熟悉接待计划并落实接待事宜

《英语导游培训》接团准备---

熟悉接待计划并落实接待事宜toFamiliarizeandCarryouttheTourPlan

主讲教师：华国梅Lecturer:GuomeiHua接团准备---熟悉接待计划并落实接待事宜

ObjectivesTobefamiliarwiththetourplanandcarryoutthetourplan.SceneThelocalguidereceivesatourplanandcarriesoutthetourplan.PreparationsTourPlanFormDialoguesI.TrainingContent

01020304Member'sstuationofthetourgroup

thetouristgroupsurvey工作预期II.ServiceProcedures

Step1BefamiliarwiththetourplanTravelingrouteandthetransportationServicerequirementsandstandard01Getthetourplanandnecessaryitems02Contactwiththedriver03Contactwiththerestaurant04Contactwiththehotel05GetthebasicinformationaboutthescenicspotsStep2CarryoutthetourplanII.ServiceProcedures

III.Dialogue

CallingtheHotelfortheChangedScheduleScene:Beforethetourgrouparrives,thelocalguideMarycontactwiththehoteltoconfirmthechangedschedule.A:ReceptionistoftheHotel,CandyB:LocalGuide,MaryA:Goodafternoon.QinhuangdaoShangri-LaHotel,howmayIhelpyou?B:Goodafternoon,IamMary,thelocalguideofQinhuangdaoInternationalTravelService.WehavemadereservationsthroughtheTravelServicethedaybeforeyesterday.III.Dialogue

A:Justaminute,please…Yes,wehaveyourreservationshere.Fivetwinroomsandonedoubleroomforthreedaystwonights,isthatright?B:Yes,that’sright.Buttherehasbeenonechangeinourschedule.Nowthenumberoftouristshasincreasedto12,soIneedonemoredoubleroomfortheyoungcoupleifpossible.A:Youaresolucky.We'vejusthadadoubleroomvacated.III.Dialogue

B:Oh,good.Whereisthedoubleroom?A:Onthefifthfloor,thesamefloorwithyourtourgroup.B:That'sgreat.Thankyouverymuch.A:It’smypleasure.AnythingelseIcandoforyou?B:No,thanks.A:Thankyouforyourcalling.Haveaniceday.B:Thankyou.Goodbye.BefamiliarwiththeTourPlanPleasefilloutthetourplansheet.IV.Practice

TASK1TASK2CarryingouttheTourPlanMakeupdialoguesaccordingtothefollowingsituation.WangWei,thelocalguidefromCITS,QinhuangdaoBranch,isgoingtoleadatourgroupfromCanada.Pleasecontactwiththerelativecompaniestocarryoutthetourplan.IV.Practice

V.Tips

HowtobefamiliarwithandcarryoutthetourplanA.TheTourGroupSurvey旅游团概况

1.thenameofthetravelagencythatorganizesthegroupinitssourceorigin,nationalities,languages,ofthetravelagency,,numberandstandardoffeesofthetouristgroupV.Tips

HowtobefamiliarwithandcarryoutthetourplanB.Members'situationofthetourgroup旅游团成员情况1.thetotalnumber

2.names,gender

3.occupations4.religionsV.Tips

HowtobefamiliarwithandcarryoutthetourplanC.Travelingrouteandthetransportation旅游路线和交通工具1.the

whole

route

of

this

group2.places

of

departing

and

entering3.transportation

4.thenumber,timeandplaceofthevehiclestheyusewhilethetouristsarearrivingandleavingV.Tips

HowtobefamiliarwithandcarryoutthetourplanD.Ticketsoftransportation交通票据情况1.whethertheticketshavebeenreservedaccordingtotheplan?2.Is

there

any

changes?

If

there

is,

what

is

the

new

situation?

3.Whether

there

are

back

round

trip

tickets;

domestic

sectionofinternationaltickets?4.The

ticket

for

entering

into

or

out

of

the

country

is

OKticket

or

OPENticket.V.Tips

HowtobefamiliarwithandcarryoutthetourplanE.Specialrequirementandprecautions特殊要求和注意事项

1.Whetherthereisaspecialrequirement?2.Whetherneedsomedirectorconcernedtoreceive,meetorinvitetohaveadinner?3.Whetheramongthetouriststherearetheold,weak,sickanddisabledneedingtobeespeciallylookedafter.V.Tips

Howtobefamiliarwithandcarryouttheto