民航地勤英语（项目05）

民

航

地

勤

英

语项目目标LearningObjectivesAfterlearningthisproject,studentswillbeableto:Answerinterviewers’questionsproficientlyinEnglish.Knowhowtodressforaninterview.Knowtheinterviewmakeupetiquette.Knowtheetiquetteofwaitingbefore,during,andafteraninterview.QualityObjectivesDeveloptheabilitytobeflexible.Beprofessionalinaninterview.Developcommunicationskillswiththeinterviewerstoearntheirtrust.目

录ContentsTask1TipsforJobInterviewTask2InterviewEtiquetteTask1TipsforJobInterviewLead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4TaskDetection任务检测TaskEvaluation任务评价Part

5Part

6Lead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4TaskDetection任务检测TaskEvaluation任务评价Part

5Part

6Whenhavinganinterviewforthegroundattendant,whatkindofquestionswilltheinterviewersask?Discusswithyourpartnerandlistthepossiblequestions.1

Tellmeaboutyourself.What’syourbiggeststrength/weakness?Wheredoyouseeyourselfinfiveyears?Howdoyouhandleconflict?Whyshouldwehireyou?Whydoyouwanttoworkhere?Whatcanyoudoforusthatothercandidatescan’t?Whatdoyouknowaboutourcompany?Doyouhaveanyquestionsforme?“Tellmeaboutyourself”iscalleda“breakingtheice”question,interviewersoftenaskintervieweesthisquestionatfirst.Ifyou’regoingtoanswerthisquestion,whichofthefollowingfactorswouldyouconsider?2name highschoolexperienceage collegeandmajorhobby physicalconditionsfavoritepet workexperiencefamilymember weaknessesandstrengthspersonalcharacter thecourseslearntincollegepersonallife theoccupationalplanningWatchthevideotolearnhowtoanswerthe“Tellmeaboutyourself”questionandthentrytointroduceyourselftoyourpartner.3Lead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4TaskDetection任务检测TaskEvaluation任务评价Part

5Part

6面试前问候1.I’mcomingherefortheinterviewforthegroundcrew.我是来参加地勤工作人员面试的。2.I’mgladtoattendtoday’sinterview.Thankyouforgivingmethechance.很高兴能参加今天的面试，谢谢您给我这次机会。自我介绍1.I’mastudentat××.MymajorisCivilAviationService.IwillfinishallmystudiesandgraduateinJulythisyear.我是××（学校）民航服务专业的学生。我将于今年6月完成学业。2.Igraduatedfrom××,majoringinCivilAviationService.IgotthefirstprizeinaProfessionalSkillsCompetitionandthesecondprizeinanOralEnglishContest.

我毕业于××学校民航服务专业。在学校里获得过服务技能大赛一

等奖和英语口语比赛二等奖。介绍优缺点1.Mybiggeststrengthistenacity.

我最大的优点是坚韧。2.AllmyteachersandclassmateshavesaidIamtenacious.我之前的老师和同学都说我具有不屈不挠的精神。3.I’malsohighlystress-resistant.我的抗压性也很强。介绍优缺点4.Whilesomepeoplecannotperformwellunderpressure,Ithrive.有些人一有压力就做不好工作，但是我可以。5.ThefactthatI’vealwaysmetdeadlinesandsurvivedstressfulsituationsmakesmeconfidentthatIcanmeetanydeadline.我总是可以承受住压力，并在期限内完成工作。因为有这样的能力，我也变得更加自信，相信我可以战胜任何考验。介绍优缺点6.I’vebeentoldIhaveexcellentpeopleskills.很多人夸我社交能力极好。7.IgetalongwellwithalmosteveryoneandIhavenotroublegettingtoknownewpeople.我几乎能跟所有人融洽相处。就算是跟初次见面的人打交道，也没有问题。8.Ihaveexcellentresearchandanalyticalskills.

