《商务英语》听力文本及答案

商务英语BUSINESSENGLISH商务英语BUSINESSENGLISHUnit1JobsandResponsibilitiesUnit1JobsandResponsibilitiesnit1Jobs·PAGE·PAGE2··PAGE·PAGE5·Warm-up1.(1)—(e)(2)—(g)(3)—(f)(4)—(c)(5)—(b)(6)—(a)(7)—(h)(8)—(d)2.Open-ended.Listening&SpeakingTask1Script:1.A:HiBob,you’vechangedyourjob,right?B:Yes.I’mamarketingspecialistintheMarketingDepartment.Myjobmainlyinvolvesmarketresearchandproductpromotion.A:Soundsinteresting.2.A:Whatcompanyareyouwithatpresent,Catherine?B:Iworkinaprivatecompany.I’mafashiondesigner.A:Whatdoyoudesign?B:Thingslikefashionclothes,sunglasses,sunbonnetsandsoon.3.A:Mark,whatisyourpresentjob?B:Oh,I’vegotanewjobasatechnicianinanelectronicsfactory.A:Whatareyourmainduties?B:Imaintainallthemachinesandmakesuretheyworkproperly.4.A:Jacqueline,you’reamanagerofHumanResourcesDepartment,aren’tyou?B:Yes.Ireallyam.A:Couldyoutellmesomethingaboutyourjob?B:Sure.I’mchieflyresponsibleforhiringappropriatepersonnel,reviewingandevaluatingproposalsforjobtraining,promotion,transfer,andsalaryprogressionetc.5.A:Whatdoyoudo,Rosa?B:I’mamanagerassistant.A:So,youhavetodoalotofpaperwork,don’tyou?B:Yes.Ihavetokeepfilesinorder,arrangemeetings,dealwithletters,receivevisitorsandsoon.Key:NameJobResponsibilityBobmarketingspecialistdomarketresearchandproductpromotionCatherinefashiondesignerdesignfashionclothes,sunglasses,sunbonnetsMarktechnicianmaintainmachines,makesurethemachinesworkproperlyJacquelinemanagerofHumanResourcesDepartmenthireappropriatepersonnel,reviewandevaluateproposalsforjobtraining,promotion,transfer,andsalaryprogressionRosamanagerassistantkeepfilesinorder,arrangemeetings,dealwithletters,receivevisitorsTask2Script:Peter: Goodmorning,Grace.Ihaven’tseenyouforalongtime.Howiseverythinggoing?Grace: Morning,Peter.Everythinggoesquitewell.Thankyou.I’mjustquiteoccupiedwithmyjob.Peter: Youchangedyourjob?Grace: No.I’mpromotedastheRegionalSalesManager.Peter: Wow,congratulationsonyourpromotion.Grace: Thanksalot.Peter: So,youarebusierthanbefore,aren’tyou?Grace: Yes,absolutely.Ihavetogrowthesalesofourproducts,exploitmarket,collectmarketinformationanddevelopcustomerrelations.Howaboutyou?Peter: IworkasanaccountantinaSino-foreignjointventure.Grace: Prettygood.Peter: Thesalaryissatisfying.Butitisverystressful.Ioftenworkovertimeatweekends.Grace: Me,too.Key:1.F2.F3.T4.T5.F6.TSituationalDialogueKey:1—e2—c3—b4—a5—dPassageDepartmentisadivisionofabusinessspecializinginaparticularproductorservice.Herearesomecommondepartmentsinacompany.HumanResources—adepartmentwhichmanagestheadministrativeaspectsoftheemployees.AccountsDepartment—adepartmentwhichmonitorstheclients’accountsandtheaccountsthatthecompanyhaswithbusinessessupplyingeithergoodsorservices.CustomerService—adepartmentwhoseprimaryactivityisassociatedwithafter-salesupporttoenhanceortomaintainthevalueoftheproductorservice.MarketingDepartment—adepartmentwhichisinvolvedinpromoting,sellinganddistributingproductsorservicesofitscompany.ResearchandDevelopmentorR&D—adepartmentdiscoveringnewknowledgeaboutproducts,processesandservices;thenapplyingthatknowledgetocreatenewandimprovedproducts,processesandservicesthatfillmarketneeds.QualityManagement—asystemoforganizationalstructures,procedures,responsibilitiesandevaluationmechanismswhichensuresthattheorganizationiscapableofdeliveringitsproducttospecifiedstandards.Reading译文：私人助理的工作职责如果你想寻求一份私人助理的工作开始新的职业生涯，那么你会想知道它的工作职责是什么。遗憾的是，你几乎不可能很准确地预测到这类职位的职责会是什么。尽管有一些常规的工作领域是绝大部分私人助理职位都可以涉及到的，但是要满足老板的各种需要，每项工作都会有特定要求。你可能会做很多不同的工作，这取决于老板们的需求。私人助理的主要工作之一就是代表老板与合作伙伴、客户、同事等进行交流，具体包括起草电子邮件、打电话以及会见老板与之有合作的人士。经历过职业生涯的整个过程之后，一名私人助理最后要成为这样一个人：在每次交流中，根据所接触的对象不同，他都能非常熟练地选择恰当的措辞和语调进行交谈。在这一领域表现突出的人很有可能对老板产生巨大的价值。第二个最常见的私人助理的工作职责当然是行政和文书工作。私人助理总会要做一些安排日程的工作，以确保老板能按时赴每次约会，每周每一天的工作量分配均衡。记笔记同样很重要，所以一名优秀的私人助理要能跟上老板的节凑，迅速记下老板交代的每项工作。通常情况下，为了确保各项工作都能圆满完成，私人助理可以将一些比较基本的文书工作交给接待员或者其他人来做。最后，私人助理经常会做各类需要跑腿和解决各种问题的工作，作为一名名人助理尤其如此，为了努力讨老板欢心，经常半夜身处偏远的地方以完成老板交代的特殊任务。要求苛刻的老板可能会将问题抛给助理负责，只吩咐一句“搞定它”。这种做法可能会产生一些有创意的解决方案，从而获得想要的结果。分配给私人助理的工作职责实际上是由老板的需求所决定的。你可能会为需要你完成各种各样任务的人工作，或者为随时需要你四处奔波以取得所需的人工作，你也可能成为许许多多的随时待命助理之一，只是做一些诸如打字、接电话之类的日常秘书工作。这是否是一件好事将取决于每一名助理的兴趣所在，以及他们希望所做的工作类别。Lead-in1235678Exercises=1\*ROMANI.1.B2.D3.C4.A5.B=2\*ROMANII.1—e2—h3—f4—a5—g6—d7—c8—b=3\*ROMANIII.1.jotdown2.beendelegated3.endedup4.Onbehalfof5.principal6.errands7.necessitates8.andthelike=4\*ROMANIV.1.I’mamanagerofHumanResourcesDepartment.Imainlytakechargeofrecruitment,thatistheselection,traininganddevelopmentofemployees.2.Hi,everybody!I’mWellSmith.I’mmainlyresponsibleformaintainingfactoryequipmentandprocessingdefectivecraftwork.3.Hisbrokenlegnecessitatedanoperation.4.She’shopelessatlanguages,butsheshinesinscience.5.Thegovernmenthasbuilthomestailoredtotheneedsoftheelderly.WritingAnswerstothequestions:1.Savingpeoplemoneytohelpthemlivebetter.2.Yes,theyare.3.InVevey,Switzerland.4.Almost110billionSwissFrancs.Task1TheCoca-ColaCompanyisthethirdlargestCoca-Colabottlerintheworld,andourproductsincludetheworld’sgreatestbrandsandbeverages,suchasenergydrinks,stillandsparklingwaters,juices,sportsdrinks,fruitdrinks,coffee-basedbeveragesandteas.Workingcloselywithourcustomers,weensureavailabilityintherightplaceattherightmomentwithoutstandingmarketplaceexecution.In2010,theCoca-ColaCompanyacquiredourNorthAmericanoperations,andtoday,weservecustomersandconsumersinBelgium,GreatBritain,France,Luxembourg,theNetherlands,Norway,andSweden.Ineachnationandlocalcommunity,westrivetobeanoutstandingcorporatecitizenandworkinpartnershipwithourconstituentsateverylevel.Task2LGElectronicsofSouthKoreaLGElectronicsofSouthKorea,builtin1958,isoneoftheworld’sbiggestelectronicscompaniesandKorea’sthirdlargest,withsalesof$25billionin2008.Itisagloballeaderincolortelevisionsets,cameras,mobilephones,refrigerators,washingmachines,air-conditionersandsoon.Its100,000employeesinmorethan50countriesareactiveintheareasofconsumerelectronics,domesticappliances,andcomponents.LGElectronicsisthetenthonFortune’slistofglobaltopelectronicscorporations.Weareaworldleaderindigitaltechnologiesfortelevisionanddisplays,wirelesscommunications,andopticalproducts.