说课哈二职孟文涛省公开课金奖全国赛课一等奖微课获奖课件

Unit4SettlinginandArrangement课程名称：服务类职业模块《英语》语文出版社主编：戴宗显王立善单位：哈尔滨第二职业中学校

说课教师：孟文涛课题：入住与安排Unit4SettlinginandArrangement1/42Contents三、教学目标（AnalysisofTeachingAims

五、教学过程（TeachingProcedure）

六、板书（BlackboardDesign）

七、自评（Self-evaluation）四、教法和学法（TeachingandLearningMethods）二、教材分析（AnalysisofTeachingMaterial)一、学情分析(AnalysisoftheStudents

）2/42LevelC(10%)

LevelA(25%)

LevelB(65%)

ElementaryIntermediateAdvanced03Grade2I.Students’situation3/42Afraidofmakingmistakes⊙TomakeEnglishstudycombinewiththepositionrequirementsNotgoodatEnglishDifferentlevelsLackofvocabularyTeacher’sTasks⊙Toarrangedifferenttasksfordifferentstudents⊙Toencouragethemtobeanefficientimitators⊙Toprovidethemwithawarmandfriendlyatmosphere

I.Students’situation4/42Thisbookpaysattentiontopracticalandenoughprinciple.Inthisunit,thereareWarmingup,8CommonPracticalExpressions,5ScenariosandComprehensiveSkill.Theyallrelatetotheirfuturejob,soit’sveryimportantforthesestudentstostudy.SomepartsconcernHotelattendant,wewilllearnfirst.Othersconcerntourguide,wewilllearninthefollowingperiod.Inthissecondperiod,wewilllearnScenarios2Checkinginatthehotel.It’saconversationbetweenaclerk(receptionist)andaguest.AccommodationregistrationisthemainpartofFrontOffice,sothislessonplaysanimportantroleinimprovingtheirprofessionalcommunicationability.III.Teachingmaterialanalysis5/42TeachingobjectivesKnowledgeABCAbilityABCMoralandemotionalALow(10%)Medium(65%)High(25%)6/42TeachingobjectivesKnowledgeCBAAbilityCBAMoralandemotionalALow(10%)Medium(65%)High(25%)

Theusageofthewordsandphrasesincheckingin

PassageunderstandingincludingtheprocedureofreceptionUsingtheusefulsentencestodealwithproblemshappeningintherealsituation7/42TeachingobjectivesKnowledgeCBAAbilityCBAMoralandemotionalALow(10%)Medium(65%)High(25%)

PuttinglanguagestudyintooralpractisingDevelopinglisteningandspeakingabilitiesFosteringtheabilitiesofefficientcommunicationandinnovation8/42TeachingobjectivesLow(10%)Medium(60%)High(30%)KnowledgeCBAAbilityCBAMoralandemotionalToarousethestudents’interestinthejobofreceptionistandself-confidenceinexpressingEnglishandtraintheirabilityofcooperation.9/42重点难点突破目标Usingthefrontofficereceptionserviceknowledgetoacceptforeignguests’accommodationregistration.创设情境、任务引领、模拟体验

Dealingwithforeignguestsaccommodationregistrationofeventsskills.Importantanddifficultpoints10/42

Teachingelements(ESA)asthe

procedure

Studentsasthemainbody

Englishstudyforprofessionastheclue

Task-basedactivitiesasthecentre

Groupworkastheform

Gamesastheactivation

VI.TeachingMode11/42interactionpropmulti-mediacardscomputercommunicativeapproach教具师生共同准备前厅接待处设施设备：电话、电脑、各类表格、抽签卡等各种用具12/42

11分钟While-listening5分钟Post-listening10分钟Gapactivity

2分钟Sum-upFlowchartWarming-up8

分钟4分钟Pre-listeningESAEngageStudyActivate13/42⊙Engage⊙Study⊙ActivateStep1WarmingupStep2ExcellenthomeworkshowA.BellboyServicevideoshowB.BellboystandardprocedureshowEngagedactivityStep3ExpressionreviewEngagedactivityGroupcompetitiongameV.TeachingProcedure14/42Scenarios2:Checkinginatthehotel15/42V.TeachingProcedure—warmingupThisaimistogetthestudentsinterestedandengagedinthelessonandgetfamiliarwiththepositionofFrontOffice.16/42FrontOfficeManagementOrganisationChart

FrontOfficeManagerChiefConciergeReceptionManagerDoormanBellboyReceptionistAssistantManager大堂经理行李员接待员部门领班17/42基础岗位群门童行李员接待员中级岗位群大堂副经理部门领班高级岗位大堂经理V.TeachingProcedure—warmingup18/42

优异视频作业V.TeachingProcedure—ExcellentshowTheaimhereistogivethestudentsagooddemonstration.19/42STANDARDOPERATIONPROCEDURES标准工作程序Doorman门童Theaimhereistoimprovetheircomprehensivevocationalabilitytolaythefoundationforthefuture.V.TeachingProcedure—Excellentshow20/421.Couldyouspellyourname?2.MayIseeyourpassport?3.Howwouldyouliketopay?5.我找人帮你拿行李。6.祝你住得愉快！4.你需要人帮你吗？小组竞赛评分标准V.TeachingProcedure-expressionreviewThestudents’vocabularyisenlargedandtheirinterestsarewellarousedwhichisimportantinlanguagelearning.21/42⊙Engage⊙Study⊙ActivateStep4Pre-listeningStep5While-listeningTask1.Gist-listeningTask2.FocusedlisteningTask3.PickingoutthedifficultiesTask4.DealingwiththedifficultiesDiscussion-activityStep6Post-listeningTask1.CompletetheconversationTask2.ListenrepeatandmemoryActivitiesPairworkV.TeachingProcedure22/421234V.TeachingProcedure---Pre-listeningDuringtheactivitythestudents’abilitiesofobserving,analyzingandexpressingareDeveloped.23/42V.TeachingProcedure---While-listening24/42√√√√√√V.TeachingProcedure---GistlisteningIntrainingthestudentsasefficientclerks,thevideomakesthelisteningactivitiesinteresting,meaningfulandsimplifiesthelearningtask.25/42

