《跨境电商沟通与交流》课件-Learning task 3

跨境电商沟通与交流LearningActivity1InquiryandReplyaboutPaymentProcessLearningObjectives1.Learncorevocabulariesrelatedtopaymentprocess2.Learnusefulexpressionsandsentencesrelatedtopaymentprocess3.Learnthewritingmethodsofreplyingtocustomers’inquiriesaboutpaymentprocessWarming-upDiscussion:TalkaboutsomethingthatyouknowrelatedtoWorldCurrenciesHowtoeffectivelyaddressproblemsintheprocessofpaymentthroughreasonablemethods?WhatarethepossiblecausesofpaymentproblemsLearningCoreVocabulariesStep1payment[ˈpeɪmənt]n1theactofpayingsb/sthorofbeingpaid付款；支付；收款e.g.I)Customersoftendeferpaymentforaslongaspossible.顾客常常会尽可能地拖延付款。

II)Wehavealteredourtermsofpayment.我们已经修改了我们的付款条件。LearningCoreVocabulariesStep1process[ˈprəʊses]n.2aseriesofthingsthataredoneinordertoachieveaparticularresult

过程；进程e.g.I)Theconsultationprocessistransparent.咨询的过程是透明的。

II)Youmustcompletepaymentprocessinordertocompletethetransaction.您必须完成整个网上付款程序，方可完成整个交易。

II)Inadditiontothetraditionalpaymentmethod,thee-paymentiswidelyusedbythee-commerce.LearningCoreVocabulariesStep1method[ˈmeθəd]n.3aparticularwayofdoingsth方法；办法；措施e.g.I)Thismethodworkedeffectively.这方法很见效。除采用传统支付方式外，电子商务还广泛采用电子支付方式。LearningCoreVocabulariesStep1option[ˈɒpʃn]n.4somethingthatyoucanchoosetohaveordo;thefreedomtochoosewhatyoudo可选择的事物；选择；选择权e.g.I)Cooperationwasmorethanjustanattractiveoption,itwasanobligation.合作不仅仅是诱人的选择，它也是一种责任。

II)Whenyou'redone,youchooseacreditcardpaymentoptiontomakethepurchase.完成后，您要选择信用卡支付选项来进行购买。

II)Chooseyourpreferredpaymentmethodonthecheckoutpage.LearningCoreVocabulariesStep1preferred[prɪˈfɜːd]adj.5moredesirablethananother首选的e.g.I)Employeescouldpicktheirpreferredplatform.员工可以选择他们喜欢的平台。在付款页码选择您喜欢的付款方式。

II)Youcanusetheshoppingcarttocombinethepurchasing.LearningCoreVocabulariesStep1combine[kəmˈbaɪn]v.6tocometogethertoformasinglethingorgroup;tojointwoormorethingsorgroupstogethertoformasingleone（使）结合，组合，联合e.g.I)Weshouldcombinetheorywithpractice.我们必须使理论与时间相结合。您可以使用购物车进行合并支付。

II)Paymentistobeeffectedbeforetheendofthismonth.LearningCoreVocabulariesStep1effect[ɪkˈskwɪzɪt]v.7tomakesthhappen使发生；实现；引起e.g.I)He’sconfidentthatsuchcollaborationscaneffectpowerfulchange.他相信这种合作能够产生影响极大的变化。这个月末以前应该付款。

II)Henotifiedthebanktotransfertheappropriatesumfromhisaccounttothepayee’saccount.LearningCoreVocabulariesStep1payee[peɪˈiː]n.8apersonthatmoneyorachequeispaidto收款人e.g.I)Thepayeeofthechequemustendorsethecheque.领款人必须在支票上背书。他通知银行把适当的款项从他的账户转到收款人的账户上。

II)Wecanbuythehouseoninstallment.LearningCoreVocabulariesStep1installment[ɪnˈstɔːlmənt]n.9apaymentofpartofadebt;usuallypaidatregularintervals分期付款e.g.I)Ishallsoonpaythelastinstallmentofmydebt.不久我将付清我的最后一期债款。我可以分期付款买这房子。