附录附录·PAGE·PAGE58··PAGE·PAGE57·Warm-upAdvantagesDrawbacksgettingmoreopinionstakingupalotoftimegettingunexpectedideaswordymakingstrategiesirrelevanttalkgettingconstructivesolutionsrepetitivetalkmakingdecisionsListening&SpeakingTask1Kevin:Hello!ThisisKevinspeaking.Alice: Hi,Kevin,thisisAlice.We’rehavingameetingtomorrow.Canyoumakeit?Kevin:Whenisittakingplace?Alice: We’replanningon10o’clock.IsthatOK?Kevin:Yes,that’llbefine.Alice: We’regoingtogooverlastquarter’ssalesfigures.Kevin:Good.Ihaveaproposaltomake.Alice: Frankisalsogoingtomakesomesuggestionsonimprovingthebottomline.Kevin:That’llbeinteresting.He’sgotkeeninsights.Alice: Yes,he’sgoingtooutlinesomenewsalesstrategies.Kevin:IsAlanattending?Alice: No,he’sflyingtoSanFranciscoandwon’tbeabletomakeit.Kevin:Ohwell,maybehe’llphonein.Alice: Ithinkso.Seeyoutomorrow.Bye.Task2Script:Margaret:Icallthismeetingtoorder.Thankyouallinattendancetoday.Iknowit’sabusydayforyouall,andwehavealotofmaterialtocovertoday.Dideveryonegetanagenda?Frank: Pleasegivemeacopyoftheagenda,Margaret.AndmayIsuggestsomething?Iknowwehavemanypointstoreviewtoday,butwoulditbepossibletolimitourmeetingtimetofinishbeforefouro’clock?Margaret:Youareright,Frank.Weshouldbeabletofinisheverythingupbeforethen.Let’srunthroughthemajorpoints.Thefirstmatterofbusinessistoapprovetheminutesofourlastmeeting.Frank: Iproposeweaccepttheminutes.Margaret: Good.HowaboutyouMichelle?Michelle: Isecond.Margaret: Motioncarried.Nowthenextitemonouragendaisthematterofanadvertisingcampaign.Michelle,whatisyouropiniononit?Michelle: I’dliketoproposeanadvertisingcampaignbyusingtheInternethomepage.Frank: UsingInternetwouldbeagoodidea.Butwemayneedtoresearchitseffectiveness.Michelle: Youknowthisyeartheresponsetotheadinnewspaperwas25%lowerthanthatofthelastyear.We’dbetterfindanewway.Frank: Iagreewithyou.Margaret: Ifthereareanyobjectionsorcorrections,letmeknow.Nextweekwecanmakethefinalresolution.Key:1.T2.F3.F4.F5.T6.TPassageDependingonyourjob,youmaybeinvolvedinmeetingsonceaweekorseveraltimesaday.Manyworkteams,forexample,functionbymeetingtogetherformallyandinformallytodiscussworkplaceissues.Organizationsusemeetingstohelpco-ordinateactivitiesinvolvinganumberofpeopleorworkgroups.Meetingsareusedtonegotiatesales,investigateproblems,planevents,setupbusinessarrangements,developnewproceduresandsoon.Meetingsoffermanybenefitstoanorganizationanditsmembers.Awell-runmeetingencouragesco-ordination—peoplecankeepup-to-datewithdevelopmentsandchanges,whichmeansbetterplanningandco-operationbetweensections.Meetingscangivepeopleanopportunitytoshareideasandhelpdevelopteamspirit.Otherbenefitsofwell-managedmeetingsincludegreaterorganizationalconsensusresultingfromcollaboration,andmoreeffectiveproblemsolving.Reading译文：商务会议的八条规则大部分商务人士都抱怨会议太多。