我具有非常优秀的研究和分析能力。介绍优缺点9.Inordertobeabletotalktostrangersnaturally,IhavebeenseekingandcreatingopportunitiestotalktostrangersactivelyeventhoughIwasrefusedmanytimes.为了能够自然地与陌生人交谈，即使被拒绝了很多次，我也一直在寻找和创

造机会主动与陌生人交谈。1.IworkedasaninternshipattheinformationdeskatChengduShuangliuInternationalAirportwhenIwasajunior.我大三的时候在成都双流国际机场服务台实习过。2.Iwouldfindoutwhatiswrongwiththecustomer.IftheylosttheirbagsIwouldbesuretohelpthemlocateit.IftheflightwasdelayedIwouldsympathizewiththecustomerandtellthemwhyitwasdelayed.我会弄清旅客遇到了什么问题。如果是丢失了行李，我肯定会帮他们找到。如果是航班延误，我会安慰他们，并告诉他们航班为什么延误了。介绍工作经历3.Iwilldomybesttocomfortandhelppassengerswhoseflightsaredelayed.我会尽我最大努力来安抚和帮助航班延误的旅客。4.First,Ishouldapologizetothemforthedelay.ThenI’llaskthemifitispossibletochangetheirtickets.首先，我应该为航班延误向旅客道歉。然后，我会问他们是否需要变更航班。5.Duringthewholeservice,smileandpatiencearenecessary.在整个服务过程中，微笑和耐心是必不可少的。介绍工作经历表达自己成长的意愿1.Ialwaystrytogainknowledgeaboutnewtrendsincustomerservice.我总是设法了解旅客服务方面的新趋势。2.Ienrolledmyselfinacourseusefulforcustomerservice.Iattendedseminarsonpersonaldevelopmentandmanagerialskillsimprovement.

我报名参加了一门对旅客服务很有用的课程，还参加了有关个

人发展和管理技能提高的研讨会。表达想加入公司的意愿1.Ilovetomeetandtalkwithpeoplefromdifferentcultures,andIenjoythesatisfactionaftersolvingpassengers’problem.我喜欢和来自不同文化的人见面、交谈，我也很享受帮旅客解决问题后的满足感。2.Iamveryimpressedbythehighstandardofcustomerservicethatyouprovide.Andthetrainingthatthegroundattendantcanreceivefromyouisalsoveryexceptional.我对贵公司所提供的高标准旅客服务印象非常深刻。而且，贵公司的地勤服务人员能参加非常优秀的训练。表达想加入公司的意愿3.Iwouldliketobeapartoftheteamthatisdynamicandcontinuouslytrytogrow,innovate.我想成为这个充满活力且不断努力成长、创新的团队的一员。4.IwouldliketobethebestinmydepartmentandI’dlovetobethepersonmycolleaguescanrelyon.我想成为部门里最优秀的人，成为同事们可以信赖的人。表达想加入公司的意愿5.IassureyouthatIwillperformmydutieswiththeutmosthonestyandsincerity.我向您保证，我将以最大真诚履行我的职责。6.Iwilldriveoutstandingpassengerservicewiththewinningcombinationofknowledge,skills,andattitude.我将用我的知识、技能和态度为你们呈现出优质的旅客服务。向面试官提问1.Howmanyroundsofinterviewsdoesittaketowinthejob?Whatisthenextprocess?赢得这个岗位需要几轮面试？接下来的流程是什么？2.Inordertobebetterqualifiedforthisposition,whatotherskillsdoIneedtoadd?为了更好地胜任这个岗位，我还需要补充哪些技能？向面试官提问3.Isthereanyproducttrainingandskillstrainingafterentry?入职后是否有产品培训和技能培训？4.Whatisthecompany’sexpectationforthisposition?

公司对我这个职位的期望是什么？向面试官提问5.Howdoyouevaluatetheperformanceofanemployeeduringatrialperiod?Whatistheassessmentstandard?你们如何评估员工在试用期间的表现？考核标准是什么？6.Whataretheprospectsforthispositioninthecompany?Whatisthepromotionmechanism?UnderwhatconditionscanIgetapromotion?

