南航乘务英语题库及答案

南航乘务英语题库及答案

一、单项选择题（总共10题，每题2分）1.WhatistheprimarylanguageusedbycabincrewinChinaSouthernAirlines?A)EnglishB)MandarinC)CantoneseD)EnglishandMandarinAnswer:D2.Whichofthefollowingisacommongreetingusedbycabincrew?A)GoodbyeB)WelcomeaboardC)GoodnightD)HaveanicedayAnswer:B3.Whatdoes"Farewell"meaninEnglish?A)HelloB)GoodbyeC)ThankyouD)ExcusemeAnswer:B4.Howdoyousay"Thankyou"inEnglish?A)You'rewelcomeB)PleaseC)ThankyouD)SorryAnswer:C5.Whatisthecorrectwaytosay"Please"inEnglish?A)ThankyouB)SorryC)PleaseD)ExcusemeAnswer:C6.Howdoyousay"Excuseme"inEnglish?A)ThankyouB)SorryC)ExcusemeD)PleaseAnswer:C7.Whatisthecorrectwaytosay"I'msorry"inEnglish?A)ThankyouB)SorryC)PleaseD)ExcusemeAnswer:B8.Howdoyousay"Welcomeaboard"inEnglish?A)GoodbyeB)WelcomeaboardC)GoodnightD)HaveanicedayAnswer:B9.Whatisthecorrectwaytosay"Goodmorning"inEnglish?A)GoodafternoonB)GoodmorningC)GoodeveningD)GoodnightAnswer:B10.Howdoyousay"Goodnight"inEnglish?A)GoodbyeB)GoodnightC)HaveanicedayD)WelcomeaboardAnswer:B二、多项选择题（总共10题，每题2分）1.Whichofthefollowingarecommongreetingsusedbycabincrew?A)HelloB)WelcomeaboardC)GoodmorningD)GoodnightAnswer:A,B,C,D2.Whichofthefollowingarecommonexpressionsofgratitude?A)ThankyouB)You'rewelcomeC)PleaseD)ExcusemeAnswer:A,B3.Whichofthefollowingarecommonexpressionsofapology?A)I'msorryB)ThankyouC)PleaseD)ExcusemeAnswer:A4.Whichofthefollowingarecommonphrasesusedtogetsomeone'sattention?A)ExcusemeB)PleaseC)ThankyouD)HelloAnswer:A,D5.Whichofthefollowingarecommonphrasesusedtosaygoodbye?A)GoodbyeB)FarewellC)HaveanicedayD)WelcomeaboardAnswer:A,B,C6.Whichofthefollowingarecommonphrasesusedtoofferassistance?A)CanIhelpyou?B)HowcanIassistyou?C)Doyouneedanyhelp?D)WelcomeaboardAnswer:A,B,C7.Whichofthefollowingarecommonphrasesusedtoconfirmunderstanding?A)IunderstandB)YesC)NoD)PleaseAnswer:A,B,C8.Whichofthefollowingarecommonphrasesusedtoaskfordirections?A)Whereistherestroom?B)HowcanIgettothegate?C)Canyoushowmetheway?D)WelcomeaboardAnswer:A,B,C9.Whichofthefollowingarecommonphrasesusedtoexpresssympathy?A)I'msorrytohearthatB)That'stoobadC)IfeelforyouD)WelcomeaboardAnswer:A,B,C10.Whichofthefollowingarecommonphrasesusedtomakearequest?A)Canyoupleasehelpme?B)Wouldyoumindopeningthewindow?C)Couldyoupleasepassmethesalt?D)WelcomeaboardAnswer:A,B,C三、判断题（总共10题，每题2分）1.TheprimarylanguageusedbycabincrewinChinaSouthernAirlinesisEnglish.Answer:False2."Welcomeaboard"isacommongreetingusedbycabincrew.Answer:True3."Farewell"isacommonwaytosaygoodbyeinEnglish.Answer:True4."Thankyou"isacommonexpressionofgratitudeinEnglish.Answer:True5."Excuseme"isacommonwaytogetsomeone'sattentioninEnglish.Answer:True6."I'msorry"isacommonexpressionofapologyinEnglish.Answer:True7."Goodmorning"isacommongreetingusedbycabincrewinEnglish.Answer:True8."Goodnight"isacommonwaytosaygoodbyeinEnglish.Answer:True9."Haveaniceday"isacommonphraseusedtoexpressfarewellinEnglish.Answer:True10."CanIhelpyou?"isacommonphraseusedtoofferassistanceinEnglish.Answer:True四、简答题（总共4题，每题5分）1.WhatarethecommongreetingsusedbycabincrewinChinaSouthernAirlines?Answer:ThecommongreetingsusedbycabincrewinChinaSouthernAirlinesinclude"Hello,""Welcomeaboard,""Goodmorning,"and"Goodevening."2.Whatarethecommonexpressionsofgratitudeusedbycabincrew?Answer:Thecommonexpressionsofgratitudeusedbycabincrewinclude"Thankyou"and"You'rewelcome."3.Whatarethecommonexpressionsofapologyusedbycabincrew?Answer:Thecommonexpressionsofapologyusedbycabincrewinclude"I'msorry."4.Whatarethecommonphrasesusedtoofferassistancebycabincrew?Answer:Thecommonphrasesusedtoofferassistancebycabincrewinclude"CanIhelpyou?""HowcanIassistyou?"and"Doyouneedanyhelp?"五、讨论题（总共4题，每题5分）1.DiscusstheimportanceofEnglishinthecabincrewprofession.Answer:Englishiscrucialinthecabincrewprofessionasitenableseffectivecommunicationwithpassengersfromdiverselinguisticbackgrounds.Itfacilitatesclearinstructions,assistance,andensurespassengercomfortduringtheirjourney.2.Discussthesignificanceofcommongreetingsincabincrewinteractions.Answer:Commongreetingsplayavitalroleincabincrewinteractionsastheysetapositivetone,createawelcomingatmosphere,andestablishaconnectionwithpassengers.Theyhelpinbuildingrapportandensuringapleasanttravelexperience.3.Discusstheimportanceofexpressinggratitudeinthecabincrewprofession.Answer:Expressinggratitudeisessentialinthecabincrewprofessionasitacknowledgespassengers'requests,appreciatestheircooperation,andfostersapositiverelationship.Itenhancespassengersatisfactionandcontributestoexcellentcustomerservice.4.Discussthesignificanceofoffering