高教社新国规中职英语教材《英语服务类职业模块》服务类-U8

CareerLaddersUnit8英语服务类职业模块understandthetalksaboutmovingupcareerladderstalkaboutjobadvancementreadabouthowtoexcelintheserviceindustrywriteacareerplanbulidapositiveattitudetowardscareerachievementLearningObjectivesAfterlearningtheunit,youwillbeableto01WarmingUp02ListeningandSpeaking03ReadingandWriting04CultureNotes05LanguagePractice06ProblemSolving07Self-assessment01WarmingUp看图片，补全句子。Lookandcomplete.departmentmanager1A

servesfoodtoguestsinarestaurant.2A

trainsandsupervisesemployees,andensuresexcellentcustomerservice.3A

.supervisesasectionofacompanyorbusiness.waiterlobbymanagerdepartmentmanagerCEOlobbymanagergeneralmanagerwaiter看图片，补全句子。Lookandcomplete.departmentmanager4A

.supervisesoperationsofdifferentsections.5A

isapersonwiththehighestrankinacompany.generalmanagerCEOCEOlobbymanagergeneralmanagerwaiter02ListeningandSpeakingConversation1Listenandtick.听录音，勾选出符合对话的内容。3%increaseinsalary4%increaseinsalary5%increaseinsalaryConversation2salesmanagerfinancemanagerpresidentConversation3supervisormanagerCEOConversation4salesmansalesmanagersecretary录音原文Script1)

A:Great!I’vegotabigraiseinmysalary.

B:3%?

A:No,5%.2)A:Congratulations!Youareourfinancemanagernow.

B:Thanks.I’mreallyhappyaboutthis.3)

A:BobisgoingtobeaCEO.

B:Yes,he’sveryexcited.4)A:Don’tyouwanttochangeyourjob?You’vebeenasalesmanfor6years.

B:Guesswhat!I’vejustbeenpromotedtosalesmanager.听对话，补全缺失内容。Listenandcomplete.reportingtothemanagerabouttheworkABCDEF(Paulistalkingwiththepersonnelmanager,Ms.Smith.)Ms.Smith:Howlonghaveyoubeenwiththecompany,Paul?Paul:I’veworkedhereforthreeyearsandI’velearnedalotsinceIbecameasalesperson.Ms.Smith:Themanagementhadameetingtoevaluateyourworkandcontributionlastweek.1)

and

youdeservea5%increaseinyoursalary.Paul:That’sgreatnews!Thankyouverymuch.ButMs.

Smith,isthereanychanceformetohaveachange?

IthinkIcantakemoreresponsibilities.Ms.Smith:Whatjobareyouaimingat?Paul:2)

.JobAdvancementI’dliketoworkasasalessupervisorI’veworkedveryhardforitWeallthinkthatyou’vebeendoingagreatjobYou’vebeenpromotedtoasalessupervisoryouneedtogothroughathree-monthtrainingDB听对话，补全缺失内容。Listenandcomplete.reportingtothemanagerabouttheworkABCDEFMr.Smith:Areyoufamiliarwiththejobrequirements?

Paul:Yes,asalessupervisorisresponsibleformaking

salesplans,supervisingandencouragingtheteam

tomeetthetarget,communicatingwiththeclients

foragoodrelationship,and3)

.Mr.Smith:Yes,Iseeyouknowaboutthedutiesverywell.

Infact,themanagementhasdecidedtopromote

youtothatposition.But4)

onsales

strategyandcampaigndesign.Paul:GreatandIreallyappreciatethis.JobAdvancementI’dliketoworkasasalessupervisorI’veworkedveryhardforitWeallthinkthatyou’vebeendoingagreatjobYou’vebeenpromotedtoasalessupervisoryouneedtogothroughathree-monthtrainingAF再听对话，填空并复述。Listen,completeandretell.(Paulistellinghisfriendsaboutthepromotion.)Ihavebeenwiththecompanyforthreeyears.Myworkand1)

havebeenhighlyevaluatedbythemanagement.Guesswhat!Theygavemea5%increaseinmy2)

,butI’veexpectedtohavea3)

.I’vedreamedaboutbecomingasales4)

andIamfamiliarwiththejob5)

.Tomysurprise,themanagementdecidedtopromotemetothatposition,butIneedtogothrougha6)

.forthenextthreemonths.contributionsalarychangesupervisorrequirementstrainingActandpractice.根据所给信息，与同伴表演对话。Situation1A:YouareSusan.Youhaveworkedinahotelforfiveyears,andyou

hopetohaveapromotiontohousekeepingsupervisor.B:Youareapersonnelmanager.YouaresureofSusan’swork

performanceandtellherthegoodnewsofa4%salaryincrease

andapromotion.Situation2A:YouarePeter.Youhaveworkedinarestaurantforfouryears,and

youhopetohaveapromotiontoheadchef.B:Youareapersonnelmanager.YouaresureofPeter’swork

