国家开放大学电大专科《管理英语2》2021-2022期末试题及答案

国家开放大学电大专科《管理英语2》2021-2022期末试题及答案（试卷号：3938）盗传必究一、交际用语（共计I。分，每小题2分）1-5S：选择正确的语句完成下面对话，并将答案序号写在答题纸上。—ShouldIleaveearliertomorrowmorning?Yes,bettertoleaveearliertoavoidthemorningtraffic*Yesiyowwill.C.No*youshouldn't,一Howareyoufeelingnow?A.Muchbetter,ItAOK.Thankyou.一Whaltimedoesthetrainleave?OnTuesday.Inthemorning.Athalfpastfive.士GoodmorningsSunshineCommunityCenter!MayIhelpyouahVdliketobockoneairticket,Pmgladtointroducemyselftoyou.C,1need&plumbertorepairthewalerpipeinmykitchen.5.一Wouldyoumindliliingthequeslionnaireforrue?A*Noproblem.R.Sorry+1can*Lgothere.（LIreallyappreciatethat.二.词汇与结枸I共计3。分・每小题2分｝B或。题，阅读下面的句子，从A.B.C三个选项中选出一个能填入空白处的正确选项.并将答案序号写在答题纸上⑥Oned;iytourdrcamswillreality.A.lumoutB.turnintoC*turnawayIdon'tknow ,1justarrivedheretwominutesago*A.what?sgoingon B«huwiagoingonQwho浦goingonWritethetelephonenumberdownyouforget* A.oncase B.incaaeC.undercase9-,,youpreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.A,Although B.EvenifC.AsWethinkthatSmithshouldbetoldabouthisconditionassoonaspossible,_A.physic B.physicC.physicalWeshouldkeepinmindthefeedhrtckisveryhelpfulforplanningfuturemeetingsandevents.A.what BthatC.whenFmwritingtoapositionasacomputerengineerinyourcompany.A、thankfor B.wait(orC-applyforWeitverymuchthatyourvecometogiveu£atimcJyride.Otherwisewe wouldmissthetrain,A.appreciate B.expectC.promiseWefeel withtheinconveniencethiservicecenterbroughtus_A.disappointed B.worriedC.surprised1.Customers refusetolilHngthflquestiannfiircarenotpermittedtobuytheproduct.A.what 11whichC.Whofl.Themusiclikethesingingofabird.A、hears ehsGnndsC,listens]7.OurworkershavebeeneheckinRtheheatingsystemsinceyemcalledus»I youhwillperformwellsqutlB,affectC.assurethe号+weshouldhavereacheiAtheannualmeetingsiteontime»A. BnInspiteof隗3幅eofHisactionimalwaysvAithhiswordsnA.cwnstant 丘consistentC.continuous20+Wehavemuurannudworkreporttothemanfigernextweek.A.handin RhflndoutC.Elandsup三、阅谡理解（共4。分,每小题4分）象-跖题：阅读下列短文，MA、B、。三个选项中逃出一个正确答案，并将答案序号写在答题纸上。Passage1Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsalstaffmembers.IfthishappenstoyoutyoushouldrememberthattheyateAttuaJlyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.ButifyouwishtobesuccessfulinanybusinessAthenyouhavetokamhowtohandleanArycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers：Neverargueback.YoumuststaycalmmdaimtosatisfythecustomereveninthemostdifficultsituatioTis-Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillreso]vethe浦luaiionandsetAdthecustomerawayhappy.U$已yuurmore:[hm\purnwulh*Makesurayoulistenmorethanyouspeak.Bylisteningcsrefuily»youwiltbsableioutidersEandwhythecustomeriscomplaining,sothatsatisfactoryst整p占canbetakenAShowthatyoucare：Useeveryopportunnytoexpressyourapologyandunderstanding.YouhavetoshowIhatyouwilldoeverythingwitliinyourpovrertotryandresolveIhesituation八Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificant{:hangt?inihcirbehaviour*Controlyourangerandbepatient.Learntorelaxandcalmyanrself.Hrivingpatiencewithyourcusturnersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehnstikcireuinstancesbyfollowingthem.Ify<mfollowtheabovetips,youareonyourwaytosucceedinginyourcareer..Atwhomdoangrycustomerstendtoaimtheirdissalisfactionandcomplaints?A. Staffmembers.B.Companymanagers.C-Thosewhoaccompanythem..Whenacustomershoutsrudelyaty44u,youshould