2026人工智能AI的价值研究报告

seankask,chiefAlstrategyofficer,SAP

ThevalueofAl:2026SAP&oxfordEconomics2

TheValueofAI:2026SAP&OxfordEconomics3

what'SInside:

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TheValueofAI:2026SAP&OxfordEconomics5

TheistateofiAl

AIADOPTioN

AIMATURITY

AgenticAl

22%42%29%7%1%

GenAl

13%40%35%14%

Alautomation

13%26%39%21%

●NoplanstoadoptplanningExperimentingscalingLeading

*2025results

TheStateofAI

TheValueofAI:2026SAP&OxfordEconomics6

AIAPPROACHES

strategic,holisticprioritization

Department-ledpriorization

piecemealprioritization

Adhocinvestment

*2025results

TheStateofAI

32%

44%

15%

twoears.

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AGENTICAI

Notprepared

partiallyprepared

prepared,withsomegaps

Fullyprepared

*2025results

HowpreparedisyourorganizationtodeployandscaleAlagents?

TheStateofAI

54%

25%

3%5%v

eVeanluteicofAAI:i2s06nSdAPw&hOaxtfoidcEacni.cs8

AILEADERSHIP

DedicatedbudgetforAlinitiatives

AdesignatedAlleader

TrainingonAlcapabilitiesandrisk

ExecutivekpIsforAladoption

TheStateofAI

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creatingvalue

$24.6M

$20.8M

$28.4M

$36M

$30M

$39.9M

$25.9M

$37.2M

AISPEND:

44%

46%

45%

46%

43%

44%

45%

46%

$18.5M

$31.2M

$19.8M

$18.3M

$27.5M

45%

44%

46%

44%

45%

CreatinValue

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ROITHISYEAR

RolINNEXT2YEARS

CreatinValue

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CreatinValue

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AndthenatureofAlRolischanging.

BENEFITSOFAI

Insightsanddecisions

productivity

costefficiency

Innovation

Trustandcollaboration

Timetovalue

●NOImprovementMinorImprovementModerateImprovementsignificantImprovementweDONotTrackThisoutcome

TowhatextenthasAlimprovedthefollowingoutcomesinyourorganizationtodate?

CreatinValue

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ManagingAIchallenges

WHAT'SIMPACTINGAIROI?

64%

42%

48%

Dataqualityoravailabilityissues

InsufficientAlskillsorexpertise

Technologylimitations

Insufficientinvestment

*2025results

whatarethemainreasonsyourorganizationisnotdrivinggreatervaluefromA1?

17

*2025results

ManagingAlchallenges

DATAREADINESS

overall

operations

productDevelopment

procurement

CEO/Executiveoffice

HR

Finance

Legal&risk

64%

57%

44%

38%

35%

34%

21%

ReadyNotreadyorneutral

Howwouldyourateyourorganization'sdatareadinessforAIoverallandbybusinessfunction?

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WORKFORCEINSIGHTS

Rankingoftopworkforceconcerns

ManainAIChallenes

2

3

4

5

whichworkforcerisksareyoumostconcernedaboutasAlscalesacrosstheorganization?19

ManainAIChallenes

IMPACT

ThevalueofAl:2026SAP&oxfordEconomics

PLANNING

73%

65%

57%

48%

*2025results

HowisyourorganizationintegratingAlintoitslong-termworkforceplanning?

ManainAIChallenes

TheValueofAI:2026SAP&OxfordEconomics21

SHADOWAI

*2025results

ManainAIChallenes

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SHADOWAIIMPACT

Inconsistentorinaccurateoutputs

DataleakageorIpexposure

securityvulnerabilities

complianceviolations

29%

*2025results

ManainAIChallenes

54%

49%

36%

34%

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ManainAIChallenes

GOVERNANCEIMPORTANCE

"Algovernanceisthegreatestchallengebusinessesdonotknowtheyhave."

33%

12%

31%

31%

24

ThevalueofAl:2026SAP&oxfordEco