雨课堂学堂在线学堂云《Performance Management-Making Excellence Visible（广西机电职业技术学院）》单元测试考核答案

PerformanceManagement—MakingExcellenceVisible第1题Single-choiceQuestionsQuestion:DuringCOVID-19pandemic,acompanydoubleditsproductionscalebeforetheepidemicimprovedin2023.Asaresult,whichofthefollowingisthemainreasonwhythecompany'smasksalesin2023werelessthan20%oftheexpected?()AImproperincentivesBInternalenvironment(decision-makingmistakes)CExternalenvironmentDBadopportunities第2题Multiple-choiceQuestionsWhichofthefollowingfactorsneedtobeconsideredwhenanalyzingthecausesofperformance?()AIncentivesBSkillsCEnvironmentDOpportunitiesEPersonalInterestsofEmployees第3题Theeffectofopportunityonperformancedependsentirelyonthelevelofeffortoftheindividual,independentofexternalconditions.第1题Single-choiceQuestionsIntheprocessdesignofperformancemanagement,themaintaskoftheperformanceplanningstageis().ASuperviseandinspecttheimplementationoftheplanoftheexamineeBAdoptscientificandreasonableassessmentmethodstoassesstheworkoftheexamineeCThesuperiorandtheappraisedfullycommunicateandreachaconsensusonjobresponsibilities,taskimportance,performancemeasurementstandardsandotherissuesDApplytheresultsofperformanceappraisaltoallaspectsofhumanresourcemanagement第2题Multiple-choiceQuestionsWhichofthefollowingphasesdoestheprocessofperformancemanagementinclude?()APerformanceplanBPerformancemonitoringandcoachingCPerformanceappraisalDPerformancefeedbackandimprovementEApplicationanddiagnosisdevelopmentofperformanceappraisalresults第3题TrueorFalsePerformancemanagementonlyincludestwostages:performanceappraisalandperformancefeedback.()ACorrectBWrong2.1.1Exercise第1题Single-choiceQuestionsKeyPerformanceIndicators()areproposedbasedonwhichofthefollowingtheoriesandprinciples?()AManagementbyObjectivesTheoryand"Two-EightPrinciple"BManagementbyObjectivesTheoryand"Three-SevenPrinciple"CContingencyTheoryand"Two-EightPrinciple"DContingencyTheoryand"Three-SevenPrinciple"第2题Multiple-choiceQuestionsWhichofthefollowingstatementsaboutkeyperformanceindicators()iscorrect()AKPIisstrategy-centered,andthedesignandapplicationoftheindicatorsystemservetheachievementoftheorganizationalstrategicgoalsBKPIindicatorsincludefinancialindicatorsandnon-financialindicators,mainlynon-financialindicatorsandsupplementedbyfinancialindicatorsCTheestablishmentofKPIindicatorsmustgothroughfivesteps:definingorganizationalstrategicobjectivesandestablishingorganizational-levelKPIs,etc.DKPIissuitablefororganizationswithsmallorganizationscaleandrelativelysimplemanagementsystemEKPIsaremorefocusedonindividualmanagementandmoreinclinedtoquantifyindicators第3题Keyperformanceindicators(KPIs)canonlybegeneratedbydecomposingstrategicobjectiveslayerbylayerfromtoptobottomwithintheorganization.2.1.2Exercise第1题Single-choiceQuestionsAmongthecommonanalysismethodsofkeyperformanceindicators,()isusedtoanalyzethetalentcompositionanddevelopmentstrategybasedonperformanceappraisalresults.AFishbonediagramanalysismethodBNine-boxgridanalysisCDuPontanalysisDBostonmatrixanalysis第2题Multiple-choiceQuestionsWhichofthefollowingaspectsareincludedintheextractionpathwayofkeyperformanceindicators?