可能真是这样，但是参加商务会议是不可改变的事实，我们尽全力能做的就是让开会所花的时间和精力有价值。通过开会来解决问题是有必要的。如果你想要学习怎样主持好会议，这里有些简单规则可以帮助你完成整个会议过程。1、只召开必要的会议在召开和主持整个会议之前，先要自问是否真有必要开会。有必要让大家聚在一起开会来解决这个问题吗？打几个电话，发个邮件，或者留个便签是否就能把问题解决？养成一种在必要时才开会的习惯，大家会更愿意倾注时间开这样的会。2、邀请合适的人参加会议邀请那些对会议有贡献，或者有必要参加会议的人开会。如果你想要就议事表上的某项事宜向某人请教，而这个人却恰恰未被邀请参加会议，那大家都会感到沮丧。另一方面，不要因为一些人在公司身处一定职位，就邀请他们参加会议。业务繁忙的人会感激你考虑一下他们有限的时间。3、制定高效议程，并在开会之前发给每个人一份高效议程并不是只罗列会议议题，它可以起到公布会议的作用，也可以作为一种帮助领导者控制讨论时间的工具。提前将议程发给与会者，让他们知道此次会议要讨论的事项，给他们机会收集所需要的信息，并做好准备工作。高效的会议始于高效的议程。4、按时开始、按时结束不要等晚来的与会者，他们不来，会议也要准时开始。要给每一项议题分配好时间，并照此进行下去。5、保持会议向着其目标进行不要让大家的讨论偏离了正题。要不断地提醒他们此次会议的目的是什么，当他们的讨论跑题时，要对其进行纠正。在主持商务会议时，你的沟通技能很重要。6、不要只是坐在那里——要发言如果你出席别人组织的会议，你会怎样做？你还能参与其中使之成为高效的会议吗？是的，你可以。假如你提前收到一份议程，仔细想一下你应该带些什么材料，在你有可能在会议上做阐述的地方做上标记。有得说而且要说出来，是促使会议成功的最好方式。提前做好功课，你会知道你该扮演什么样的角色。7、适当做些记录即便是非正式的会议也需要做笔记记下会议的内容，甚至更为重要的是要记下即将采取的行动，以及行动的执行者。应该记下参与行动的人名，如果有可能，应该指定某个人对行动进行跟进。8、实现一个目标后——立即叫停如果你已在指定时间内圆满完成对议程上某项内容的讨论，尽早结束它，不要再讨论与之不相关的其他内容。和与会者共同祝贺这项议事内容的完成，继续讨论下一项。如果你按照这几条规则来做，你不仅遵守了恰当的商务会议礼仪，而且还会提高本次会议的效率，得到想要的结果。Lead-in146789Exercises=1\*ROMANI.1.T2.T3.T4.F5.F6.F7.T8.T9.F10.T=2\*ROMANII.1.accomplish2.irrelevant3.appreciate4.allot5.observe6.summarize7.consult8.etiquette=3\*ROMANIII.1.devoted2.ontrack3.ontheotherhand4.followup5.inadvance6.appropriate7.distributed8.stickto=4\*ROMANIV.1.Iwouldliketocallthemeetingtoorder.BeforewebeginIshouldliketosaythatIhopethemeetingwillbeconstructiveandhaveapositiveoutcome.2.I’msorrybutIreallydon’tquiteagreewithyouonthat.Wouldyoubepreparedtomakesomechanges?3.Tobeaneffectivemeetingleadermeansoneshouldexerciseagoodcontroloverthemeeting,whichcoversdifferentstagesatameeting:controlattheverybeginning,controlduringthemeetingandcontrolattheend.4.Ihaven’tseenthefilm;sodon’tspoilitformebytellingmewhathappens.5.Wedidtheworkwithinthetimethey’dallottedtous.WritingMINUTESOFENGIEERS’CLUBMEETINGTime:9thDecember,2010,Thursday,9:00a.m.Place:ConferenceRoom2Chairperson:LuisParticipants:10clubmembersSubject:Majorclubactivitiesfortheyearof2011Themembershipcommitteereportedpositivereactiontothemembershipdriveheldduringaweek’speriodfromDecember1-7.FivenewmemberswilljointheclubattheJanuarymeetingin2011.Duringthediscussion,itwassuggestedthattheclubplananinformalreceptiontowelcomethenewmembers.Themembershipcommitteewillconsiderthesuggestion.Preparationsshouldbemadefortheelectionofnewpresidentandvice-president.MartinRobertssuggestedthatthedatesfortheEngineers’AchievementExhibitbepostponedfromMarch5-15in2011toMay5-15.Thesuggestionmetwithpositiveresponsefromotherclubmembers.Themeetingwasadjournedat10:30a.m.