这个职位在公司的发展前景是怎样的？有什么晋升机制？我如何才能

获得晋升机会？知识角英语面试实用技巧1用词精准，提高吸引力与印象分英语面试中，自我介绍、个性分析、工作经验陈述等是高频问题。回答这类问题时，大部分面试者习惯使用nice、hardworking、easy-going、friendly、outgoing、efficient、professional、enthusiastic等词。但这些词汇含义广泛且频繁为面试者使用，无法让面试官对你有更深刻的了解或印象。取而代之，你可使用更富有意义及画面感的形容词，让自己的表达更精准和细腻。知识角英语面试实用技巧1用词精准，提高吸引力与印象分例如：impactful

具有魄力/影响力的organized

有条理的committed

投入/专注的communicative

善于沟通的flexible

随机应变的，灵活的persistent

持之以恒的goal-oriented

目标导向的知识角英语面试实用技巧2论点与论据并行，增加表述可信度“Whydoyouthinkweshouldhireyou?”是面试时必不可少的问题。被提问时，面试者可以使用如下句式，并结合符合这份工作所要求的能力进行回答。

例如：（1）MystrengthisthatIcancommunicateefficientlywiththepassengers.我的强项是能与旅客进行有效沟通。（2）Ihavegreatabilitiesinmanagingpassengerinformationandhandlingemergencies.我在旅客信息整理及处理突发状况方面有非常好的能力。知识角英语面试实用技巧2论点与论据并行，增加表述可信度（3）Iseemyselfashavingthefollowingskills:timemanagementandresourceallocation.我认为自己具备时间管理和资源分配能力。（4）I’vegainedalotofexperienceincarryingoutsecuritychecks.我在施行安全检查方面获得了很多经验。除了使用这些总结性的表述外，还需要结合具体事例展开叙述，增加内容的可信度。知识角英语面试实用技巧2论点与论据并行，增加表述可信度例如：Ihaveagreatabilityinactivitymanagement.IwasthepresidentoftheStudentUnionincollege.Duringmytenure,Iorganizedseveralbig-scaleevents,suchasgameboothsanddebatecompetitions.Duringtheboothactivity,Iarrangeddifferentpeopletoberesponsibleforrentingthevenue,contactingtheintendedboothowners,managingtheactivityorder,etc.AndIwasresponsibleforsupervisingandfollowingupontheprogressoftheactivity.Attheendoftheactivity,studentsboughtthecommoditiestheyaresatisfiedwithortasteddifferentdeliciousfood,andtheboothownergotacertainprofit.我认为自己很擅长组织活动。在大学期间，我担任过学生会主席。在任期间，我组织过很多大型活动，如摊位游戏、辩论会。在组织摊位活动期间，我安排不同的人分别负责场地租用、意向摊主联系、活动秩序管理等，并总体负责监督和跟进活动进度。活动最后，学生购买了自己满意的商品或品尝到了不同的美食，而摊主也获得了一定的收益。知识角英语面试实用技巧很多面试者习惯用多个简单句进行表达，听上去前后脱节，更无法表达比较深入的内容。实际上，英文面试的基本考核重点是“无障碍沟通”，因此你可以在多个简单句之间使用具有表示逻辑关系的连接词，让回答内容更具有层次和逻辑。在表达中增加连接词，不但句子加长了，语气也更连贯流畅，面试官也更能相信你能与未来的旅客/团队进行顺畅的沟通。3表达连贯流畅，具有层次与逻辑知识角英语面试实用技巧3表达连贯流畅，具有层次与逻辑例如：IgraduatedfromPekingUniversity.Afterthat,IhadbeenanEnglishteacherinahighschoolfor2years.Thisexperiencehasgivenmeadeeperunderstandingofpatience,andalsosparkedmyinterestinthefield.AndthatiswhyIappliedforthisjob.我毕业于北京大学，毕业后在一所高中担任了两年英语老师。这个工作经历让我深刻理解了“耐心”的含义，也让我对此行业产生了兴趣，这也是我参加这次面试的原因。知识角英语面试实用技巧英语面试中最常见的场景是听不懂考官的问题或跟不上考官的语速。如果对话题不熟悉，想请求面试官重复题目，可以说“Excuseme,Sir/Madam.I’mnotsureIunderstand/followyou.Couldyourepeatthat,please?”。如果面试官语速较快，没听清楚，可以说“Sir/Madam,couldyouspeakalittlemoreslowly,please?”。当突然想不到如何用英文表达想法时，可以适当用actually、asweknow、asamatteroffact、basically等词增加思路缓冲的时间。但不能频繁使用，否则容易起反作用。4临场应变能力体现真正的口语水平知识角英语面试实用技巧5声明期许，加深印象面试的最后可以再次声明对未来的期许，表明你已做好工作准备，以加深面试官对你的印象。例如：（1）Iamlookingforwardtoanewchallengeandanopportunitytousemytechnicalskillsandexperienceinthispost.我期待新的挑战，也期待有机会能在这个岗位上发挥我的技能和经验。（2）IbelieveIcancontributetoimprovingpassengersatisfaction.我相信我会为公司服务质量的提升做出贡献的。Lead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4TaskDetection任务检测TaskEvaluation任务评价Part

