雨课堂学堂在线学堂云《Automobile sales practice（日照职业技术学院）》单元测试考核答案

第1题Whichofthefollowingstatementsisincorrectduringthecontractsigningprocess?AThesalesconsultantshouldproposetosignasalescontractinatimelymannerafterthequotationisapprovedbythecustomer.BApplypressuretothecustomerwhentheyrequestfurtherconsideration.CWhennegotiatingcontractmatters,externalinterferenceshouldbeavoidedtoshowrespectforthecustomer.DThesalesconsultantshouldcarefullyfillouttherelevantcontentofthecontractandrecordothermattersagreedwiththecustomer,andaskthecustomertosignforconfirmation.第2题Whencustomersexhibitthefollowingbehaviors,salesconsultantscantimelyadvisethemtomakeapurchase?A

Talkaboutspecificpaymentterms,gifts,bodycolor,anddeliverytimeB

LookingEastandWestCHeaddownandplaywithyourphoneDTheattitudetowardssalesconsultantsisquitetough第3题Whenobservingcustomertransactionsignals,thesalesconsultantcantimelysuggestapurchase,andusuallythetransactionsignalscanbedividedinto(

)ALanguagesignalBBehavioralsignalCEmoticonsignalDActionsignal正确答案：ABC第4题Duringthesigningandclosingprocess,itisnecessarytopreparevarioussalestoolsinadvance.Whichofthefollowingarethesalestoolsthatneedtobepreparedforthisstage?ANegotiationRecordFormBBoutiqueNegotiationFormCSalesIntentionFormDRegistrationProceduresandFeeList正确答案：ABCD第5题WhichitemsneedtobeconsideredwhenformulatingasalesplanandaSalesIntentionForm?AConfirmthevehiclemodelselectedbythecustomerBDoesthecustomerhaveanintentiontohandleinsuranceonbehalfofothersCIsthecustomerpayingininstallmentsDDocustomersneedtohandlesecond-handcarreplacementproceduresonbehalfofothers正确答案：ABCD第1题Aftersigningthecontract,thecontractinformationshouldbeenteredintothecustomermanagementsystemin(

)AOnthesamedayBWithintwodaysCWithinthreedaysDWithinaweek第2题Regardingthedeliveryservice,thefollowingstatementisincorrect.(

)APerfectdeliverycanenhancecustomersatisfactionandestablishgoodcustomerrelationshipsBAfterthedeliveryservicewasprovidedtothecustomer,thesalesconsultant'sservicetothecustomerwassuccessfullycompletedCWhendeliveringthecar,itisimportanttocreateawarmandjoyfuldeliveryatmosphereforcustomersandprovidestandardizedandhigh-qualityservicesDDeliveryserviceisanimportantlinkintheentiresalesprocess第3题Whensigningacontract,thepersonresponsibleforcheckingthecontentofthecontractandsigningforconfirmationis(

).AGeneralManagerBSalesManagerCSalesconsultantDOtherpersonnel第4题Whennegotiatingacontract,thesalesconsultantshouldaccuratelyexplaintothecustomerwhichofthefollowinginformation(

).AVehiclemodelBQuotationCDeliverytimeDInsuranceBoutique正确答案：ABCD第5题Whichofthefollowingstatementsiscorrectinthesigningandclosingprocess?(

)AUrgecustomerstomakeatransactiondecisionBAccuratelyexplainthecontent,process,etc.ofthequotationCNotputtingtoomuchpressureoncustomersD

Paymentisanimportantmilestone,andsalesconsultantsshouldmaintainafocusoncustomers正确答案：BCDPassTest第1题Whenapplyingforabankloan,therequiredapplicationmaterialsinclude（

)APersonalLoanApplicationFormBPersonalvalididentificationdocumentsCIftheguaranteeisprovidedbymeansotherthanmortgagingthepurchasedvehicle,relevantmaterialsfortheguaranteemustbeprovided;Iftheborrowedvehicleisacommercialvehicle,proofthatthepurchasedvehiclecanbelegallyusedforoperationmustbeprovided,suchasthevehicle'sattachmentagreementwiththetransportationfleet,leaseagreement,etc.DRegisteredresidencecertificateorlong-termresidencecertificate正确答案：ABCD第2题Whichofthefollowingoptionsfallswithinthescopeofthird-partyliabilityinsuranceformotorvehicles(

