过程绩效指标统计表

质量目标达成状况统计表日期：2017—2018年,,,,,,,,,,,,,,,,,,,,,,,,

NO,过程名称,质量目标,计算公式,,监督机制/控制方法,责任部门,统计部门,监视频次,2017年,,,,,,2018年,,,,,,,,,平均

,,,,,,,,,7,8,9,10,11,12,1,2,3,4,5,6,7,8,9,

1,"C1产品与服

务有关过程",订单评审及时率100%,"

及时评审单数

×100％

总评审单数数",,"每月以趋势图表体

现并于每月例会中",业务部,业务部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

2,C2设计和开发过程,试产合格率≥95%,试产合格数,×100％,会议总结评估:《产品设计确认报告,工程部,工程部,每次试产后,/,/,/,/,/,/,/,/,/,/,/,/,/,/,,/

,,,试产总数,,,,,,,,,,,,,,,,,,,,,

4,,汽车产品生产计划完成率≥100%,"

月实际生产数量

×100％

月销售计划数量",,,生产部,业务部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

5,,产品生产直通率≥98%,"

一次生产合格总数量

×100％

月生产总数量",,,生产部,生产部,1次/月,98.0%,98.5%,98.0%,98.5%,99.0%,98.0%,99.0%,98.5%,99.0%,98.0%,98.0%,98.0%,98.0%,99.0%,,98.4%

7,,工程变更评审及时率100%,"

及时评审单数

×100％

需评审单数",,以工程更改清单记录表进行监控管理,工程部,工程部,1次/月,/,/,/,/,/,/,/,/,/,/,/,/,/,/,/,/

8,C4售后活动过程,顾客投诉处理及时率100%,2H内处理顾客投诉的单数,×100％,每月以趋势图表体现并于每月例会中检讨目标达成情况,品质部,品质部,1次/月,未发生,未发生,未发生,未发生,未发生,未发生,未发生,未发生,未发生,未发生,未发生,未发生,未发生,未发生,,未发生

,,,顾客投诉总单数,,,,,,,,,,,,,,,,,,,,,

9,,顾客满意度≥85分,内外部顾客综合评价之得分,,每次调查后完成总结报告并评审目标之达成情况,业务部,品质部,1次/年,86.5,,,,,,87.16,,,,,,,,,86.93

10,,"汽车产品准时交付率

≥100%","

已完成交付数量

×100％

合同要求交付数量",,每月以趋势图表体现并于每月例会中检讨目标的达成情况,业务部,业务部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

13,,超额运费≤300RMB/月,实付运费-正常运费,,,业务部,业务部,1次/月,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,0

14,,顾客财产损坏次数≤1次,顾客财产损坏的次数之和,,"每月以趋势图表体现并于每月例会中

检讨目标达成情况",业务部,业务部,1次/月,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,0

15,S1领导作用,领导承诺执行率100%,领导承诺执行次数,×100％,每年1次在管理评审会议中进行评审,总经理,总经理,1次/年,100%,,,,,,100%,,,,,,,,,100%

,,,领导承诺执总数,,,,,,,,,,,,,,,,,,,,,

16,S2基础设施和工作环境管理过程,重大安全事故为0次,---------------------------,,,行政部,行政部,1次/月,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,0

17,,设备综合效率≥80%,综合效率统计表,,每月以趋势图表体现并于每月例会中检讨目标的达成情,生产部,生产部,1次/月,82%,84%,80%,82%,83%,86%,82%,84%,85%,82%,80%,82%,81%,83%,,83%

18,,MTBF平均故障时间255H,每月设备故障停机时间之平均数,,,生产部,生产部,1次/月,258,258,257,256,258,258,259,260,257,258,258,257,255,258,,257.6

19,,MTTR平均维修时间≤3H,每次设备维修时间之平均数,,,生产部,生产部,1次/月,1.5,1.5,1.6,1.7,1.5,1.5,1.4,1.3,1.6,1.5,1.5,1.6,1.8,1.5,,1.5

20,,生产工装维护保养完成率≥98%,按时完成生产工装维护保养数量,×100％,每月以趋势图表体现并于每月例会中检讨目标达成情况,生产部,生产部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

21,,,要求完成总单数,,,,,,,,,,,,,,,,,,,,,

22,,生产工装制作准时率,按时完成生产工装制作申请单数,×100％,每月以趋势图表体现并于每月例会中,工程部,工程部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