performanceandtellhimthegoodnewsofa5%salaryincrease

andapromotion.Actandpractice.根据所给信息，与同伴表演对话。Speakandpractice.根据所给信息，与同伴练习对话。B:Goodmorning/afternoon,Susan.A:Goodmorning/afternoon,sir/madam.B:Takeaseat,please.A:ThankYou.B:Well,Susan.Howlonghaveyoubeeninourhotel?A:I’vebeendoinghousekeepingfor5years,andIworkhard.B:Yes,wereallyappreciateyourworkandhavedecidedtogiveyoua4%salaryincrease.A:Thatsoundswonderful.Thankyouverymuch.B:Inaddition,youwillbepromotedtohousekeepingsupervisorfromnowon.A:Great!I’msoexcitedforthechance.Situation1Speakandpractice.根据所给信息，与同伴练习对话。B:Goodmorning/afternoon,Peter.A:Goodmorning/afternoon,sir/madam.B:Takeaseat,please.A:ThankYou.B:Well,Peter.Howlonghaveyoubeeninourrestaurant?A:I’vebeenacookfor4years,andIworkhard.B:Yes,wereallyappreciateyourworkandhavedecidedtogiveyoua5%salaryincrease.A:Thatsoundswonderful.Thankyouverymuch.B:Inaddition,youwillbepromotedtoheadcheffromnowon.A:Great!I’msoexcitedforthechance.Situation203ReadingandWriting勾选出属于服务业的工作并阅读文章。Tickandread.12345housekeepersingerpolicemanguardcashier()()()()()HowtoExcelintheServiceIndustry(1/2)Theserviceindustryisoneofthelargestboomingsectorsintheworld.Ifyouplantopursueacareerinthisindustry,youneedtolearnaboutitwell.Herearethebestwaysforyoutoexcelinit.1.LearnnewthingsKeepyourprofessionalskillsup-to-datebyreadingtradejournals,takingshorttrainingclasses,orusinge-learning.Themoreyouknow,themoreskillsyoudevelop,themorevaluableyoubecometoyourcompany.2.WorkhardMostsuccessfulpeoplegettothetopthroughhardwork.Makesureyourworkisalwayscompletedontimeandaccurately.Offertohelpothersintheteamwhohaveaheavyworkloadoratightdeadline.Yourhardworkwillpayoffintheend.勾选出属于服务业的工作并阅读文章。Tickandread.HowtoExcelintheServiceIndustry(2/2)3.ExcelatcommunicationIfyoucannotcommunicateyourvisionandgoalstoyourleaders,theywon’tknowwhatyouwantorhowgoodyouare.Youneedtobeabletocommunicateclearlytostatewhatyouwanttoachieveandputyourplanintoaction.4.BroadenyourexperiencesItishelpfultoasktoworkinadifferentareaofyourcompany.Youhavemorechancestoexposeyourselftonewpeopleandoperations.Inthisway,youcanlearnvaluablenewskillsandknowledge,whichhelpyouformnewideasandimproveyourabilities.5.TakeonmoreresponsibilitiesKeepanearoutfornewprojectsinyourcompany,andbeoneofthefirsttovolunteeryourtime,energyandefforts.Themoreopportunitiesyougettoshowcaseyourknowledgeandskills,theeasieritistomoveupthecareerladder.勾选出属于服务业的工作并阅读文章。Tickandread.1)Theserviceindustryisthelargestboomingsectorintheworld.2)Onewaytoupdateyourprofessionalskillsistoreadtradejournals.3)Byofferingtohelptheteammemberswhohaveatightdeadline,you

willgetextrapay.4)Workinginadifferentareaofyourcompanywillhelpyoumeetnew

people.5)Ifyouwanttogetpromoted,youneedtoworkhardandshouldermore

responsibilities.再读文章，判断正误。Readandjudge.Discussandanswer.与同伴讨论，回答问题。1)Doyouthinktheknowledgeandtrainingyoureceivedatthevocationalschoolisenough?2)Someonesaid,“I’mgoodatmyprofessionalskillsandwork

