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2024年一般高等学校招生全国统一考试
英语(上海卷)
本试卷分第一卷(选择题)和其次卷(非选择题)两部分.共150分.考试时间120分钟.
第一卷
留意事项:
1.答第一卷前,考生务必将自己地姓名、准考证号、考试科目用铅笔涂写在答题卡上.
2.每小题选出答案后,用铅笔把答题卡上对应题目地答案标号涂黑.如需改动,用橡皮擦干净
后,再选涂其他答案标号不能答在试卷上.
3.考试结束,考生将本试卷和答题卡一并交回.
PartI.ListeningComprehension
SectionA
Directions:InSectionA,youwillheartenshortconversationsbetweentwospeakers.Atthe
endofeachconversation,aquestionwillbeaskedaboutwhatwassaid.Theconversationsardthe
questionswillbespokenonlyonce.Afteryouhearaconversationandthequestionaboutit.read
thefourpossibleanswersonyourpaper,anddecidewhichoneisthebestanswertothequestion
youhaveheard.
I.Wheredoestheconversationmostprobablytakeplace?
A.Atatrainstation.B.Atanairport.
C.Atatravelagency.D.Atabusstation.
2.Howmuchistheservicechargeifthefoodcosts50dollars?
A.$5B.$10C.$15D.$50
3.Whatisthemostprobablerelationshipbetweenthetwospeakers?
A.Receptionistandguest.B.Salespersonandcustomer.
C.Doctorandpatient.D.Waiteranddiner.
4.Howdoes(hemanfeel?
A.Excited.B.Dissatisfied.
C.Bored.D.Exhausted.
5.Whatdoesthewomanmean?
A.Herhairhaschanged.
B.Sheisn'tsatisfiedwithherhairstyle.
C.Shepreferstowearlonghair.
D.Themanhaschangedhishairstyle.
6.Whatdoesthemanmean?
A.ItistooearlytowatchtheTalentShow.B.Hewillgotobedinfiveminutes.
C.HewouldratherwatchTVthangotobed.D.Heisoldenoughtostayup.
7.WhatcanwelearnaboutJenny?
A.Shehasgoteverythingready.B.Sheneverhesitatesoverwhattotake.
C.Shehatespackingbyherself.D.Sheneedsmoretimeforpacking.
8.Whatdoesthewomanmean?
A.TheyshouldwaitforJohnforawhile.B.Theyshouldstayhereforthenight.
C.Theyshouldstartthemeetingrightaway.D.TheyshouldcallJohnatonce.
9.Whatcanwelearnaboutthewoman?
A.Sheisunwillingtomoveintoanewflat.B.Herneighborsgetalongwellwithher.
C.Shecan'ttellthemanwhysheismoving.D.HerneighborsusuallyplaytheirTV
loud.
10.Whatwillthespeakersprobablydo?
A.Askfordirections.B.Tryadifferentroute.
C.Gobackforthemap.D.Canceltheirtrip.
SectionB
Directions:InSectionB,youwillheartwoshortpassages,andyouwillbeaskedtoquestions
oneachofthepassages.Thepassageswillbereadtwice,butthequestionswillbespokenonly
once.Whenyouhearaquestion,readthefourpossibleanswersonyourpaperanddecidewhich
onewouldbetheblestanswerlothequestionyouhaveheard.
Questions11through13arcbasedonthefollowingpassage.
11.WhatdothememberstatesoftheCommonWealthhaveincommon?
A.Apoliticalsystem.B.Religion.
C.Workinglanguage.D.Race.
12.WhatdopeopledoonCommonWealthDayaccordingtothepassage?
A.Discusscurrentissues.B.Joininawritingcompetition.
C.Attendanartsandcraftscompetition.D.Celebratetheirfriendship.
13.Whatisthepassagemainlyabout?
A.TheCommonwealthGaines.B.Animportantholiday.
C.TheCommonwealthmembers.D.Aninternationalassociation.
Questions14through16arebasedonthefollowingnews.