II)Theynormallyaskyoutopay£100asadeposit.LearningCoreVocabulariesStep1deposit[dɪˈpɒzɪt]n.10asumofmoneythatisgivenasthefirstpartofalargerpayment定金e.g.I)We'veputdowna5%depositonthehouse.我们已支付了房款的5%作为订金。他们通常要求付100英镑作为订金。

II)Heexpectedthetransfertogothroughbytoday’snoondeadline.LearningCoreVocabulariesStep1transfer[trænsˈfɜː(r)]v.11tomovefromoneplacetoanother;tomovesth/sbfromoneplacetoanother（使）转移e.g.I)HowcanItransfermoneyfrommybankaccounttohis?怎么才能把我账户上的钱转到他的账户上呢？他希望转账在今天中午的最后期限之前完成。

II)Theaccountdoesnotpayinterestonacreditbalance.LearningCoreVocabulariesStep1interest[ˈɪntrəst]n.12theextramoneythatyoupaybackwhenyouborrowmoneyorthatyoureceivewhenyouinvestmoney利息e.g.I)Banksaddalltheinterestandotherchargestogether.银行合计所有利息和其他费用。这个账户的贷方余额没有利息。1.

Circlethephrasesthatarenewtoyouandlookthemupinthedictionary.

ReadthemaloudandwritetheChinesemeaning.1)paymentplatform 2)recurringpayment_________________________ _________________________3)onlineaccount4)cashondelivery_________________________ _________________________5)debitcard6)creditcard_________________________ _________________________付款平台定期付款网上账户货到付现借记卡

信用卡LearningUsefulExpressionsStep2CommonPhrases7)giftcard 8)one-timepayment_________________________ ______________________9)accesstheaccount10)monthlybillingstatement_________________________ ______________________11)paymentduedate12)paymentoptions_________________________ ______________________礼品卡一次性付款登录账号每月账单付款到期日

付款方式LearningUsefulExpressionsStep2CommonPhrases资金安全capitalsecurity

网络欺诈internetfraud 

信用卡creditcard  

信用证LetterofCredit(L/C)西联汇款WesternUnionTransfer付款交单DocumentsagainstPayment(D/P)延期付款DeferredPayment在线支付onlinepayment  电子支付electronicpayment  添加到购物车addtoshoppingcart交货付款PaymentonDelivery跟单托收DocumentaryCollection记账付款PaymentonCreditCommonPhrasesLearningUsefulExpressionsStep2LearningUsefulExpressionsStep21.Paymentmustbemadewithin14days.付款必须在14天内完成。2.Chooseyourpreferredpaymentmethodonthecheckoutpage.在跳出的页面中选择您中意的付款方式。3.Pleasefirstclick“AddtoCart”button,then“BuyNow”button.请先把感兴趣的产品放入购物车，点击“购买”。Afterthepaymentisconfirmed,wewillprocesstheorderandshipitoutassoonaspossible.确认付款后，我们会尽快处理订单并发货。5.OurpreferredmethodofpaymentisPayPal.我们首先的付款方式是PayPal。BrilliantSentencesLearningUsefulExpressionsStep2BrilliantSentences6.Ifyouhaveanypaymentproblems,youcancontactourcustomerservice.如果您有任何支付上的问题，可以联系我们的客服。7.Refreshthepagetocontinueyourpayment.刷新页面后继续支付。8.Escrowissafeandconvenient.国际支付宝付款安全又方便。9.Youcanselecttheorderandclickthe“PayNow”button.您可以在订单列表中选中要支付的订单，点击“支付”按键。Allitemsincludedinyourordercanbepackedandshippedimmediatelyuponreceiptofyourremittance.一收到您的汇款，您所订购的所有货物即可马上进行包装和装运。LearningPracticalDialoguesStep3Pleasetrytoroleplaythefollowingdialogue,especiallypayattentiontotheunderlinedparts.