5Part

6自我介绍(I＝Interviewer;J＝JobHunter)J:(Knockatthedoor.)MayIcomein?I:Yes,please.J:Goodafternoon.I’mcomingherefortheinterviewforthegroundcrew.I:Goodafternoon,nicetomeetyou.Please().I’mWuJing,thepersonnelmanager1.J:Nicetomeetyou,too,Mr.Wu.(StandupandshakehandswithWuJing.)I’m()toattendtoday’sinterview.Thankyouforgivingmethe().

takeaseat

glad

chance自我介绍I:OK.Tellmeaboutyourself.J:MynameisChengYu.I’mcurrently2astudentatSichuanSouthwestVocationalCollegeofCivilAviation.IwillfinishallmystudiesandgraduateinJulythisyear.Incollege,Iexcelled3

inmymajor-relatedclasses.Andduringmycollegeyears,Igotthefirst()inaProfessionalSkillsCompetitionandthesecondprizeinanOralEnglishContest.

Lastbutnotleast4,Ihaveawaywith5

people,whichmakesmebelievethatI’mtheperfectcandidate6forthisjob.That’sall,thankyou.I:Prettygood.自我介绍Notes:1.personnelmanager 人事经理；人事主管2.currently /ˈkʌrəntli/ adv.

目前；当前3.excel /ɪkˈsel/ v.

擅长；善于；突出4.lastbutnotleast 最后但同样重要的5.haveawaywith 善于应付；善于处理6.candidate /ˈkændɪdət/ n. 求职者；候选人1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.自我介绍阐述工作经验(I＝Interviewer;J＝JobHunter)I:Doyouknowwhatthegroundserviceincludes?Whatdoyouthinkisthemostimportantthingaboutbeingagroundattendant?J:Groundserviceinvolves1allsupportandserviceprovidedtopassengersbeforeandafteraflight.Typicaldutiescaninvolveassistancewithbookings,managingcheck-insandadministeringsecuritychecks.Attentiontodetailandtheabilitytoresolve2

emergenciesareamustforpeoplewhowanttobeagroundattendant.I:Didyouhaveapart-timejobduringcollege?Imean,haveyouusedwhatyoulearnedincollege?J:Iworkedasaninternship3attheinformationdeskatChengduShuangliuInternationalAirportwhenIwasajunior4.Duringthattime,Iservicedlotsofpassengers.I:Thenareyoucomfortable5withworkinginshifts6?阐述工作经验J:Yes.IsleepwellallthetimeandIcanadjustmyphysicalandmentalconditionquickly.Duringtheinternship,Igotusedto7

theworkingschedulewell.I:Describeatimewhenyoudisplayedahighlevelofeffortandcommitmenttowardsperformingyourwork.J:Iservedapassengerwholostherpassport.Irememberclearlyhowshelookedanxiouswhenshecameovertome.SheisaninternationalstudentfromAmerica.First,shetriedtotellmewhathappenedtoherinChinese.ButIreallycouldn’tunderstandwhatshewantedtosay.IpatientlytoldhertotakeiteasyandthatshecanspeakslowlyinEnglish.Shewasthrilled8whensheheardthat.AssoonasIknewhersituation,ItookhertotheLostandFound9.Fortunately,herpassportwasfoundandshecaughtthecheck-in.I:Goodjob.J:Ithinkthisisthequalityofservicepersonnel.AndIwillkeepthisattitudethroughoutmywholecareer.阐述工作经验Notes:1.involve /ɪnˈvɒlv/ v. 包含；需要2.resolve /rɪˈzɒlv v. 解决（问题或困难）3.internship /ˈɪntɜːnʃɪp/ n. 实习期4.junior /ˈdʒuːniə(r)/ n. 三年级学生5.comfortable /ˈkʌmftəbl/ adj. 轻松取胜的6.inshifts 轮班7.getusedto 习惯于8.thrilled /θrɪld/ adj. 非常兴奋的；极为激动的9.LostandFound 失物招领处1Listentothedialogueandrepeattheunderlinedsentences.2Workinpairsandroleplaythedialogue.阐述工作经验表达入职原因(I＝Interviewer;J＝JobHunter)I:Whatinterestsyoumostaboutthisjob?J:Ilovetomeetandtalkwithpeoplefromdifferentcultures,andIenjoythesatisfactionofsolvingpassengers’problems.Beingagroundattendantgivesmeanopportunitytoservemoredifferentpassengersprofessionally1.I:Whydidyouapplyforourairline?J:Iamveryimpressed2

