2026年深圳单招英语职业场景对话专项含答案购物职场服务经典题

2026年深圳单招英语职业场景对话专项含答案（购物+职场+服务经典题）一、购物场景对话（共5题，每题2分）题目1（2分）：情景：李华在深圳一家电子产品商店询问店员是否有一款最新的智能手表。对话：李华：Excuseme,doyouhavethelatestsmartwatchinstock?店员：Yes,wedo.Whatkindofdesigndoyouprefer?Roundorsquare?李华：Iliketheroundone.CanItryiton?店员：Ofcourse.Hereyouare.Pleasemakesureitfitswell.李华：Thankyou.Howmuchisit?店员：It’s1,299yuan.Wehavea10%discountforstudents.DoyouhaveastudentID?李华：Yes,hereyougo.SohowmuchshouldIpay?店员：That’s1,169.1yuan.Wouldyouliketobuyaprotectivecaseaswell?李华：Yes,please.Ialsowantachargingstand.店员：Okay,thetotalis1,449.9yuan.Here’syourreceipt.问题：Howmuchdoesthesmartwatchcostafterthediscount?答案：1,169.1yuan解析：Theoriginalpriceis1,299yuan,andthediscountis10%,sothediscountamountis129.9yuan(1,299×0.1).Thefinalpriceis1,299-129.9=1,169.1yuan.题目2（2分）：情景：王明在深圳一家服装店买衣服，询问店员是否可以退换。对话：王明：Excuseme,Iboughtthisshirtyesterday,butitdoesn’tfitmewell.CanIexchangeit?店员：Ofcourse.Doyouhavethereceipt?王明：Yes,hereitis.店员：Pleasefollowmetotheexchangecounter.王明：WhatifIdon’tliketheexchangeshirteither?CanIgetarefund?店员：Yes,youcanreturnitwithin7dayswiththereceipt.Butthestorepolicydoesn’tallowreturnswithoutareason.王明：Understood.I’lljustexchangeitfornow.店员：Okay,pleasesignhereandtakethenewshirt.问题：Whatisthestorepolicyregardingreturns?答案：Within7dayswithareceiptandnoreason解析：Thestoreallowsreturnswithin7daysifthecustomerhasthereceipt,evenwithoutaspecificreason.题目3（2分）：情景：张伟在深圳一家超市买水果，询问店员是否可以帮忙挑选。对话：张伟：Excuseme,doyouknowwhereIcanfindthefreshestapples?店员：Sure.Theyareoverthereintheproducesection.Wouldyoulikemetohelpyoupicksome?张伟：Yes,please.Iwanttobuy5pounds.店员：Herearesomeripeones.Doyoupreferredorgreenapples?张伟：Redones,please.店员：Wouldyouliketotryonefirst?张伟：Yes,please.It’sdelicious!店员：Great.Thetotalis15yuan.Wouldyouliketoaddanyotherfruits?张伟：No,thanks.I’mgood.问题：HowmanyapplesdidZhangWeibuy?答案：5pounds解析：ZhangWeispecificallyaskedfor5poundsofredapples.题目4（2分）：情景：刘芳在深圳一家化妆品店买口红，询问店员是否有色号推荐。对话：刘芳：Excuseme,doyouhavethenewshadeofredlipstickinstock?店员：Yes,wedo.It’srightthere.Wouldyouliketotryiton?刘芳：Sure,please.Where’sthemirror?店员：Hereyouare.Howdoyoulikeit?刘芳：It’sabittoobrightforme.Doyouhaveasoftershade?店员：Yes,thisoneismoremuted.Wouldyouliketotryittoo?刘芳：Okay,let’ssee.Thisisperfect!Howmuchisit?店员：It’s199yuan.Wouldyouliketobuyalipbalmwithit?刘芳：No,thanks.I’lljusttakethelipstick.问题：WhatcolorlipstickdoesLiuFangchoose?答案：Amutedredshade解析：LiuFangtriedtheoriginalbrightredandthenchoseasofter,mutedshadethatshelikedbetter.题目5（2分）：情景：陈浩在深圳一家书店买教材，询问店员是否可以优惠。对话：陈浩：Excuseme,doyouhavetheneweditionoftheEnglishtextbook?店员：Yes,wedo.It’soverthere.Wouldyouliketobuyit?陈浩：Yes,please.CanIgetadiscount?店员：Sorry,wedon’tofferdiscountsontextbooks.Butyoucanbuyaworkbookforhalfpriceifyoubuythetextbook.陈浩：Okay,I’lltakeboth.Howmuchisthetotal?店员：Thetextbookis68yuan,andtheworkbookis34yuan.Sothetotalis102yuan.