)ALossescausedbyinsuredvehiclestopropertyownedormanagedbytheinsuredBAnaccidentoccurredwhiletheinsurancevehiclewasinoperation,resultingininjuryordeathtothepassengersonboardthevehicleCTheinsuredaccidentallyinjuredpedestriansontheroadsidewhileusingtheinsuredvehicleDAnaccidentoccurredwhiletheinsuredvehiclewasdriving,resultingintheoverturningoftheuninsuredvehiclebeingtowed第3题Addthetotalprincipalamountofthemortgageloantothetotalinterestamount,andthenevenlydistributeittoeachmonthoftherepaymentperiod.Themonthlyrepaymentamountisfixed,buttheproportionofprincipalineachmonthlyrepaymentamountincreasesmonthbymonthandtheproportionofinterestdecreasesmonthbymonth.Whatistherepaymentmethod?()AEqualprincipalandinterestrepaymentmethodBEqualprincipalrepaymentmethod第4题Whatisthebasisfortheownershipofsecond-handcars?()AVehiclelicenseplatenumberBMotorVehicleRegistrationCertificateCMotorvehicledrivinglicenseDTaxregistrationcertificate第5题Whatisnotareplacementmethodforusedcars（）ATrade-inBCrossmanufacturerexchangeofdifferentbrandsCExchangeoldcarsofourbrandfornewonesDPurchasenewcarsfromourmanufacturerandexchangeoldcarsforanybrandProject6-test第1题Aftersigningthecontract,thecontractinformationshouldbeenteredintothecustomermanagementsystemin(

)AOnthesamedayBWithintwodaysCWithinthreedaysDWithinaweek第2题Regardingthedeliveryservice,thefollowingstatementisincorrect.(

)APerfectdeliverycanenhancecustomersatisfactionandestablishgoodcustomerrelationshipsBAfterthedeliveryservicewasprovidedtothecustomer,thesalesconsultant'sservicetothecustomerwassuccessfullycompletedCWhendeliveringthecar,itisimportanttocreateawarmandjoyfuldeliveryatmosphereforcustomersandprovidestandardizedandhigh-qualityservicesDDeliveryserviceisanimportantlinkintheentiresalesprocess第3题Whensigningacontract,thepersonresponsibleforcheckingthecontentofthecontractandsigningforconfirmationis(

).AGeneralManagerBSalesManagerCSalesconsultantDOtherpersonnel第4题Whichofthefollowingstatementsisincorrectduringthecontractsigningprocess?()AThesalesconsultantshouldproposetosignasalescontractinatimelymannerafterthequotationisapprovedbythecustomerBApplypressuretothecustomerwhentheyrequestfurtherconsiderationCWhennegotiatingcontractmatters,externalinterferenceshouldbeavoidedtoshowrespectforthecustomerDThesalesconsultantshouldcarefullyfillouttherelevantcontentofthecontractandrecordothermattersagreedwiththecustomer,andaskthecustomertosignforconfirmation.第5题Whencustomersexhibitthefollowingbehaviors,salesconsultantscantimelyadvisethemtomakeapurchase?A

Talkaboutspecificpaymentterms,gifts,bodycolor,anddeliverytimeB

LookingEastandWestCHeaddownandplaywithyourphoneDTheattitudetowardssalesconsultantsisquitetough第6题Whenobservingcustomertransactionsignals,thesalesconsultantcantimelysuggestapurchase,andusuallythetransactionsignalscanbedividedinto(

).ALanguagesignalBBehavioralsignalCEmoticonsignalDActionsignal正确答案：ABC第7题Duringthesigningandclosingprocess,itisnecessarytopreparevarioussalestoolsinadvance.Whichofthefollowingarethesalestoolsthatneedtobepreparedforthisstage.()ANegotiationRecordFormBBoutiqueNegotiationFormCSalesIntentionFormDRegistrationProceduresandFeeList正确答案：ABCD第8题WhichitemsneedtobeconsideredwhenformulatingasalesplanandaSalesIntentionForm?()AConfirmthevehiclemodelselectedbythecustomerBDoesthecustomerhaveanintentiontohandleinsuranceonbehalfofothersCIsthecustomerpayingininstallmentsDDocustomersneedtohandlesecond-handcarreplacementproceduresonbehalfofothers正确答案：ABCD第9题Whennegotiatingacontract,thesalesconsultantshouldaccuratelyexplaintothecustomerwhichofthefollowinginformation().AVehiclemodeBQuotationCDeliverytimeD

InsuranceBoutique正确答案：ABCD第10题Whichofthefollowingstatementsiscorrectinthesigningandclosingprocess?(