14.Whichofthefollowingisregardedas(hemostimportantatHarvard?
A.Equippingstudentswithknowledge.B.Qualifyingstudentsforcertain
jobs.
C.Developingstudents,habitsofmind.D.Helpingstudentstogotograduate
school.
15.Whichqualitymentionedbelowcanbecultivatedbothinsideandoutsidethe
classroom?
A.Theabilitytohavecriticalanalysis.B.Creativeuseofleisuretime.
C.Logicaluseofinformation.D.Willingnesstoacceptuncertainty.
16.Whatisthespeechmainlyabout?
A.Goalstoreachinacollegeeducation.
B.Rolesofknowledgeinstudents,growth.
C.Qualificationsneededforajob.
D.Importanceofafter-classactivities.
SectionC
Directions:InSectionC,youwillheartwolongerconversations.Theconversationswillbe
readtwice.Afteryouheareachconversation,youarerequiredtofillinthenumberedblankswith
theiiifbinialionyouhaveheard.WriteyourLtiiswcrsonyuuranswershed.
Blanks17through20arcbasedonthefollowingconversation.
Completetheform.WriteONEWORDforeachanswer.
ComplaintForm
Caller:MaryWhite
PhoneNo.:17.
30.Itdoesn'tmatteriftheywanttocometoyourparty,?
A.doesn'titB.doesitC.don'ttheyD.dothey
31.Aftergettinglostinastorni,amemberofthenavyteamfourdayslater.
A.rescuedB.wasrescued
C.hasrescuedD.hadbeenrescued
32.Therarefish,fromthecookingpot,hasbeenreturnedtothesea.
A.savedB.savingC.tobesavedD.havingsaved
33.AlonepointImadeupmymindtotalktoUncleSam.ThenIchangedmymind,thathe
coulddonothingtohelp.
A.torealizeB.realizedC.realizingD.beingrealized
34.Didyoupredictthatmanystudentsupforthedancecompetition?
A.wouldsignB.signedC.havesignedD.hadsigned
35.Thereisclearevidencethemostdifficultfeelingofalltointerpretisbodily
pain.
A.whatB.ifC.howD.that
36.Ifalotofpeoplesayafilmisnotgood.Iwon'tbothertoseeit,orT11waititcomes
outonDVD.
A.whetherB.afterC.thoughD.until
37.Thepoliceofficersinourcityworkhardtherestofuscanliveasafelife.
A.incaseB.asifC.inorderthatD.onlyif
38.Themessageyouintendtoconveythroughwordsmaybe(heexactoppositeofothers
actuallyunderstand.
A.whyB.thatC.whichD.what
39.You*11findtaxiswailingatllicbusslalionyoucanhirelurcauliyourhost
family.
A.whichB.whereC.whenD.as
40.Todaywehavechairooms,textmessaging,emailing…butweseem(heartof
communicatingface-to-face.
A.losingB.tobelosing
C.tobelostD.havinglost
SectionB
Directions:Completeihefollowingpassagebyusingthewordsinthebox.Eachwordcan
onlybeusedonce.Notethatthereisonewordmorethanyouneed.
A.launchedB.unpleasantC.applyingD.technicallyE.impact
F.coatingGfixedH.miraculouslyI.superiorJ.advances
Howwouldyouliketowearthesameunderwear(内衣裤)forweeks?Owingtothework
(hathasgoneintodevelopingintelligentmaterials,thismaynotbeas41asitsounds.
Self-cleaningclotheshavenowbeencreated,andthesenewmaterialsprovide42resistanceto
dirtaswellaswater.Asaresult,theyrequiremuchlesscleaningthantraditional
materials.