()AOrganizationalstrategicobjectivesBJobresponsibilitiesCKeybusinessprocessesDPersonalwishesofemployeesEIndustryaveragelevel第3题Whenscreeningkeyperformanceindicators,theindicatorswithhighmeasurementcostmustnotbeusedasthefinalkeyperformanceindicators.2.2.1Exercise第1题WhichofthefourdimensionsoftheBalancedScorecardisthemostfundamentalfactor,thecauseofalloutcomes?()AFinancialManagementBCustomerManagementCInternalProcessManagementEmployeeLearningandGrowthDEmployeeLearningandGrowth第2题Multiple-choiceQuestionsWhichofthefollowinggoalscantheBalancedScorecardhelpanorganizationachieve?()AImproveuserssatisfactionBImprovefinancialperformanceCOptimizeinternalprocessesDCompletelyeliminateorganizationaloperationalrisksEAlloptionsarecorrect第3题ThereisacausalrelationshipbetweenthefourdimensionsoftheBalancedScorecard,whichcanpredictfutureoperationalconditionsthroughforward-lookingmetricanalysis.2.2.2Exercise第1题Thetwomostimportantkeylinksintheapplicationofbalancedscorecardare()AEstablishmentandimplementationoforganizationalstrategy,designandestablishmentofperformanceindicatorsystemBStrategysortingoutandformulatingclearstrategiesandstrategicmaps;AnalyzekeysuccessfactorsandestablishkeyperformanceindicatorsystemCOrganizinginternalcommunicationandtraining,identifyingquantitativemeasurementindicatorsDImprovementofindicatorsystem,timelycommunicationandfeedbackofevaluationprocessandresults第2题Thebalancedscorecardrequiresthatthedesignofeffectiveperformancemanagementsystembeorientedtostrategicgoalsanddecomposeperformanceindicatorsfromtoptobottom.Itsfunctionsinclude()AEstablishhorizontalandverticalinternallinkagesfocusingontargetedresultsBLinkdepartmentalperformanceindicatorstoorganizationalperformanceindicatorsCStrengthenteamworkwithintheorganizationDPromotecoherencewithintheorganization第3题Inthebalancedscorecard,onlythefinancialstrategicobjectivesneedtobedecomposed,andotherdimensionsdonotneedtobedecomposedintokeyperformanceindicators.()2.3.1Exercise第1题Thetwomostimportantkeylinksintheapplicationofbalancedscorecardare()AEstablishmentandimplementationoforganizationalstrategy,designandestablishmentofperformanceindicatorsystemBStrategysortingoutandformulatingclearstrategiesandstrategicmaps;AnalyzekeysuccessfactorsandestablishkeyperformanceindicatorsystemCOrganizinginternalcommunicationandtraining,identifyingquantitativemeasurementindicatorsDImprovementofindicatorsystem,timelycommunicationandfeedbackofevaluationprocessandresults第2题Thebalancedscorecardrequiresthatthedesignofeffectiveperformancemanagementsystembeorientedtostrategicgoalsanddecomposeperformanceindicatorsfromtoptobottom.Itsfunctionsinclude()AEstablishhorizontalandverticalinternallinkagesfocusingontargetedresultsBLinkdepartmentalperformanceindicatorstoorganizationalperformanceindicatorsCStrengthenteamworkwithintheorganizationDPromotecoherencewithintheorganization第3题Inthebalancedscorecard,onlythefinancialstrategicobjectivesneedtobedecomposed,andotherdimensionsdonotneedtobedecomposedintokeyperformanceindicators.()2.3.2Exercise第1题WhichofthefollowingstatementsaboutOKRimplementationiswrong()AOKRgenerallytakesaquarterlycycle,butalsotakesayearormonthcycleBThefocusofimplementationinOKRimplementationis"regularinspectionandadjustmentifnecessary",usuallyonceaweekormonthCTheOKRmeetingonlyincludesthereviewoftheOKRpartofthepreviousquarterDThekeytoOKRimplementationliesinthedisclosureofallemployees第2题WhenselectinganOKRtool,thefactorstoconsiderare()ANumberofpeopleusingtheOKRtoolBIstheOKRtoolmainlyusedbyexecutives,teams,orindividuals?CWhetherOKRisscoredbasedonpredictivedataorrecentprogressinformation,oracombinationofthetwoDIsitnecessarytodesigngamificationelementsinthesoftware?EWhetherOKRtoolsmusthaveglobalmarketcoverage第3题ThescoreoftheOKRscorewillbelinkedtothesalary.