A:Hi,areyouthere?

你好，在吗B:Hello,welcometomyshop.

您好，欢迎光临。A:I’dliketobuyabracelet.

我想买一条手链。B:MayIshowyougoldonesorplatinumones?

黄金的还是珀金的？A:Goldones,please.

黄金的。B:Puregoldorcarat?

要纯金的还是K金的？A:Puregoldones,please.

纯金的。B:Ok,dear.Whataboutthis?Itisofthelateststyle.

好的，亲。这一条怎样？这是最新款的。LearningPracticalDialoguesStep3A:Itfitsmewell.I’llbuyit.ThisismyfirsttimetopurchasegoodsonAmazon.I’mnotsurehowtoplaceanorder.很合适。我就买这条。这是我第一次在亚马逊上购物，我不太明白怎么下订单。B:Letmeshowyouhowtoorder.First,opentheitem’spageandselectthequantitynumber,color,size.Thenclickthe“BuyNow”buttontoenterthenewpage.Selecttheshippingaddressonthenewpage,youcanenteranewshippingaddress,orchoosethedefaultaddress.我来为您示范如何操作。首先在产品页面选择数量、颜色和尺寸，然后点击“现在购买”按钮进入新的页面，在新的页面选择送货地址，可以选择默认地址，也可以重新添加地址。A:Ihaveenteredmyshippingaddresswhenregistering.

在注册时我已经输入了我的收货地址了。LearningPracticalDialoguesStep3B:Thenyoucanclickonthe“Shiptothisaddress”buttonandgotothenextpagetoselectthepaymentmethod.Therearemanypaymentoptions,youmaychooseacreditcardordebitcard,andthenclickthe“Continue”buttontoproceedstepbystep.那您可以直接单击“送货到该地址”按钮，进入下一个页面选择付款方式。您可以选择信用卡或借记卡，然后单击“继续”按钮，按步骤操作。A:Well,itdoesn’tsoundcomplicatedeither.

听起来也不是很复杂。B:Yes,youwillbeveryskillfulifyoudoitafewmoretimes.

每错，您多操作几次就会很熟练了。A:Thankyouforyourhelp.

谢谢你的帮助。LearningClassicCasesStep4CaseAnalysis

Yourunastoresellingchildren’stoysonAliExpress.AcustomernamedHelenwantedtobuysometoysfromyourstore,butshedidn’tknowhowtoplaceoneorderfortheseitems.Helen:Iamimpressedbythechildren’stoyssuppliedinyourstore.IwanttobuyaBarbiedoll,acontrolcarandawatergun.ButIdon’tknowhowtoplaceoneorderfortheseitems.Wouldyoupleasetellmehowtodo?【多个订单合并支付是跨境电商平台交易中的常见现象，卖家应引导买家进行正确的操作，先把感兴趣的产品放入购物车，点击“购买”，提醒买家先不要立即付款，等待卖家更改价格，刷新页面后继续完成支付。】LearningClassicCasesStep4ExampleDearHelen,Thankyouforyourinterestinourchildren’stoys.Ourtoysareexcellentinqualityandlowinprice.Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclick“AddtoCart”button,then“BuyNow”button,andcheckyouraddressandorderdetailscarefullybeforeclicking“submit”button.Afterthat,pleaseinformme,andIwillcutdownthepricetoUSDxxx.Thenyoucanrefreshthepagetocontinueyourpayment.Iampleasedtoansweranyquestionsyoumayhave.BestWishes,NameCompletelearningtasksStep5你在速卖通平台上经营一家女装店铺，昨天你收到一位德国客户Susan关于产品如何支付的询问邮件。Susan打算在店铺购买连衣裙、外套和衬衫三款产品，但她不熟悉在线购物支付流程。请给该客户回复邮件，详细说明合并支付流程。跨境电商沟通与交流LearningActivity2InquiryandReplyaboutPaymentFailureLearningObjectives1.Learncorevocabulariesrelatedtopaymentfailure2.Learnusefulexpressionsandsentencesrelatedtoreplytopaymentfailure3.Learnthewritingmethodsofreplyingtocustomers’inquiriesaboutpaymentfailureWarming-upDiscussion:HowtoaddressthepaymentfailureproblemintheCBEC？Whatarethepossiblecausesofthepaymentfailureproblem?LearningCoreVocabulariesStep1failure[ˈfeɪljə(r)]n.1lackofsuccessindoingorachievingsth失败e.g.I)Thesuccessorfailureoftheplandependsonyou.这项计划的成败取决于你。