Thecreationofself-cleaningclothesprovidesanexampleofhownaturehelpsscientists
developbetterproducts.Thisself-cleaningnatureisknownasthe“lotuscflccf,.Thenamecomes,
ofcourse,fromthelotusleaves,whicharcfamousforgrowinginmuddylakesandriverswhile
remainingalmost43clean.Byobservingnature,scientistsare44thequalitiesofthelotus
leavesto(hematerialstheyhaveengineered.Becauseofthis,someremarkablenewproductshave
been45.Amongthemarespecialwindows(hatareresistanttodirtandwater.Aspecial46
onthesewindowsnotonlypreventsdirtfromstickingtotheirsurfaces,butalsoallowsdusttobe
easilywashedoffbytherain.Infact,thesenewwindowshavealreadybeen47tosomecars.
Evenwhentravelingathighspeedthroughrain,thesecarsneverhavetousetheirwindshield
wipers(雨刮器).
Althoughwehavealreadyseensomepracticalapplications,evenmoredramatic48will
bemadeinthefuture,andtheywill,perhaps,changeourworldcompletely.Undoubtedly,
technologyisanimportantdevelopment,anditwillhaveanevenbigger49onour
lives.
PartIII.ReadingComprehension
SectionA
Directions:ForeachblankinthefollowingpassagetherearefourwordsorphrasesmarkedA,
B,CandD.Fillineachblankwiththewordorphrasethatbsslfitsthecontext.
Everyoneinbusinesshasbeentoldthatsuccessisallaboutattractingandretaining(留住)
customers.Itsoundssimpleandachievable.But,50.wordsofwisdomaresoonforgotten.
Oncecompanieshaveattractedcustomerstheyoften51thesecondhalfofthestory.Inthe
excitementofbeatingoffthecompetition,negotiatingprices,securingorders,anddeliveringthe
product,managerstendtobecomecarriedaway.Theyforgetwhattheyregardastheboringsideof
business—52thatthecustomerremainsacustomer.
53toconcentrateonretainingaswellasattractingcustomerscostsbusinesshuge
amountsofmoneyannually.Ithasbeenestimatedthattheaveragecompanylosesbetween10and
30percentofitscustomerseveryyears.Inconstantlychanging54.thisisnotsurprising.
Whatissurprisingisthefactthatfewcompanieshaveanyideahowmanycustomerstheyhave
lost.
Onlynowarcorganizationsbeginningtowakeuptothoselostopportunitiesandcalculatethe
55implications.Cuttingdown(henumberofcustomersacompanylosescanmakeabig_56
initsperformance.ResearchintheUSfound(hatafivepercentdecreaseinthenumberof
defecting(》流失土也)customersledto57increasesofbetween25and85percent.
IntheUS,Domino'sPizzaestimatesthataregularcustomerisworthmorethanS5,000over
tenyears.Acustomerwhoreceivesapoorqualityproductorserviceontheirfirstvisitand_58
neverreturns,islosingthecompanythousandsofdollarsin59profits(moreifyouconsider
howmanypeopletheyarelikelytotellabouttheirbadexperience).
Thelogicbehindcultivatingcustomer60isimpossibletodeny."Inpracticemost
companies5marketingeffortisfocusedongettingcustomers,withlittleattentionpaidto61
them'',saysAdrianPayneofCornfieldUniversity,SchoolofManagement.''Researchsuggests
thatthereisacloserelationshipbetweenretainingcustomersandmakingprofits.62
uuslunicrslendtobuymore,arcpredictableandusuallycostlesstoservicelliannewcuslomurs.
Furthermore,theytendtobelessprice63,andmayprovidefreeword-of-mouthadvertising.
Retainingcustomersalsomakesit64forcompetitorstoenteramarketorincreasetheir
shareofamarket.
50.A.inparticularB.inrealityC.atleastD.firstof
all
51.A.emphasizeB.doubtC.overlookD.believe
52.A.denyingB.ensuringC.arguingD.proving
53.A.MovingB.HopingC.StartingD.Failing
54.A.marketsB.tastesC.pricesD.expenses
55.A.cultureB.socialC.financialD.
economical
56.A.promiseB.planC.mistakeD.difference
57.A.costB.opportunityC.profitD.budget
58.A.asaresultB.onthewholeC.inconclusionD.onthe
contrary
59.A.hugeB.potentialC.extraD.
reasonable
60.A.beliefsB.loyaltyC.habitsD.interest
61.A.alteringB.understandingC.keepingD.
attracting
62.A.AssumedB.RespectedC.EstablishedD.