bythehighstandardofcustomerservicethatyouprovide.Andthetrainingthatthegroundattendantcanreceivefromyouisalsoveryexceptional3.Iwouldliketobeapartofateamthatisdynamic4

andcontinuously5trytogrow,andinnovate6.AndIwouldliketocontribute7tomyprofessionalserviceandpassiontothisteam.表达入职原因I:Thankyouforyourrecognition.Wearealwayslookingformoreprofessionalstoexpand8ourteam.Whatdoyouconsidertobeyourbiggestweakness?J:Iwasn’tverytalkative9

before.Inordertobeabletotalktostrangersnaturally,Ihavebeenseeking10

andcreatingopportunitiestotalktostrangersactivelyeventhoughIwasrefused.NowIenjoytalkingwithpeople.Everyonehasshortcomings,andwhatmattersishowyoumakeupforthem.I:Whatdoyouseeyourselfdoinginfiveyears?表达入职原因J:IwouldliketobethebestinmydepartmentandI’dlovetobethepersonmycolleaguescanrelyon.AndIbelieveIwouldbeskilledandexperiencedenoughtohandlewhateverresponsibilitiesmightcomemyway.I:Whydoyoubelieveweshouldhire11you?J:Ilookforwardwithconfidencetoworkinginyourairlines,andIassureyouthatIwillperformmydutieswithutmost12honestyandsincerity13.AndIbelieveIwilldriveoutstanding14passengerservicewiththewinningcombinationofknowledge,skills,andattitude.Thankyou.I:Prettygood.表达入职原因Notes:1.professionally /prəˈfeʃənəli/ adv. 职业地；专业地2.impress /ɪmˈpres/ v. 给……留下深刻的好印象3.exceptional /ɪkˈsepʃənl/ adj. 杰出的；优秀的；卓越的4.dynamic /daɪˈnæmɪk/ adj. 充满活力的；精力充沛的5.continuously /kənˈtɪnjuəsli/ adv. 连续不断地，持续地6.innovate /ˈɪnəveɪt/ v. 引入（新思想或方法）；创新7.contribute /kənˈtrɪbjuːt/ v. 为……做贡献表达入职原因8.expand /ɪkˈspænd/ v. 扩充；扩大；增加9.talkative /ˈtɔːkətɪv/ adj. 爱多说话的；健谈的10.seek /siːk/ v. 寻求；谋求；争取11.hire /ˈhaɪə(r)/ v. 聘用；录用；雇用12.utmost /ˈʌtməʊst/ adj. 最大的；极度的13.sincerity /sɪnˈserəti/ n. 诚意，诚心14.outstanding /aʊtˈstændɪŋ/ adj. 优秀的；杰出的；出色的1Listentothedialogueandrepeattheunderlinedsentences.2Workinpairsandroleplaythedialogue.表达入职原因询问薪资福利(I＝Interviewer;J＝JobHunter)I:Doyouhaveanyquestionsforus?J:IfIwashired,whatkindofspecificpost1youcan()forme?I:Whenfinishingthisrecruitment2cycle3,wewillorganizejobtrainingforallnewmembers.Thepositionswillbearranged()yourperformanceinthetraining.J:Thenwherewouldwebetrainedandhowlongwillthetraininglast4?I:OurtrainingbaseislocatedinWuzhou,GuangxiProvince.Youshouldbetrainedthereforabout30days.J:Howaboutthe()arrangementduringthetraining?I:Weofferaccommodation,butmealshavetobetakencareofbyyourself.询问薪资福利J:Howaboutthebenefits5ifIamhired?I:Onceyou’rehired,you’llenjoythesame()andprivileges6asotheremployees.Wewillofferacompetitive7salary8,a5-daypaidvacationthenextyearandpay300%forovertime9onofficial10holidays.Youwillalsogettheinsurance11andhousingfund12.Doyouhaveanyotherquestions?J:WhenwillIgetthe()ifI’mluckytopasstheinterview?I:Inaweek.We’llcallyouatthattime.J:Thankyou.I:You’rewelcome.询问薪资福利Notes:1.post /pəʊst/ n.

