《商务英语口译》课件-情景口译 (任务二：索赔谈判)

NegotiationonClaims任务二：索赔谈判情景口译

Claim索赔索赔是指受损方向违约方提出损害赔偿的要求。在国际贸易中，根据损失的原因和责任，索赔的对象也需要被正确地确定。一般属于承保范围内的货物损失，索赔的对象是保险公司；属于因承运人过失所造成的货物损失，索赔对象是承运人；属于合同当事人责任的，索赔对象就是对应的责任人。由于牵涉的因素较多，索赔是国际贸易活动中耗时、费力的一个环节。口译员进行相关业务口译前，若能了解清楚索赔对象、索赔期限、索赔依据、仲裁机构等问题，在进行口译工作时，就能比较轻松地应对。Directions:Workinpairs,practise

thefollowingwordsandexpressions,andthengivequickresponse

to

them.Directions:Work

in

pairs

and

interpret

the

sentences.Theyseemedingoodconditionwhenwereceivedthemthedaybeforeyesterday.We’llgiveyourclaimourcarefulconsideration.Weappreciateyourpositiveactiontowardsthisaffair.Youhaveafullsetofsolutiontotheincident,whichmakesusconfidentinyou.我们已调查情况，找出了劣质的原因。我们已采取措施改正，你放心，不会再出现类似情况了。如果发现货物的数量与合同的规定不符，你们应在收到货物后30天内告知我方。你们应凭检验机构出具的检验证书立即以书面方式将赔偿要求通知我方。Referenceversion参考译文：1.前天我们收到货物时，货物状况良好2.我们一定会就你们提出的索赔做仔细调查。3.我们很赞赏你们对此事件采取的积极措施。4.你们对意外的发生有着充分的解决办法，这点让我们很放心。5.Wehavelookedintothecaseandfoundthereasonfortheinferiorquality.6.Wehavetakenmeasurestoputthingsrightandassureyouthatsimilarcasewillinnocasehappenagain.7.Ifthequantitydiscrepancieswerefoundoutnotinconformitywiththestipulationofthecontract,youshouldinformuswithin30daysafterthereceiptofthegoods.8.Youshallnotifyusthecompensationrequirementinawrittenformpromptlywithaninspectioncertificateissuedbytheinspectionauthorities.Procedures:Step1：Accordingtothefollowingpost-itnotes,workingroups.Step2：Digestthedialogueandtheninterpretthesentencesinit.Step3：Evaluateeachother’sjob.Step4：Listentotherecordinganddrillbyyourself.Mr.Rydell,thePurchaseManagerofHobbycraft,UK,ismakingaclaimagainstYanlongArtandCraftCompany.Mr.Yi,theSalesManagerfromYanlongArtandCraftCompany,istryingtosolvetheproblemnow.(Attheteleconference)Mr.Rydell:Mr.Yi:Mr.Rydell:Mr.Yi:Mr.Rydell:Mr.Yi:Mr.Rydell:Mr.Yi:Ihavesomethingveryunpleasanttotalkoverwithyou,Mr.Yi.哦？什么事？Thegoodshavebeenshippedtothedestination.Theyseemedingoodconditionwhenwereceivedthemthedaybeforeyesterday.Weunpackedandunfortunatelyfoundgoodsintwocartonsdidnotmatchthequalityofthesamples.很遗憾。我们一定会就你们提出的索赔做仔细的调查。Thankyou.有时候，船运公司或保险公司应负责赔偿。Iknow.Butthepackageswereinsoundcondition.Itwasthequalitythatweclaimedfor.我明白。我向你们保证我方会及时处理。我们会调查清楚，尽快给你们答复。(Onedaylater)Mr.Yi:Mr.Rydell:Mr.Yi:Mr.Rydell:Mr.Yi:Mr.Rydell:

Mr.Rydell，我们已调查情况，找出了劣质的原因。Yes?是工厂工人质量检查时疏忽了。我们已安排发运正确的货物到你方港口。20天内就会到达你处。希望没给你带来什么不便。Itisgoodtofindthereason.Youknowthesecomingtwomonthsarethesellingseasonforthegoodsofthisnature.Idohopetheycanreachusinduetimeandbeonthemarketfortheseason.我真的很抱歉给你们带来了不便。我们已采取措施改正，你放心，不会再出现类似情况了。Hopeso.Howaboutthewronggoods?Shallwedeliverthembacktoyou?

