《商务英语4》期末考试精准题库

国家开放大学《商务英语4》期末考试精准题库

交际用语(49)

1-Amy,doyoushoponlineoften?一()

—>(Yes.It'sveryconvenientandthepriceisoftenlowerthanin

store)

2、一AretheProjectManagerslinkingupok?一()

一>(There'sbeenagoodatmosphereatthefirstmanagementmeetings)

3、一AretheProjectManagerssharinginformationandcontactsand

soon?一()

—>(Yes,there'sreallynothingtoworryabout)

4、一Arpthpreanydisadvantagestoshoppingonline?—()ButT

thinkthisproblemwillbesolvedsoon.

B.Ittakessometimeforthestuffyoubuyonlinetoarrive.

5、一AuntCindy,doyoushoponlineoften?

C.Yes.It'sveryconvenient.

6、一AuntCindy,doyoushoponlineoften?

C.Yos.It'sveryconvenientandthepriceisoftenlowerthanin

stroe.

7、一Betty,we'11haveabuffetpartynextSaturday.Willyoujoin

us?一()，Susan.Thankyou!

A.rdloveto

8、一Butthenwe*11havetoacceptaBoardofDirectorschosenby

ouryloukholdeiy.一()

-Xfrombeingamedium-tierfirmtobeingoneofthebigplayers)

9、一Canyoutelluswhyyouthinkthismakesgoodbusinesssense

toyou?一()

—>(wearegoingtohavetoconsiderfindingmoreinvestors)

10、一Couldyoubesokindastoturndownthatrock〃n〃roll?I'm

preparingfortomorrow'smeetingreport.

C.Sure.Sorrytodisturbyou.

11>一Haveyouevertriedshoppingonline?一()

—>(IprefertoactuallyseeandtouchwhatI'mbuyingbeforeI

payforit)

12>—Hello,isthatSailMovingCompany?

A.Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedo

foryou?

13、一Hello,thisisLucasBowen.I'dliketoordersomemachines.

—()

—>(Noproblem)

14、一Henry,what,doyouthinkofthenewtpam?—()1thinkthe

teamisstartingtogetalongquitenicely.

C.Verywe11onthewhole.

15、一HeyKyle,guesswhat!ThebossissendingmetoEuropefora

marketingseminarnextmonth.一()You，vebeenitchingtogoona

businesstripformonths.

B.Groat!Youmustbohappy.

16>—Howdoyoucalculatethefeeifweaskyoutomovetheoffice

furniture?一()

—>(Thecostdependsonthefloortomoveto,thedistancebetween

twoplacesandtheamountofthefurnituretomove)

17>一Howmuchofaproblemmeetingthebudget?一()

一一>(Well,ilseemslha.1weundereslimaledthecosts)

18、一HowwasyourtriptoLondon,Jane?一()

—>(Oh,wonderfulindeed)

19>—Howwouldyouliketogo?一()

―>(I'dliketoflytoFrankfurtforastayoftwodays)

20>一Iamgoingtoaskforapayrise.一()

一>(Ithinkyoumaytalktoyourboss)

21、一Iamgoingtoaskforapayrise.一()

C.Ithinkyounaytalktoyourboss.

22>—Ihadareallygoodweekendattheseaside.-().

B.Oh,I,mgladtohearthat.

23>—IthoughtthatifIcouldgetyoursupportfirst,itmight

makegettingapprovaleasier.

A.Well,you'vegotmysupportonthis.

24、一IthoughtthatifTcouldgetyoursupportfirst,itmight

makegettingapprovaleasier.一()

—>(Well,you,vegotmysupportonthis)

25、-T’11hpawayonabusinpsstrip.Wouldyoumindsigningfor

myexpressdelivery?

C.Fdbehappyto.

26、一r11beawayonabusinesstrip.Wouldyoumindsigningfor

myexpressdelivery?一()

C.I,dbehappyto.

27>—rmreallyfodupwithLarry!