)AUrgecustomerstomakeatransactiondecisionBAccuratelyexplainthecontent,process,etc.ofthequotationCNotputtingtoomuchpressureoncustomersDPaymentisanimportantmilestone,andsalesconsultantsshouldmaintainafocusoncustomers正确答案：BCDPassTest第1题Regardingthedeliveryservice,thefollowingstatementisincorrect.(

)APerfectdeliverycanenhancecustomersatisfactionandestablishgoodcustomerrelationshipsBAfterthedeliveryservicewasprovidedtothecustomer,thesalesconsultant'sservicetothecustomerwassuccessfullycompletedCWhendeliveringthecar,itisimportanttocreateawarmandjoyfuldeliveryatmosphereforcustomersandprovidestandardizedandhigh-qualityservicesDDeliveryserviceisanimportantlinkintheentiresalesprocess第2题Thefinalstepinthedeliveryserviceprocessis(

).AVehiclehandoverandinspectionB

Explanationofusageandafter-salesserviceCDeliveryinformationregistrationDDeliveryceremony第3题Whenhandlingthecarpick-upprocedures,thesalesconsultantshouldfillin(

).ADeliveryProcessConfirmationFormBNewCarHandoverFormCCustomerCollectionHandoverFormDWarrantyManual第4题Thesalesconsultantshouldcallthecustomerinadvancetoinquireaboutthemostconvenientdeliverytime,location,andothermatters.(

)A1dayB2daysC3daysD4days第5题Duringthedeliveryserviceprocess,thefollowingstatementsarecorrect:().AWhencustomershaveobjectionstothevehicle,theycanhelpthempickandchangethevehicleinordertoimprovecustomersatisfactionBThesalesconsultantremindsthecustomertoproperlykeepthecorrespondingdocumentsandreceiptsforvehicleinspectionandafter-salesuseCIfthereareboutiquesales,thesalesconsultantshouldassistthecustomerincountingtheboutiqueitemsandintroducetheusagemethodsDThesalesconsultantpresentssmallgiftstothecustomerandinvitesthecustomer,manager,andS/Atotakeagroupphotoinfrontofthenewcarasasouvenir正确答案：BCDPassTest第1题WhichofthefollowingtasksneedtobeconfirmedwiththecustomerforadeliveryappointmentAInformthecustomerofthedeliveryprocessandtherequiredtime,obtainthecustomer'sconsent,andagreeonthedeliverytimeandlocationataconvenienttimeforthecustomer.BConfirmwiththecustomeragaintherequirementsandcompletionstatusoftheone-stopservice.CRemindcustomerstobringnecessarydocuments,identificationdocuments,andfinalpayment.DInquireaboutthecustomer'spaymentmethod正确答案：ABCD第2题Onthedeliverydayofthenewcar,weneedtoassistthecustomerinsettlingthecarpaymentandhandovervariousreceiptstoassistthecustomerinhandlingpaymentprocedures.第3题Whendeliveringdocumentsanddocuments,presentthecostbreakdowntabletothecustomerandexplainthedetailedexpenses,thepurposeofvariousdocumentsandmanualstothecustomer.第4题WhichofthefollowingarethekeypointsinexplainingthestepsoftheusermanualinthedeliveryprocessAExplanationmanualBExplaintheoperationandprecautionsCSalesconsultantdemonstrationoperationDAnsweringcustomerinquiries正确答案：ABCD第5题Thereisnoneedtorecommendserviceconsultantstocustomersduringthedeliveryprocesstointroducemaintenanceandrepairservices.Project7-test第1题Aftersigningthecontract,thecontractinformationshouldbeenteredintothecustomermanagementsystemin(

).

AOnthesamedayBWithintwodaysCWithinthreedaysDWithinaweek第2题Regardingthedeliveryservice,thefollowingstatementisincorrect.(

)APerfectdeliverycanenhancecustomersatisfactionandestablishgoodcustomerrelationshipsBAfterthedeliveryservicewasprovidedtothecustomer,thesalesconsultant'sservicetothecustomerwassuccessfullycompletedCWhendeliveringthecar,itisimportanttocreateawarmandjoyfuldeliveryatmosphereforcustomersandprovidestandardizedandhigh-qualityservicesDDeliveryserviceisanimportantlinkintheentiresalesprocess第3题Thefinalstepinthedeliveryserviceprocessis(

).AVehiclehandoverandinspectionB

Explanationofusageandafter-salesserviceCDeliveryinformationregistrationDDeliveryceremony第4题Thefinalstepinthenewcardeliveryprocessis(

)AVehiclehandoverandinspectionBExplanationofusageandafter-salesserviceCDeliveryinformationregistrationDDeliver