Unexpected
63.A.agreeableB.flexibleC.friendlyD.sensitive
64.A.unfairB.difficultC.essentialD.
convenient
SectionB
Directions:Readthefollowingthreepassages.Eachpassageisfollowedbyseveralquestions
orunfinishedstatements.ForeachofthemtherearefourchoicesmarkedA,B,CandD.Choose
lliconellialfilsbestacuurdingtotheinfoniialioiigivenintlicpassageyouhavejusl
read.
A
Theteacherwhodidthemosttoencouragemewas,asithappened,myaunt.ShewasMyrtle
C.Manigaull,(hewifeofmymother'sbrotherBill.Shetaughtinsecondgradeatall-black
SummerSchoolinCamden,NewJersey.
Duringmychildhoodandyouth.AuntMyrtleencouragedmetodevelopeveryaspectofmy
potential,withoutregardforwhatwasconsideredpracticalorpossibleforblackfemales.Ilikedto
sing;shelistenedtomyvoiceandpronounceditgood.Icouldn'tdance;shetaughtmethebasic
dancingsteps.Shetookmetothetheatrenotjustchildren'stheatrebutadultcomediesand
dramasandherfaiththatIcouldappreciateadultplayswasnotdisappointed.
Myauntalsotookdownhooksfromherextensivelibraryandsharedthemwithme.Ihad
booksalhome,but(heywereallseriousclassics.EvenasachildIhadastronglikingfbrhumor,
andI'llneverforgetthejoyofdiscoveringDonMarquis'sArchy&Mehitabelthrough
her.
Mostimportant,perhaps,AuntMyrtleprovidedmyfirstopportunitytowriteforpublication.
Awriterherselfforoneoftlicblacknewspapers,shesuggestedmynametotheeditorasa“youth
columnist”.Mycolumn,begunwhenIwasfourteen,wassupposedtocoverteenagesocial
activities—anditdidbutitalsogavemethefreedomtowriteonmanyothersubjectsaswellas
(hehabitofgatheringmaterial,thedisciplineofmeetingdeadlines,and.aftergraduationfrom
collegesixyearslater,asolidcollectionofpublishedmaterialthatcarriedmynameandwasmy
passporttoaseriesofwritingjobs.
TodayAuntMyrtleisstillanenthusiasticsupporterofhert4favoriteniece''.Likeadiamond,
shehasreflectedabright,multifaceted(多面地)imageofpossibilitiestoeverypupilwhohas
crossedherpath.
65.WhichofthefollowingdidAuntMyrtledoto(heauthorduringherchildhoodand
youth?
A.Shelenthersomeseriousclassics.
B.Shecultivatedhertasteformusic.
C.Shediscoveredherlalcnlfordancing.
D.Sheintroducedhertoadultplays.
66.WhatdoesArchyandMehitabelinParagraph3probablyreferto?
A.Abookofgreatfun.B.Awriterofhighfame.
C.Aseriousinasterpiece.D.Aheartbreakingplay.
67.AuntMyrtlerecommendedtheauthortoanewspapereditormainlyto.
A.develophercapabilitiesfbrwriting
B.giveherachancetocollectmaterial
C.involveherinteenagesocialactivities
D.offerheraseriesofwritingjobs
68.WccanconcludefromthepassagethatAuntMyrtlewasateacherwho.
A.trainedpupilstobediligentandwell-disciplined
B.gavepupilsconfidenceinexploitingtheirpotential
C.emphasizedwhatwaspracticalorpossibleforpupils.