C.Hey,what'sup?

28>—r11alsothrowinthediscountof10%onyourupfront

deposit.Whatdoyouthink-()

一>(ok,Ithinkwe'vebothhavedoneourbestforthis)

29>一r11beawayonabusinesstrip.Wouldyoumindsigningfor

myexpressdelivery?一()

-XTdbehappyto)

30、一rmreallyfedupwithLarry!—()

—>(Hey,what'sup?)

31、一Isthereabanknearhere?

C.Yes.Thereisonejustdowntheroad.

32、-LarryisthebiggestairheadI'veevermet.Healwaysmakes

carelessmistakes,andhe's—()

—>(Youshouldn，tbesonegative)

33>—Lookingatthis,ifmycalculationsarecorrect,weareabout

fivethousanddollarsover-()

—>(It'sgoingtocostaboutfivethousand

moretocompletethefirstorder)

34、一okaythen,sotoconfirm:a6%discountbutyoupayallthe

shippingandinstallation-()

-XThatsoundsallright)

35^-okay,whatisthedecision?一()

—>(but.itmaybpt.imptoconsidersomnmajorchangps)

36、一Somefriendssaywhentheygetthearticle,().一()

一>(it'squitedifferentfromwhattheysawonthewebsite

advertisement)

37、一Thanksforinvitingme,John,butI'vealreadymadeother

plans.一()

—>(Oh!I,msorrytohoarthat)

38、一Theclientsaidhehadtosendamonitorbackthreetimes

beforetheproblemwas—()

—>(Well,Iwonderwhethertherecentlayoffsareaffectingthe

qualityofourcustomerservice)

39>一Theywanttomakesureyou,repayingtaxesonthemoneyyou

nicike.一()

—>(We*repayingalright)

40、一We'vedoneverywellsofarbutifwewanttoseeserious

growth—().

一>(itmightbetimetoditchouroldbusinessmodelandgopublic)

41、一Whatdoesthecustomer'scomplaintsay?一()

B.Hesayshehasn'tgottenbackthemonitorforrepairs.

42、一Whatisthedistancebetweenthenewbuildingandyour

office?一()

B.Itisabout15kilometers.

43>—Youmean…likebecomingapublicly-tradedcompany?—That，s

right.()

A.It'ssomethingweshouldgiveseriousconsiderationto.

44、一Youmean...likebecomingapublicly-tradedcompany?一()

—>(Tt'ssomethingweshouldgiveseriousconsiderationto)

45>一(),butIstillhavethefeelingthatit'snotsafeenough.

—>(Payingonlineismuchsaferthanbefore)

46、一()？

-1expecttodepartforFrankfurtonSunday,September1st,any

timeafter

一>(Whendoyouplantoleave)

47>一()?一Sure,noproblem.First,goseeCindyandtellher

whereyou,re

—>(Canyoufillmoin)

48、一()?—Yes,businessclass.

一>(Willyouflybusinessclass)

49、一()Yes,businessclass.

A.Willyouflybusinessclass?

词汇与语法(94)

1、Althoughhehassoughttofindapeaceful(),heisfacing

morepressurefromhis

-Xsolution)

2、Althoughhehassoughttofindapeaceful(),heisfacingmore

pressurefromhisbusinessrivals.

C.solution

3、Amongthecritiqueswereallegations()somefranchiseusesits

politicalinfluencetoincreaseitsprofits.

C.that

4^Amongthecritiqueswereallegations()somefranchiseuses

itspoliticalinfluenceto

-Xthat)

5、Anon-linevirtualsupermarket()therealsupermarket,which

makesitfeelsoreal.

B.simulates

Anon-linevirtualsupermarket()therealsupermarket,which

makesitfeelsoreal.

—>(simulat.ps)

7、Athesametime,thenegotiatorkeepsthingssecret()would

limithis/herabilitytonegotiate.