()3.1.1Exercise第1题Inperformancemanagement,ifthepurposeistotrainanddeveloptalents,whichofthefollowingcombinationsofassessmentsubjectsismostappropriate?()AOnlysuperiorassessmentBCombinationofsuperior,peerandself-assessmentCSubordinateassessmentonlyDExternalcustomerassessmentonly第2题Whichofthefollowingarecommonsubjectiverisksinperformancemanagement?()AHaloeffectBRecentbehavioralerrorCTendencytobebroadorstrictDPersonalbiasEClarifyassessmentcriteria第3题Inperformancemanagement,thechoiceofappraisalsubjectdependsonthepurposeofperformancemanagement,thetypeofappraisedperson,andtheappraisalindicatorsandstandards.()3.1.2Exercise第1题Whichofthefollowingmethodscaneffectivelyavoidsubjectiverisksinperformancemanagement?()AAssessmentonlybysuperiorsBUsegroupassessmentCEvaluationbasedonrecentperformanceonlyDSelf-evaluationbyemployeesonly第2题Whichofthefollowingcontentsbelongtothetrainingofperformancemanagementsubjects?()AContentsandrequirementsoftheperformancemanagementsystemBBasictheoriesandmethodsofperformancemanagementCDesignprinciplesofperformanceappraisalindicatorsandscoringstandardsDErrorpreventionandcorrectioninperformancemanagementimplementationEHowtoorganizeeffectiveperformanceinterviews第3题Thetrainingofperformancemanagementsubjectsisdispensableandhasnoimpactontheresultsofperformanceappraisal.()3.2.1Exercise第1题Inperformanceappraisal,theprinciplethatshouldbefollowedinsettingweightsdoesnotincludewhichofthefollowing?()AOveralloptimizationBCombinationofsubjectiveandobjectiveCCollaborativeconcentrationDEqualdistribution第2题Whichofthefollowingmethodscanbeusedtosettheweightofperformanceappraisalindicators?()AExpertmethodBPanelmethodCCollectivevotingapproachDRandomallocationmethodEHistoricaldatamethod第3题Whensettingtheweight,youcanignoretheorganization'sstrategicobjectivesandindustrypractices,andonlysetitaccordingtopersonalexperience.()3.2.2Exercise第1题Intheweightsettingofperformanceappraisalindicators,whichofthefollowingmethodsneedstocomparetheimportanceofindicatorspairwiseandusethe"five-pointscoringmethod"forscoring?()AExpertmethodBSortingmethodCWeightfactorjudgmentmethodDPanelmethod第2题Whichofthefollowingdescriptionsabouttheweightsettingmethodofperformanceappraisalindicatorsiscorrect?()ATherankingmethodrequiresexpertstorankindicatorsaccordingtotheirimportance.Thehigherthetotalscore,thegreatertheweightBIntheweightfactorjudgmentmethod,ifthescoreofanindexis4points,thescoreofanotherindexcomparedwithitis0pointsCThepanelmethoddirectlyassignsweightsthroughmultipleroundsofdiscussion,withouttheneedforstatisticsDTheweightcalculationresultofthesortingmethodneedstobeadjustedtoanintegermultipleof5%ETheweightfactorjudgmentmethodissuitableforscenarioswithlowerjoblevelsandfewerassessmentindicators第3题Intherankingmethod,ifthetotalrankingscoreofanindexamongfiveexpertsishigher,itsweightvaluemustbegreater.()3.3.1Exercise第1题Whichofthefollowingisoneofthethreeelementsofthescoringstandardofperformanceappraisalindicators?