D.helpedpupilsovercomedifficultiesinlearning
B
HumpbackwhalesaresometimescalledQuickFacts
perfonnersoftheocean.Thisisbecausetheycanmake14m~18minlength
Size:
impressivemovementswhentheydive.Thename30-50tonsinweight
“humpback”,whichisthecommonnamefbrthisOpenoceanandshallow
Living
whale,referstothetypicalcurveshapethewhale'scoastlinewaters
backformsasitdives.Fromwarmtropical(热带地)
Somclimcs(hehumpbackwilldivewithaEnvironment:waters,wheretheybreed,tocold
fantasticmovement,knownasabreach.Duringpolarwaters,wheretheyeat.
breachingthewhaleusesitspowerful(ailflukestoliftShellfish,plantsandfishofsmall
Diet:
nearlytwo-thirdsofitsbodyoulofthewaterinagiantsize
leap.AbreachmightalsoincludeasidewaystwistwithSometimesingroups,inwhich
finsstretchedoutlikewings,asthewhalereachestheseveralwhalesfbnnacircleunder
heightofthebreach.thewater,blowingbubbles:hat
AhumpbackwhalebreathesairatthesurfaceofHunting:forma"net"aroundaschooof
thewalerthroughtwoblowhcleswhicharelocatedfish.Thefisharethenforcedup
nearthetopofthehead.Itblowsadoublestreamoftothesurfaceinaconcentrated
waterthatcanriseupto4metersabovethewater.mass.
Thehumpbackhasasmalldorsalfinlocated
towardsthetailflukesabouttwo-thirdsoftheway
downitsback.Otherdistinguishingfeaturesinclude
largepectoralfins,whichmaybeuptoathirdofthe
Endangered;itisestimated:hat
bodylength,anduniqueblackandwhitespotsonthe
Currentstate:thereareabout5000-7000
undersideofthetailflukes.Thesemarkingsarelike
humpbackwhalesworldwide.
fingerprints:notwoare(hesame.
Humpbackwhalesliveinlargegroups.They
communicatewitheachotherthroughcomplex
“songs”.
69.AccordingtoQuickFacts,ahumpbackwhale.
A.cannotsurviveinwatersneartheshoreB.doesnJtliveinthesamewatersallthe
time
C.livesmainlyonunderwaterplantsD.preferstoworkalonewhenhuntingfood
70.Tomakeabreach,ahumpbackwhalemust.
A.useitstailflukestoleapoutofthewacerB.twistitsbodysidewayslojumphigh.
C.blowtwostreamsofwalerD.communicatewithagroupofhumpbacks.
71.Fromthepassagewccanlearnthatahumpbackwhale.
A.hasitsuniquemarkingsonittailflukesB.hasblackandwhitefingerprints
C.getsitsnamefromthewayithuntsD.isagreatperformerduetoitssongs
C
Humanremainsofancientsettlementswillbereburiedandlosttoscienceunderalawthat
threatensresearchinto(hehistoryofhumansinBritain,agroupofleadingarcheologists(考古学
家)says.Inaleueraddressed(oihejusticesecretary,KenClarke,40archaeologistswriteoftheir
“deepandwidespreadconcern"abouttheissue.ItcentersonthelawintroducedbytheMinistry
ofJusticein2024whichrequiresallhumanremainsunearthedinEnglandandWalestobe
reburiedwithintwoyears,regardlessoftheirage.Thedecisionmeansscientistshavetoolittle
timetostudybonesandotherhumanremainsofnationalandculturalsignificance.
**Yourcurrentrequirementthatallarchaeologicallyunearthedhumanremainsshouldbe
reburied,whelherafterastandardperiodoftwoyearsorafurtherspecialextension,iscontrary(o
basicprinciplesofarchaeologicalandscientificresearchandofmuseumpractice,they
write.
Thelawappliestoanypiecesofboneuncoveredataround400digsites,includingthe
remainsof60orsobodiesfoundatStonehengein2024thatdatebackto3,00()BC.
Archaeologistshavebeengrantedatemporaryextensiontogivethemmoretime,buteventually
(heboneswillhavetobereiurnedtotheground.