,,≥98%,要求完成总单数,,检讨目标达成情况,,,,,,,,,,,,,,,,,,,

23,S3监测装置控制过程,校准及时率100%,"

按时校准的仪器数量

×100％

需校准的仪器总数",,"每季度以趋势图表体现并于每月例会中检讨目标达成情

况",品质部,品质部,1次/年度,100%,,,,,,100%,,,,,,,,,100%

24,S4人力资源管理过程,员工满意度≥90%,各调查项目之平均数,,总结报告形式总结,行政部,行政部,1次/年,92%,,,,,,94%,,,,,,,,,93.00%

25,,培训合格率≥98%,

合格人数

×100％受训人数,,,行政部,行政部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

26,,培训计划完成率100%,"

按时实施培训的次数

×100％

计划培训次数",,,行政部,行政部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

27,S5知识信息过程,记录保存期限100%保存,"抽查记录保存期限符合数

×100％

抽查记录总数",,每季度以趋势图表体现并于例会中检讨目标达成情况,被查部门,品质部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

28,,文件现行版本一致性100%,"

抽查文件版本符合数

×100％

抽查文件总数",,每月以趋势图表体现并于每月例会中检讨目标达成情况(每月抽30份),行政部,行政部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

29,S6外部提供过程,供应商准时交付率95%,要求的时间内实际到货单数,×100％,每月以趋势图表体现并于每月例会中检讨目标的达成情况,采购部,品质部,1次/月,98%,95%,96%,96%,97%,97%,96%,96%,97%,97%,96%,98%,97%,97%,,97%

,,,订单订购总单数,,,,,,,,,,,,,,,,,,,,,

30,,进料产品批合格率≥97%,"

来料检验合格批

×100％

来料检验总批数",,,采购部,品质部,1次/月,97%,99%,97%,98%,97%,97%,97%,98%,97%,98%,97%,97%,97%,97%,,97%

31,,"采购品交付超额运费

≤500RMB/月",每月采购品交付超额运费金额的总合计,,,采购部,财务部,1次/月,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,0

32,S7标识和防护,库存产品抽查合格率100%,"抽查合格次数

×100％

抽查总数",,"每季度以趋势图表体现并于例会中检讨目标达成情况

(每季度抽10份)",采购仓库,品质部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

33,,物品标识错误率0次,出现标识错误的成品及物料次数总和,,"每月以趋势图表体

现并于每月例会中检讨目标达成情况",采购仓库,品质部,1次/月,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,0

35,S8产品放行过程,检测及时率100%，,"

及时检验批次

×100％

送检总批次",,每月以趋势图表体现并于每月例会中检讨目标达成情况,品质部,生产部,1次/月,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

36,,错漏检率0%,

错漏检单数

×100％每月检验总单数,,,品质部,品质部,1次/月,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,0.0%,,0.0%

38,,汽车产品不良质量成本率≤0.12%,每月厂内返工费用、作业不良物料成本和出差处理客户投诉与客户退货的费用之和,×100％,,生产部,财务部,1次/月,0.06,0.07,0.08,0.05,0.06,0.05,0.07,0.06,0.07,0.05,0.06,0.07,0.06,0.07,,0.06

,,,产品制造总成本,,,,,,,,,,,,,,,,,,,,,

39,M1组织环境,组织内外部因素评审及时率100%,及时评审内外部因素,×100％,每年管理评审会议中进行,管理代表,管理代表,1次/年,100%,,,,,,100%,,,,,,,,,100%

,,,内外部因素总,,,,,,,,,,,,,,,,,,,,,

40,M2风险机遇,风险机会控制措施执行率100%,已执行措施数,×100％,每年管理评审会议中进行,各部门,管理代表,1次/年,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

,,,风险机会控制措施总数,,,,,,,,,,,,,,,,,,,,,

41,M3经营计划,"经营计划目标达成率

≥98%",达标指标数,×100％,每年管理评审会议中进行,各部门,管理代表,1次/年,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,,100%

,,,目标总数,,,,,,,,,,,,,,,,,,,,,

42,M4内部审核过程,内审纠正措施的完成率≥98%,"

按时完成措施的件数

×100％

内审需实施措施件数",,管理评审会议中检讨,管理代表,管理代表,1次/年,100%,,,,,,100%,,,,,,,,,100%

43,M5管理评审,改进计划完成率100%,改进计划按时完成单数,×100％,每年1次在管理评审会议中进行评审,管理代表,管理代表,1次/年,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100