酒店英语智慧树知到课后章节答案2023年下海口经济学院

酒店英语智慧树知到课后章节答案2023年下海口经济学院海口经济学院

第一章测试

ThefollowingarethebasicpremisesforroomupgradingEXCEPT:

A:doubleselling

B:equipmentdamage

C:outoforder

D:overbooking

答案:outoforder

TheReservationsDepartmentisresponsibleforcarryingoutthefollowingdutiesEXCEPT:

A:Receivingthereservations

B:Updatingtheperiodicalreportofguestresources

C:Wakingtheguestupontimethenextmorning

D:Takingcareofallreservation-relatedprocedures

答案:Wakingtheguestupontimethenextmorning

Whichisthedutyofaconcierge?

A:Keepingincontactwithguestresources.

B:Maintainingaccuratefilesonallreservations.

C:Handlingbaggageforhotelguests.

D:Updatingtheperiodicalreportofguestresources.

答案:Handlingbaggageforhotelguests.

Toreducecustomers’complaints,wearenotsupposedto:

A:Stayquietandlisten

B:Avoiddifficultclients

C:Identifycomplaints

D:Resolveaheadoftime

答案:Avoiddifficultclients

Whichshouldbethefirststepofcheck-outservice:

A:Answeringanyquestionsconcerningthebillthattheguestmayhave.

B:Askingiftheguesthasrecentlysignedanynewbills.

C:Presentingthebillandtotaltotheguest.

D:Printingthebillfortheguest.

答案:Askingiftheguesthasrecentlysignedanynewbills.

第二章测试

Whatshouldtheroomattendantdowhentheluggagearrivedatthefloorbeforetheteamgustsliveintherooms:

A:Checktheroomnumbersanddelivertheluggageonebyone

B:Checktheluggage

C:Openthedoors

D:Taketheluggagetoasafetyplace

答案:Checktheroomnumbersanddelivertheluggageonebyone

Whichisnotinthesameclassofwordwith”towelrack”:

A:Bathtub

B:Washingbasin

C:Sofa

D:Toilet

答案:Sofa

Whatshouldtheroomattendantsaywhenknockontheguest’sdoor:

A:Housekeeping.

B:Housekeeping.MayIcomein?

C:Isthereanybodyinside?

D:I’mroomattendant.

答案:Housekeeping.MayIcomein?

WhichisNOTincludedinthepersonallaundryservicefortheguests:

A:Replacement

B:Laundry

C:Pressingandironing

D:Shoeshining

答案:Replacement

Whatpersonalizedhousekeepingservicecanhelptheguestswhoisafraidofoversleeping:

A:laundryservice

B:roomservice

C:morningcallservice

D:turn-downservice

答案:morningcallservice

第三章测试

WhatistheF&BDepartmentresponsiblefor?

A:Wakingtheguestupontimethenextmorning

B:Thefoodanddrinkthattheguestswillconsumeduringtheirstay

C:MaintainingaccuratefilesonallreservationsD:Communicatingwithstaffthroughoutthenight

答案:Thefoodanddrinkthattheguestswillconsumeduringtheirstay

WhichstatementisNOTusedwhenacquiringdininginformationonreservationcalls:

A:Whenwouldyoulikeyourtable,Miss?

B:Whenshouldweexpectyou,Madam?

C:CanIgetanotherbeerforyou?

D:Forhowmanypeople,sir?

答案:CanIgetanotherbeerforyou?

Whatshouldbedonefirstwhentherearenoavailabletimesfortheguesttomakeareservation:

A:Asktheguestifanothertimeordatewouldworkforthem.

B:Asktheguestifheneedsdirectionsorataxitobringhimout.

C:Asktheguesttofindanotherrestaurantbyhimself.

D:Suggesttheguesttodineelsewhere.

答案:Asktheguestifanothertimeordatewouldworkforthem.

ItisnecessarytooccasionallyoverbookNOTbecause:

A:Guestsmaycanceltheirreservation.

B:Therestaurantwantstomakeanimpressionofbeingpopularandbusy.

C:Therestaurantwantstoensuretherewillbenoemptytablesonbusynights

D:Sometimesguestsdonotshowfortheirreservation.

答案:Therestaurantwantstomakeanimpressionofbeingpopularandbusy.

WhichcomesthefirstintheprocedureofofferingChinesestyleF&Bservice:

A:Confirmingthedetailsoftheorders.

B:PresentingtheChinesemenuandbeveragelist.

C:Showingthegueststothetableandhavethemseated.

D:RecommendingChineseliquorsandChinesestyledishes.

答案:Showingthegueststothetableandhavethemseated.

第四章测试

WhichofthefollowingisNOTanindoorfacility:

A:billiards

B:ATVs

C:fitnesscenter

D:beautysalons

答案:ATVs

WhichoneisNOTlikelytobeinvolvedinnormalhotels:

A:Beautysalons&wellnesstreatmentcenters

B:Children’splayroomsandassortedfacilities

C:Convalescenthome

D:Healthspas&fitnesscenters

答案:Convalescenthome

Wherecantheguestsfindtheoxygenroomandcardiovascularfitnessequipment?

A:Atthebilliards

B:Atthesauna

C:Atthehealthclub

D:Attheswimmingpool

答案:Atthesauna

Whatservicecannotbefoundinthebeautysalon?

A:Manicure

B:Medicatedbath

C:Facial

D:Haircut

答案:Medicatedbath

Whichequipmentcannotbefoundatthehealthclub:

A:Massagearmchair

B:Stationarybicycle

C:Stairmachine

D:Weightbench

答案:Massagearmchair

第五章测试

ThefollowingarethecommonmachinesinabusinesscenterEXCEPT:

A:photocopier

B:faxmachine

C:printer

D:dryingmachine

答案:dryingmachine

Whoisthemostimportantroleinconventionservice?

A:Asubordinatemanager

B:Akeynoter

C:Akitchenmanager

D:Aconventionmanager

答案:Aconventionmanager

Whichisinappropriateforaprofessionalconventionstafftodo?

A:Haveproperbodylanguageandsmiletowelcomeguests

B:Havefriendlyanddirecteye-contactwithmeetingdelegates

C:Talkaboutpoliticsandreligiousbelieftoknowtheguests’culture

D:Keepaneat,well-groomedappearance

答案:Talkaboutpoliticsandreligiousbelieftoknowtheguests’culture

WhoaresupposedtoassistthegueststofinishtheDepositFormorValuablesDepositForm?

A:Thestaffinthebusinesscenter

B:Theclerksinthefrontdesk

C:Thestaffinthelostandfou