高考英语应用文之投诉信写作模板课件

投诉信是人们在遇到一些不文明现象、所购商品质量差、或对服务不满意等情况下解决问题的一个方法。投诉信一般包括三方面内容。1.表明写作目的，投诉的内容。2.投诉的具体原因3.解决方案、希望得到的结果

解决方案Ihaveeveryrighttodosth我完全有权力去做某事returnmymoney

退款/givemeafullrefund全额退款

returnandexchangegoods退换货deliveranewonetome.寄一个新的给我exchange/changeitforanewonethatworkswell

换一个新的Ihopethatyoueither

givemeafullrefund(全额退款)

ordeliver（寄送，投递）anewonetome.Iwouldliketohavethismattersettled

by+日期(我希望这件事情在…前被解决)投诉信商品类必背词块投诉原因Thereissomethingwrongwith…Iboughtfromyour…beofpoor/lowquality/low-quality质量差thegoodsIreceivedaredifferentfromwhatIsawontheshoppingwebsite

I’mwritingthislettertoreflectsomeproblemsIcamearossrecentlyandappealtotheimprovementoftheservice.反映我最近遇到的问题，并呼吁改善服务I’mwritingtomakeacomplaintaboutthecanteenserviceofourschool.投诉我们学校的食堂服务Thisletterisacomplaintconcerningtheactionsofoneofyoursalespersons这封信是对…行为的投诉Iamwritingtoletyouknowthebadattitudeofoneofyourstaffmembers.一位工作人员的恶劣态度Therearesomeseriousproblrmsthatdeserveyourcloseattention.有一些严重的问题值得你密切关注。Needlesstosay,suchawayofdealingwithcustomersisunacceptable.不用说，这样对待顾客的方式是不可接受的Iwouldliketohavethismattersettled

by+日期(我希望这件事情在…前被解决)投诉信服务类必背词块应用文写作：投诉信第一段：自我介绍(表明身份)+写信目的（表达投诉）1.自我介绍I’mLiHua,aseniorschoolstudent/oneofyourcustomers/amemberofyourclub.我是李华，一名高中生/你们的顾客之一/你们俱乐部的一员2.写信目的①I’mwritingtomakeacomplanitabout/complainabout…我写信是为了投诉…②I’mwritingtoexpressmydissatisfactionwithsth.我写信为了表达对…的不满③IfeelbadtotroubleyoubutI’mafraidthatIhavetomakeacomplaintabout…很不想给你添麻烦，但是，恐怕我不得不对…进行投诉④Dissatifiedwithyourpoorservice,Icouldn’tfeelmoreannoyedsoIcan’thelpbutmakeanimmediatecomplaint.我对你们差劲的服务不满意，我生气得只得立即投诉。第二段：说明投诉的原因+提出解决方案1.投诉原因TherearesomereasonswhyIamnotsatisfiedwith…(yourservice/goods)TherearesomeproblemsthatIhopetobringyourattention.It’sapitythatyourgoodsandservicehavethefollowingunacceptable/unbearableproblems.很遗憾你们的产品和服务有以下令人难以接受的问题Tobeginwith,muchtomydisappointment,…（投诉原因一）Tomakemattersworse/What’sworse,…（投诉原因二）2.解决方案Therefore,I’dlikeyoutodosth/Irequireyoutodosth/Idemandthatyou(should)+do(动词原形)assoonaspossible.Takingallthingsaboveintoconsideration,Irequestthatyoueither…or…

考虑到以上情况，我要求你们要么…要么…Forexample:

Iamsorry/upsettohavereceivedsuchpoorservice,andIbelieveIhaveeveryrighttoaskyoutodealwiththisproblem.Ihopethatyoueither

givemeafullrefund(全额退款)

ordeliver（寄送，投递）anewonetomeassoonaspossible.Inaddition,Ihopethatyoucanavoid/prevent/stoptheproblemfromhappeningagain.此外，我希望你们能避免此类问题再次发生。Iwouldliketohavethismattersettledby+日期(我希望这件事情在…前被解决)Besides,I’dliketobeinformedoftheprocessofyourdealingwithmy

complaint.

我想要被告知你们处理我投诉的过程。Inaddition,Ihopethatyoucanavoid/prevent/stoptheproblemfromhappeningagain.此外，我希望你们能避免此类问题再次发生。第三段：结尾希望给予考虑，尽快回复（表达期望）Iwouldappreciateitifyoucouldtakemycomplaintseriouly（认真对待我的投诉）/takemycomplaintintoconsiderartion/account（考虑我的投诉）/give/paydueattentiontothismatter(给予此事应有的重视).Idohopeyouwilltakemycomplaintseriouslyandsparenoefforttosettletheproblem.Iamlookingforwardtoyourearlyreply.期待你早日答复。投诉信写作模板①DearSirorMadam②Towhomitmayconcern(致相关人士，致启者),

IamLiHua,oneofyourcustomers，writingtomakeacomplaintabout（表明身份和写信目的）………

（简要介绍情况）.Andmuchtomydisappointment,………（投诉问题一）.Tomakemattersworse/what’sworse,…………（投诉问题二）.

Iamsorrytohavereceivedsuchpoorservice,andIbelieveIhaveeveryrighttoaskyoutodealwiththisproblem.Idohopethatyoueitherreturnmymoneyordeliveranewone

thatworkswelltomeassoonaspossible.(商品类)（提出解决方案）Besides,I’dliketobeinformedoftheprocessofyourdealingwithmycomplaint.Iwouldappreciateitifyoucouldtakemycomplaintseriouly.Lookingforwardtoyourearlyreply.（结尾表达期望）

Yours,LiHua你是李华，两周前你从网上购买的一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：

1.介绍购物情况

2.反映存在问题

3.提出解决方案注意：1.词数100词左右2.可适当增加细节，使行文连贯3.开头结尾已给出，不计入总词可能用到的生词：投诉complaintn._______________________________________________________________________________________________________________________________________________________________________Towhomitmayconcern(致相关人士，致启者),IamLiHua,oneofyourcustomers.IorderedasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn.Tomakemattersworse,itisnotacompleteset,asIfoundonebookmissing.Iamsorrytohavereceivedsuchpoorservice,andIbelieveIhaveeveryrighttoaskyoutodealwiththisproblem.Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.

Besides,I’dliketobeinformedoftheprocessofyourdealingwithmycomplaint.Lookingforwardtoyourearlyreply.

Yours,LiHua你是李华，昨天你在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时，该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。要点如下：

1.介绍购物情况

2.反映存在问题

3.提出解决方案注意：1.词数100词左右2.可适当增加细节，使行文连贯3.开头结尾已给出，不计入总词可能用到的生词：投诉complaintn._______________________________________________________________________________________________________________________________________________________________________DearManager,IamLiHua,oneofyourcustomers,

writingtomakeacomplaintaboutyourbadserviveandgoods.Yesterday