2026年外贸业务英语口语常用句型及练习题

2026年外贸业务英语口语常用句型及练习题一、询盘与回复（共5题，每题2分）题型说明：模拟外贸业务中的询盘和回复场景，考察常用句型的运用。1.情景：您收到一封来自德国客户的询盘，对某款电动工具感兴趣。请用英语回复，询问价格和最小起订量。问题："CouldyouprovideuswiththepriceandMOQfortheelectrictool?"参考答案："Dear[CustomerName],thankyouforyourinquiry.ThepriceoftheelectrictoolisUSD50perpiece,andtheMOQis1,000units.Wecanofferadiscountforbulkorders.Pleaseletusknowyourrequirements."2.情景：您向美国客户询问某批服装的交货时间。请用英语回复，说明预计交货期为45天。问题："Whatistheestimateddeliverytimeforthecurrentorderofclothing?"参考答案："Hello[CustomerName],theestimateddeliverytimeforyourorderis45daysfromthedateofconfirmation.Wewillkeepyouupdatedontheproductionprogress."3.情景：日本客户询问某款智能手表的保修政策。请用英语回复，说明保修期为2年。问题："Whatisthewarrantypolicyforthesmartwatch?"参考答案："Dear[CustomerName],oursmartwatchcomeswitha2-yearwarranty,coveringanymanufacturingdefects.Weprovidefreerepairorreplacementwithinthewarrantyperiod."4.情景：您向澳大利亚客户报价某批农产品，客户询问是否可以提供样品。请用英语回复，说明可以免费提供样品。问题："Canyouprovidesamplesforthecurrentagriculturalproducts?"参考答案："Dear[CustomerName],wearehappytoofferfreesamplesforyourevaluation.Pleasespecifythequantityyouwouldliketoreceive,andwewillsendthemtoyoupromptly."5.情景：韩国客户询问某款家具的材质和颜色选项。请用英语回复，说明有实木和金属两种材质，颜色可选黑、白、原木色。问题："Whatmaterialsandcoloroptionsareavailableforthefurniture?"参考答案："Hello[CustomerName],ourfurnitureisavailableintwomaterials:solidwoodandmetal.Forcolors,weofferblack,white,andnaturalwoodoptions.Letusknowyourpreference."二、产品介绍（共5题，每题2分）题型说明：模拟外贸业务中的产品介绍场景，考察常用句型的运用。1.情景：您向法国客户介绍某款环保材料制成的办公椅。请用英语说明其特点：可调节高度、透气性强。问题："Introducetheofficechairmadeofeco-friendlymaterials."参考答案："Dear[CustomerName],ourofficechairismadeofsustainablematerials,offeringexcellentbreathabilityandheightadjustmentforlong-termcomfort."2.情景：您向英国客户介绍某款防水户外帐篷。请用英语说明其特点：抗风、防水、轻便。问题："Introducethewaterproofoutdoortent."参考答案："Hello[CustomerName],ourtentiswindproof,waterproof,andlightweight,makingitidealforoutdooradventuresinvariousweatherconditions."3.情景：您向德国客户介绍某款智能空气净化器。请用英语说明其特点：除菌率99.9%、自动调节模式。问题："Introducethesmartairpurifier."参考答案："Dear[CustomerName],ourairpurifierfeaturesa99.9%bacterialremovalrateandanautomaticadjustmentmodeforoptimalairquality."4.情景：您向意大利客户介绍某款多功能咖啡机。请用英语说明其特点：一键操作、多种口味选择。问题："Introducethemulti-functionalcoffeemachine."参考答案："Hello[CustomerName],ourcoffeemachineoffersone-touchoperationandavarietyofflavoroptions,makingitperfectforcoffeeenthusiasts."5.情景：您向西班牙客户介绍某款可编程缝纫机。请用英语说明其特点：支持多种针迹、USB连接。问题："Introducetheprogrammablesewingmachine."参考答案："Dear[CustomerName],oursewingmachinesupportsmultiplestitchesandcanbeconnectedviaUSBforeasyprogramcustomization."三、商务谈判（共5题，每题2分）题型说明：模拟外贸业务中的商务谈判场景，考察常用句型的运用。1.情景：您与日本客户讨论价格，客户希望降价10%。请用英语回应，说明最低折扣为5%，并提供其他增值服务。问题："Thecustomerrequestsa10%discountontheprice."参考答案："Dear[CustomerName],wearewillingtooffera5%discountasourminimum.However,wecanincludefreeshippingorextendedwarrantytoaddvaluetoyourorder."2.情景：您与美国客户讨论付款方式，客户希望分批付款。请用英语回应，说明可以接受T/T支付，但要求30%预付。问题："Thecustomerrequestspartialpayment."