B.that

8、Atthesametime,thenegotiatorkeepsthingssecret()would

limithis/herabilityto

—>(that)

9、Betterunderstandingofteamworkcanmakeyouamoreeffective

employeeandgiveyouanextra()inyourcorporateoffice.

A.edge

10>ButJerry,haveyoureallythough:thisupthecompanythat

()?Youwouldessentiallybegivingyourgreat-grandfatherbuilt.

A.through

11、Canyoufillme()?Ineedsomedetailedinformation.

C.in

12>Canyoutelluswhyyouthinkthismakesgoodbusiness()to

you?

C.sense

13、Chineseshoppersspentbillionsonlineyesterdayastheyto

okadvantage()discounts

—>(of)

14>Cooperatingissimplyworkingtogether()teammates()the

goodoftheteam.

A.as...for

15>Cooperatingissimplyworkingtogether()teammates()the

goodoftheteam.

―>(as…for)

16>Current()arcthosedebtsthatmustbepaidwithintheyear.

—>(liabilitiesj

17、Ciist.oinprsoft.pnremain()toabusinessthat,hasexcellent

serviceeveniftheir

一>(loyal)

18、Customerswon,tfindstoreclerkssittingaround().

B.watchingTVorplayingcards

19>Didyougetthefinancialrecords()shapeforyourauditnext

month?

A.into

20>Eventhoughhe's()outofcollegeandstillabitgreen.he

isagreatco-worker.

B.fresh

21>Fora1imitedcompany,thiswillincludethemoney()issuing

shares,andisknownasthesharecap!lai.

B.raisedby

22、friendsandcolleaguesgreetedeachotherwiththatdaywas

“Boughtanythingtoday?”

C.What

23、hasgoodreputationwillsoonerorlaterbesuccessfulinhis

business.

B.whoever

24、Hisideasarelinkedtothetheory()marketsareefficient,

whichmeansmarketactors

—Xthat)

25>HismethodsupportsMrShiller*sfindingsandhas()efforts

topredictpricesinthe

—>(influenced)

26、Tcouldn'tagreemore.That's():on!ydostreetshopping.

C.why

27^Ireally()theeffortyouhaveputinonyourteam'scurrent

project..

—>(appreciate)

28>I*mstillworkingon()afewproblems.

C.ironingout

29>Ifanyofthearticlesaredamagedduringmove,youmaymaxea

()for

—>(claim)

30>Ifpeople()we'reveryvaluabletheywon*tbuyourstock.

一>(don，tthink)

31、Ifthingshave(),thepersonyou'retalkingtowillwantto

knowthereasons.

—>(gonewrong)

32Ifyouareiiileiidiiig()justoneSchengencountry,youwill

needtoapplyforthe

一>(tovisit)

33>Inbusiness,whateveryoudo,donot()illegalbenefit.

A.chase

34、Itshould()thatfranchisingisoneofthemeansavailable

forgettinginvestmentmoney

一>(berecognized)

35>Itwill()abouteightpercentmorethaninitiallyprojected.

C.cost

36>It'ssaidthatsomemeasureshavebeentaken()thisproblem.

—>(todealwith)

37>Largeorganizationswillfind()impossibletomanageall

thesedataifmanualaccountingwereused.

C.it

38>Lookingyourcustomersintheeyeshowsthatwcarclistening

tothemandhearing

—>(what.thpyaresaying)

39、Manyofthebanksandtravelservicesinthewesterncountries

provideconveniencefor

一>(checks)

40>okay,let'ssaywemakeadecision();whatkindofpriceare

wethinkingabout

—>(togopublic)

41>Onekindofpartnershipiscalledalimited()

partnership.

—>(liability)

42、Please()anopenreturnflightfromBarcelonatoFrankfurt.

—>(book)

43Rcbpeuliiigfellowleainnialcskeepseveryoneinagood()and

encouragesoverallteamspirit.

A.mood

44>Someinthemarketnowwantgovernment()inordertoreduce

costs.

—>(regulation)

45、Someofthecustomers'complaintsseem().