问题：Howmuchdoestheworkbookcost?答案：34yuan解析：Theworkbookishalfthepriceofthetextbook(68÷2=34yuan).二、职场场景对话（共5题，每题3分）题目6（3分）：情景：李娜在深圳一家公司面试，询问面试官关于工作内容。对话：李娜：Thankyoufortheinterviewopportunity.Couldyoutellmemoreaboutthedailytasksofthisposition?面试官：Certainly.Youwillberesponsibleformanagingsocialmediaaccounts,creatingcontent,andanalyzingengagementdata.李娜：Howmanyhoursdoyouexpectfromthisrole?面试官：Weworkinshifts,soyou’llneedtobeavailableduringpeakhours,usuallyfrom9a.m.to6p.m.李娜：Doyouofferflexibleworkinghours?面试官：Yes,wedo.Employeescanchoosetoworkfromhomeoncertaindays.李娜：Great.Whataboutthesalary?面试官：Thestartingsalaryis8,000yuanpermonth,plusperformancebonuses.问题：Whatarethemainresponsibilitiesofthisjob?答案：Managingsocialmediaaccounts,creatingcontent,andanalyzingengagementdata解析：Theinterview官explicitlymentionsthesetasksaspartofthejob.题目7（3分）：情景：王强在深圳一家外贸公司实习，询问导师关于加班情况。对话：王强：Excuseme,couldyouexplaintheovertimepolicyhere?导师：Sure.Ifyouworkmorethan40hoursaweek,you’llget1.5timesyourregularpay.王强：WhatifIhavetoworklateonweekends?导师：Weekendsareconsideredoptionalovertime,soyou’llgetdoublepay.王强：DoIneedtosubmitarequestforovertime?导师：Yes,youmustfilloutanovertimeformatleastonedayinadvance.王强：Understood.Thankyou.导师：You’rewelcome.Doyouhaveanyotherquestions?王强：No,thanks.问题：Whatisthepayrateforovertimeonweekends?答案：Doublepay解析：The导师clearlystatesthatweekendovertimeispaidatdoubletheregularrate.题目8（3分）：情景：张莉在深圳一家互联网公司询问同事关于团队项目。对话：张莉：Hi,couldyoutellmeaboutthecurrentproject?同事：Sure.Wearedevelopinganewmobileappforfooddelivery.张莉：Whatismyroleinthisproject?同事：Youwillberesponsiblefortheuserinterfacedesign.张莉：Dowehaveadeadlineforthisproject?同事：Yes,weneedtofinishitbytheendofthisquarter.张莉：Howoftendowehaveteammeetings?同事：WemeeteveryMondayandFridaytodiscussprogress.张莉：Great.I’llstartworkingonthedesignnow.问题：WhatisZhangLi’sresponsibilityintheproject?答案：Userinterfacedesign解析：ThecolleagueexplicitlyassignstheroleofuserinterfacedesigntoZhangLi.题目9（3分）：情景：刘洋在深圳一家酒店询问前台关于员工培训。对话：刘洋：Excuseme,couldyoutellmeaboutthetrainingprogramsfornewemployees?前台：Sure.Weoffera2-weekon-the-jobtrainingprogram,includingcustomerserviceandsafetyprocedures.刘洋：Dowegetpaidduringthetraining?前台：Yes,youwillreceive80%ofyourregularsalaryduringtraining.刘洋：Whataboutperformancereviews?前台：Weconductmonthlyperformancereviews,andannualevaluationsareconductedinDecember.刘洋：Understood.Thankyou.前台：You’rewelcome.Doyouneedanythingelse?刘洋：No,thanks.问题：Howmuchsalarydonewemployeesreceiveduringtraining?答案：80%ofregularsalary解析：The前台mentionsthattraineesearn80%oftheirnormalpayduringthe2-weektrainingperiod.题目10（3分）：情景：陈婷在深圳一家设计公司询问经理关于晋升机会。对话：陈婷：Excuseme,couldyoutellmeaboutthepromotionprocesshere?经理：Sure.Afterworkingfor1year,employeescanapplyforaseniorpositioniftheymeettherequirements.陈婷：Whataretherequirementsforpromotion?