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DellComputerCorporation

IPOOnBoardTrainingSupplierManagementProcessPreparedby:EricHoh10/16/00DellComputerCorporation

IPOContentQualityManagementPlanningDesignReviewSurveillanceandFollow-upAuditingNewProductReadinesssReviewSupplierQualityPerformanceClosedLoopCorrectiveActionsMaterialPurgesSupplierEngineeringChangeNotificationsQuarterlyBusinessReviewsContinuousImprovementProcessProcess/ToolsLocationsContentQualityManagementPlanSUPPLIERMANAGEMENTPROCESSSUPPLIERMANAGEMENTPROCESSSupplierManagementPlanning

OverviewTheseareuniquebycommodity-particularlyonDell-designedvs.Supplier-designedproductsIncludespecificpolicies,planson:QualitygoalsEngineeringchangenotificationsCLCAexpectationsFailureanalysisTestingOutofboxauditsProcessflowchartsetc…SQEworkswithJQEtojointlyinputandmanagethisplanGQAMensurestheplanisbeingutilizedatallsuppliersitesSupplierManagementPlanning

OSupplierManagementPlanning

QualityManagementPlan(ToolG)GeneralProductdifferencesfrompreviousmodels/partsCriticalcontactsOrganizationQualifiedpersonnelTrainingprogramProcessdocumentationProduct/processflowchartsProcessdetailsSupplierManagementPlanning

QSupplierManagementPlanning

QualityManagementPlan-continuedProcessdevelopment/qualification/validationProcesscapabilityGageR&RCompatibilitytesting(cooperativedevelopment)ProcessoptimizationDocumentchangecontrolEngineeringdrawings,ECNpolicyQualityinspectiondocumentsProcessdetaildocumentation

SupplierManagementPlanning

QSupplierManagementPlanning

QualityManagementPlan-continuedQualityControlFirstarticleinspectionKeycontrolcharacteristicsmonitoringKeyoperatingparametersmonitoringReliabilitytesting(maybeextended)Meantimebetweenfailures(MTBF)Dellacceptancereliabilitytest(DART)Outofboxaudit(OBA)Approvedsub-Supplierlist(approvedvendorlist)SourceinspectionSub-SuppliermanagementMaterialpurgingCriticalcomponentlistwithsub-SupplierinformationSupplierManagementPlanning

QSupplierManagementPlanning

QualityManagementPlan-continuedProblemSolvingFailureanalysismethodsTechniquesusedQualityPerformanceMetricsProductionlineperformanceAnnualfieldfailureratesFactoryauditresultsContinuousImprovementCIPprogramClosedloopcorrectiveactionsystemSupplierManagementPlanning

QDesignReviewDonepriortoRTSand/ormassproductionAchecklistcontaining:ReviewauditresultsandcorrectiveactionsReviewFirstArticleInspectionresultsReviewreliabilitytestresultsEnsurecriticalcomponentsareapprovedReviewtrainingrecordsReviewpilotbuilddataetc…SQEworkswithJQEtoensuresupplierisreadyformassproductionGQAMensureseachsuppliersitehasmetDellrequirementspriortoRTSDesignReviewDonepriortoRTSNewProductReadinessReview

Content(ToolH)QualityAgreementapproved/signedQualityManagementPlanfullyutilizedQualitymetricssetupGeneraldatacollectionOpencorrectiveactionsresolvedorputonclosureplanDesignissuesresolvedNewProductReadinessReview

CNewProductReadinessReview

Content(ToolH)-continuedProcesses/productValidatedandqualifiedDocumentedDocumentsformanufacturingareapprovedanddeployedtousersQualitycontrolTestmethodsandtoolsvalidated/controlledProductperformance/reliabilitytestingcompletedHandling,storage,anddeliverymethodsinplaceOrganizationisstaffedandtrainedNewProductReadinessReview

CNewProductReadinessReview

NewProductExpectationsEachsuccessivenewproductperformatabetterratethanitspredecessorInfluencingthedesignasmuchaspossiblepriortolaunchQuickfeedbackandcorrectiveactionatnewproductlaunchtodriveasteepslopeonthelearningcurve.NewProductReadinessReview

NewProductReadinessReviewFirstarticleinspectionsPriortoproducingproductionunitsUnderproductionconditionsSuppliertoprovidedataincludingkeycontrolcharacteristics,Cp/Cpkstudies,functionaltesting,reliabilitytesting,...SourceinspectionsAtSupplier’sfacilitybyDellapprovedrepresentativeUntilmeetsthecommodity’squalitygoalsCoststobetheresponsibilityofSupplierNewProductReadinessReviewFiSupplierQualityPerformance