B.unacceptable

46、Someofthe()solutionswillsupporttheserequirementsbetter

atthemoment.

C.proprietary

47>Somestoresevenoffer()lanesforcustomerswith10items

orlesstocheckoutquickly.

B.express

48、SometimesTsurfonlineshopstochecksomerelatedinformation,

andthengotoaphysicalstoretodothe()shopping.

A.actual

49、Tpammat.pswhohavpteamspiritarpmoresatisfied()t.hpir

teamactivities.

B.with

50、Teammateswaohaveteamspiritaremoresatisfied()their

teamactivities.

—>(with)

51>Thatmightboacceptable()youhandletheinsurancefees.

A.if

52That'ssomethingyoucanimprovebytalkingtohuman().

B.resources

53、TheAmericanideaofcustomerserviceis()eachcustomerthe

centerofattention.

—>(toiiiakc)

54、Thebottomhalfshows()thismoneycamefrom.

A.where

55>Thecustomerservicerepresentativewilloftenallowcustomers

toexchangetheproduct

—>(refund)

56、Theexecutiveteamhavetoholdanurgentmeeting()theysee

thebadmarket

—>(because)

57>Thefranchisor()thefranchiseeshouldobservetheregulations

tomakethebusinessgowell.

B.aswellas

58>Theinstructiondescribescompletelythe()anditssafety

basis.

C.facility

59>Thelong-termassetsareknownas()assets.

A.fixed

60、Thepeople,myourdppart.mpntSPPRIso()andmeptohearound.

C.capable

61>Theprocessingtime()perembassy.

C.varies

62>Theproprietorownsallofthepropertyofthebusinessandis

responsible()

—>(for)

63>Thesameistrue()individualproprietorships.

C.at

64、Theteammenbersare()andhelpingeachotherout.

-->(gettingalong)

65>Theirskilland()hasgotthemonthesales

team.

—>(enthusiasm)

66Thenyour()willbesoldbyauction.

—>(stuff)

67、Therearemoreandmore()ofsoftwareforaccounting,this

hasmadethedifferenttypesofsoftwaremoreaccessibleintermsof

costsandvariety.

A.manufacturers

68>Theyexchangedtalesof()ordisappointingnewsofpopular

itemssoldoutminutes

—>(bargains)

69>Theyexchangedtalesof()ordisappointingnewsofpopular

itemssoldoutminutesafterthespreebeganatmidnight.

A.bargains

70>Theywantedto()adiscussiononeconomics.

--Xinitiatc)

71、Toattractinvestors,thegovernmenthas()itstaxandlabor

1aws.

C.adjusted

72>Trademarks,proprietaryservicemarksandregulationsneed()

carefully.

A.tobeobserved

73>Trademarks,proprietaryservicemarksandregulationsneed()

carefully.

A.tobeobserved

74^Travelers,when()thechecks,havetosignthechecksinthe

presenceofthebankorserviceclerks.

B.buying

75>Traveller'schecksaregenerally()smallfacevalue.

—>(of)

76、Travellers,when()thechecks,havetosignthechecksin

thepresenceofthe

—>(buying)

77、Wecan，tmanagethat()youpayfortheinstallation.

C.unless

78>Wedicin'tunderstandhowdifficultitwasto()suchabreakfast.

B.distribute

79>Weusedto()cashadvances.

C.have

80、Well,thedayweofferstockforsaleisthedaywewillsee

howmuch()thereismourcompany.

C.faith

81、What'smore,it'snotalwaysso()forustopayonlineas

hackersmightstealourusernameandpassword.

B.safe

82Whentherestoftheroom()emotional,staycoolanduselogic

tonegotiateandclose.

B.gets

83>Whiletheotherpeople()anddiscussedtheproblemtogether,

Tedignoredthem.

A.interacted

84>Withoutclosequalitycontrol,wemay()fraud,andthee-

shopmaysuddenlygo

—>(encounter)

85>Youcandownloadandprintoffthe()online.