()AStandardintensityorfrequencyBPersonalpreferenceoftheassessorCEmployees'yearsofserviceDCompanyhistoricaldata第2题Whichofthefollowingaretheprinciplesandcharacteristicsofthedesignofperformanceappraisalindexscoringstandards?()APosition-basedratherthanemployee-basedBMustbefullyquantifiedCToquantifyasmuchaspossibleDFormulatedthroughconsultationbetweenthetwopartiesETimelineforcompletion第3题Theadditionandsubtractionmethodisusuallysuitableforsituationswheretheobjectivesandtasksarerelativelyclear,thetaskcompletionisrelativelystable,andemployeesareencouragedtomakemorecontributionswithinacertainrange.()3.3.2Exercise第1题Inperformanceappraisal,themethodsuitableforappraisingparticularlyimportantqualitativeindicators,andtheresultisonlyscoringornotscoringis()AIntervalprogressivemethodBVitalindicatorscoringmethodCSortingmethodDGradedescriptionmethod第2题Regardingtheapplicationofrankingmethodinperformanceappraisal,whichofthefollowingstatementsiscorrect()ATherankingmethodonlydeterminesthescorebasedontheabsolutevalueoftheindicator,regardlessoftherelativepositionBTherankingmethoddeterminesthescorethroughranking.Thehighertheranking,thehigherthescoreCTherankingmethodappliestoalltypesofachievementindicatorsDRankingcanmotivateemployeestoimprovetheirperformancerankingsEThescoringalgorithmoftherankingmethodmaytakeintoaccountthepromotionordeclineoftheranking第3题GradedescriptionmethodIntheassessment,differentsituationsofthesameperformanceindicatorcorrespondtodifferentgradesandscores,whichcanmakeemployeesclearlyunderstandtheadvantagesanddisadvantagesintheirwork.()4.1Exercise第1题Thefirststepofperformancemonitoringis()AConductbehavioralobservationsBClarifythemonitoringpurposeCFindtheproblemsandcausesDGuidesubordinates,analyzereasons,andputforwardimprovementrequirements第2题Inthestepsofperformancemonitoring,whichofthefollowingmattersshouldbepaidattentiontowhenobservingbehavior()ANeedtoobservearoundperformancegoalsBOccupyafavorableobservationpositionCOnlyfocusontheworkresultsofemployeesandignoretheworkprocessDFocusontheactualbehaviorofsubordinates,ratherthanjuststayingonsubjectivevaluejudgmentsEProvideon-sitecounselingtosubordinateswhenappropriateandhelpthemsolveproblemsonthespot第3题Thestepsofperformancemonitoringareindependentofeachother.Aftercompletingonestep,youcanenterthenextstepwithoutgoingbackandforth.()4.2.2Exercise第1题Whichofthefollowingisthemainpurposeofperformancecoaching?()ACriticizethewrongbehaviorofsubordinatesBImprovethecompetencyandprofessionalcompetitivenessofsubordinatesCIncreasetheauthorityofmanagersDCompletethetasksassignedbysuperiors第2题Whichofthefollowingbelongtothekeypointsofbehavioralobservation?()AObservefromtheperspectiveofwhetheritisconducivetotheachievementofperformancegoalsBFocusonlyonthewrongbehaviorofsubordinatesCReducesubordinateattentiontoobserversDTakesimplenotesandrecordkeyeventsEOnlyrecordthestrengthsofsubordinatesandignoretheweaknesses第3题Intheprocessofperformancecoaching,managersshouldcompletelyadopttheirownplanswithoutconsideringthesuggestionsofsubordinates.()4.3Exercise第1题Whichofthefollowingisthemainfeatureofthe"criticaleventmethod"inperformanceinformationcollection?()ARecordthedailyworkattendanceofemployeesBRecordparticularlyprominentorabnormalerrorsCRegularspotchecksonthequantityandqualityofproductionorservicesDEvaluatetheworkofsubordinatesthroughquestionnaires第2题Whatisthepurposeofperformanceinformationcollection?