职位；（尤指）要职2.recruitment /rɪˈkruːtmənt/ n.

招募；招聘3.cycle /ˈsaɪkl/ n.

循环；周期4.last /lɑːst/ v.

持续；继续；延续5.benefit /ˈbenɪfɪt/ n.

（公司提供的）福利，奖金6.privilege /ˈprɪvəlɪdʒ/ n.

特殊利益；优惠待遇7.competitive /kəmˈpetətɪv/ adj. （与……）一样好的8.salary /ˈsæləri/ n.

薪金，薪水（尤指按月发放的）9.overtime /ˈəʊvətaɪm/ n.

加班；加班的时间10.official /əˈfɪʃl/ adj.

正式的；官方的11.insurance /ɪnˈʃʊərəns/ n.

保险12.housingfund 住房公积金1Listentothedialogueandfillinthebrackets.2Workinpairsandroleplaythedialogue.询问薪资福利1TrytotranslatethefollowingsentencesintoChinese.1.Whenfinishingthisrecruitmentcycle,wewillorganizejobtrainingforallnewmembers.2.Thepositionswillbearrangedaccordingtoyourperformanceinthetraining.3.Wewillofferacompetitivesalary,a5-daypaidvacationthenextyearandpay300%forovertimeonofficialholidays.

招聘周期结束后，我们将为所有新员工组织岗位培训。

职位将根据你在培训中的表现安排。

我们将提供有竞争力的工资，第二年会有5天的带薪假期，法定假日加班会支付三倍工资。询问薪资福利Lead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4TaskDetection任务检测TaskEvaluation任务评价Part

5Part

6如何回答“Whatareyourgreateststrengths?”？CommonQuestionsinaJobInterview

Tellmeaboutyourself.Thisisacommonquestionduringaninterview,possiblythemostaskedone.However,wheninterviewersaskyouthisquestion,theyarenotinterestedinyourlifestory.Theyjustwanttoknowaboutyourprofessionalbackgroundandexperience.Sofocusonyoureducation,qualificationandexperience,aswellaswhyyou’reagoodfitforthegroundattendant.Whatdoyouconsidertobeyourbiggestweakness?Thepurposeofthisquestionistoseehowyouviewandevaluate1yourself.Youshouldrespondrealistically2bymentioning3smallwork-relatedweaknesses.Althoughmanytrytoanswerusingapositiveskillindisguise4asaweakness,like“Iamaperfectionist5”.However,itisrecommendedthatthereissomehonestyandtheweaknessesaretrue,andthenemphasize6howyouhaveovercome7itorworkingtoimproveit.CommonQuestionsinaJobInterview★evaluate/ɪˈvæljueɪt/

v.

估计；评价；评估

★realistically

/ˌriːəˈlɪstɪkli/adv.

如实地，实际地

★mention/ˈmenʃn/v.

提到；写到；说到

★disguise/dɪsˈɡaɪz/v.

假扮；装扮；伪装

★perfectionist

/pəˈfekʃənɪst/

n.完美主义者；至善论者

★emphasize

/ˈemfəsaɪz/

v. 强调；重视；着重

★overcome/ˌəʊvəˈkʌm/v.克服；解决

Whatdoyouseeyourselfdoinginfiveyears?Thisisaquestionlookingtowardsjobcommitment.Somepeoplegothroughjobslike“socks8”becausetheydon’thavealifeplan.Peoplewhomakelong-termgoalsareusuallymorereliable9.It’simportanttodosomeresearchontheairline’sprospects10thatyoucanrespondwithananswerthatshowsprogressioninyourcareerisontrack11withyourrouteintheairline.CommonQuestionsinaJobInterview

★sock /sɒk/

n.

