《酒店英语》课件 Unit1-Lesson4 Welcoming the Guests and Check-in　

HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1

IndividualHotelReservation

Lesson2

GroupHotelReservation

Lesson3

Pick-upattheAirport

Unit1TheFrontDeskLesson4

WelcomingtheGuestsandCheck-in

Lesson5

DailyService

Lesson6

CheckingOut

GoalLearntoreceiveguestsandhelpthemcheckin.Lesson4WelcomingtheGuestsandCheck-inWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.registerhotelloungeporter/bellboyluggagecartpassportservicebrochure1.__________2.__________3.__________4.__________5.__________6.__________J:Goodevening,Madam.WelcometoGardenHotel.IamJohn.MayIhelpyouwithyourluggage?M:Thankyou,John.J:Howmanypiecesofluggagedoyouhave?M:Three,onesuitcaseandtwohandbags.J:Alright.Letmeshowyoutothefrontdesk.Thisway,please.M:Thankyou.(atthefrontdesk)C:Goodevening,welcometoourhotel.MayIhelpyou?M:Goodevening.I’dliketocheckin.Warm-upDialogueReadingFurtherStudyRole-playTask客人MaryBush（M）走进花园酒店，行李员John（J）将她带到前厅部接待员Cathy（C）那里办理入住，手续办好后又将客人送到了房间。C:Haveyoureserved?M:Yes,Imadeareservationlastweek.C:What’sthename,please?M:MaryBush.C:Justamoment,please.Letmehaveacheck.Wouldyoupleaseshowmeyourpassportandregisterhere?M:Okay.Hereyouare.C:Hereisthekeycard.M:Iamtiredafterfourhours’flight.Doyouhavehotwatershower?C:Yes,weoffer24-hourhotwaterservice.Oryoumaytakeasaunainourhotel.That’sfreeserviceforourhotelguests.Warm-upDialogueReadingFurtherStudyRole-playTask客人MaryBush（M）走进花园酒店，行李员John（J）将她带到前厅部接待员Cathy（C）那里办理入住，手续办好后又将客人送到了房间。M:Itisagoodidea!Bytheway,whenandwheredoIhavebreakfast?C:Thebreakfastisservedatthehotelrestaurantonthe3rdfloorfrom7:00a.m.to9:00a.m.Andthesearethevouchersforyourbreakfast.M:Thankyou.C:Wearealwaysatyourservice.Doyouneedamorningcallserviceprovidedbyourrobot?M:Yes,please.8:00a.m.fortomorrow.(aftertheguestfinishedcheckingin)J:Finished,Madam?M:Finished.J:MayIhaveyourkeycard?M:Yes,hereyouare.Warm-upDialogueReadingFurtherStudyRole-playTask客人MaryBush（M）走进花园酒店，行李员John（J）将她带到前厅部接待员Cathy（C）那里办理入住，手续办好后又将客人送到了房间。J:Thanks.Yourroomnumberis1206,Mrs.Bush.Iwillshowyoutoyourroom.Thisway,please.M:Thankyou.(atRoom1206)J:Hereweare,Mrs.Bush.Room1206.Letmehelpyouopenthedoor.MayIputyourluggagehere?M:Yes,please.Thankyouverymuch.J:That’smyjob.Howdoyoulikethisroom?M:Itisverycozy.Ilikeitverymuch.J:Ifyouhaveanyrequirementsorhavesomedifficulties,thereisahotelservicebrochureonthedesk.M:That’sgreat.Warm-upDialogueReadingFurtherStudyRole-playTask客人MaryBush（M）走进花园酒店，行李员John（J）将她带到前厅部接待员Cathy（C）那里办理入住，手续办好后又将客人送到了房间。Warm-upDialogueReadingFurtherStudyRole-playTaskA.MatchtheEnglishwiththeChinese.Drawlines.1.check-in2.register3.sauna4.cozya.入住登记b.舒适的

c.登记d.桑拿浴Warm-upDialogueReadingFurtherStudyRole-playTaskB.Listentothedialogueagainandfillintheblanks.1.Iwillsay

whenIhelptheguestswiththeirbags.2.Iwillsay

whenIkeepguestswaiting.3.Themorningcallisat

.Makeanewdialogueamongabellboy,areceptionist,andaguestaboutcheckingin.Youmayneedtheexpressionsbelow.Forexample:1.Letmeshowyoutothefrontdesk.2.Howmanypiecesofluggagedoyouhave?3.MayIputyourbaghere?4.Howmanytwin-bedroomshaveyoubooked?5.Doyouneedthebellboytoshowyouup?6.Enjoyyourstayinthehotel.Warm-upDialogueReadingFurtherStudyRole-playTaskThedutyofthefrontdeskistowelcometheguests,completetheprocessofcheck-inandcheck-out,arrangethedailywork,anddealwith1

emergencies.Theconciergedeskisonepartoffrontdeskservice.Itisinchargeofthelimousineserviceandtheluggage.Theguestsalwaysturnto2thefrontdeskforhelpwhentheygetintotroubleorwanttoenjoythemselvesduringtheirstayatthehotel.So,theserviceofthefrontdeskcangivetheguestsoneofthemostimportantimpressions.Warm-upDialogueReadingFurtherStudyRole-playTaskA.ReadthetextagainandcircleYesorNo.Warm-upDialogueReadingFurtherStudyRole-playTask1.Theconciergedeskisonepartoffrontdeskservice.YesNo2.Theserviceoftheconciergedeskcangivetheguestoneofthemostimportantimpressions.YesNo3.Theguestsalwaysturntothefrontdeskforhelp.YesNoB.Learntheimportantphrasesinthetext.1.dealwith处理练习：Thisisthewaythathotelsdealwithcomplaints.中文：___________________________________________

2.turnto求助于练习：Forassistance,theyturnedtooneofthecity’smostfamoushotels.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:findoutandwritedownthecorrectorder.Warm-upDialogueReadingFurtherStudyRole-playTask(

)a.ReceptionistscanstheIDandentersinformation.(

)b.Receptionistintroduceshotelfacilitiesandservicesnformation.(1)c.Doormanopensthedoorandgreetstheguest.(

)d.Bellboyshowstheguesttothefrontdesk.(

)e.Bellboyconfirmsluggageplacementandsaysgoodbye.(

)f.Receptionistaskstheguesttoconfirmthein