一>(form)

86>Youcanshowrespecttoyourteammates()everyonefairlyand

equally.

-一>(byliealiiig；

87、()behalfofVancouverC&SInt,1TradeCorp.,Iampleased

toinviteyouandyourcolleaguestovisitus.

B.On

88、()friendsandcolleaguesgreetedeachotherwiththatdaywas

Boughtanything

—>(What)

89>()hasgoodreputationwillsoonerorlaterbesuccessfulin

hisbusiness.

—>(Whoever)

90、()thesituationmaybe,makesurethatyoudon'tleaveyour

customerwithan

—>(Whatever)

91、()youhaveajob,youmaybeinthemarketforanotherone.

A.Evenif

92、()behalfofVancouverC&SInt'!TradeCorp.,Iampleasedto

inviteyouandyourcolleaguestovisitus.

C.On

93>()hasgoodreputationwillsoonerorlaterbesuccessfulin

hisbusiness.

B.whoever

94、一okay,whatisthedecision?-Asyouknow...wehavebeen

aprivatelyheld,family-ownedcompanyforover120years，().

B.butitmaybetimetoconsidersomemajorchanges

阅读理解(单选)(6)

1、Businessesarestructuredindifferentwaystomeetdifferent

needs.

21.Thispassageismainlyabout().

—>C.howdifferentformsof

businessareoxguiiizud

22.Whatisusuallyneededtodecidetheportionofthepartnership

eachpersoncontrols?().

—>B.Anagreement.

23.Whoarenotincludedin1imited1iabi1itypartnerships?().

—>C.Unlimitedpartners.

24.Howcancorporationsraisemoney?().

―>A.Bysellingstock.

25.Whocontrolscorporatepoliciesinacorporation?().

—>B.Aboardofdirectors.

2、Chinahasthemostfranchisesintheworldbutthescaleof

theiroperations

1.Accordingtothepassage,thepassagemainlytalksabout.

—>C.anoutlineoffranchisinginChina

2.KFCwasthe()foreignfranchisetoChinain1987andis

widespread.

—>A.mostprofound

3.Manyfranchisesarpinfact,joint-venturps,hecausp.

->A.atthebeginningstage,franchiselawwasnotsoclear

4.ForeignfranchisegrowsinChinabecauseof.

―>B.thesmal1amountofretailtrade

5.Thewriterhasthe()attitudetofranchisinginChina

—>B.positive

3、CyberMondayrockedwhilemobi1csalesroared.

1.Retailersusedmobiledevicesanddrovenearlyathirdof

traffic,orevenmorethanhalftoonlineshopping.Asweknowthat

doesn'tbelongtothemobiledevice.()

―>C.personalcomputer

2.PlayStation4andXboxOneconsolesweresoldoutonthe

afleriiouuMoudciyalthoughtheywuiun，Ievendisuuuiilud.()

—>B.Walmart,com

3.AccordingtosalesonAmazonwereup44.3%overlastyear,while

salesateBaywereup32.1%.()

—>C.ChannelAdvisor

4.CyberMondaydealsonSundaywithaCyberthonthatdrewmore

thanpeopletothesite.()

—>A.350,000

5.Wecaninferfromthepassageisn，tanonlineretailer.

()

—>B.ChannelAdvisor

4、Emotionsplayanimportantpartinthenegotiationprocess,

althoughitisonly

1.Emotionsplayanimportantroleduringthenegotiation,although

theireffectisbeingstudiedjust.

—>C.notlongbefore

2.Negativeemotionsmay()makeconcessions.

->A.hphelpfuto

3.Duringnegotiations,thedecisionastowhetherornottosettle

dependsinpartonemotionalfactors.

―>B.tosomeextend

4.Attainingconcessionscanbedone.

—>C.bybothnegativeandpositiveemotions

5.Indifferentcultures,negotiatorsshoulduse()strategicsto

showpositiveandnegativeemotions.