(Signature)Mary9thDecember,2010Warm-upAllofthemarenecessary.Listening&SpeakingTask1Dialogue1A:Goodmorning.WelcometoFriendshipHotel.CanIhelpyou?B:Goodmorning.IwanttobookasingleroomwithabathfornextSaturdayandSunday,please.A:OK.Howaboutasingleroomwithabathandtelevision,＄75pernight?B:That’sterrific.A:What’syourname,sir?B:David,DavidBrown.Dialogue2A:Hello,AirChinaFlightReservations.WhatcanIdoforyou?A:Hello.MayIhaveatickettoWashingtonforMay13,please?B:Waitforaminute.Letmecheckit.Allright.Howdoyouwanttofly,economyclassorfirstclass?A:Iprefereconomyclass.B:OK.Yourname,please?A:AnnaBaker.Dialogue3A:Goodafternoon.MynameisCatharineBaker.Imadeareservationatyourhotelthedaybeforeyesterday.B:CatharineBaker.Oh,yes.You’reinRoom901,onthe9thfloor.Hereistheroomcard.Ifyouneedanyhelp,pleasecall778-236.A:OK.Thankyousomuch.B:You’rewelcome.Dialogue4A:CustomerService.CanIhelpyou?B:ThisisMs.WhitefromRoom102calling.I’dlikeaplaincoffeeandacoffeewithmilk.A:OK.Anythingelse,Ms.White?B:Twostrawberrysandwiches,twocurrantbunsandanItalianvanillaicecream.Dialogue5A:Goodmorning.I’mMr.Smith.I’dliketocheckouttoday,CanIhavemybills,please?B:OK.Itcomesto＄630.Howdoyoulikethepayment?Cashorcreditcard?A:Creditcard,please.B:Allright.Pleasesignit.Task2Script:A:Excuseme,butareyouMr.CooperfromAustralia?B:Yes.Iam.A:Goodmorning,Mr.Cooper.I’mFangHui,fromShanghaiTextileImport&ExportCorporation.I’vecometomeetyouhere.WelcometoShanghai.B:Goodmorning,MissFang.It’sverykindofyoutomeetmeattheairport.A:It’smypleasure.GladtoseeyouMr.Cooper.B:Gladtoseeyou,too.A:IsthisyourfirsttimetoShanghai?B:Yes.It’smyfirsttime.I’vebeenlookingforwardtovisitingyourcountry.NowI’mhere.A:Didyouhaveagoodflight,Mr.Cooper?B:Itwasalittlebumpyaswelanded.Ithinkthereweresomelowclouds.A:Ihopeyou’llhaveanicestayinShanghai.B:Thankyou.IthinkIwill.A:Ourcariswaitingoutside.Ithinkyou’dlikeagoodresttoovercomethejetlag.Shallwegotothehotelfirst?B:Good.It’sveryconsiderateofyou.Let’go.Key:1.T2.T3.F4.F5.T6.FPassageTravelingabroadforbusinessonatightscheduleandonlyforashortperiodoftimecanbehectic.However,ifyoucanfollowmyhelpfultipsforoverseasbusinesstravel,youwouldnotbefeelingsotiredandnervous.First,bringwithyouenoughclothes.Itisbettertochecktheweatherinadvanceandwearappropriateclothes.Youmayalsowanttoconsidertotakeoneortwobusinesssuitsandshoeswithyousinceyouareonabusinesstrip.Second,getenoughbusinesscardsandotherbusinessessentials.Sinceyouaregoingtomeetalotofpeopleonyourtrip,youneedtohandoutyourcardsandmaybeevenabookletaboutyourcompanyandbusiness.Third,alwayshaveasuit,underwear,andyourpersonalhygieneproductswithyou.Don’tcheckthesethingswithyourluggageonanairplane.Ifyouloseyourluggage,youdon’thavetofumbleoverbuyingalotofthingsthatmaynotevenfit,andthesethingswouldcomeinhandy.Fourth,getallyourtraveldocumentsandIDcardtogether;puttheminawaterproofdocumentfolder.Reading译文：怎样的行为是适合商务旅行的行为不管这是你第一次旅行还是第一千次旅行，在离开办公室出门期间，你应该知道怎样的行为被认为是恰当的行为。作为公司的代表，你需要清楚怎样的行为是适合商务旅行的行为。下面是一些对商务旅行很实用的说明。1．把所有的生活必需品都放在随身携带的包里，以防航空公司弄丢你的行李而出现准备不足的情况。出席贸易展销会或与客户见面，身着昨日穿过的衣服会给人留下不好的印象。2．整个旅行期间要身着职业装。