()AProvidefactualbasisforperformanceappraisalBProvidefactualbasisforperformanceimprovementCIdentifyperformancedifferencesandtheircausesDProvideinterestprotectionforlabordisputesettlementEImprovethelevelofemployeeremunerationandbenefits第3题Intheprocessofcollectingperformanceinformation,managerscanrecordthespeculationofinformationprovidersasfactualbasis.()5.1.1Exercise第1题Whichofthefollowingisadisadvantageofthesubjectiveevaluationmethod?()AAssessmentstandardsaredifficulttounifyandeasilyinfluencedbysubjectivefactorsBApplicabletoenterpriseswithclearstrategicobjectivesCBeabletoprovidespecificfactualbasisforperformancefeedbackDTheassessmentresultshavelowreferencevalueforpersonneldecision-making第2题Regardingthesubjectiveevaluationmethod,whichofthefollowingdescriptionsiscorrect()AMainlyassesstheworkresultsoftheexamineeBApplicabletotheassessmentofemployeesinjobswithfrequentinterpersonalcontactsandinteractionsCTheassessmentcriteriaofthismethodaredifficulttodetermineDTheassessmentresultsofthismethodhavereferencevalueforpersonneldecisionssuchasemployeepromotionandsalaryincreaseEIthashighreliabilityandvalidity第3题Theassessmentdimensionofsubjectiveevaluationmethodcanbecloselylinkedwiththestrategicobjectivesoftheorganization.()5.1.2Exercise第1题Thefirstthingthatneedstobedonetoadoptthealternatingarrangementmethodis()ASelectthebestcandidatesBDesignspecificassessmentstandardsCMakealistofalltheexamineesDConductcomprehensiveevaluationoftheexaminee第2题Whichofthefollowingsubjectiveevaluationmethodsis()AArrangementmethodBKeyperformanceindicatormethodCPairedcomparisonmethodD360-degreefeedbackmethodEForceddistributionmethod第3题Themandatorydistributionmethodcan'tfullyreflecttheindividualdifferencesandactualsituationofemployees.()5.2.1Exercise第1题Whichofthefollowingisnotabehavior-orientedobjectiveassessmentmethod()AWeightedselectionscalemethodBManagementbyobjectivesmethodCBehavioralanchoringgradeevaluationmethodDBehavioralobservationmethod第2题Regardingtheimplementationstepsoftheweightedselectionscalemethod,whichofthefollowingdescriptioniscorrect()AThereisnoneedtodeterminetheassessmentitems,andallemployeesaredirectlyassesseduniformlyBTheweightofeachassessmentindicatoristhesameCItisnecessarytodesignascaleforeachassessmentindicator,andeachoptioninthescalecorrespondstoadifferentscoreDTheappraiserscoreseachindicatoraccordingtotheperformanceoftheappraised,andthescoringrangeisdeterminedatwillEFinally,thescoresofallindicatorsneedtobeweightedandsummedtoarriveatthetotalscore第3题Thecriticaleventmethodonlyfocusesontheeffectivebehavioroftheexaminee,andtheinvalidbehaviorisnotrecorded.()5.2.2Exercise第1题Thebehaviorobservationmethodmainlyconductsemployeeassessmentthrough()AEmployeeself-evaluationBMutualevaluationamongcolleaguesCScoringbysuperiorleadersDDirectlyobserveandrecordthebehavioroftheexaminee第2题Whatiswrongaboutthebehavioralanchoringgradeevaluationmethodis()AThebehavioralanchoringgradeevaluationmethodisapurelyquantitativeevaluationmethodBThismethodcombinescriticaleventandgradeevaluation,andhastheadvantagesofdescriptiveandquantitativeCTheimplementationstepdoesnotincludethelinkofprovidingfeedbackDOneoftheshortcomingsofthebehavioralanchoringratingevaluationmethodisthatitmaypaytoomuchattentiontotheprocessandignoretheresultsEThemethodissimpletodesignandimplementandhaslowcost第3题Behaviorobservationmethodcancapturetherealbehavioroftheexamineeinthenaturalstate.