―>B.different

5、Identifythecountryorcountriesyouwillbetravellingto.

21.Thispassageismainlyabout().

—>C.howtoapplyforaSchengenvisa

22.IfyouaieiuleiidiugLuvisilIwoorinoxeSuheiigeucountries,

youwillneedtosendyourapplication().

->A.totheembassyorconsulateofthecountrythatshallbe

yourmaindestination

23.Youcandownloadandprintofftheform().

——>B.ontheInternet

24.YouarerequiredtoshowthefollowingdocumentsEXCEPT().

——>C.abirthcertificate

25.TheprocessmgtimeIsperembassy().

—>A.different

6、Teamspiritcanmakeorbreakatean.Teammateswhohaveteam

1.Teammateswhohaveteamspirit.

—>B.arebetterabletoworktogetherandachieveteamgoals

2.Accordingtothearticle,teamspiritmeans.

—>C.cooperation,motivationandrespect

3.Cooperationisaskillthat.

—>A.canbesharpenedduringpractice

4.Beingmotivatedmeans.

->C.youshouldgiveyourbestinanycircumstances

5.Respectingyourteammates.

——>B.cankeepeveryoneinagoodmood

阅读理解（判断）（8）

1Achallengeinworkingincustomerserviceistoensurethat

youhave

1.Thegoalofcustomerserviceistogivecustomersanexperience

thatmeetstheirexpectations.

—>F

2.Leaveyourcustomerwithanunansweredquestionisunacceptable.

—>T

3.BothpoisilivebodyIcniguageandnegativebodylanguageaxe

necessaryincustomerservice.

->F

4.Eyecontactisoneofthemostimportantaspectsofpositive

bodylanguage.

—>T

5.Theunderlinedgoingtheextramiletohelptheminthelast

paragraphmeansgoingalongwaytohelpthem.

—>F

2Chineseshoppersspentbillionsonlineyesterdayasthey

tookadvantage

1.Onlineretailerstookholdoftheshoppingspreetoincrease

salessuccessfully.

—>T

2.ThefinalfigureofSinglesDayforthisyearreached19.1

billionyuan.

—>F

3.CyhprMondayisasimi1arevent,intheGreatBritain.

—>F

4.Othere-commercesitesdidaswellasAlibabaGrouponSingles

Day.

—>F

5.JackMa'sgoaloftransactionsizeistoreach100billionyuan

inseveralyears.

—>T

3、Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyou

tofindtheperfectopportunity.

1.Decideonabusinesswithlearningorseeingwhattheday-to-

daywilllooklike.

—>T

2.Beforeyou*vedeterminedwhatroleyouwantinafranchise,

it'stimetostartthebusiness.

—>F

3.Beforesigningontoafranchise,theessentialjobistoask

thefranchisorabouttheexecutiveteamanditspastindustry

experience.

—>T

4.Thefirstthingtolookatishowlongafranchisewouldtaketo

purchase.

—>F

5.Tomakesurethatwhenyouwanttoleavethebusiness,youhave

madeenoughmoneyandyouaresatisfiedwiththat.

—>F

4、Manyofthebanksandtravelservicesinwesternprovide

26.Itisconvenientforthetravelerstotravelaroundtheworld

asmanybanksandtravelservicesissuetravelers'checks.

—>T

27.Therearenosignaturesoftravelerswhohaveboughtthechecks.

—>F

28.Quiteafewtravelersliketobuythechecks.

—>T

29.Travelersdonotworryaboutthecirculationperiodofthe

chocksasthereisnotimelimitforit.

—>T

30.Banksandtravelservicesarereluctanttoprovide

travelers*checks.

—>F

5、Theartofnegotiatingisadifficul:skillformostofus,even

goodbalcspuuple.

1.Ifyoulettheotherpartystartnegotiations,youwillbe

completelygraspthecontrol,oftenwithoutevenrealizingit.

—>F

2.So,neverletbothpartiescontrolthenegotiations.

—>F