II)Thefailureistheresultofourlackofforesight.这次失败是由于我们缺乏远虑而造成的。LearningCoreVocabulariesStep1security[sɪˈkjʊərəti]n.2thestateofbeingfreefromdangerorinjury安全；安全性e.g.I)Paymentsecurityisthecoreissueofelectroniccommerce.安全支付是电子商务的核心和关键。

II)Electronicpaymentsecurityhasbecomeanessentialconcernforelectroniccommerce.电子支付安全已成为电子商务的一个重要问题。

II)Yourpaymentfailureisduetotheinsufficientfund.LearningCoreVocabulariesStep1insufficient[ˌɪnsəˈfɪʃnt]adj.3notlarge,strongorimportantenoughforaparticularpurpose不充分的；不足的；不够重要的e.g.I)Thereareinsufficientfundsinyouraccount.你账户上的存款不足了。您付款失败是由于资金不足。LearningCoreVocabulariesStep1verification[ˌvɛrɪfɪˈkeɪʃən]n.4additionalproofthatsomethingthatwasbelieved(somefactorhypothesisortheory)iscorrect确认，查证；核实e.g.I)Googlewillsendyouaverificationcodetoyourmobilephone.Google将向您的手机发送一个验证码。

II)Pleasewaitedforaverificationcodetoarriveasatextmessage.请等待接受验证码短信。

II).Oncewereceiveyourpurchaseorder,we'llconfirmthedeliverydatewithyou.LearningCoreVocabulariesStep1confirm[kənˈfɜːm]v.

5tostateorshowthatsthisdefinitelytrueorcorrect,especiallybyprovidingevidence证实；证明；确认e.g.I)Wecannowconfirmthatallthegoodsyourequestedareavailable.我们现在可以确认，您所要的货物都有现货。我们一接到你的订单，我们就会与你确认交货日期。

II)WithoutdoubtthiswasthemostimportantrelationshipIdevelopedatcollege.LearningCoreVocabulariesStep1doubt[daʊt]n.6afeelingofbeinguncertainaboutsthornotbelievingsth疑惑；疑问；不确定；不相信e.g.I)Theoutcomeisstillindoubt.结果仍不确定。这无疑是我在大学时期建立的最重要的关系了。

II)Westillhavesomeoutstandingissuestoresolvebeforewe’llhaveatreatythatisreadytosign.LearningCoreVocabulariesStep1resolve[rɪˈzɒlv]v.7tofindanacceptablesolutiontoaproblemordifficulty解决（问题或困难）e.g.I)Wemustfindawaytoresolvetheseproblemsbeforeit'stoolate.我们必须及时找到解决这些问题的方法。我们签协议之前还有一些未尽事宜待解决。

II)Theonlywaytoassuresuccessistoworkhard.LearningCoreVocabulariesStep1assure[əˈʃʊə(r)]v.8totellsbthatsthisdefinitelytrueorisdefinitelygoingtohappen,especiallywhentheyhavedoubtsaboutit使确信；向…保证e.g.I)Iassureyouthatshecanbetrustedtodothejob.我担保她能做好这项工作。确保成功的唯一途径是刻苦努力。