A.arguebackandprotectyourselfB,keepquietandleaveIhecustomtjraloneC.keepcalmandlUtencarefullytothecustomerTheunderlinedsentenceMUseyour断槌moreIhany(jurmgth"means*_Yourmouthisnotmoreimportantf(jtyouthanyourearsYoushouldlistenmorethanyouspeakYoushouldtalkmorethanyoulistenWhendealingwithanangrycustomer,whichisNOTtherightattitude?A,Beconcerned* B,Bepatient.C.Beamused25*Whichofthefollowingstatementsistrueaccordingtothepassage?A.Whenthecustomerscomplaintyouneedntlistencarefully.B+Youneedn'tsaysorrytothoseangrycustomers.C,YoushouldrelaxyourselfandtryWunderstandtheanRrycustomers.26TO®：请根据短文内容判断给出的语句是否正确，正确的写“TL错误的写“F”,并将答案写在答题纸上QPassage2Ifyoutakethefollowingsteps,youcanmakeasatisfactoryannufilreport.Andyourbossandcjthersupporterswillheimpreasccl.DefiningyourHccarnpltshmentsAWhatdiffertneedidyoumake?Whathaschangedinyourcommunityorfieldbecauseofyourworkoverthepastyear?Take丑IIofyouractivitiesoverthelast12monthsanddividethemintoihrcctofivemajoraccomplishments*Lessismore；Beselective.Hyouincludeeverything?theannualreportbecomesclutteredwithinformation.Yaushouldthinkaboutwhatyouwanttofocuson,andthenselectstatisticstorepresentthatandhighlightkeyachievenientswithphotos»orcasestudies,etc.Addingvisualsandcharts:VisualAandchartscanreducetheneedfortextsanddetails.Andtheywillmakethereportmoreattractive*It1sgreatifyouproduceafullcoiotpublicationwithlotsofnicephotography.Ofcourse,itwilldependcmyourresources.Astrongcalltoaction：Astrongcalltoactionattheendofyourreportwillimpressthereadersdeeply.Makeitclearwhatyou'dlikeyourreaderstodooncetheyJvereaditgsuchasdonate,purchaseservices)etc.Beforewritingthereport,youshouldgatherallth电workyouhavedoneeverthepastytar>Thecontentsofthereportshouldbeselective.瓯TheidiompictureisworthathouSfindwords"isappropriatehere.29TheapplicMionoivisualsandchartscanmakethereportmoreboring.Endingthereportwithastrongcalltoactionwilloffendhereaders.四、翻译（共计20分，每小题4分）31-35：请队以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答题纸上口Themore（ainiliarinterviewingfeelstoyoujthelessanjeietyyouwillfeelwiththeprocess*A.你对面试越熟悉，在面试j±程中你的焦虑就会越少。B.面试中熟人多，面试过程中你焦虑也会少。C.你熟悉面试多点，面试中的麻烦就会少一点，犯Willyoubeinvolvedinopeningthenewoffice?A.你会加入新办公室吗？B,你会参与升设新办公室的工作吗？C你会被卷入到新办公室的工作中吗？Whenyoustarta.）abtyoumuststicktoit.一旦你开始了一件工作，你就得持之以恒。一旦你开始了件工作，他就捋紧跟着它，C当你开始一件工作的时候，他就得认真做，BytheFoliowingweekwhenheAsonhisown,hefedshehasaprettygoadideaofwhatheneedstodo,andhowtugoaboutit*A.直到跟着的那个星期，他…个人的时候，他感到对于目己需要做什么以及如何开始做非常清是，B.到第二个星期，他一个人的时候，他感