MetricsIFIR:InitialFieldIncidentRate Thepercentageofcommodityreplacedwithinthefirst30daysfromproductinvoicedate(inDPPM). IFIR=QtyofComm.Replaced/QtyofComm.Shippedx1,000,000VIFIR: VerifiedInitialFieldIncidentRate Therateofverifiedfailuresforthecommodityfieldreplacementratebasedonwhatisreturnedandtestedasaresultofdispatchwithinthefirst30daysfromproductinvoicedate(inDPPM). VIFIR=(QtyFail/QtyTest)xIFIRSupplierQualityPerformance

MSupplierQualityPerformance

ReviewQuarterlyBusinessReview(QBR)DellProcurementManagementandSupplierManagementUtilizessupplierscorecardfordrivingimprovementsQualityForumSupplierQuality,Procurement,LOBQuality,andOperationsCommodityhistoricaltrends,qualityimprovementeffortsOpsReviewProcurementExecutivesandotherDellExecutivesHighlevelprocurementinitiatives.Qualitymetricsareusedtoshowtrendsvs.goalsSupplierQualityPerformance

RClosedLoopCorrectiveActions

(ToolI)Structuralanddisciplinedqualityimprovementprocess/toolIntendedtocapturemajor,highpriorityissues.EntireteamofSQE/JQE/GQAMworktogethertocloseissuesOnlinesystemforcommunicationwithsuppliersviaValueChainClosedLoopCorrectiveActionsClosedLoopCorrectiveActions

7StagesIssuedescriptionContainmentRootcauseanalysisCorrectiveactionplanPreventiveactionVerificationofeffectivenessReviewforclosureClosedLoopCorrectiveActionsClosedLoopCorrectiveActions

TheFormClosedLoopCorrectiveActionsClosedLoopCorrectiveActions

WhenshoulditbeinitiatedDellCustomerExperience(ExternalFailure)ProblemwithinakeyaccountpresentingsignificantexposureIFIRrateconsistentlyorsignificantlybeyondestablishedgoalsDellFactory(InternalFailure)SignificantexcursionrequiringpurgeorresultinginlinedownLRRrateconsistentlyorsignificantlybeyondestablishedgoalsRepetitivefailureofrootcauseidentifiedonpriorCAClosedLoopCorrectiveActionsClosedLoopCorrectiveActions

Whenshoulditbeinitiated-continuedSupplierInternalPerformanceMetrics(Supplier’sInternalorIQAFailure)

InternalqualityperformanceyieldrateconsistentlyorsignificantlybeyondestablishedgoalsContinuityofsupplyissuesastheresultofinternalprocessyieldContinuedpoorperformanceonqualitysystems,process,and/orproductauditsSignificantfailureinmeetingtheQualityManagementPlanandQualityAgreementClosedLoopCorrectiveActionsMaterialPurgesRemovesdefectiveorsuspectmaterialfromallDellsitesworldwideInitiatedbyDellManufacturingQualityEngineer(MQE)ApprovedbycorrespondentGlobalSQESuppliermustimplementtheCArequestimmediatelyMaterialPurgesRemovesdefectiSupplierEngineeringChangeNotifications

(ToolJ)Anysupplierchangestoform,fit,function,orappearanceDellmustbenotifiedinwritingFormisprovided-maybecustomizedbycommodityRequirednumberofdaysnoticewillvarybycommoditySQEsshouldbetheconduitforanysupplierchanges-notDellmanufacturingorengineeringSCTtoapprovethesupplierchangesSQEworkswithJQEtoensureDellisnotifiedofsupplierchangesSupplierEngineeringChangeNoQuarterlyBusinessReviews(QBR)ManagedbytheSCT/CommodityManagersStrategicsuppliers(Top30+)onaquarterlybasisIncludesmeasurementsforQuality,Cost,Service,Technology,andSupplyQualitysectionsofthescorecardsarespecificbycommoditySQEandGQAMparticipateinQBRsQuarterlyBusinessReviews(QBContinuousImprovementProcess(CIP)

PurposeTheCIPensuresthequalityresultstargetedforaparticularsupplierareactuallyachievedItisananalyticaltool,foundedonopenfeedbackan

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