II)Theresultsshowclearlythatthisprocedureiscorrect.LearningCoreVocabulariesStep1procedure[prəˈsiːdʒə(r)]n.9awayofdoingsth,especiallytheusualorcorrectway（正常）程序；手续；步骤e.g.I)Heisfamiliarwithexportprocedure.他熟悉出口手续。事实充分说明这种做法是正确的。

II)Theorganisationshouldbeabletomaximizetheuseofavailableresources..LearningCoreVocabulariesStep1Available[əˈveɪləbl]adj.10thatyoucanget,buyorfind可获得的；可购得的；可找到的e.g.I)Thepaymentprocessisavailableonthehomepage.主页有支付流程介绍。组织应当能最大限度地利用各种可获得的资源。

II)Pressthe‘reload’buttononyourwebbrowsertorefreshthesiteandgetthemostcurrentversion.LearningCoreVocabulariesStep1refresh[rɪˈfreʃ]v.11togetthemostrecentinformation,forexampleonanInternetpage,byclickingonabuttononthescreen刷新；更新；重新整理e.g.I)Thepagerefreshesautomatically.页面会自动更新。点击网页浏览器上的“刷新”按钮来刷新页面，显示最新的版本。支付失败paymentfailure购物车shoppingcart 余额不足insufficientfund资金审核fundaudit交易关闭transactionclosure网上支付功能onlinepaymentfunction最后一步thefinalstep

多次尝试multipleattempts  验证码securitycode  透支余额overdraftbalance风险管理riskmanagement付款确认paymentconfirmation第三方机构thethirdparty最后一步thefinalstep

CommonPhrasesLearningUsefulExpressionsStep2LearningUsefulExpressionsStep21.YourcreditcardhasnotbeenapprovedbyAliExpress.您的信用卡没有通过全球速卖通的审核。2.Pleaserefreshthepageandreselectthepaymentmethod.请刷新页面后重新选择支付方式。3.Ifthepaymentisunsuccessful,theorderwillbecancelled.如果支付不成功，订单会被取消。4.Wedon’tacceptcashpayment.我们不接受现金支付。5.PaymentsecuritywillbeachallengeforCross-borderE-commerce.支付安全性将是跨境电商面临的挑战。BrilliantSentencesLearningUsefulExpressionsStep2BrilliantSentences6.Pleasecheckwhetheryouraccountbalanceissufficient.请查看您的账户余额是否充足。7.Wecanassureyouthatpaymentonlineissafe.我们可以向您保证，在线支付是安全的。8.Paymentfailureiscausedbyavarietyofreasons.支付失败是由多种原因造成的。9.Pleaseenteravalidpasswordandconfirm.请输入有效的密码和确认密码。Itisourusualpracticetorequestreferencesfromnewcustomers,andwehopetoreceivethesesoon.我方的惯例是新客户需提供资信证明人，希望能尽快收到贵方提供的证明人。LearningPracticalDialoguesStep3Pleasetrytoroleplaythefollowingdialogue,especiallypayattentiontotheunderlinedparts.

A:Hi.

你好。B:Hello,welcometomyshop.Gladtobeofservice.

您好，欢迎光临。非常高兴为您服务。A:Iwanttobuy2walletsfromyourshop,butIfailedtopayformyorder.AlliswellwithmyaccountasIhavecheckedit.我想从你的店铺买2只皮夹，但支付失败了。我检查了付款账号，一切正常。B:Dearcustomer,wouldyouliketosendthescreenshotofthewalletyouwanttobuy?亲，可以将您想买的皮夹的截图发过来吗？LearningPracticalDialoguesStep3A:Well.It’sthisone.Iwanttwowalletsindifferentcolors.

好的。就是这款，我想要2种颜色的皮夹各一只。B:Sorry,thiswalletisunderspecialdiscount,eachcustomerislimitedtopurchaseone.Thatisreasonwhyyoucan’tpayforthetwowalletssuccessfully.不好意思，这款皮夹是特价，所以每人限购一只。也是您不能成功支付两只皮夹的原因。A:Isit?That’stoobad.Iwillbuyoneofthem.