Thearrangementsmayresultinthewasteoffuturediscoveriesa(sitessuchasHappisburgh
inNorfolk,wherediggingiscontinuingafterthediscoveryofstonetoolsmadebyearlyhumans
950,000yearsago.IfhumanremainswerefoundatHappisburgh,theywouldbetheoldestin
northernEuropeandthefirstindicationofwhatthisspecieswas.Underthecurrentpracticeofthe
lawthoseremainswouldhavetobereburiedandeffectivelydestroyed.
Before2024,guidelinesallowedfortheproperpreservationandstudyofbonesofsufficient
ageandhistoricalinterest,whiletheBurialAct1857appliedtomorerecentremains.TheMinistry
ofJusticeassuredarchaeologiststwoyearsagothatthelawwastemporary,buthassofarfailedto
reviseit.
MikeParkerPearson,anarchaeologistatSheffieldUniversity,said:uArchaeologistshave
beenextremelypatientbecausewcwereledtobelievetheministrywassortingoutthisproblem,
butwefeelthatwecannotwaitanylonger."
Theministryhasnoguidelinesonwhereorhowremainsshouldbereburied,oronwhat
recordsshouldbekept.
72.Accordingtothepassage,scientistsareunhappywiththelawmainlybecause
A.ilisunlyaleinpuiarynicasuruonliicliuinanremains
B.itisunreasonableandthusdestructivetoscientificresearch
C.itwasintroducedbythegovernmentwithouttheirknowledge
D.ilisvagueaboutwhereandhowtoreburyhumanremains
73.Whichofthefollowingstatementsis(rueaccordingtothepassage?
A.Temporaryextensionofiwoyearswillguaranteescientistsenoughtime.
B.HumanremainsoftheoldestspeciesweredugoutatHappisburgh.
C.Humanremainswillhavetobereburieddespitetheextensionoftime.
D.Scientistshavebeenwarnedthatthelawcanhardlybechanged.
74.WhatcanbeinferredabouttheBritishlawgoverninghumanremains?
A.TheMinistryofJusticedidnotintendittoprotecthumanremains.
B.TheBurialAct1857onlyappliedtoremainsuncoveredbefore1857.
C.Thelawonhumanremainshasn'tchangedinrecentdecades.
D.TheMinistryofJusticehasnotdoneenoughaboutthelaw.
75.Whichofthefollowingmightbethebesttitleofthepassjige?
A.Newdiscoveriesshouldbereburied,thegovernmentdemands.
B.Researchtimeshouldbeextended,scientistsrequire.
C.Lawonhumanremainsneedsthoroughdiscussion,authoritiessay.
D.Lawcouldburyancientsecretsforever,archeologistswarn.
SectionC
Directions:ReadthefollowingtextandchoosethemostsuitableheadingfromA-Fforeach
paragraph.Thereisoneextraheadingwhichyoudonotneed.
A.Manufacturingindustryininformationeconomy
B.Newsintheageofinfermation
C.Argumentaboutindividualaccountsandtheirreliability
D.Beyourowninvestigativejournalist
E.Don'tbelieveeverythingyoureadinthenewspapers
F.Informationispresentedinanentertainingway
76.
Withthearrivaloftheageof"informationeconomy”,intellectualworkisbecomingamore
importantsourceofwealththanmanufacturing.Organizationsinallwalksoflifearedoingmore
tospreadtheirinformation.SopeopleofthePublicRelationsarehiredtospeakforthem.Alotof
ournewsisactuallycollectedfrompressreleasesandreportsofeventsintentionallystagedfor
journalists.Intheinformationage,journalistsspendtheirlime,notinvestigating,butpassingon
(hewordsofaspokesperson.