短袜

★

reliable/rɪˈlaɪəbl/

adj. 可信赖的；可依靠的

★

prospect/ˈprɒspekt/

n. 前景；展望；设想

★track

/track/ n.

轨道

Whydoyoubelieveweshouldhireyou?Thisquestionneedstobecarefullyansweredasitisyouropportunitytostickout12

fromtheapplicants.Youshouldn’tassume13theskillsofotherapplicantsortheirstrengths.FocusonskillsthatYOUhave,includingthosenotyetmentioned.Telltheinterviewerwhyyouareagoodfitfortheposition,whatmakesyouagoodgroundstaffer,andwhatyoucanprovidetheairline.Keepitbriefwhilehighlighting14achievements.

★stickout

醒目；显眼；引人注目CommonQuestionsinaJobInterview

★assume/əˈsjuːm/ v.呈现；显露

★highlight/ˈhaɪlaɪt/ v.突出；强调

Doyouhaveanyquestionsforus?Youshouldhavequestionsready.Thisshowsthatyouhavedoneyourresearchandyouhaveenoughinterestinthisairline.Youcanaskwhatyourpositionwouldbe,howfasttheyexpectyoutobecomeproductive15,andalsoaskaboutthenextstepintheprocessandwhentoexpecttohearabouttheposition.Limitthequestionstonomorethanthreeorfour.

★

productive/prəˈdʌktɪv/

adj.富有成效的；有益的CommonQuestionsinaJobInterview

1.evaluate /ɪˈvæljueɪt/

v. 估计；评价；评估2.realistically /ˌriːəˈlɪstɪkli/

adv.

如实地，实际地3.mention /ˈmenʃn/

v. 提到；写到；说到4.disguise /dɪsˈɡaɪz/ v. 假扮；装扮；伪装5.perfectionist /pəˈfekʃənɪst/

n.

完美主义者；至善论者6.emphasize /ˈemfəsaɪz/

v.

强调；重视；着重7.overcome /ˌəʊvəˈkʌm/

v.

克服；解决8.sock /sɒk/

n.

短袜WordsandPhrases

9.reliable /rɪˈlaɪəbl/

adj.

可信赖的；可依靠的10.prospect /ˈprɒspekt/

n.

前景；展望；设想11.track /track/ n.

轨道12.stickout 醒目；显眼；引人注目13.assume /əˈsjuːm/

v.

呈现；显露14.highlight /ˈhaɪlaɪt/

v.

突出；强调15.productive /prəˈdʌktɪv/

adj.

富有成效的；有益的WordsandPhrases1Readthepassageanddecidewhethertheanswersaretrue(T)orfalse(F).1.Tellmeaboutyourself.□IgotthefirstprizeinanOralEnglishContest.□IwasthechiefoftheStudents’Unioninmiddleschool.2.Whatdoyouconsidertobeyourbiggestweakness?□IwillbeatalosswhenI’minanemergency.□OncemyoralEnglishwasverypoor.InordertosayEnglishfluently,IparticipatedintheEnglishCornerandpracticeEnglishfor2hourseveryday.

T

F

F

T3.Whatdoyouseeyourselfdoinginfiveyears?□MaybeI’llbetheteamleader.I’mnotsure.□Iwillworkwhilelearningtoimprovemyabilitiesconstantly.Beingaprofessionalgroundservicestaffismyfirstgoal.ThenIwillfightforbecomingateamleaderorgettingahigherposition.

4.Whydoyoubelieveweshouldhireyou?□IassureyouthatIwillperformmydutieswiththeutmosthonestyandsinceritythatwilldriveoutstandingcustomerservicewiththewinningcombinationofknowledge,skills,andattitude.□MyteachersaidIamverysuitableforthegroundattendant.5.Doyouhaveanyquestionsforus?□Yes,Ihaveone.Howaboutthesalaryandbonus?□Actually,Iwanttoknowifthereisanyskilltrainingbeforeworking.

