeskDearMrs.Simpson:ThankyouforaskingaboutourWhartonExecutiveDesk.Thisdeskisoneofthefinestproductswemake:askillfullycratedpieceoffurniturethatwethinkyou’llbeproudtohaveinyouroffice.Toansweryourquestions,wecoulddeliverthedeskbymay30ifyourorderisplacedwithinthenext10days.Also,wecouldacceptyourrequestfora10%discountifyoupayC.O.D.however,thisofferwillbegood/validonlyuntilMay25.V.Writee-mailsaccordingtothefollowingsituation.------2From:martin.baker@sloane-furn50Ifyouneedmoreinformation,pleaseletusknow.BestRegards.MartinBakerV.Writee-mailsaccordingtothefollowingsituation.------2Ifyouneedmoreinformation,51EnglishforBusinessCommunicationThirdEditionEnglishforBusinessCommunica52ContentsChapter1Writtencommunication------anoverview
Chapter2EstablishmentofBusinessRelations
Chapter3Inquiriesandreplies
Chapter4
MakingQuotations&Offers
Chapter5
Making
Counteroffers&DecliningOrders
Chapter6Acceptance&OrdersContentsChapter1Writtenco53Contents
Chapter7TermsofPaymentChapter8LetterofCreditChapter9Packing&ShipmentChapter10InsuranceChapter11Complaints&ClaimChapter12AgencyContentsChapter7TermsofP54外贸英语函电Chapter-1-Written-Communication课件55外贸英语函电Chapter-1-Written-Communication课件56IthasitsuniquelanguagestyleandjargonsItisfullofbusinessterminationsandabbreviationsThereisacloserelationsbetweenEBCandinternationaltrade
3.FeaturesWeareinthemarketforsilkblousesandshouldbepleasedifyoucouldkindlyquoteusyourkeenestpricesforthegoodsbelowOfferquotationordercounterofferletterofcreditCIFFOBYL11/11RVDS/C123L/CUNRCVPLSRUSH
Examples:Ithasitsuniquelanguagesty57
PartsofaBusinessLetter
A.Thestandardparts
theletterheadtheinsideaddressthedatethesalutationthebodyoftheletterthecomplimentaryclosethesignaturePartsofaBusinessLetterA.58
PartsofaBusinessLetter
A.Thestandardparts
Theletterheadwillshow:Thesender’snameThesender’sfullpostaladdressPartsofaBusinessLetterA59
PartsofaBusinessLetter
A.Thestandardparts
(2)TheDateshouldalwaysbeshowninfullTheorderofthedate:day/month/year(nocommasareused)month/day/year(acommaafterthemonth)PartsofaBusinessLetterA60
PartsofaBusinessLetter
A.Thestandardparts
(3)TheInsideAddressTherecipient’snameTherecipient’sfullpostaladdressPartsofaBusinessLetterA61
PartsofaBusinessLetter
A.Thestandardparts
(4)Thesalutationisthepolitegreetingwithwhichaletterbegins.DearSirs,Gentlemen:PartsofaBusinessLetterA62
PartsofaBusinessLetter
A.Thestandardparts
(5)ThebodyofthelettercontainstheactualmessageoftheletterPartsofaBusinessLetterA63
PartsofaBusinessLetter
A.Thestandardparts
(6)ThecomplimentarycloseismereapolitewayofendingaletterYoursfaithfully,===DearSirs,Trulyyours,=====Gentlemen:PartsofaBusinessLetterA64
PartsofaBusinessLetter
A.Thestandardparts
(7)ThesignatureThenameoftheorganizationThesignatureofthemanageraswellashis/herjobtitleorpositionPartsofaBusinessLetterA65(8)thereferences(9)thespecialmarkings(10)thesubjectline(11)thecarboncopynotation(12)theenclosure
PartsofaBusinessLetterB.Theoptionalparts
(8)thereferencesPartsof66(8)thereferences
PartsofaBusinessLetterB.Theoptionalparts
eg.BC/EN/151212(8)thereferencesPartsof67(9)thespecialmarkings
PartsofaBusinessLetterB.Theoptionalparts