是吗？那太遗憾了，我买一只吧。B:Okay.Thankforyourorder.Wewillsendyourwalletassoonaspossible.

好的，感谢您的订单。我们会尽快发货的。LearningClassicCasesStep4CaseAnalysis

YouareaselleronAliExpresssellingvariousbeautifulhats.AbuyernamedTinawantedtobuyoneasshowninthefollowingpicture.Shefailedtopaytheorderalthoughshehadtriedforseveraltimes.Tina：Iwanttobuyahatfromyourstore.IamreadytopayandIhavetrieditforseveraltimes,butfailed.Iamreallyconfused.【订单支付失败的原因有多种，比如，密码输入错误，未收到验证码，信用卡余额不足等。卖家收到买家订单支付失败的求助消息后，可以列举一些可能导致支付失败的原因来帮助买家顺利完成支付，争取订单。卖家用心的服务是打动买家并树立良好口碑的关键。】LearningClassicCasesStep4ExampleDearTina，Thankyouforyourinterestinourproducts.Ifyourpaymentfortheorderhasfailed,pleasecheckitisnotduetothefollowingsituations:cardsecuritycodefailed;insufficientfund;exceedlimit;the3-Dsecuritycodefailed;verificationfailed.Pleasefeelfreetocontactmeifyouhaveanyfurtherquestions.NameCompletelearningtasksStep5你在eBay平台上经营一家男鞋店铺。一位英国客户Anthony下单购买了其中一款男鞋，但未能成功支付，给你发来邮件请求帮助。请给该客户回复邮件，解释可能导致支付失败的原因，并帮助该客户顺利完成订单支付。跨境电商沟通与交流LearningActivity3LeaveaMessagetoUnpaidCustomersLearningObjectives1.Learnthereasonswhysomecustomershaven’tpaidtheorders2.Learncorevocabulariesandusefulexpressionsrelatedtothistopic3.LearnthewritingmethodsofleavingamessagetounpaidcustomersWarming-upDiscussion:Whatarethepossiblereasonsforthecustomer'snon-payment?Whataretheprinciplesforleavingmessagestounpaidcustomers?Howtosolvetheproblemsthatmayappearintheprocessofurgingcustomerstopay?LearningCoreVocabulariesStep1unpaid[ˌʌnˈpeɪd]adj.1notyetpaid未付的；未偿付的e.g.I)Thisistoremindyouthattheaboveinvoiceisstillunpaid.提醒您一下，上述发票仍然未付。

II)Thebillsremainedunpaidbecauseofadisputeoverthequalityoftheproduct.由于对产品质量有争议，账单还未付清。LearningCoreVocabulariesStep1Hesitate[ˈhezɪteɪt]v.2tobeslowtospeakoractbecauseyoufeeluncertainornervous（对某事）犹豫，迟疑不决e.g.I)Don'thesitatetomakecommentsorsuggestionsifyouhaveany.有意见尽管提好了。

II)Ineventofdifficulties,pleasedonothesitatetocontactourCustomerServiceDepartment.如果遇到困难，请尽管和我们的客户服务部联系。

II)Ifeeldoubtfulabouthisabilitytodothework.LearningCoreVocabulariesStep1doubtful[ˈdaʊtfl]adj.3notsure;uncertainandfeelingdoubt拿不定主意；不确定e.g.I)Iwasstillverydoubtfulaboutthechancesforsuccess.我对能否成功仍然深表怀疑。我怀疑他有无做这件事的能力。LearningCoreVocabulariesStep1Dispel[dɪˈspel]v.4tomakesth,especiallyafeelingorbelief,goawayordisappear驱散，消除（尤指感觉或信仰）e.g.I)Itwasmydutytomakeanefforttodispelyourdoubts.我有责任尽力消除您的疑虑。

