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CONSUMER&
BRANDBrandKPIs
for
laundry
detergent:XBrite
in
IndiaConsumer
Insights
reportDecember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
1250Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
XBrite’s
performance
inthelaundrydetergent
market.Fieldwork:July2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofDecember202462%
of
XBrite
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•XBrite’s
brandingresonates
more
withMillennials•XBritegenerally
appealsto
women
more
thanmen•XBriteranksoutsidetheTop10
inawareness
withinthe
laundrydetergent
market•Thepopularity
ratingof
XBriteis
17%•XBriteranksoutsidetheTop10
inusage•Among
XBriteenthusiasts,48%
fallunderthehigh-income
category•Consumers
want
theirlaundrydetergent
brandstohavehonesty
/trustworthiness,
authenticity,andreliability•Interms
of
loyalty,XBrite
isoutside
the
Top
10
inIndia•XBritehasascore
of
8%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
XBrite
at
62%Brand
profile:
snapshotBrand
performance
of
XBriteinIndia62%34%18%17%8%AwarenessPopularityUsageLoyaltyBuzz5Notes:Laundry
detergent‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents
(awareness),n=422,
respondents
who
know
the
individual
brand
(popularity),
n=422,
respondentswho
know
the
individual
brand
(usage),
n=77,
respondents
who
have
used
the
individual
brand
(loyalty),
n=422,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024XBrite’s
branding
resonatesmore
with
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations47%44%44%41%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeXBrite
bygeneration
versus
theshareof
industryusers
ingeneral,
we
cansee
thatXBrite
islikedby0%
of
Babyboomers
and
12%
of
GenXers,
whereas
thetotalshareof
industryusers
is0%and13%,
respectively.ForMillennials
andGen
Z,
44%
and
44%
feel
positivelytowards
XBrite,
versus
41%
and
47%.
Socurrently,
forXBrite,
Millennials
connect
most
withtheirbrandcompared
to
theoverall
industryuser.13%12%0%
0%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestolaundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=73,
XBriteenthusiast,
n=1,232,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024XBrite
generally
appeals
to
women
morethan
menBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
XBrite
shows
thatwomenaremore
likely
to
haveanaffinity
withthe
brandcompared
to
men.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofconsumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
XBrite
hasasimilar15%80%16%41%59%52%
ofwomen
likeXBrite
compared
to48%
ofmen,
whereas
for
the
overallindustry,59%
of
men
uselaundry52%48%detergent
compared
to
41%
of
women.proportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.82%16%
ofXBrite
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to15%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=73,
XBriteenthusiast,
n=1,232,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
XBrite
enthusiasts,
48%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.4%5%Single31%37%32%10%6%CoupleSingleparentNuclear48%48%
ofXBrite
enthusiastsarefrom
high-income
households.XBrite’s
brandis
generally
enjoyed
morebyconsumers
who
arepartof
amulti-generational
household,
33%
of
XBriteenthusiastshavethiscurrent
livingsituation.5%5%27%23%32%Multi-generational33%26%19%ExtendedOther33%20%1%2%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=73,
XBriteenthusiast,
n=1,232,
laundry
detergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Consumers
want
their
laundry
detergent
brands
to
have
honesty
/trustworthiness,
authenticity,
and
reliabilityBrand
profile:
qualitiesQualitiesuserswant
from
laundrydetergentbrandsForlaundrydetergent,
the
top
threequalitiesusers
want
from
abrand
arehonesty
/trustworthiness,
authenticity,andreliability.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%However,
forXBrite
users
the
top3attributesthey
actuallywant
arehighvalue,coolness,
andexclusivity.SocialresponsibilityCoolnessThequalitiesthatXBriteenthusiastsareleast
focused
onare
thrill/excitementandinclusiveness.ReliabilityExclusivityXBrite
shouldwork
onpromotinghonesty
/trustworthiness
toconvertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
laundry
detergent,
which
ofthese
aspects
aremostimportant
toyou?”;Multi
Pick;“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
laundrydetergent,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=77,
XBriteusers’,n=73,XBriteenthusiast,
n=1,232,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
XBrite
fans,
58%
state
that
they
get
excited
about
laundry
detergentproductsBrand
profile:
attitudesWhat
doconsumersthink
oflaundrydetergentingeneral?68%64%60%59%58%46%44%40%40%36%34%28%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrands
Iget
excited
about
IliketotalkaboutIknow
and
trust
laundrydetergent
topicsrelating
toproductslaundrydetergentBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
laundry
detergentdo
youagree
with?”;
Multi
Pick;
“When
it
comes
tolaundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=73,
XBriteenthusiast,
n=1,232,laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1162%
of
XBrite
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
laundrydetergent,
the
averageawareness
ofabrandinIndiais69%.