参考答案："Hello[CustomerName],wecanacceptT/Tpayment,butwerequirea30%depositbeforeproductionbegins.Thisensuressmoothorderprocessing."3.情景：您与德国客户讨论交货时间，客户希望提前一周发货。请用英语回应，说明需要确认库存，并在确认后立即安排生产。问题："Thecustomerrequestsearlierdelivery."参考答案："Dear[CustomerName],weneedtocheckourstockfirst.Onceconfirmed,wewillarrangeproductionimmediatelytomeetyourtimeline."4.情景：您与韩国客户讨论包装，客户希望使用更环保的包装材料。请用英语回应，说明可以提供纸箱或环保袋选项。问题："Thecustomerpreferseco-friendlypackaging."参考答案："Hello[CustomerName],wecanofferpaperboxesoreco-friendlybagsasalternatives.Theseoptionsarebothsustainableandcost-effective."5.情景：您与澳大利亚客户讨论质量检验，客户希望增加抽检比例。请用英语回应，说明可以提供第三方检验报告，并保证产品质量。问题："Thecustomerrequestsincreasedqualityinspection."参考答案："Dear[CustomerName],wecanarrangeforathird-partyinspectionandprovideacertificateofquality.Ourproductsmeetinternationalstandards,andwestandbytheirquality."四、投诉与处理（共5题，每题2分）题型说明：模拟外贸业务中的投诉处理场景，考察常用句型的运用。1.情景：您收到法国客户的投诉，某批货物有轻微破损。请用英语回应，说明可以提供补货或折扣补偿。问题："Thecustomer投诉货物有破损。"参考答案："Dear[CustomerName],weapologizeforthedamage.Wecaneitherresendthedamageditemsorofferapartialdiscount.Pleaseletusknowyourpreference."2.情景：您收到美国客户的投诉，货物延迟交付。请用英语回应，说明原因并承诺加快运输。问题："Thecustomer投诉货物延迟。"参考答案："Hello[CustomerName],weapologizeforthedelaydueto[reason].Wewillexpeditetheshipmentandensureitreachesyouassoonaspossible."3.情景：您收到日本客户的投诉，产品质量不符合标准。请用英语回应，说明可以免费更换或退货。问题："Thecustomer投诉产品质量问题。"参考答案："Dear[CustomerName],weapologizefortheinconvenience.Wewillprovideafreereplacementorrefundforthenon-compliantproducts."4.情景：您收到意大利客户的投诉，包装破损导致货物受潮。请用英语回应，说明将改进包装并赔偿损失。问题："Thecustomer投诉包装破损导致货物受潮。"参考答案："Hello[CustomerName],weapologizeforthepackagingissue.Wewillimproveourpackagingmethodsandcoverthelosses."5.情景：您收到西班牙客户的投诉，发票信息错误。请用英语回应，说明将立即更正并发送正确发票。问题："Thecustomer投诉发票信息错误。"参考答案："Dear[CustomerName],weapologizefortheerror.Wewillcorrecttheinvoiceimmediatelyandsendtheupdatedversiontoyou."五、会议与演示（共5题，每题2分）题型说明：模拟外贸业务中的会议和产品演示场景，考察常用句型的运用。1.情景：您在向英国客户演示新产品时，需要强调其创新点。请用英语说明：智能控制系统、高效节能。问题："Highlighttheinnovativefeaturesofthenewproduct."参考答案："Hello[CustomerName],ournewproductfeaturesanintelligentcontrolsystemandhighenergyefficiency,makingitagame-changerinthemarket."2.情景：您在向德国客户介绍公司生产能力时，需要说明生产线自动化程度。请用英语说明：95%自动化，日产量1000件。问题："Explaintheautomationleveloftheproductionline."参考答案："Dear[CustomerName],ourproductionlineis95%automated,enablingustoproduce1,000unitsperdaywithconsistentquality."3.情景：您在向法国客户介绍公司质量控制体系时，需要说明检测标准。请用英语说明：ISO9001认证，全检制度。问题："Introducethequalitycontrolsystem."参考答案："Hello[CustomerName],ourqualitycontrolsystemisISO9001certified,andweconduct100%inspectiontoensureproductexcellence."4.情景：您在向日本客户介绍公司研发团队时，需要说明研发投入。请用英语说明：年研发预算100万美元，专利数量50项。问题："ExplaintheR&Dinvestmentofthecompany."参考答案："Dear[CustomerName],weinvestUSD1millionannuallyinR&D,withover50patentstodate,demonstratingourcommitmenttoinnovation."5.情景：您在向澳大利亚客户介绍公司售后服务时，需要说明响应时间。请用英语说明：24小时在线支持，48小时内解决问题。问题："Introducetheafter-salesservice."参考答案："Hello[CustomerName],weprovide24/7onlinesupportandguaranteetoresolveissueswithin48hours,ensuringcustomersatisfaction."