eg.Attn.:Mr.JackLeePersonnelDirectorDalianvocational&TechnicalCollege100Xiaboroad,Ganjingzidistrict.Dalian116035,China(9)thespecialmarkingsParts68(10)thesubjectline
PartsofaBusinessLetterB.Theoptionalparts
eg.Re.:SewingMachines(10)thesubjectlineParts69(11)thecarboncopynotation
PartsofaBusinessLetterB.Theoptionalparts
eg.CCto:ABCcompanyBccto:××××××(11)thecarboncopynotation70(12)theenclosure
PartsofaBusinessLetterB.Theoptionalparts
eg.Enc.Asstated.Enc.3Encls.3(12)theenclosurePartsof71Formatofabusinessletter
1.ThefullyblockedstylewithOpenPunctuationThefullyblockedstyleisnowthemostwidelyusedmethodofdisplayforallbusinessdocuments.Thisstyleisthoughttohaveabusinessappearance.Thislayoutreducestypingtimeastherearenoindentationsfornewparagraphsortheclosingsection.Openpunctuationisoftenusedwiththefullyblockedstyle.Againthisreducestypingtimebecausethereisnoneedforanyunnecessaryfullstopsandcommas.Formatofabusinessletter1.72齐头式示例除信头外全部左对齐齐头式示例除信头外全部左对齐732.IndentedstylewithOpenPunctuation
FollowingtraditionalBritishpracticetheindentedstylebusinesslettersareroughlydividedintotwostyles:"Blocked"and"Indented".TheformerisusedmainlyintheUnitedStateswhilethelatterisusedtobepopularinBritishandtheoldBritishcolonies.2.IndentedstylewithOpenPu74缩行式示例日期靠右具体收信人和事由居中段首缩格客套结束礼词和签名偏右缩行式示例日期靠右具体收信人段首缩格客套结束礼词和75改良齐头式示例参考编号和日期靠右签名偏右改良齐头式示例参考编号和日期靠右签名偏右76EnvelopesaddressingaccuracyclearnessappearanceTheprinciplesofaddressingenvelopes:
EnvelopesaddressingaccuracyT77Nameandaddressofthereceivershouldbetypedabovehalfwaydowntheenvelope,leavingenoughspaceforthepostmarkorstamps.thereturnaddressshouldbeprintedintheupperleftcorneroftheenvelope.Postnotationssuchas‘Registered’,‘Certified’or‘Confidential’shouldbeplacedinthebottomleft-handcorner.
EnvelopesaddressingNameandaddressoftherecei78EnvelopesaddressingWhenaletterismailedtoathirdpersonwhoisboundtopassitontotheaddressee,writethethirdperson'snamedownbelowtheaddressee’s,writethewords‘careof’infrontofit.
EnvelopesaddressingWhenale79LanguageandtoneØ
Choosethemethodofcommunicationcarefully.Ø
Createthedocumentthoughtfully.Ø
Presentthedocumentsothatitlooksgoodandgivesanimpressionofefficiencyandreliability.Ø
Useaformatthatisneat,easytoreadandstructureslogically.Ø
Useappropriatetone,consideringthecircumstances,thesituationandtherecipient.Ø
Ensureyourmessageisaccurateintermsofgrammar,spellingandpunctuation.LanguageandtoneØ
Choos801.RememberyourABC
AccurateCheckfactscarefullyIncludeallrelevantdetailsProofreadthoroughlyBriefkeepsentencesshortUsesimpleexpressionsUsenon-technicallanguageClearUseplain,simpleEnglishWriteinaneasy,naturalstyleAvoidformalityorfamiliarity1.RememberyourABCAccurate812.Becourteousandconsiderate
Replypromptlytoallcommunications-answeronthesamedayifpossible.Ifyoucannotanswerimmediately,writeabriefnoteandexplainwhy.Thiswillcreategoodwill.Understandandrespecttherecipient’spointofview.Resistthetemptationtoreplyasifyourcorrespondentiswrong.Ifyoufeelsomecommentsareunfair,betactfulandtrynottocauseoffence.Resistthetemptationtoreplytoanoffensiveletterinasimilartone.Instead,answercourteouslyanddonotloweryourdignity.2.Becourteousandconsiderat823.UseappropriatetoneIfyourletteristoachieveitspurposethetonemustbeappropriate.Thetoneofyourletterreflectsthespiritinwhichyouputyourletteracross.Youalteryourtoneofvoicetoconveymessagesindifferentways.Muchofwhatyousayisalsointerpretedthroughnon-verbalclues-----eyecontact,gestures,inflectionsofthevoice,etc.Thistypeof‘readingbetweenthelines’isnotpossiblewiththewrittenword.Thereforeitisvitaltochooseyourwordscarefully.Youcanbefirmorfriendly,persuasiveorconciliatory—itdependsontheimpressionyouwishtoconvey.Itisimportanttotrytogetthetonerightbecauseusingthewrongtonecouldcauserealoffencetoyourreader.3.UseappropriatetoneIfyou834.WritenaturallyandsincerelyTrytoshowagenuineinterestinyourreaderandhis/herproblems.Yourmessageshouldsoundsincerewhilewritteninyourownstyle.Writenaturally,asifyouarehavingaconversation.4.Writenaturallyandsincere845.RemembertheKISSprinciplesKISSstandsfor:KeepItShortandSimpleKISSmeansinsteadoflongorcomplexwords,useshortones.5.RemembertheKISSprinciple856.UsemodernterminologyOld-fashionedphrasesaddnothingtoyourmeaning.Suchunnecessary,long-windedphrasesarelikelytogiveapoorimpressionofthewriterandmayevenleadtoconfusion.Agoodbusinessletterwillusenomorewordsthanarenecessarytoconveyaclearandaccuratemessage.6.UsemodernterminologyOld-867.IncludeessentialdetailsIftherecipientofyourlettermustaskaquestion,orifsomethingisunclear,thensomethinghasbeenomittedfromyourmessage.Donotleaveanythingtochance.Includeallessentialinformation.7.IncludeessentialdetailsI878.BeconsistentConsistencyisnotonlyimportantinthewayyourmassageispresented,itisimportantwithinthemessageitself.ThepeopleattendingwillbeGeorgeBush,BillClintonandDennyfromtheSales.ThepeopleattendingthenextcommitteemeetingwillbeGeorgeBush,BillClintonandDennySmith.8.BeconsistentConsistencyi889.Useactivenotpassivevoice‘Voice’isagrammaticaltermthatreferstowhetherthesubjectofthesentenceisactingorreceivingtheaction.Usingactivevoicecanconsiderablyimproveyourwritingstyle.Activevoicemakesyourwritingmoreinteresting,morelivelyandmore--well,active!Activevoice:Tomplayedtheviolin.Passivevoice:TheviolinwasplayedbyTom.Makecomparisons:9.Useactivenotpassivevoic8910.ComposeCLEARcommunicationsCLEARobjectives.Yourmessageshouldbe:ClearLeavenodoubtinyourreader’smind.Helpyourselfbybeingspecific,avoidingvagueexpressions,usingfamiliarwordsandusingsimpleEnglish.Rememberalsotousestraightforwardlanguagethatyourreadercanunderstand,writteninafriendly,natural,conversationalstyle.10.ComposeCLEARcommunicatio9010.ComposeCLEARcommunicationsCLEARobjectives.Yourmessageshouldbe:LogicalStructureyourmessagelogically,rememberingtousethe4pointplan.Startwithanintroduction,developyourpointslogicallyinthecentralsection,andcometoanaturalconclusioninwhichyoustatetheactionyouneedfromthereader.Finishwithanappropriateone-line.10.ComposeCLEARcommunicatio91EmpatheticPutyourselfinyourreader’splaceandaskyourselfhowthereaderwillfeelwhenhe/shereadsyourletter.Ifanythingisunclear,orifanythingiswordedbadly,thenchangeitbeforeyousentit.AccurateMakesurealltherelevantdetailsareincluded------times,dates,namesofcommodity,factsandfigures.RightProofreadcarefully(notjustspellcheck)tomakesureeverythingis100%rightbeforeyousentthemessage.CLEARobjectives.Yourmessageshouldbe:
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