河北省职业院校2024年中职酒店服务技能大赛英语题库

2024河北省职业院校技能大赛中职酒店服务赛项

专业英语问答赛卷

一、餐饮服务部分情景应答及答题要点：

1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.

2.Q:Howdoyoucheckupontheguest'snameofthereservation?

3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.

4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?

5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?

6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimtobookatablefortomorrowevening.

7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?8.Q:Asktheguests'preferenceforfood,Chinese,Western,JapaneseorKorean.

9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?

10.Q:Howdoyouasktheguesttocheckhisbill?

11.Q:Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert.

12.Q:Asktheguesthispreferenceforjuice.

13.Q:Asktheguest'schoiceofwine.

14.Q:Whatwillyousaywhenservingthegueststheirdessert?

15.Q:Asktheguesthowhewouldlikehissteakprepared.

16.Q:WhatisthedutyofaFoodandBeverageManager?

17.Q:TellthegueststhegeneralsequenceofaChinesedinner.

18.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?

19.Q:Howdoyouaskabouttheguest'spreferenceforbuffetoralacarteservice?

20.Q:Howdoyouaskabouttheguest'spreferenceforsalad?

21.Q:Howdoyourespondtoaguest'scomplimentstoyourservice?

22.Q:Howdoyouasktheguestwhereheorshewouldliketosit?

23.Q:Asktheguestwhatvegetablehe'dliketohavewithhischicken.

24.Q:Whatdoyousayinseeingofftheguests?

25.Q:Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.

26.Q:Asahostess,what'sthefirstthingyouneedtofindoutwhentheguestarrives?

27.Q:WhatwillabartendertelltheguestsaboutMargarita?

28.Q:Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?

29.Q:Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?

30.Q:Whatwouldyousaywhenyouarerecommendingsomethingtotheguest?

31.Q:Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?

32.Q:IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyourecommendtohim?

33.Q:Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty?

34.Q:Howdoyourespondtoaguest'scomplaintaboutthedishbeingtoosalty?

35.Q:Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?

36.Q:Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay?

37.Q:Whatwouldyouaskwhentheguestorderswhisky?

38.Q:Howwouldyourespondifaguestcomplainedthatthefoodistooslow?

39.Q:Whatwillyoudowhentheguesttellsyouthatthere'samiscalculationinthebill?

40.Q:Whatwouldyouaskiftheguestwantstosettlehisbill?

41.Q:Howdoyoumakesureofthenumberofpeopleinthedinnerparty?

42.Q:Howdoyouasktheguestswhoispayingforthedinner?

43.Q:Howdoyouaskthegueststotaketheirseats?

44.Q:Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering?

45.Q:Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?

46.Q:Whatquestionwouldyouaskfurtherwhentheguestorderscoffee?

47.Q:Whatwouldyoudoiftheguestcallsforroomservice(breakfast)?

48.Q:What'sthestandardofexcellenceforrestaurantserviceinadeluxehotel?

49.Q:Telltheguestsaboutthechoicestheyhaveformaincourse.

50.Q:Asktheguesthispreferenceforfriedeggs.

二、客房服务部分情景应答及答题要点：

1.Q:Whentheguestwantstobookastandardroominyourhotel,butyoudon'tknowwhetheryouhavearoomornot,whatshouldyousayasareservationassistant?

2.Q:Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay?

3.Q:Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110volts?

4.Q:Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?

5.Q:Iftheguestcomestoyouandsayshecan'topenthedoorwiththekeytohisroom,whatwillyoudo?

6.Q:TrytointroducethedifferenttypesandstylesofroomsinthehoteltoMr.Bellowswhoismakingareservationoverthephone.

7.Q:Aguesttellsyouthatheisattendinganimportantconference,andwantstohavehissuitdry-cleanedassoonaspossible.Whatwillyoudotohelp?

8.Q:What'stheinformationyougivewhenyou'reintroducingaguestroomtotheguest?

9.Q:Whenaguestwantstoknowhowlongittakestogettotheairport.Whatshouldyousay?

10.Q:Iftheguestsayshewouldliketosleeplatethenextmorning,whatwillyousuggest?

11.Q:Aguestwondersiftheoutdoorswimmingpoolofthehotelisarightplacetocooloffandrelax.

12.Q:Iftheguestasksyoutolookafterthebabyforher,whatwillyousay?

13.Q:Whatwilltheattendantsaytohelpifaguestaskstohaveastainonhisclothesremoved?

14.Q:WhatwillyousayiftheguestcomplainsthebeefsteaksentbyRoomServiceisrare,whileheaskedforwell-done?

15.Q:Whatwillyousayifthereisnoroomavailablefortheguestwhoiscallingtomakeareservation?

16.Q:Howdoyourespondtoanunexpectedrequestfromtheguest?

17.Q:Howdoyouasktheguesthowhelikeshissteakcooked?

18.Q:TelltheguesthowtoaskforRoomServicebytelephone.

19.Q:Howwouldyouasktheguesttoshowthehealthcode?

20.Q:ExplaintotheguesttheuseoftheHotelServiceDirectory.

21.Q:Whatisnotincludedintheroomcharge?

22.Q:TelltheguestsaboutthevoltagedifferencebetweentheUSAandChina;remindhimthatthesocketsinthebathroomarefor110voltsand220voltsrespectively.

23.Q:Theguestwouldprefertheturndownserviceforhimafter9:00pmwhenyou'llbeoffduty.Howdoyourespond?

24.Q:Explaintotheguesthowtousethedoorknobmenutoorderandhavehisbreakfastintheroom.

25.Q:TheguestordersRoomService,andnowyouaredeliveringhisbreakfasttotheroom.Whatdoyousayafterknockingonthedoor?

26.Q:Phonetheguestandtellhimthatyou'vefoundthecellphonehelosttheotherday.

27.Q:Apologizetotheguestforthedelayofhisbaggagedelivery.

28.Q:AvisitorcomestomeetMr.SmithinRoom2501,butheisnotintheroomnow,whatdoyousaytothevisitor?

29.Q:Howdoyourespondifaguestcomplainsthatoneofthepillowsinhisroomsmellsfunny?

30.Q:Howdoyoucheckwiththeguestwhensendinguphisluggage?

31.Q:Howdoyouasktheguesttomakesureifthereissomethingidenticalattachedtohisluggage?

32.Q:Whatshouldyousayifaguestasksaboutroomdisinfectionsituation?

33.Q:Telltheguestwheretoleavehislaundry..

34.Q:Tellthegueststocontactyouwhentheyhaverequests.

35.Q:You'resendingbackthelaundrytoMr.Dave.Tellhimabuttononhisshirtismissing,andyou'vesewedonanewoneforhim.

36.Q:Oneguestlooksworried,showyourconcernandofferyourhelp.·

37.Q:HowdoyouasktheguesttosignthenameinthePOSlist?

38.Q:Theguesttellsyouthathe'sjusthadashower,andthebathroomisquitea

mess.

39.Q:Howdoyougreetthechecking-inguestsattheFrontDesk?

40.Q:Whataretheitemsofinformationarecept