答案与解析一、询盘与回复1.答案："Dear[CustomerName],thankyouforyourinquiry.ThepriceoftheelectrictoolisUSD50perpiece,andtheMOQis1,000units.Wecanofferadiscountforbulkorders.Pleaseletusknowyourrequirements."解析：回复需包含价格、MOQ和批量折扣信息，体现专业性。2.答案："Hello[CustomerName],theestimateddeliverytimeforyourorderis45daysfromthedateofconfirmation.Wewillkeepyouupdatedontheproductionprogress."解析：明确交货时间并承诺沟通，增加客户信任。3.答案："Dear[CustomerName],oursmartwatchcomeswitha2-yearwarranty,coveringanymanufacturingdefects.Weprovidefreerepairorreplacementwithinthewarrantyperiod."解析：清晰说明保修政策，体现产品可靠性。4.答案："Dear[CustomerName],wearehappytoofferfreesamplesforyourevaluation.Pleasespecifythequantityyouwouldliketoreceive,andwewillsendthemtoyoupromptly."解析：积极回应样品需求，促进成交。5.答案："Hello[CustomerName],ourfurnitureisavailableintwomaterials:solidwoodandmetal.Forcolors,weofferblack,white,andnaturalwoodoptions.Letusknowyourpreference."解析：提供具体选项，方便客户决策。二、产品介绍1.答案："Dear[CustomerName],ourofficechairismadeofsustainablematerials,offeringexcellentbreathabilityandheightadjustmentforlong-termcomfort."解析：突出材质和功能，吸引客户关注。2.答案："Hello[CustomerName],ourtentiswindproof,waterproof,andlightweight,makingitidealforoutdooradventuresinvariousweatherconditions."解析：强调产品优势，满足客户需求。3.答案："Dear[CustomerName],ourairpurifierfeaturesa99.9%bacterialremovalrateandanautomaticadjustmentmodeforoptimalairquality."解析：用数据说明产品性能，增强说服力。4.答案："Hello[CustomerName],ourcoffeemachineoffersone-touchoperationandavarietyofflavoroptions,makingitperfectforcoffeeenthusiasts."解析：突出易用性和多样性，吸引目标客户。5.答案："Dear[CustomerName],oursewingmachinesupportsmultiplestitchesandcanbeconnectedviaUSBforeasyprogramcustomization."解析：强调功能性和科技感，提升产品竞争力。三、商务谈判1.答案："Dear[CustomerName],wearewillingtooffera5%discountasourminimum.However,wecanincludefreeshippingorextendedwarrantytoaddvaluetoyourorder."解析：坚持底线并提供替代方案，维护利益。2.答案："Hello[CustomerName],wecanacceptT/Tpayment,butwerequirea30%depositbeforeproductionbegins.Thisensuressmoothorderprocessing."解析：明确付款条件，降低风险。3.答案："Dear[CustomerName],weneedtocheckourstockfirst.Onceconfirmed,wewillarrangeproductionimmediatelytomeetyourtimeline."解析：表现合作态度，同时保持灵活性。4.答案："Hello[CustomerName],wecanofferpaperboxesoreco-friendlybagsasalternatives.Theseoptionsarebothsustainableandcost-effective."解析：满足客户需求，体现环保理念。5.答案："Dear[CustomerName],wecanarrangeforathird-partyinspectionandprovideacertificateofquality.Ourproductsmeetinternationalstandards,andwestandbytheirquality."解析：增加信任，解决客户顾虑。四、投诉与处理1.答案："Dear[CustomerName],weapologizeforthedamage.Wecaneitherresendthedamageditemsorofferapartialdiscount.Pleaseletusknowyourpreference."解析：表达歉意并提供建设性解决方案。2.答案："Hello[CustomerName],weapologizeforthedelaydueto[reason].Wewillexpeditetheshipmentandensureitreachesyouassoonaspossible."解析：解释原因并承诺改进，挽回客户信任。3.答案："Dear[CustomerName],weapologizefortheinconvenience.Wewillprovideafreereplacementorrefundforthenon-compliantproducts."解析：承认问题并给出补偿，体现负责任态度。4.答案："Hello[CustomerName],weapologize