经理：Youneedtocompleteatleast3majorprojectsandreceivepositivefeedbackfromyourteam.陈婷：Dowegettrainingtohelpwithpromotion?经理：Yes,weofferprofessionaldevelopmentworkshopstosupportcareergrowth.陈婷：Great.I’llworkhardtomeettherequirements.经理：Good.Doyouhaveanyotherquestions?陈婷：No,thanks.问题：Whataretherequirementsforpromotion?答案：Completeatleast3majorprojectsandreceivepositivefeedback解析：Themanagerliststhesetwoconditionsasprerequisitesforpromotion.三、服务场景对话（共5题，每题4分）题目11（4分）：情景：李明在深圳一家银行咨询关于贷款事宜。对话：李明：Excuseme,couldyoutellmeaboutthepersonalloanoptions?银行职员：Ofcourse.Weofferloansupto500,000yuanwithaninterestrateof4.5%.李明：Whatistherepaymentperiod?银行职员：Youcanchoosefrom1to5years,dependingonyourincome.李明：DoIneedtoprovideanydocuments?银行职员：Yes,youneedtobringyourID,incomeproof,andbankstatements.李明：Howlongdoesittaketoapprovetheloan?银行职员：Itusuallytakes3businessdays.李明：Understood.Thankyou.银行职员：You’rewelcome.Doyouneedanyotherassistance?李明：No,thanks.问题：WhatdocumentsdoesLiMingneedtoprovidefortheloan?答案：ID,incomeproof,andbankstatements解析：Thebank职员explicitlyliststheseasrequireddocuments.题目12（4分）：情景：王芳在深圳一家医院咨询关于预约挂号。对话：王芳：Excuseme,howcanIbookanappointmentwithadoctor?护士：Youcancallourappointmentcenterarusetheonlinesystem.王芳：DoIneedtopayanythingtobookanappointment?护士：Yes,thereisa20yuanfeetoreservethespot.Youcanpayonlineorinperson.王芳：WhatifIcan’tmakeitonthescheduleddate?护士：Youcancanceltheappointmentupto24hoursinadvancewithoutanyfee.王芳：Understood.Thankyou.护士：You’rewelcome.Doyouneedanyotherhelp?王芳：No,thanks.问题：Whatisthefeetobookanappointment?答案：20yuan解析：The护士mentionsa20yuanreservationfeeforappointments.题目13（4分）：情景：张强在深圳一家电信公司咨询关于宽带安装。对话：张强：Excuseme,couldyoutellmeaboutthebroadbandinstallationservice?客服：Sure.Weofferhigh-speedbroadbandwithaspeedofupto1Gbps.张强：Howmuchdoesitcost?客服：Thebasicplanis199yuanpermonth,includingunlimiteddata.张强：DoIneedtosignacontract?客服：Yes,thecontracttermis2years.张强：WhatifIwanttocanceltheserviceearly?客服：Youwillbechargedapenaltyof500yuan.张强：Understood.Thankyou.客服：You’rewelcome.Doyouneedanyotherinformation?张强：No,thanks.问题：Whatisthepenaltyforearlycancellationofthebroadbandservice?答案：500yuan解析：The客服explicitlystatesthecancellationfeeas500yuan.题目14（4分）：情景：刘莉在深圳一家家政公司咨询关于保洁服务。对话：刘莉：Excuseme,doyouofferhousecleaningservices?家政人员：Yes,wedo.Ourteamcancleanyourhomeonceortwiceaweek.刘莉：Howmuchdoesitcost?家政人员：Thepricedependsonthesizeofyourhome.Fora100-square-meterapartment,it’s300yuanpercleaning.刘莉：DoIneedtoprovidecleaningsupplies?家政人员：No,webringallthenecessarysupplies.刘莉：WhatifIneedadditionalservices,likelaundry?家政人员：Yes,wecanaddlaundryserviceforanextra100yuan.刘莉：Great.Thankyou.家政人员：You’rewelcome.Doyouneedanyotherhelp?刘莉：No,thanks.问题：Howmuchdoesitcosttocleana100-square-meterapartmentonce?答案：300yuan解析：The家政人员explicitlystatesthepricefora100-square-meterapartmentas300yuanpercleaning.题目15（4分）：情景：陈明在深圳一家健身房咨询关于会员卡。对话：陈明：Excuseme,