不管你是在飞机上、在高尔夫球场，还是在会议室，你的衣着应该体现出你是在旅行。3．有备而来且要准时。通常你可能每天八点十分才到办公室，而且直到喝完第一杯咖啡才会开口说话。但是，你的客户不会善待你在一次重要的会议上迟到十分钟，还要从头至尾陈述自己的会议要点的行为。4．使用恰当的商务语言。即使一些商务旅行包含比较随意的场合，比如午餐、晚宴或打高尔夫球，你也要记住你代表的是公司的形象，正如一句俗语说得“口风不紧船舰沉。”5．出发之前，要温习一下餐桌礼仪和商务礼仪的基本知识。在旅行期间，这些会帮助你避免尴尬、失态的局面。6．保存好旅行期间所有的收据，以便回去之后很容易地确定旅行费用。7．在任何时候都要保持优雅得体的行为。如果你不知道该怎样做，就要考虑买一本关于商务礼仪的书，乘飞机时可作为消遣读物。确保你都想到了可能要用到东西，有而不用要比用时没有好。温馨提示：点烟之前要先问一下能否抽烟。近年来，抽烟在社交和商务中已成为一种失礼的行为。如果你的同伴或客户不抽烟，有必要先得到他们的允许后再抽烟。外出期间，使用个人电话卡打长途电话。这样，你就不必将酒店账单上的话费补偿给公司。到国外旅行是一件很具挑战的事情。出发之前，务必买一本旅行指南或者向刚从你要去的目的地旅行回国的人进行咨询，了解该国的文化和习俗。Lead-in2.3.5.7.Exercises=1\*ROMANI.1.T2.F3.T4.T5.F6.T7.F8.F9.T10.T=2\*ROMANII.1.casual2.represent3.sink4.embarrassing5.gaffe6.companion7.charge8.destination=3\*ROMANIII.1.representatives2.positive3.consciousof4.reimbursed5.gaffe6.keepinmind7.brushupon8.tricky=4\*ROMANIV.1.I’mgoingtoLondontoattendatradefairnextMonday.Iwastoldthatalltheroomsinyourhotelhadbeenbookeduplastweek.Iwonderwhetheranyreservationshavebeencancellednow.Ifavailable,I’dliketobookasingleroom.2.I’dliketoreserveaconferenceroomthatcanaccommodate80to90people,withsoundequipment,atelevisionsetandavideorecorder.3.I’dliketobookasinglebusinessclassticketfromBeijingtoTokyoforSeptember5.4.Theairlinereimbursedmefortheamounttheyhadoverchargedme.SoIwithdrewthecomplainttothem.5.Wewilldelivertheairticketyoubookedintwodaysfreeofcharge.WritingTheGreentownWorksSportsClubTheAnnualGeneralMeetingoftheGreentownWorksSportsClubwillbeheldattheCanteenon20thAugust,2011at8:00a.m.AGENDA1.Apologiesforabsence（说明何人因何事不能出席）2.Minutesofthelastmeeting（上次会议记录）3Mattersarisingthereon4.Correspondence5.Secretary’sannualreport（秘书的年度报告）6.Treasurer’sannualreport（财务委员的年度报告）7.Electionof:a.Officersb.Committeec.Honoraryauditor8.Toconsiderthefollowingproposedadditiontotheclub’sconstitution:（考虑在俱乐部的章程中增加一条）20)AllretiredstaffshallbeinstalledashonorarymembersoftheSportsClub.9.Anyotherissues（其他事项）HelenSecretaryWarm-up1.kiwifruit2.strawberry3.papaw4.pizza5.hamburger6.roastduckListening&SpeakingTask1Dialogue1A:Goodmorning.RoseRestaurant.WhatcanIdoforyou?B:Goodmorning.IwanttobookatableforfourbythewindowforthisSaturdayevening.A:Atableforfourbythewindow.Whenwillyoucomefordinner?B:Atabout7:00.A:What’syourname,sir?B:DanielBlack.Dialogue2A:Angela,we’dliketoinviteyouoverfordinnerthisSaturdayevening.Canyoumakeit?B:ThisSaturdayevening?A:Yes.Wehopeyou’llbeabletojoinus.B:Thankyoufortheinvitation.I’llbeveryhappytogo.A:Great!B:WhattimeshouldIarrive?A:Howabout7:00?B:Fine.Seeyouthen.Dialogue3A:Sir,areyoureadytoordernow?B:Yes.I’dlikeChinesefoodforachangethistime.Sowhatdoyourecommend?A:Irecommendyouspicyfish.It’sspicyandhot,verypopularwithcustomers.Doyoulikeit?B:Wonderful!Ilovehotfood.Andwhat’syourspecialtyfortoday?A:Barbecuedchicken.B:Givemehalfofit.A:OK.Whynothavesomemushroomsoupbeforethemeatcourse?It’squitedelicious.B:Soundnice.Task2Script:ChenXiao:Goodafternoon,Mr.