Mr.Rydell:Mr.Yi:Mr.Rydell:Mr.Yi:没必要这么做。如你们接受这些货物，我们可以给你们打6折。That’sacceptable.希望这次不愉快的事件不会影响我们将来的生意。Ofcoursenot.Weappreciateyourpositiveactiontowardsthisaffair.ReferenceVersion参考译文(视频会议中)Mr.Rydell:Ihavesomethingveryunpleasanttotalkoverwithyou,Mr.Yi.I:李经理，我有件不愉快的事跟你说。Mr.Yi:哦？什么事？I:Oh?What’sit?Mr.Rydell:Thegoodshavebeenshippedtothedestination.Theyseemedingoodconditionwhenwereceivedthemthedaybeforeyesterday.Weunpackedandunfortunatelyfoundgoodsintwocartonsdidnotmatchthequalityofthesamples.I:货物已运到目的地。前天收到货物时状况良好。我们打开包装，结果发现两箱货物的质量跟样品质量不符。Mr.Yi:很遗憾。我们一定会就你们提出的索赔做仔细的调查。I:I’msoregretful.We’llgiveyourclaimourcarefulconsideration.Mr.Rydell:Thankyou.I:谢谢。Mr.Yi:有时候，船运公司或保险公司应负责赔偿。I:Sometimestheshippingcompanyorinsurancecompanyisfoundtoberesponsiblefortheclaim.Mr.Rydell:Iknow.Butthepackageswereinsoundcondition.Itwasthequalitythatweclaimedfor.I:我知道。但货物包装完整，状况良好。我们是对质量提出索赔。Mr.Yi:我明白。我向你们保证我方会及时处理。我们会调查清楚，尽快给你们答复。I:Isee.Well,Iassureyouofourpromptattention.Wewillinvestigateitandgiveyouareplysoon.(一天后)Mr.Yi:Mr.Rydell，我们已调查情况，找出了劣质的原因。I:Mr.Rydell,wehavelookedintothecaseandfoundthereasonfortheinferiorquality.Mr.Rydell:Yes?I:是什么？Mr.Yi:是工厂工人质量检查时疏忽了。我们已安排发运正确的货物到你方港口。20天内就会到达你处。希望没给你带来什么不便。I:Thereisanoverlookonqualitycheckonpartofthestaffinthefactory.Wehavearrangedthedispatchofcorrectqualitytoyourport.Theywillreachyouinnomorethan20days.Ihopeitwillnotcauseanyinconveniencetoyou.Mr.Rydell:Itisgoodtofindthereason.Youknowthesecomingtwomonthsarethesellingseasonforthegoodsofthisnature.Idohopetheycanreachusinduetimeandbeonthemarketfortheseason.I:找到原因就好。你知道，接下来的两个月是这种产品的销售季节。我真的希望这些货能准时到达我处，赶上销售季节上市。Mr.Yi:我真的很抱歉给你们带来了不便。我们已采取措施改正，你放心，不会再出现类似情况了。I:I’mreallyregretfulfortheinconvenience.Wehavetakenmeasurestoputthingsrightandassureyouthatsimilarcasewillinnocasehappenagain.Mr.Rydell:Hopeso.Howaboutthewronggoods?Shallwedeliverthembacktoyou?I:希望如此。发运错的货物怎么办？我们把它们运回去给你们吗？Mr.Yi:没必要这么做。如你们接受这些货物，我们可以给你们打6折。I:Noneedtodoso.Ifyoucouldacceptthegoods,wecanofferyoua40%discount.Mr.Rydell:That’sacceptable.I:可以接受。Mr.Yi:希望这次不愉快的事件不会影响我们将来的生意。I:Idohopethisunpleasantincidentwillnotaffectourbusinessinfuture.Mr.Rydell:Ofcoursenot.Weappreciateyourpositiveactiontowardsthisaffair.I:当然不会。我们很赞赏你们对此事件采取的积极措施。

Directions:Listentoapassageforthreetimes.Forthefirsttime,pleaselistenandtakenotesonthefollowingpad,thenreproduceittoyourpartner;forthesecondtime,interpretwhatyouhearwheneveritpauses;forthethirdtime,listenandfollowthereaderwitha4-7wordspan.Scripts:

Claimsoccurfrequentlyininternationaltrade.Therearedifferentkindsofclaim:claimsonquality,claimsonshort-weight,claimsondelayedshipmentandclaimsondamage.Onceaclaimoccurs,thebuyersh