国际著名酒店娱乐部程序英文资料模板

国际著名酒店娱乐部程序英文资料模板资料内容仅供您学习参考，如有不当或者侵权，请联系改正或者删除。STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:RUNNINGTHESHERATON/REGENTREGATTASTANDARD:AKNOWLEDGEOFTHEEVENTANDTHESTAGESANDSKILLSNEEDEDTOPRODUCEIT.PROCEDURE:Theeventwouldbeinfourstages–preparation,Introductionandracemeeting,Event,Conclusion.PreparationThiseventmustbepreparedinanumberofways.Thedaybefore,theRegentwillbecontactedandremindedofthetimeandplace.Anhourbefore,our3Hobieswillberiggedonthebeach,theboatshavingbeenallocatedtoguestspreviouslyonafirstcomefirstservedbasis.Thechaseboatwillbetakenoutanhourbeforetosetupthetriangularcourse.Thestartlinemaybebetweentheplatformandthefacebuoy,startingeitheronareachorbeatdependingonskillofcompetitors.Theracemeetingwillbepreparedinadvancesoastogivealltheinformationrequired.Lifejacketswillalsobeavailable.IntroductionandracemeetingThiswillbedesignedtogiveoutallinformationthatguestwillneedtotakepart–lengthofraces,andnumber.Avoidanceofcollisions.Pointssystem.Startproceduresandsequence.Finishprocedures.Capsizingandotherhazard.PROCEDURE:(continued)Allquestionswillbeansweredandnamesandboatnumberswillbedoublechecked.AspecialwelcomewillbeextendedtoallRegentparticipants.TheEventAllparticipantswillthensailouttostart.Spectatorscanbecarriedouttotheplatform.Whenallboatsareinear-shotthefirstsignalwillbegivenandtheotherswillfollowthesequence.Afterstarting,theorganizerswillhavethechaseboatreadyincaseofanyproblem.Eachracewillberepeated,withresultsnoted.ConclusionWhenallracesarecompleted,theboatswillallheadashorewherethebeachattendantswillhelprecoverthem.Allboatswillbereturnedneatlytotheirpositionsandallequipmentwillbecarriedbackandstored.Theguestswillbeencouragedtocongregatefortheresultsandprizegiving.Thewinnerandloserwillreceiveprizes.Beforeleaving,theRegentguestswillreceiveourthanksandanattendantwillsumupwithafewwords.SHERATON/REGENTHOBIEREGATTAINFORMATIONTheactivitydurationis11/2hours.Theseriesconsistsof3races,eachlasting20minutes.Safetyofparticipantsandobserverswillbeofprimeimportance,andallnecessarysafetyprocedurewillbeobserved.Asafetyboatwillbeonconstantalert.Thestartwillbeonthewaterbetweenananchoredstartboatandaregattabuoy.Thestartsequencewillbe:6minutes–horn3minutes–horn1minute–horn30seconds–whistleCountdownStart–hornRecall–additionalhornNOFLAGSWILLBENECESSARYThestartwillbeonareachunlesscompetitorsareparticularlycompetent.Allpotentialhazards,reefsorobstructionswillbepointedoutinthepre-racemeeting.Thecoursewillbeasimpletriangularcourse,includingabeat,reachandrun.Thefinishcanbeonabeatorrundependingonconditionsandparticipants.Onfinishing,boatswillbeaskedtoremainclosetothestartboatinpreparationforthestartofthenextrace.PROCEDURE:(continued)Pointswillbegivenforeachfinisherasfollows:1st3/4point2nd2points3rd3pointsetc.UNTIL:Nonfinisher–thetotalnumberofboatsplustwopoints.OnlyHobie14’11.Theemphasiswillbeonenjoymentandthefunelementwillbestressed.Spectatorswillbeencouraged,andtheycanviewfromanchoredcraft,thefloatingdock,motorboats,canoesorfromthebeach.12.Theeventmusthaveaconclusionofsomesort,preferableaprizegiving.Equipmentneeded-3Regattabuoys,eachwitha50ftofnylonline3Anchorsorconcretebricks1Airhorn1Whistle1Startboatwithanchorandline1ChipboardandpenAllHobiecatsinworkingorder1Safetyboat1BlackboardandchalkSTANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:EXCURSIONTOTHELOCALSTANDARD:ALLSTAFFSHOULDKNOWALLABOUTTHETOURANDBEABLETOACCOMPANYITATSHORTNOTICEIFNECESSARY.PROCEDURE:Thisexcursioninitiallywillbelaidontwiceaweek,onceforadultsandonceforchildren.Itwilllast11/2hours.Ensurethatallinterestedpartiesarenotifiedoftheeventandtime,(usingtheactivitydeskandwordofmouth).Preparenumbersandensureadequatetransportisavailableandbooked.(transportmustbebookedwellaheadandnumbersconfirmed).Ensurethatallguestsarepresentbeforeleaving–andescortthetourwhennecessary,(usuallyatourguidewillbepresentbutoftenoneoftheactivitystaffwillhavetoaccompanythetrip).Explainabitaboutthevillageontheway,thedo’sanddon’tsandwhattheycanbuy.UponarrivalgreetMosesandescortguestthroughvillage.Allow11.4hoursmaximumfortrip,andorganizethereturnsmoothly.Allstaffwillbetakenonafamiliarizationtriptothevillageon30Octoberat2p.m.Moredetailscanbeaddedafterthetrip,asaclearerpicturewillhavebeenpainted.Thechildren’stripwillinvolvemorebuildupandadifferentkindofpreparation.Thevillagemustbemadeawareofthetypeofgueststoexpect.ACTIVITIESJOBCATEGORYWINNERBEACHATTENDANTSHERATONFIJIRESORTTASKSHOTELORIENTATIONDEPARTMENTORIENTATIONSAFETYPROCEDURESANDFIRSTAIDPROGRAMMEGUESTCOMPLAINTHANDLINGFAMILIARITYWITHWEEKLYACTIVITIESPROGRAMMEGUESTRELATIONSSKILLSFAMILIARITYWITHCONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEMTOKNOWALLTHEEQUIPMENTAVAILABLEKNOWINGTHETOURSOFFEREDPROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIESKNOWINGTHETYPESOFAEROBICSOFFEREDKNOWINGHOWTOTEACHANDGIVEINSTRUCTIONTOSMALLANDLARGEGROUPSHOWTOTEACHCHILDRENORGANIZINGMINI-TOURNAMENTSMANNINGTHEBEACHBUREKNOWINGTHEVOUCHERANDCONTROLSYSTEMSPREPARATIONOFEQUIPMENTFORACTIVITIESPREPARATIONFORLOCALTHEMEACTIVITIESPREPARATIONOFVIDEOSHOWEQUIPMENTPREPARATIONOFICECARVINGANDFLAMBÉDEMONSTRATIONSKNOWLEDGEOFCHILDREN’SPROGRAMMESISSUEANDRECLAIMOFTOWELSFROMTOWELBURECHILDREN’STALENTSHOW,EVENT,ANDPREPARATIONCLEANINGOFTHEPOOLANDPOOLAREACARRYINGOUTMISCELLANEOUSACTIVITIESACTIVITIESJOBCATEGORYWINNERBEACHATTENDANTSHERATONFIJIRESORTTASKS(continuedfrompreviouspage)OPERATIONOFCHASEBOATTEACHINGASAILBOARDLESSONTEACHINGAHOBIECATSAILINGLESSONRUNNINGTHEHOBIESTAGGEREDREGATTATAKINGAWATERPOLOACTIVITYSETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMESLAUNCHINGANDRECOVERINGSAILBOARDS,HOBIESANDOTHERCRAFTSDOINGTHEHOBIEJOYRIDEACTIVITYTAKINGTHECHILDREN’SMEALORGANIZINGTHECHILDREN’SSPORTSDAYORGANISINGTHECHILDREN’SEARLYEVENINGGAMESACTIVITIESCHILDREN’SMOVIECHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITYCHILDREN’[SQUIZCARRYINGOUTTHECHILDREN’SSCAVENGERHUNTANDCRABRACEORGANISINGTHECHILDREN’SPAINTINGCOMPETITIONCHILDREN’SMORNINGJOG,WALK,SHELLHUNTOROTHERMORNINGEVENTTAKINGTHEMORNINGJOGORWALKCARRYINGOUTTHEPRE-STRETCHCLASSBEFORETHEEARLYMORNINGACTIVITYCLEANINGOFALLCLEANINGOFHOBIECATS,SAILBOARDSANDOTHERCRAFTSINCLUDINGALLEQUIPMENTCLEANINGANDRAKINGOFBEACHGENERALCLEANINGOFACTIVITIESAREACARRYINGOUTSAILBOARDFREESTYLEDEMONSTRATIONGIVINGTHESAILINGTHEORYLECTUREGIVINGTHESAILBOARDTHEORYLECTUREACTIVITIESJOBCATEGORYWINNERBEACHATTENDANTSHERATONFIJIRESORTTASK(continuedfrompreviouspage)CARRYINGOUTTHESAILBOARDCOMPETITIONRUNNINGTHESHERATON/REGENTREGATTAEXCURSIONTOTHELOCALSTANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:HOTELORIENTATIONSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIRROLEWITHINIT.PROCEDURE:Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegivenoutforbothweeks.Showingofdepartmentalstructureandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.Explainingofthefunctionsofthedepartment,ie.theproductofit,theoutletsandequipment,thefunctionsofvariousjobcategories.Jobdescriptionswillbegivenoutandexplainedthoroughly.Howthedepartmentrelatestootherdepartments-particularlyFoodandBeverage,FrontDesk,Sales.ThepersonnelfunctionsoftheActivitiesDepartment:-whohiresemployees.Whoorientsemployees.Whoconductsongoingtraining.Complaintproceduresandstyleofmanagement.Whenandbywhommeetingsareheldwithinthedepartment.Disciplinaryaction/probationaryperiod.PROCEDURES:(continued)Rulesandregulationsofthedepartment.Handoutgivenandtheimportanceofabidingbythemwillbestressed.Appearancestandards.Allstaffwillbegivenatourofthepropertywithparticularnotebeingtakenof-Ballroom,MaloloLounge,PortsO’Call,Poolarea,Mekearea,Gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.RelationshipwithFishFijiLimitedandotherconcessions.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:SAFETYPROCEDURESANDFIRSTAIDPROGRAMMESTANDARD:ITISVITALTHATALLSTAFFKNOWHOWTOIMPLEMENTSAFETYPROCEDURESANDFIRSTAIDQUICKLYANDEFFECTIVELY.PROCEDURE:ThepersonnelDepartmentwillbearrangingSafetyproceduretrainingandafirstaidcertificationcourse.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:GUESTCOMPLAINTHANDLINGSTANDARD:ALLSTAFFWILLKNOWHOWTOHANDLEACOMPLAINTQUIETLYANDEFFECTIVELYPROCEDURE:Shouldyoucomeacrossacomplaintlodgedbyaguest,completethefollowingprocedure.Listentothecomplaint.Shouldtheguestbeangryorloud,getthemtoaquietplacetactfully.Re-statetheprobleminyourownwordstomakesureitisunderstood.Showempathy–sympathizewiththeguest,showyoucare.Takeaction–Thisactionmayconstitutecallingyoursuperiororifpossible,handlingthecomplaintyourself.Donotoffertheguestanythingyoucannotcarryout.Alwaysreportthecomplainttoyoursuperior.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMMESTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:GUESTRELATIONSSKILLSSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:FAMILIARITYWITHTHECONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEM.STANDARD:THEASSISTANTANDTHESUPERVISORWILLJOINTLYPRODUCEANINVENTORYOFALLEQUIPMENTANDACONTROLSYSTEMFORTHEISSUEOFGAMESANDEQUIPMENT.EACHWILLBESIMPLEANDEFFECTIVE.PROCEDURE:TheAssistantandSupervisorwillproduceaninventoryofalldepartmentalequipment.Thisinventorywillbecheckedatintervals.Fromtheinventory,theywillalsoproduceacontrolsystemfortheissueandreclaimofallgamesandsportsequipment.AllstaffwillbeawareofhowthesystemworksandhowtoissueandreclaimequipmentfromtheBeachBureandActivitiesDesk.InventoryTheinventoryissimplyalistorrecordofallequipmentthedepartmenthasatitsdisposal.Itservesthepurposeofensuringthattheequipmentisaccountedforandthatifanyequipmentgoesmissing,weareawareofit.TheControlSystemTwo”Equipmentissue”bookswillbeopened.OneforusebehindtheActivitiesDeskandoneforusebehindtheBeachBure.Nochargewillbemadeforissueoftheequipment,butitshouldbereturnedby5p.m.totheplaceofissue.EquipmentissuedattheActivitiesDeskmaystayoutovernight.PROCEDURES:(continued)TheControlsystemswillconsistofthetwobooksinwhichentrieswillbemade.Theentrieswillbeasfollows:Name RoomTimeDate Returned EquipmentExpectedInitialReturnByTheentriestobemadeareself-explanatory.ThebookshouldbecheckedattheendofthedaybytheAssistanttoensurethatallequipmenthasbeenreturnedtotheBeachBure.HeshouldalsocheckthatallequipmentattheActivitiesDeskisacc