Brown.Mr.Brown:Goodafternoon,ChenXiao.ChenXiao:Wearegladthatyouareheretoday,Mr.Brown.WearegoingtotreatyoutoChinesefood.Doyoulikeit?Mr.Brown:Yes,Ido.IenjoyChinesefoodverymuch.Itlooksfine,smellsgood,andtastesdelicious.ChenXiao:WearesohappyyoulikeChinesefood.Thisisthefirsttimewe’veentertainedyou,sowesuggestthatyoushouldtryroastduck,aspecialtyinBeijing.Mr.Brown:Yes,itisreallygoodinbothsmellandtaste.RoastBeijingduckisworld-famous.ChenXiao:Nowyou’vegotthechancetoseewhetherornotitisworthyofitsreputation.You’dbettereatithot.Weusuallyhaveitwithpancakes,soybeanpasteandslicedleek.Helpyourselftoit,please.Mr.Brown:Itmakesmymouthkeepwateringallthetime.ChenXiao:Nowtheducksoupisserved.Mr.Brown:IntheWest,ourdinnerbeginswithsoupwhilehereinChinayoursendswithsoup.ChenXiao:Yes,itisquitenaturalthatdifferentnationshavedifferentcustoms.Key:1.F2.T3.T4.F5.T6.TPassageInmostpartsoftheworld,havinglunchordinnertogetherisanimportantpartofdoingbusiness.InplacessuchasNorthAmerica,eatingmealsisawayofbuildingarelationshiporcelebratingapartnership.Andinothercultures,suchasChina,muchoftherealworkofmakingdealsactuallyoftengetsdoneoverthedinnertable.Hereareafewtipstoputbothyouandyourguestateaseandallowyoutohaveanenjoyabletimewhileaccomplishingyourprofessionalgoals.First,inviteyourclientwellinadvance.Confirmthetimeandplaceonthedayoftheevent.Iftheinvitationisforbreakfast,calltheafternoonbefore.Therearefewthingsmoreembarrassingthanshowinguponthewrongdayoratthewrongplace.Besides,arriveearly.Ifyoufindyourselfrunninglate,calltherestaurantandaskthatyourclientbeseatedatyourtableandofferedsomethingtodrink.Atlast,giveyourguesttheprimeseat—theonewiththeview.Thatwouldbetheonelookingoutoftherestaurantatthemountains,thewaterortheskyline.Iftheoutsideviewisnothingtoraveabout,seatyourguestlookingintotherestaurant.Thepersonwhofacesthewallorthekitchendoorshouldbeyou.Reading译文：商务宴请礼仪商务宴请可能为公司未来的发展打开一扇门，也可能为你提供一次机会，与通常在办公室很少见面的老板和同事们交谈。如果你被邀请参加晚宴，而自己却不知道该如何去做，这会是一件很伤脑筋的事情。知道如何行为，明白该说什么，不该说什么以及该怎样得体用餐会对成功赴宴产生重大影响。晚宴前要有一个好的开始，重要的是准时赴约。去得太早或太晚都可能影响主人的宴请计划。如果知道自己会晚到至少五分钟，要打电话告诉其他人你正在路上，这样就能保证其他人可以按时用餐。就坐后，要坐直，并且双手和胳膊不能放在桌子上。钱包、手提包、帽子和其他私人物品应该暂存起来（如果有这项服务的话），或者放在自己座位的后面。用餐开始前，先把餐巾放在膝上（不要掖在衬衫里）。主人应先开口用餐。可以喝水，但如果有葡萄酒提供，应该等到女主人先喝第一口。有时用餐前先要举杯祝酒，其他人没有斟酒之前你的酒杯应该是空的。餐具和用餐如果餐桌上摆有几把刀叉和勺子，这意味着每道菜都需要一把不同的餐具。从最外侧依次向内取用刀叉，如果勺和叉直接摆放在餐盘上，通常这些是为咖啡和甜点而备的。通常情况下，黄油刀放在其专用餐盘的右上角。在面包上涂抹黄油时，通常先要把面包切成一口大小的小块，把黄油涂在小块上，而不是涂在一整卷或一整片面包上。用完餐后，餐具应放在餐盘里，刀和叉要放在一起。如果你还要继续用餐，餐具要放在餐盘上（不要碰到餐桌），且每个餐具都要在其相应的位置上。饮酒水杯通常放在最右边。如果还有两个杯子，通常是用来喝红、白葡萄酒的。喝红葡萄酒要用宽而低的杯子，喝白葡萄酒（或香槟）要用细而高的杯子。如果是在餐厅用餐，不要点白酒，除非主人先点了。喝酒时要慢饮，等到胃感到舒服些再斟下一杯酒。用餐指南在用餐时可能要进行会话，这时有两点需要注意：嘴里有食物时切勿说话，切勿挥舞餐具或用其指向其他客人。所有的食物都应切成一口大的小块，这样你就可以快速咀嚼并咽下，从而跟得上会话的节奏。切小块的做法适用于一切食物，甚至是面包和沙拉。在用餐时，要注意观察周围的人，将他人的行为作为自己行为的指南。常见的错误行为商务用餐时的一大忌讳就是在谈话的过程中手机响起铃声。如果你在等一个非常重要的电话，将手机设置为震动放在胸前的口袋里是可取的做法。否则，将其关闭。了解谈话的主题也是商务宴请成功的关键。任何可能引发争议的话题，像政治或宗教最好避开不谈。疾病、家庭问题，甚至是金钱问题等各种私人问题也应避而不谈。