Step1Greeting(Askiftheguestreserved)Step3ConfirmingtheinformationStep2Collectingcertificate(passport)Step4FillingintheformandsigningSTANDARDOPERATIONPROCEDURESRegisteringCheckinginatthehotel入住登记Step5AskingthepaymentStep6GivingroomcardV.TeachingProcedure---focusedlistening26/42Mr.Woods

：Clerk

①

Yes.IcalledyoulastweekfromNewYork.MynameisGeorgeWoods．③Probablytwodays.Mywifewilljoinmetomorrow.Thenwe‘lldecidewhentoleaveforSeattle．⑤Thankyou．Youareverykind.⑦Certainly.Ofcourse.⑨Goodevening．

②

Thisisyourkey.It‘sontheeighthfloor,room801．④Goodevening,doyouhaveareservation?⑥Wouldyousigntheregister,

please?⑧Waitasecond,please．(Shechecksthecomputer.)Yes,Mr.Woods,wehavearoomreservedforyou.Howlongdoyouplantostay?⑩Youarewelcome.Enjoy

yourstayhere.⑨④①⑧③⑥⑦②⑤⑩Itisdesignedforstudentstobuildupasystemofreceptionknowledgeandgettheinformationright.27/42任务1生词拾贝：

自主阅读对话，假如碰到生词和词组，可在下面画线，小组之间合作译成对应汉字，并画线。下课后把生词写在笔记本上记忆。任务2同传口译大演练：

假如没有生词，和学伴合作进行中英文互译练习。V.TeachingProcedure---PickingoutthedifficultiesTheskillofsharingthroughcooperationistrainedinthecourseofgroupwork.Itishelpfulforthelowlevelstudentstoaskandunderstandthewholedialogue..28/42开展两人、四人和小组活动Group28人Group48人Group310人Group18人每节课都有学生讲授任务分配，小组组员排序轮番讲解。老师打分，记入日常表现学分。对话任务：负责句子翻译，同意句转换。率领大家朗诵及背诵。班级座位依据学生文化课成绩分组组合，尽可能平均分配三个层次学生。确保小组活动公平开展。我校实施学分制和分层次教学法。依据学生入学成绩及高一上学期期中考试成绩，将学生分为ABC三个层次，依据学生综合表现，每个学期末进行调整。V.TeachingProcedure---Dealingwiththedifficulties29/42Doyouhaveareservation?Justamomentplease.Wehavearoomavailable.MayIseeyourpassport?Howwouldyouliketopay?Hereisyourroomcard.Doyouwantsomeonetohelpyou?Enjoyyourstay.V.TeachingProcedure---Post-listeningIntheactivity,it’sdesignedtofurtherstrengthenthekeysentencesofthisclass.Consolidatetheimportantpatternsintheclass.30/42⊙Engage⊙Study⊙ActivateStep4Pre-listeningStep5While-listeningTask1.Gist-listeningTask2.FocusedlisteningTask3.PickingoutthedifficultiesTask4.DealingwiththedifficultiesDiscussion-activityStep6Post-listeningTask1.CompletetheconversationTask2.ListenrepeatandmemoryActivitiesPairworkV.TeachingProcedure31/421234V.TeachingProcedure—DubbingordescribingItisdesignedforlevelBorlevelCstudentstobuildontheirconfidenceandlearningmotivation.32/42Makeadialoguewithyourpartner.

依据老师题签内容两人演出对话,你也能够自己出题，和其它组交换。

Situation:SpeakerAisaClerk.He/sheisareceptionistofHuaqiHotel.SpeakerBwantstocheckin.

V.TeachingProcedure—MakingconversationItcanbefinishedbythemajorityofthestudents,anditisagoodwaytopracticetheircommunicationability.33/42抽签确定分工，调动激情准备模拟场景，小组合作模拟训练技能，体验实践评价诊疗激励，感知领悟GuestGroup1角色：来自中国英语不流利外宾任务：有预约，Mr.White，单间，入住7天，用现金支付，702房间DoormanGroup2ClerkGroup1V.TeachingProcedure—Drawperformance34/42

V.TeachingProcedure—Drawperformance35/42满足不一样层次学生需要PersonalHomework:1）FinishandhandinEnglishSkillAssessmentScaleofHotelreceptionistthenextmorning.2）Prepareimportantsentencescards(A4).ExpandHomework:PracticeinHuaqiHotelinthissummervocation.GroupHomework：1）Makeavideoaboutcheckinginatthehotelinpairs.2)Completethestandardoperationprocedureofreceptionistaboutregisteringafterreservationingroupof4.(InChineseandInEnglish)V.TeachingProcedure-Homework36/42Unit3FrontOffice

Smilecustomer’snamecustomer’sneedsTheGoldenRulesofCustomerService

athomehappy

Group