()5.2.3Exercise第1题Theresult-orientedobjectiveappraisalmethodismainlybasedonthe()oftheappraisedperson'sperformanceappraisal.AActualoutputBWorkattitudeCTeamworkabilityDInnovationcapabilities第2题Thefollowingdisadvantagesoftheperformancestandardmethodare()AIttakesupmoremanpower,materialresourcesandfinancialresources,andthecostishigherBHelptoimprovetheenthusiasmandefficiencyoftheexamineesCPayingtoomuchattentiontotheresultsmayleadtoignoringtheeffortsandeffortsoftheexamineeDIfperformancestandardsaresetunreasonablyorincentivemeasuresarenotinplace,employeesmaynotbeeffectivelymotivatedEIttakesalotoftimeandenergytorecordandsortouttheperformancedataoftheexaminee第3题Themanagementbyobjectivesmethoddoesnotemphasizetheself-supervisionandadjustmentoftheexamineeintheimplementationprocess.()5.2.4Exercise第1题Theachievementrecordingmethodismoresuitablefor()ASalesstaffBTeachersandexpertsengagedinteachingandscientificresearchCManagementpersonnelDProductionpersonnel第2题RegardingtheimplementationstepsoftheLaborQuotaLaw,whichofthefollowingarecorrect?()AEstablishreasonableoutputorman-hourstandardsaccordingtojobresponsibilitiesandjobdifficultyBMainlyrelyonthesubjectivejudgmentofsuperiorsupervisorstosetassessmentstandardsCNeedtoregularlyrecordtheworkloadandqualityactuallycompletedbyemployeesDTheassessmentresultsdonotneedtobefedbacktoemployeesandaredirectlyusedforsalarycalculationEThequotastandardshouldbedynamicallyadjustedaccordingtotheassessmentresultsandemployeefeedback第3题Shortgrammarcanhelpimproveemployees'self-awarenessandself-managementabilities.()5.3Exercise第1题Whichofthefollowingdoesnotbelongtotheevaluationangleofthe360-degreeevaluationmethodis()ASuperiorevaluationBSubordinateevaluationCColleagueevaluationDPassers-byevaluation第2题Theimplementationstepsof360-degreeevaluationinclude()ADeterminetheassessmentobjectBSelectassessmentcontentCSelecttheassessorDDesigntheevaluationquestionnaireEDatacollection第3题360-degreeevaluationisalow-costandhigh-efficiencyevaluationmethod.()5.5Exercise第1题Whichofthefollowingisoneofthefuturedevelopmenttrendsofdigitalassessmentsystem?()AReducedataanalysisfunctionsBApplyartificialintelligenceandmachinelearningtechnologyCRestrictmobileaccessDIncreaseuseofpaperforms第2题Whichofthefollowingdescriptionsaboutthefuturedevelopmenttrendofdigitalassessmentsystemarecorrect?()AThedigitalassessmentsystemwillbemoreintegratedwithartificialintelligenceandmachinelearningtechnologytorealizeautomaticanalysisandpredictionofperformancedata.BThedigitalappraisalsystemwilltendtoprovideareal-timefeedbackmechanism,sothattheappraisedcanknowtheirperformancestatusinrealtime.CThedigitalassessmentsystemwillreducethesupportformobileterminalsandfocusondesktopuserexperience.DThedigitalassessmentsystemwillintegratevirtualreality(VR)andaugmentedreality(AR)technologiestoprovideanimmersivetrainingexperience.EThedigitalassessmentsystemwillweakendatasecurityandprivacyprotectiontoimprovesystemperformance.第3题Duringtheimplementationofthedigitalassessmentsystem,themainreasonforemployees'resistanceisthatthesystemlackshumantouch.()6.1Exercise第1题Whichofthefollowingisnotincludedinthebasicconnotationofperforma