如果主人或来宾问了一个你不愿意提起的话题，简单回答他几句，不要给出具体细节，希望对方明白你很不愿意谈论这个话题。Lead-in1.2.7.Exercises=1\*ROMANI.1.T2.F3.T4.T5.F6.F7.F8.T9.T10.F=2\*ROMANII.1—g2—d3—e4—f5—h6—b7—a8—c=3\*ROMANIII.1.appliesto2.guidelines3.tucked4.ratherthan5.nerve-racking6.corresponding7.guarantee8.controversy=4\*ROMANIV.1.Whatdoyouwanttoordernow?Ourspecialtyisspicyfish.2.Eatrollsorbreadbytearingoffsmallbitesizepiecesandbutteringonlythepieceyouarepreparingtoeat.3.Don’tuseyournapkintowipeyournose.Ifyouwipeyournose,don’tputtheusedtissuesonthetable.4.Iproposeatoasttoourfurthercooperationinthefutureandthedevelopmentofbothourcompanies.5.Topicsthattendtosparkcontroversyshouldbeavoidedwhiletakingdinners.WritingTask1Mr.SunZhigangrequeststhepleasureofMr.andMrs.LiQiang’scompanyatdinneronSaturday,the18thofJune,2011at8:00o’clockintheeveningatsuite552,No.123JianguoRoadTask2May26th,2011,ThursdayDearMrs.Smith,IwouldbeverygladifyouandyourhusbandwouldcometodinnerthisSunday,the29thofJune2011,at6:00o’clock,attheGrandNatureRestaurant.Iwillalsoinviteafewotherfriends.WewillhaveKaraokeafterdinner.Iamsureyouwilllikeit.Yoursaffectionately,KateWarm-upAllofthemarenecessary.Listening&SpeakingTask1Script:Mr.Black:Goodmorning,Mr.Smith.Mr.Smith:Goodmorning,Mr.Black.Mr.Black:Ihopethroughyourvisitwecansettlethepriceforourchinaware,andconcludethebusinessbeforelong.We’vespeciallymadeoutaprice-listwhichcoverstheitemsmostpopularonyourmarket.Hereyouare.Mr.Smith:Oh,it’sveryconsiderateofyou.Ifyouexcuseme,I’llgooveryourprice-listrightnow.Mr.Black:Takeyourtime,Mr.Smith.Mr.Smith:Aftergoingoveryourprice-listandcatalogues,I’minterestedinArtNo.HX120andHX135,butIfoundthatyourpriceismuchhigherthanthoseofferedbyothersuppliers.Itwouldbeimpossibleforustopushanysalesatsuchhighprices.Mr.Black:I’msorrytohearthat.Youmustknowthatthecostofproductionhasrisenagreatdealinrecentyearswhileourpricesofchinawarebasicallyremainunchanged.Mr.Smith:I’mafraidIcan’tagreewithyouinthisrespect.Iwishtopointoutthatyouroffersarehigherthansomeofthequotationswe’vereceivedfromyourcompetitors.Mr.Black:Butyoushouldtakequalityintoconsideration,too.Mr.Smith:Tobefrank,ifyouarepreparedtocutdownyourpriceby8%,wemightcometoterms.Mr.Black:I’mafraidyou’reaskingtoomuch.Actually,wehavenevergivensuchlowprice.Wemayexceptionallyconsiderreducingthepriceby5%.Mr.Smith:OK.Iaccept.Key:1.F2.T3.F4.T5.F6.TTask2Robert:Sincewehavereachedanagreementontheprice,qualityandquantityoftheproducts,nowlet’sgetdowntotalkingaboutpayment,OK?Julie: Goodidea.Whattermsofpaymentwouldyouprefer?Robert:Actually,anL/Cpaymentisourgeneralpractice.TheexchangerateiscurrentlyratherunstableandanL/Cprovidesaguaranteeofpromptpaymentfromthebank.It’salsothegenerallyacceptedinternationalpractice.Julie: That’sright.L/Csareverycommoninforeigntrade.ButthistimewesuggestD/Ppaymentforthefollowingreasons:Firstly,aD/Ppaymentcanreducethecostandinturnallowalargerprofitmarginfor