veryhard,soIwillgetpromoted.”Doyouagree?It’snotenough.Yourprofessionalskillsshouldbeupdatedbecausethemoreyouknow,themorevaluableyoubecometoyourcompany.Idon’tthinkso.Oneshouldalsoexcelincommunication,gainmoreexperienceandbereadytotakeonmoreresponsibilities.Thinkandwrite.阅读所给信息，排序并写出你自己的职业规划。1.Thefollowingsentencesarepartofacareerplan.Puttheminthecorrectorder.Withmyhardworkandgoodcommunicationskills,Ihavebecomethesupervisoroftheservicedepartment.ATorealizemydream,Iamgoingtoupdatemyskillsinofficesoftwareapplicationsandlearnmoreaboutmanagementinmysparetime.BAlso,Iampreparedtotakeonchallengesandworkhardertogainrespectfrommycoworkers.CIamLuYumeng.DIwishtobethemanagerofthehotelwhenI’m30yearsold.EAtfirst,IgotajobasaserverinahotelafterIgraduatedfromavocationalschool.F()()()()()()DFAEBCTip职业规划是人们对职业生涯所进行的持续系统的计划过程。一份良好的职业规划书（CareerPlan），是成功的开始，它的基本结构包括自我分析、职业定位和计划实施。Thinkandwrite.阅读所给信息，排序并写出你自己的职业规划。2.Writeacareerplanforyourself.04CultureNotesCultureNotes.东、西方企业在选用人才和员工职务晋升方面的管理理念有所不同。西方企业用人时强调个人作用，突出“明星文化”。许多企业把职务晋升作为激励员工的重要手段。但在很多情况下，会根据需要直接从外部招聘高级管理者。同时，大胆提拔年轻人和资历较浅人员现象较多。东方企业在用人时，除了注重个人才能，要求任人唯贤以外，还强调德才兼备。同时强调个人与集体的和谐，追求团队的效率。在中国，儒家“修齐治平”的思想和“国家兴亡、匹夫有责”的传统，对企业的文化和理念有着深远的影响。05LanguagePractice听录音，排序。Listenandnumber.A.Billtrainsforacertificate.B.Billdoesagoodjob.D.Billgetsahigherqualification.C.Billispromotedifeverythinggoeswell.2314录音原文ScriptManager:Bill,thehotelhasdecidedtosendyoutotrainforacertificateinManagement.Bill:Great!I’msoexcitedforthechance.Manager:You’vedoneagreatjob.Butifyouwanttomoveupthecareerladder,youneedtobeaspecialistofhigherqualification.Bill:Iknow.Myeducationcertainlyisnotenough.Manager:Ifeverythinggoeswell,youwillbepromoted.Bill:Thankyouverymuch.I’llworkharder.根据所给信息，与同伴练习对话。Speakandpractice.foralongtime/sinceIstartedmyjobmanagement/marketingservicemanager/salesmanagerA:I’vereadyourcareerplan.Youwantedtohaveachangeinyourjob.B:Yes.Ihavedreamedofthat

.A:Sothecompanyhasdecidedtosendyoutotrainforacertificatein

.B:Great!I’msoexcitedaboutthechance.A:Ifeverythinggoeswell,youwillbepromotedto

.B:Thankyouverymuch.achieve1)Lastwinter,Ihada(n)

tohaveapart-timejobinabookstore.2)Youshouldalwaysworkhardto

moreinordertomoveupthecareerladder.3)You’vebeenworkingallthemorningandyou

arest.4)Lindawouldliketohaveawell-paidjobwithmore

.5)Howdoyou

myfive-yearworkinthecompany?6)Ihavealotoftrainingincustomerservice,andIamsurethatI

inthisarea.opportunityexcelbroadenevaluateeffortopportunityresponsibilitydeserveChooseandcomplete.选择词语，用适当形式填空。achievedeserveresponsibilitiesevaluatewillexcelReadandjudge.读有关工作机会和职业阶梯的句子，判断正误。1)Afteryouarepromotedtoahigherposition,youwillrelaxandenjoyyourself.2)Theknowledgeandskillsyou’velearnedatschoolareenough.3)Mostpeoplegettothetopofacompanythroughaconnectionwiththehead.4)Stayinginthesamesectionofyourcompanywillhelpyouimproveyourabilities.5)Trytocommunicateyourvisionandgoalstoyourleaders.6)Newprojectsinyourcompanywillmakeitharderforyoutomoveupthecareerladder.选择语句，补全关于避免活动13中错误行为的句子。Chooseandwrite.B.workinginadifferentsection1)Afteryouarepromotedtoahigherposition,youwill

.2)

byreadingtradejournals,takingshorttrainingclassesorusinge-learning.3)Mostpeoplegettothetopofacompanythrough

.4)

ofyourcompanywillhelpyouimproveyourabilities.5)

mayprovideyouwithanopportunitytomoveupthecareerladder.C.takeonmoreresponsibilitiesD.takingpartinnewprojectsE.hardworkCA.keepyourprofessionalskillsup-to-dateAEBD06ProblemSolvingSituationLiWeilearnedmarketingatXinhuaVocationalSchool.Hehasbeenasalesmanforthreeyears.Hedreamstobecomeamarketingmanager,soheworkshardtoimprovehisabilitiesinthefollowingaspects.DiscusswithyourpartneraboutwhatLiWeishoulddotoachievethegoal.ProblemSolving.()1)Excelatcommunication()2)Takeonmoreresponsibilities()3)Broadenexperiences()4)Learnnewthings()5)WorkhardProblemSolving.Iplantobecomeamarketingmanagerinthenext5years.Inordertoachievethatgoal,Ineedtoworkhardtoimprovemyabilitiesinthefollowingaspects.First,IshouldcommunicateclearlytostatewhatIwanttoachieve.Second,Ishouldkeepanearoutfornewprojects.Then,I’dbetterasktoworkinadifferentareaofmycompany.Furthermore,Ishouldkeepmyprofessionalskillsup-to-date.Lastbutnottheleast,Imustmakesuremyworkisalwayscompletedontimeandaccurately.LiWei’sPlanProblemSolving.07Self-assessmentUsethewordcloudtocheckthewordsandexpressionsyouhavelearned.看词汇云，检查自己对本单元单词及词组的掌握情况。Rateyourperfor