II)Ifyouwanttodispeluncertainty,youhavetodobetterthanthat.如果你想消除不确定性，你必须做得更好。

II)Thereportexpressedconcernovercontinuinghighunemployment.LearningCoreVocabulariesStep1concern[kənˈsɜːn]n.5afeelingofworry,especiallyonethatissharedbymanypeople（尤指许多人共同的）担心，忧虑e.g.I)Whatisyourbiggestconcernwhenyoushoponline?在你网购时，你最大的顾虑是什么？报告表达了对失业率居高不下的忧虑。

II)Wecannotguaranteetheaccuracyofthesefigures.LearningCoreVocabulariesStep1guarantee[ɡærənˈtiː]n.6afirmpromisethatyouwilldosthorthatsthwillhappen保证；担保e.g.I)Afamousoldnameonafirmisnotnecessarilyaguaranteeofquality.公司悠久的品牌并不能确保商品的质量。我们不能保证这些数据的准确性。

II)Iwantyoutoexplainwhythebillcontinuestoremainunpaid.LearningCoreVocabulariesStep1Remain[rɪˈmeɪn]v.7tocontinuetobesth;tobestillinthesamestateorcondition仍然是；保持不变e.g.I)Thepricesarelikelytoremainunchanged.价格很可能会保持不变。我要你解释一下为什么账单还没有付。

II)Theyurgedparliamenttoapproveplansfortheirreformprogram.LearningCoreVocabulariesStep1urge[ɜːdʒ]v.8toadviseortryhardtopersuadesbtodosth

敦促；催促；力劝e.g.I)Iurgemycolleaguestojoinmeinsupportofthisplan.我力劝我的同事和我一起支持这个计划。他们敦促议会批准他们的改革方案。

II)Avalidusernameandpasswordneedtobeprovided.LearningCoreVocabulariesStep1Valid[ˈvælɪd]adj.9thatislegallyorofficiallyacceptable（法律上）有效的；（正式）认可的e.g.I)Avalidneworderhasbeenstored.存储了有效的新订单。需要提供一个有效的用户名和密码。II)Ashortageofproductsinstockisaproblem.LearningCoreVocabulariesStep1shortage[ˈʃɔːtɪdʒ]n.10asituationwhenthereisnotenoughofthepeopleorthingsthatareneeded不足；缺少；短缺e.g.I)Wecheckedandfoundashortage.我们查验时，发现了（货物）不足。产品库存不足是个问题。未付款订单unpaidorders原价originalprice 

下单placeanorder  争取订单winorder

库存紧张shortofstock  缺货outofstock  消除顾虑reduceconcerns及时跟进followupintime

CommonPhrasesLearningUsefulExpressionsStep2LearningUsefulExpressionsStep21.Itseemsthattheorderisstillunpaid.看来订单还是没有付款。2.Thisproductmaybesoldoutsoon.这款产品可能很快就会卖完。3.Wewilldeliveryourorderwithin24hoursonceyourpaymentisconfirmed.付款一经确认，我们将在24小时内发货。Afterthepaymentisconfirmed,wewillprocesstheorderandshipitoutassoonaspossible.确认付款后，我们会尽快处理订单并发货。5.Thisitemwillsoonrunoutofstock.这款商品很快就会脱销。BrilliantSentencesLearningUsefulExpressionsStep2BrilliantSentences6.Pleaseseizethisopportunityasthispriceisonlyvalidforthreedays.请抓住这次机会，因为这个价格只有三天有效期。Weguaranteetorefundyourmoneyifyouarenotdelightedwithyourpurchase.若您对所购商品不满意，我们保证退款。8.Youhaveselectedthebest-sellingproductinourstore.您选择了本店最畅销的产品。9.Ifyouhaveanyfurtherquestion,pleasefeelfreetocontactwithus.如果您有任何问题，请随时与我们联系。Weurgeyoutocomparethepriceandqualityofourproductswiththoseofourcompetitors.我们力劝你们将我们产品的价格和质量与我们竞争对手的产品价格和质量对比一下。LearningPracticalDialoguesStep3Please