77.______
ThereisajokeinthenovelScoopaboutthenewspaper'sowner,LordCopper.Theeditors
canneverdisagreewithhim.Whenhe'srightaboutsomethingtheyanswer“definitely”,andwhen
he'swrongtheysay“tosonicextent.LordCopper.''Itseemsreasonabletosupposethat,inthe
realworld,theopinionsofsuchpowerfulpeoplestillinfluencethejournalistsandeditorswho
worktorthem.
78.______
Incountrieswherethenewsisnotofficiallycontrolled,itmaybeprovidedbycommercial
organizationswhodependonadvertising.Thenewshastoattractviewersandmaintainits
audienceratings.Isuspectthatsomestoriesgetair-timejustbecausetherehappentobeexciting
picturestoshow.InBritain,wehavethetabloidnewspaperswhichmillionsofpeoplereadsimply
forentertainment.Thereisprogressivelylessroomforhistoricalbackground,orstatistics,which
arehardertopresentasasensationalstory.
79.______
Thereisanargumentthatwithspreadingaccess(otheinternetandcheaptechnologyfor
recordingsoundandimageswewillallbeabletofindexactlytheinformationwewant.People
aroundtheworldwillbeabletopublishtheirowneye-witnessaccountsandcompetewiththe
widcly-acccptcdnews-gatherersonequalterms.Butwhatitwillmeanalsoisthatwellbe
subjectedtoastillgreateramountofnonsenseandlies.Anyweblogmaycontainthelatest
informationoftheyear,orequally,amade-upstory(hatyouwillneverbeabletocheck.
80.______
Maybethetimehascometodosomethingaboutit,andIdon'tjustmeanchangingyour
choiceofTVchannelornewspaper.Inaworldwhereeveryonewantsyoutolistentotheirversion,
youonlyliavciwuchoices:switchoffailugcllicrorslarllookingforsourcesyoucantrusLThe
investigativejournalistofthefutureiseveryonewhowantstoknowthetruth.
SectionD
Directions:Readthepassagecarefully.Thenanswerthequestionsorcompletethestatements
inthefewestpossiblewords.
Directions:Readthepassagecarefully.Thenanswerthequestionsorcompletethestatementsin
thefewestpossiblewords.
Sociologistshavelongrecognizedthatorganizationsoflessthan200individualscanoperate
throughthefreeflowofinformationamongthemembers.Oncetheirsizegoesbeyondthisfigure,
theorganizationsarcgettinglessflexible.Soitseemsnecessarytopreventtotaldisorderresulting
fromfailuresofcommunication.
Onesolutiontothisproblemwould,ofcourse,betostructurelargeorganizationsintosmaller
unitsofasizethatcanactasagroup.Byallowingthesegroupstobuildrelianceoneachother,
largerorganizationscanbebuiltup.However,merelyhavinggroupsof,say,150willneverof
itselfbeacompletesolutiontotheproblemsoftheorganization.Somethingelseisneeded:the
peopleinvolvedmustbeabletobuilddirectpersonalrelationships.Toallowfreeflowof
information,theyhavetobeabletocommunicatewitheachotherinacasualway.Maintainingtoo
formalastructureofrelationshipsinevitablypreventsthewayasystemworks.
TheimportanceofthiswasdrawntomyattentiontwoyearsagobythecaseofaTVstation.
Whetherbychanceorbydesign,itsohappened(hattherewerealmostexactly150peoplein(he
station.Thewholeprocessworkedverysmoothlyasanorganizationformanyyearsuntilthey
weremovedintopurpose-bjiltaccommodation.Then,fornoapparentreason,theworkseeiredto
bemoredifficulttodo,notiosaylesssatisfying.
Itwassometimebeforetheyworkoutwhattheproblemwas.Itturnoutthat,whenthe
architectsweredesigningthenewbuilding,theydecidedthatthecoffeeroomwhereeveryoneate
(heirsandwichesatlunchtimeswasanunnecessaryluxuryandsodidawaywithit.Andwiththat,
theyaccidentallydestroyedtheclosesocialnetworksthatstrengthenedthewholeorganization.
Whathadapparentlybeenhappeningwas
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