2024年高考英语写作常考文体提分秘籍08 投诉信（原卷版）

2024年高考英语写作常考文体提分秘籍08投诉信（原卷版）（考试时间：90分钟，满分：100分）一、选择题（10小题，每题2分，共20分）A.ThepurposeoftheletterB.AdetaileddescriptionoftheproductorserviceC.TheexpectedresolutionD.PersonalinformationofthewriterA.AcleardateatthetopB.AfriendlyclosingC.TheuseofcontractionsD.AformalsalutationA.UseemotionallanguagetoexpressdissatisfactionB.FocusonthepositiveaspectsoftheproductorserviceC.ProvidespecificdetailsandevidenceoftheproblemA.YourssincerelyB.BestregardsC.WithloveD.CheersA.UseacasualtoneB.BevagueaboutthedetailsC.RemainpoliteandprofessionalD.UseoffensivelanguageA.ArestatementoftheproblemB.ArequestforaspecificactionD.AthreattotakelegalactionB.Addresstheletterto"Towhomitmayconcern"C.UsetheCEO'snameD.AddressthelettertothecustomerservicedepartmentA.IntroductionProblemSolutionConclusionB.IntroductionProblemEvidenceSolutionC.IntroductionProblemEvidenceConclusionD.IntroductionSolutionProblemConclusionA.ProvideasmuchdetailaspossibleB.BevagueandgeneralC.FocusontheemotionsexperiencedA."Ihopeyoucanfixthisissue."B."Iwouldlikeafullrefund."C."Pleaseimproveyourcustomerservice."D."Iexpectbetterqualityproducts."二、填空题（5小题，每题2分，共10分）三、改错题（5小题，每题2分，共10分）17.Iwasdisappointedwiththefoodquality,whichwasnotasexpectedfromyourrestaurant.18.Iamhopethatyouwilltakethismatterseriouslyandtakeappropriateaction.19.Ilookforwardtohearfromyousoonregardingthismatter.四、简答题（5小题，每题6分，共30分）五、写作题（1题，共30分）八、填空题（5小题，每题4分，共20分）30.Inthe________paragraph,thewritershoulddescribetheproblemanditsimpact.九、匹配题（5小题，每题4分，共20分）a.Expressdissatisfactionb.Requestaspecificactionc.Providecontactinformationd.Describetheprobleme.ThanktherecipientA.OpeningparagraphB.BodyparagraphC.Closingparagraph十、改错题（5小题，每题4分，共20分）33.Correcttheerrorsinthefollowingsentence:34.Correcttheerrorsinthefollowingsentence:"IwashighlydisappointedwiththequalityoftheproductwhichIpurchasedfromyourstorelastweek."35.Correcttheerrorsinthefollowingsentence:"Iamlookingforwardforapromptresponseandaresolutiontomyissue."36.Correcttheerrorsinthefollowingsentence:"Pleasecanyouinvestigatethismatterandtakeappropriateactions."37.Correcttheerrorsinthefollowingsentence:"Thankingyouinadvanceforyourcooperationandunderstanding."十一、排序题（5小题，每题4分，共20分）1.Thankyouforyourattentiontothismatter.2.IamwritingtoexpressmydissatisfactionwiththeserviceIreceived.3.Ihopethisissuecanberesolvedpromptly.4.HerearethedetailsoftheproblemIencountered.5.Ilookforwardtoyourresponse.十二、完形填空题（5小题，每题4分，共20分）DearSir/Madam,Iunderstandthatmistakescanhappen,butI(44)________apromptresolutiontothisissue.Ikindlyrequestthatyou(45)________areplacementorarefund.Thankyouforyourattentiontothismatter.Ilookforwardto(46)________fromyousoon.Sincerely,[YourName]十三、阅读理解题（5小题，每题4分，共20分）DearCustomerService,IamwritingtoexpressmyfrustrationwiththepoorserviceIreceivedatyourrestaurantlastweekend.MyfamilyandIwerecelebratingmydaughter'sbirthday,andwewereexcitedtotryyourfamouspizza.However,theexperiencewasfarfromenjoyable.Iunderstandthatmistakescanhappen,butIexpectahigherlevelofservicefromyourestablishment.Ikindlyrequestafullrefundforourmealandanapologyfromthemanager.Thankyouforyourattentiontothismatter.Sincerely,[YourName]Questions:a.Whatisthepurposeoftheletter?b.Whatwastheproblemwiththeservice?c.Howlongdidthewriterwaitfortheirfood?d.Whatwastheissuewiththepizza?e.Whatdoesthewriterrequestasaresolution?十四、翻译题（5小题，每题4分，共20分）48.TranslatethefollowingsentenceintoEnglish:"Estoyescribiendoparaexpresarmiinsatisfacciónconelservicioquerecibíenturestaurantelanochepasada."49.TranslatethefollowingsentenceintoEnglish:50.TranslatethefollowingsentenceintoEnglish:"Esperoqueesteproblemapuedaresolverserápidamente."51.TranslatethefollowingsentenceintoEnglish:"Porfavor,investigaesteasuntoytomalasmedidasapropiadas."52.TranslatethefollowingsentenceintoEnglish:十五、写作题（1题，共30分）一、选择题答案：1.A2.B3.C4.D5.A6.B7.C8.D9.A10.B二、填空题答案：27.specific28.politeandprofessional29.opening30.middle31.calltoaction三、匹配题答案：32.a.Expressdissatisfaction2b.Requestaspecificaction4c.Providecontactinformation1d.Apologizefortheinconvenience3四、改错题答案：33.was→were34.informations→information35.affective→effective36.recieve→receive37.seperate→separate38.it's→its39.your→you're40.to→too五、翻译题答案：41."IamwritingtoexpressmydissatisfactionwiththeserviceIreceivedatyourstorelastweek."42."Ihopethisproblemcanberesolvedquickly."43."Pleaseinvestigatethismatterandtakeappropriatemeasures."44."Thankyouinadvanceforyourcooperationandunderstanding."六、写作题答案：45.(写作题答案略)投诉信的基本结构：开头、、结尾使用具体的细节描述问题保持礼貌和专业的语气提出明确的解决方案或补偿要求提供联系信息以便进一步沟通八、知识点详解及示例：投诉信的基本结构：投诉信通常包括三个部分：开头、和结尾。开头部分应简要介绍写信的目的；部分详细描述问题，包括问题的具体情况、发生的时间、地点等；结尾部分提出解决方案或补偿要求，并表示希望问题能够得到妥善解决。使用具体的细节描述问题：在投诉信中，提供具体的细节可以帮助对方更好地理解问题。例如，如果投诉产品质量问题，可以描述产品的具体型号、购买时间、使用情况等。保持礼貌和专业的语气：尽管是投诉信，但仍需保持礼貌和专业的语气。避免使用过于激烈或负面的语言，以免引起对方的反感。提出明确的解决方案或补偿要求：在投诉信中，应明确提出解决方案或补偿要求。例如，可以要求退货、换货、维修或赔偿等。这样可以帮助对方更好地了解你的需求，并采取相应的行动。提供联系信息以便进一步沟通：在投诉信中，应提供你的联系信息，以便对方在需要时与你进一步沟通。例如，可以提供你的姓名、电话号码、电子邮箱等。九、示例：DearCustomerService,IamwritingtoexpressmydissatisfactionwiththeserviceIreceive