Awareness
ofXBrite,
however,
is
at34%.Awareness17%
ofIndianlaundrydetergent
users
saytheylikeXBrite,
compared
toanindustryaverage
brandpopularity
of38%.18%
ofindustryusers
inIndiasaythey
useXBrite,
withthe
average
usageof
abrand
at31%.BuzzPopularity62%
ofbrandusers
saytheywould
usethe
brandagain,compared
toanaverage
loyalty
score
of
69%.XBrite
hasbeen
noticed
lessinthe
media
compared
toother
brands,with
a“Buzz”score
of8%
compared
to33%.Sooverall,
the
results
showtheir
performance
tobebelow
average
compared
to
theindustry.LoyaltyBrandUsageIndustryaverage12
Notes:Laundry
detergent‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents
(awareness),n=422,
respondents
who
know
the
individual
brand
(popularity),
n=422,
respondentswho
know
the
individual
brand
(usage),
n=77,
respondents
who
have
used
the
individual
brand
(loyalty),
n=422,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024XBrite
ranks
outside
the
Top
10
in
awareness
within
the
laundry
detergentmarketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofXBriteRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Surf
excelAriel97%97%96%95%94%87%86%82%80%76%234%3Tide4Wheel5RinUsingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6Nirma66%7PatanjaliMr.
WhiteGodrej
EzeeGhadi8Outofallrespondents,
34%
were
aware
of
XBrite.
Thisranksthemoutsidethe
Top
10
compared
tootherbrandssurveyed
inthismarket.9AwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,249,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024The
popularity
rating
of
XBrite
is
17%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofXBriteRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Surf
excelAriel75%69%60%54%46%45%42%40%40%39%17%23Tide4RinOutofconsumers
who
knew
thebrand,
17%
saidtheyliked
XBrite.
Thisranksthemoutsidethe
Top
10compared
to
other
brandssurveyed
inthismarket.5WheelGhadi67NirmaSunlightGodrej
EzeeHenko883%9PopularityN/A1014
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=422,
respondents
who
knowthe
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024XBrite
ranks
outside
the
Top
10
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofXBriteRank#
BrandUsage
%69%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
laundrydetergent,
which
of
thefollowing
brandshaveyouused
inthe
past12
months?”.1Surf
excelAriel18%258%3Tide53%Outofconsumers
who
knew
thebrand,
18%
saidtheyused
XBrite.
Thisranksthemoutside
the
Top
10compared
to
other
brandssurveyed
inthismarket.4Rin45%5WheelGhadi37%637%7SunlightGodrej
EzeeHenkoNirma34%834%82%930%UsageN/A1029%15
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;
Base:
n=422,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofDecember2024In
terms
of
loyalty,
XBrite
is
outside
the
Top
10
in
IndiaBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofXBrite’sconsumersRank#
BrandLoyalty
%89%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1Surf
excelAriel282%3SunlightTide78%38%477%5Wheel75%6ActiveWhiteRin74%62%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
laundrydetergent,
which
of
thefollowing
brandsareyou
likelytouseagain
inthefuture?”.773%8Godrej
EzeeHenko72%969%Outofrespondents
whohaveused
XBrite,
62%
saidthey
would
usethebrand
again.LoyaltyN/A10Nirma68%16
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
areyoulikely
to
use
again
in
the
future?”;
Multi
Pick;
Base:n=77,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024XBrite
has
a
score
of
8%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofXBriteRank#
BrandBuzz%65%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.8%1Surf
excelAriel262%3Tide52%Outofconsumers
who
knew
thebrand,
8%
saidtheyhadheardaboutXBrite
inthemedia.
ThisranksthemoutsidetheTop10
compared
to
other
brandssurveyed
inthismarket.4Ghadi47%5Rin45%6SunlightNirmaWheelHenkoActiveWhite37%737%836%92%Buzz935%N/A1034%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=422,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.•
Identifyandunderstand
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