F

T

F

T

F

TTrytoanswerthequestionsinthepassageaccordingtoyourownsituation.2Lead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4TaskDetection任务检测TaskEvaluation任务评价Part

5Part

6走向职场——面试面试的形式多样、风格不一，但有些提问在所有面试中是必不可少的。面试前，求职者如果能充分准备这些问题的答案，并不断模拟面试场景，一定会在面试中大放异彩。请学生自由分组，组织一场小组面试大比拼。走向职场——面试实施步骤：（1）学生自由分组（6人一组），选出1名成员担任组长。组长主要负责小组成员的分工和任务协调。（2）广泛调研，收集一些面试常见问题，并讨论如何结合自身情况进行回答。（3）小组成员结合自身情况用英文准备每个问题的答案。（4）由组长安排2名成绩好的成员负责对大家的答案进行润色。（5）在正式模拟面试前，各小组提前进行排练。（6）各小组按顺序依次在课堂上模拟面试场景。一次可选择两个小组（A和B）进行PK。比赛分两轮。第一轮A组担任“面试官”，B组扮演“面试者”。第二轮互换角色。（7）赛后，学生按以下评分表对刚才的表现进行评价。Lead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4TaskDetection任务检测TaskEvaluation任务评价Part

5Part

6评价标准评价细则分值自评小组评价语言组织提问有必要且合理优秀（9～10分）良好（7～8分）及格（5～6分）一般（0～4分）

回答具有针对性

每轮问答之间逻辑合理、条理清晰

语言表达吐字清晰、发音准确

语言流畅、语速适中

面试礼仪声音饱满、语气温和

仪表、妆容得体

言谈举止得当

课堂小结这小结我们学习了如何用英语求职面试小贴士，深入阅读中的工作面试中常见的问题。希望大家课下多加复习，能够将课堂上学到的运用到实践当中去。Task2InterviewEtiquetteLead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4Lead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4Supposeyouwereaninterviewee,whatwouldyoudotoleaveagoodfirstimpressiononyourinterviewers?Trytolistsomekeypointsinthefollowingblank.1

appropriatemakeup formaldresssmilehaveeyecontactswitchoffthephonenochewinggumWatchthevideoandlearnthethingsthatruinthefirstimpression.Haveyoudonethesethingsbefore?Whatshouldyoudonow?2shakehands

handposition

makeupeyecontactpersonalspacephonecheckformaldressLead-in

任务导入KnowledgeReserve

知识储备Part

1Part

2Dialogue

情景对话Reading

深入阅读Part

3Part

4面试的妆容要求1.Youshouldappearwell-groomedandmodestlydressed.Avoidwearingtooelaborateortoocasualclothes.你应该打扮得体、衣着端庄，避免穿太精巧或太随意的衣服。2.Thelengthoftheskirtshouldnotbetoolongnortooshort,about3cmbeloworoveryourknees.Blackorbluesisthetoppriority.裙子不要太长或太短，应该在膝盖上下3厘米处。黑色或蓝色是首选。3.Theheightoftheheelisbetween3to5cmandopentoesshouldbeavoided.鞋跟的高度在3～5厘米之间，不要露出脚趾。面试的妆容要求4.Yourmakeupshouldbeexquisite,butdon’toverdoit!Wearingheavymakeupwillgivetheinterviewersanegativeimpression.妆容要精致，但不要太浓。化浓妆会给面试官留下负面的印象。5.Youshouldfixyourmakeupbeforeenteringthecompany.应该在进入公司前就补好妆。6.Makesureyourhairisneatandrevealyourforeheadandears.头发要梳整齐，露出额头和耳朵。等待面试的礼仪要求1.Arriveatleast10minutesbeforetheinterview.最迟在面试前10分钟到达公司。2.Don’tignoreareceptionist’sattemptstotalktoyou.不要忽视试图和你说话的接待人员。3.Don’tsmoke,eatorchewgums.不要抽烟、吃东西或嚼口香糖。4.Don’tasktousethephone.You’dbetterswitchittothesilentmodeorturnitoffdirectly.不要看手机，最好把手机调到静音模式或直接关机。面试时的礼仪要求1.Beforew